SARKO YASEEN HAJI

Date of Birth: 9.march.1993 Address:Iraq/Sulaymaniyah Skype: mr.syh1993

Phone No.:+(964)770 360 8889 - +(964)770 771 5666 Email :sarkoyaseen@outlook.com

Education:
• Technical Institute of Sulaymanyiah ’at‘Electronic Department/Computer
Maintenance’2011-2013.
• Degree : Diploma
• General knowledge of electronics boards and its functions.
• Structure of computer hardware.
• Basics of communication system.
• Data security.
• Fundamentals of ‘C++’programming language.
• Networking.

TRAINING AND CERTIFICATES:

• Cisco CCNA routing and switching certified (Feb.2016 - Feb.2019 )
• Cisco Certificate verification No.(424074170258ISAN).
• Fortinet NSE 1(Information Security Awareness) Certified.
• Fortinet NSE 2(The Evolution of Cybersecurity) Certified.
• Fortinet NSE 3(Fortinet Product Awareness )Certified
• Sales Specialist: Kaspersky Security Foundations (S53.10) certified.
• Sales Specialist: Kaspersky Endpoint Security for Business (S02.11.1) certified.
• Sales Specialist: Kaspersky Hybrid Cloud Security (S20.12) certified.
• Sales Specialist: Kaspersky Embedded System Security (S37.30) .
• Motorola (Professional and Commercial Radios (PCR) Portfolio Overview (EMEA) ) certified.
• Motorola (Sales Enablement for Professional and Commercial Radios (PCR) ) certified.
• Motorola(MOTOTRBO Maritime Certification) certified.
• Motorola(Introduction to R56 – NST9252) Certified.
• Motorola(Basic RF - RDS0002) certified.
• Motorola(Basic Radio - RDS0004) certified.
• Motorola(Basic Networking - RDS0003) certified.
• CYBRARY (Penetration Testing and Ethical Hacking) course completion Certified.
• Completed CCNA certification preparing training at WAN group.
• Two months of dense practical training at ‘Iraqcom’ company.
• Theoretical basics about networking.
• Practical on how to setup a rack and connecting UTPs and RJs and make a patch panel.
• Brief knowledge on how to configure a network Switch.
• Intermediate Introductory Level of English Instruction (AUIS)Certified.

PROJECT MANAGEMENT EXPERIENCE:

• working as (Assistant project Director) at Sabaaco july.2021 – Present

Sabaa company is a Motorola Golden partner which is working to the foreign "oil & gas"
mining companies located within Kurdistan region & Iraq and focusing on this sector of
industry as her 1st. vertical within Iraqi market.
 MY DUTIES:
• Communicating with stakeholders regarding project needs and goals.
• Contributing to the planning and development of projects.
• Supporting the coordination and management of projects.
• Researching information as required.
• Performing administrative tasks such as preparing invoices, estimates, scheduling
meetings, etc.
• Keeping track of and reporting on project progress.
• Completing any tasks assigned by the Project Manager in an efficient and timely manner.
• Configure Motorola Repeaters and Radios and test it before installation.
• Implement Technical Installation with the technical team.

INFORMATION TECHNOLOGY EXPERIENCE:

working at Alsard group as :
• IT Support technician Jan.2019 – Apr.2021
• Senior IT Support Apr.2021 – july.2021

MY DUTIES:
Supporting IT infrastructure to all the companies which belong to Alsard group(CellNet
,Alsard Fiber ,Rand Gallery Mall ,Sharazoor Terminal ,Botan Park,AraPark,Raparin
project).Working on ZKteco. attendace log devices,CCTV surveillance systems
management and working on (Dahua,Uniview,Hikvision) devices,install and configure
computer hardware operating systems and applications,monitor and maintain computer
systems and networks,talk staff or clients through a series of actions, either face-to-face or
over the phone, to help setup systems or resolve issues,troubleshoot system and
network problems, diagnosing and solving hardware or software faults,replace parts as
required,provide support, including procedural documentation and relevant
reports,follow diagrams and written instructions to repair a fault or set up a
system,support the roll-out of new applications,set up new users' accounts and profiles
and deal with password issues,respond within agreed time limits to call- outs,prioritise
and manage many open cases at one time,rapidly establish a good working relationship
with customers and other professionals, such as software developers,test and evaluate
new technology and conduct electrical safety checks on computer equipment.
• Workin as Teamleader at Lannetwork co. Aug.2018 - Jan.2019

MY DUTIES:
Installing CCTV surveillance systems and setup (DVR,NVR,XVR) ,
Fiber optic cable cores splicing , Install and update network system and call switch
improvements as needed , Assist with LAN/WAN technologies, computer
repair/troubleshooting software, networks, Wi-Fi technology, and more
,Assist with the design, implementation, and ongoing support of ne w software and
features ,Monitor web performance, network availability, and security,Oversee
troubleshooting for system errors ,Provide helpdesk support for network issues ,Provide
technical support either by phone, remote access or site visits as need ed ,Respond to IT
issues; hardware maintenance, software, networking, etc ,Evaluate connectivity issues,
equipment, and software ,Modify configurations, utilities, software, etc ,Set up
equipment for new users ,Install, test, and monitor servers, firewalls, and new software
,Perform data backups.
• working as (Support agent) at IQ online co. June.2017- June.2018

iQ Online is one of the sister companies of iQ network. iQ Online is the first local leading
company in Kurdistan region that provides FTTX (Fiber to the home) internet service.

MY DUTIES:
• Working on Calix Devices as (836GE ,844G ,814G) ,Working on CMS software (
trouble shooting, Creating ONT profiles , Access innovation) ,Liaising with customers to
troubleshoot and diagnose issues remotely ,Working collaboratively with internal technical
and project teams to solve customer issues ,Open and maintain customer accounts by
recording account information, Resolve product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment; following up to
ensure resolution ,Identify and assess customers’ needs to achieve satisfaction ,Handle
complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution, Cancel or upgrade accounts, Assist with placement of
orders, refunds, or exchanges ,Preparing and assigning daily new users ONTs to be
installed, Respond to employee technical support requests by phone and in person ,
Monitoring PRTG and informing responsible person when an issue occurs.

SALES EXPERIENCE :

• Working at (Toyota-Cihan motors) as a Parts sales executive. June.2015 – June.2017

• Participating in the (Toyota fundamentals and Toyota production system) Training at
(Toyota Iraq co.) that the main objects included:
• Toyota way. , TPS (Toyota Production System). , Kodawari. , Complaint handling. ,
Customer care. , Taking phone calls principles., KPI (Key Performance Indicators)
,Warranty items.,5S (5 steps kaizen movement)
• Toyota Parts staff certified.
• Very good experience with Toyota (EPC)software.
MY DUTIES:
• Managing the sales process for new prospects, from initial contact through to closure. ,
Dealing with customer enquiries face to face, over the phone or via email. , Contacting
prospective customers and discussing their requirements, Achieving all revenue targets &
objectives in line with the Area Business Plan, Working closely with the marketing team to
produce any sales collateral required for, the target market, Reporting business trends
and area performance to the National Sales Manager, Developing & maintaining successful
business relationships with all prospects, Identifying what customers want, Planning and
organizing the day to ensure all opportunities are maximized, Developing a full
understanding of the business market-place, Ability to manage multiple commercial
processes, Ability to evaluate tasks and suggest improvements, Ability to present, discuss
and propose at a senior level. , Superior time management skills and strong attention
to detail. and Arranging stock inventories.
 OTHER PROFESSIONAL EXPERIENCES:
• Working Two months at (Baban Tv & Radio)as (Broadcoaster)it was a local Tv and
Radio.my duties were broadcoasting( foot ball games , commercial advertising ,music
,songs and concerts) and triminng music videos before broadcoasting.
• A year experience of security access controller at (ster.aram)’s company
at(Genel energy- miran west 5) that my Duties were:
Making badge for the visitors ,Escorting the new visitors ,Recording the Daily visits
,Briefing the new visitors about the Rig-site's structures,the alarms and the emergency
cases.

DRIVER LICENSE EXISTENCE: Yes,General type.

ADDITIONAL QUALIFICATION AND SKILLS :

• Native Kurdish, very good English, and Fluent Arabic and some basics of turkish.
• C++’ programming language,MS Office: Excel, Word, and PowerPoint, and Visual Basic of
Applications with Excel.