HOUSEKEEPING SERVICES

VARIOUS FORMS
AND
DOCUMENTS
INSTALLED IN
GUESTROOMS
1. Where Are You Form
- To be used by guests to indicate his whereabouts so that in case someone
comes or calls to locate him, the Front Desk can locate him.

CSM INTERNATIONAL HOTEL

Where are You?
Date:
I will be at:
From:________(AM/PM) to _________ (AM/PM)
Comments/ Message

Name: Room No.

Signature:
Please leave this message at Reception Counter

2. Customer Feedback Form

- Is designed as a tool for gathering guest comments and feedback on the
room facilities and services so that the hotel can make the necessary
improvements.
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3. Acknowledgement Receipt
- This form is designed as a control tool whereby the guest is made to
acknowledge room supplies and mini bar items installed in his room. Without
this form, the guest may deny the count or his consumption, giving room for
argument and misunderstanding.

CSM INTERNATIONAL HOTEL

Acknowledgement Receipt
Guestroom Items and Mini- Bar Items
Guest Name: Room No.
Arrival Date: Departure Date:
Check-in by Room boy: Check-out by Room boy:
Check-in Time: Check-Out Time:
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Dear Guest:

Listed below are the following guestroom items and mini-bar items inside
your room. Please counter check with the room boy. Upon check-out, may we request
you to advise our Desk Clerk of your check-out time so that we can prepare your bill
earlier and the room boy can check your guestroom items and mini-bar items.

Thank you for your cooperation.

Guestroom Check-in Check-out Mini-Bar Check-in Check-out

Items Quantity Quantity Items Quantity Quantity
Bed Cover SMB
Bed Skirt Cali
Bed Pad Coke
Blanket Sprite
Bed Sheet Royal
Pillow Case Mineral
Water
Bath Towel Toblerone
Bath Mat Sneakers
Tray Oreo
Glass
Coaster
Thermo Jug
Ash Tray
Hangers
Slippers
Guest’s Signature: Front Desk:

4. House Rules for Guest

- This form provides policies and regulations that could minimize, if not
eliminate abuses on the part of guests particularly on behavior that could
create serious damage to property or disturb other guests.

CSM INTERNATIONAL HOTEL

HOUSE RULES AND REGULATION

WELCOME TO OUR HOTEL!

We are all please to have you in our HOTEL and we certainly want to make
your visit safe and pleasurable. But while are taking all possible efforts to ensure your
comfort and safety commonly succeed with your cooperation. Hence, these house
rules and regulations are designed for your protection as well as the rest of our house
guest. As provided in the Provisions Governing Accommodation [Article10], it is
stipulated that in the event that the rules violated, the hotel reserves the right to
terminate the guest stay or make him/her liable for the consequences of the
violations.

FIRE PREVENTION PRACTICES TO BE OBSERVED

To prevent fires and other accidents we wish to require everyone to refrain from:
1.Cooking food, ironing clothes and using heating appliances like burners, etc. inside
the guestrooms. Laundry service is available in the hotel;
2.Smoking in bed and throwing lighted cigarette butts in garbage cans;
3.Other behavior which might cause fire on endanger other guests.

For everyone’s protection, we request our guests to observe the following:

1.The room door should be locked when leaving the room. Be sure to lock the door
inside and put the door chain on while inside the room, especially when going to bed.
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2.Be sure to identify the person who comes to your room before opening. If a
suspicious person wants to enter your room, call the Front Office by dialing 000.
3.You are advised to refrain from entertaining on your room any stranger who is not
known to you.
4.For the protection of our guests, we have a made policy not to allow unescorted [by
registered occupant] joiners to enter the guests room from 10 pm to 6 am.
5.Unregistered guests or joiners are not allowing to stay overnight inside guestrooms.
They should first register at the front desk.
6.Switch of the air conditioners and lights before leaving your room.
7.Switch of the shower after using them.
8.Should you spot any safety of security hazard in your room or anywhere in the hotel
(i.e., suspicious person or objects, dangling wires, open electric outlet, etc.) report in
immediately to the front desk.
9.Do not entertain calls or any transactions from unknown persons. The hotel will not
be responsible for whatever untoward incidents that may occur from such
transactions.
10.Guest are required to secure clearance from the Front Desk before leaving the
hotel. For groups, t he said clearance shall be endorsed to group coordinator.
11.Amenities in the room excepts consumable like toilet paper, shampoo, coffee, etc.
are meant to be used during the guest stay in the hotel. They are not intended to be
given away as souvenirs. Lost amenities shall be charge to the guest upon check out.
12.Refrain from disturbing activities that annoys other guest like running, shouting,
loud music, etc.
13.The guest rooms are not to be used as showroom as business center where
business transaction is made like interviews, business meetings, etc.

HANDLING OF VALUABLES AND STORED ARTICLES

1.For the protection of your cash and other valuables, deposit them at the safety
deposit box found at the Front Office. In the event of the above procedure is not
observed, the hotel will be not responsible for any loss, or damage to valuables.
2.Disposition of lost articles will be handled in accordance in the law.
3.Stored articles will be kept up to six months, after that they will be disposed of by
the hotel as an abandoned article.
4.Keys should be deposited with the desk clerk when going out of the hotel Lost keys
will be charge for P____.00

PROHIBITED ARTICLES
The following articles can serve as nuisance or can endanger the safety of house
guest and therefore not allowed to be brought into the hotel

1. Animals, birds (as pets)

2. Articles with offensive odor and those that create disturbing noise
3. Explosive and flammable articles such as gunpowder and gasoline
4. Dangerous weapon like guns, swords, etc. They should be deposited to the
security office or duty manager’s desk if no security office
5. Prohibited drugs

5. Safety Instructions In case of Fire

Fire Emergency Plan and Procedures Sample For Hotels | Resorts

The hotel should be certified by the fire and safety authority and also should be
protected with modern fire protection equipment including smoke and thermal
detectors. Fire drills should be conducted on a regular basis to ensure employees are
trained with the evacuation procedures.

For your safety and that of our patrons, please ensure you are familiar with the
procedures for evacuating the premises and your responsibilities in emergency
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situations.

It is important, so please make sure you know the location of the closest fire exit in
each area of the hotel, as well as the location of fire hose reels, fire extinguishers and
fire blankets. Also, please ensure your work area is kept clean and tidy. Do not block
corridors, entrances or exits.

Fire Safety Personnel:

The procedure to be followed in the event of fire:

1. The Department Manager's / HOD's are responsible for ensuring each person
in the department has been trained in the department.

2. Always Remain Calm in the event of a fire.

3. If no one is available, activate the closest fire alarm or dial switchboard or

operator. If one is not, call the emergency fire services number as per the local
authority.

4. State your name, location, the location of the fire or smoke and the type and
size of the fire (ie electrical, fuel or paper).

5. If possible, without endangering yourself, try to put out the fire ensuring you
use the proper extinguisher.

6. If this is not possible, close all doors to the fire area and follow the evacuation
procedure.

7. If it is safe to do so, wait in an area that is a safe distance from the fire so you
are able to direct personnel arriving on the scene to the location of the fire.

Things to remember in an emergency:

1. Do not use the elevator.

2. Feel any door you are going to open (with the back of your hand) to see if it is
hot. If so do not open the door.

3. Stay low to the floor and if necessary, crawl to avoid smoke “Stop, Drop and
Roll”.

4. In a fire, smoke kills 80% of people - more than the actual fire itself.

What to do when you hear an alert tone activated:

1. Always Remain Calm and do not panic.

2. Follow the fire evacuation procedure for your department and/or await
instruction from your supervisor.

3. If guests ask what is happening, let them know there is no need for concern
and the alarm is being investigated.

4. Never say there is a fire.

In the event you are instructed to evacuate the premises:

1. Close all doors and windows and turn off all electrical equipment as you leave
your area.
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2. Escort guests from the property as per the evacuation procedures.

3. Make your way, via the fire stairs and exits, to the evacuation assembly point.

4. Roll call will be taken of all staff to ensure no one is missing.

5. Other specific fire instructions are located in the fire evacuation procedures
manual located in your department.

6. Please familiarize yourself with your responsibilities in the event of a fire.

What to do when you are in a guest room/ enclosed department that is not your
own:

During a fire, before you leave your guestroom:

1. Look at the back of the door for the location of the closest fire exit.

2. Take your room key in case the fire or smoke is too heavy and you have to
come back.

3. Count the number of doors to the fire exit in case the smoke is too heavy to
see so you can feel your way.

4. Feel the door with the back of your hand to see if it is hot; if so do not open it.

5. The doors in the hotel have a 4 hour burn time before the fire can get through
them.

If you get trapped in a guest room:

1. Dial switch from the room telephone and let the operator know you are trapped
in a room.

2. Fill the bathtub or sink with water.

3. Wet towels and put along the bottom of the door to prevent smoke from
entering.

4. Turn off the air conditioning to prevent smoke from coming into the room.

5. Remain calm until the Fire Brigade arrives.