a S| Business communication | Arranging a meeting stent call Sean receives and answer questions 13, ‘ey arene peor en Key ecenion | ae aes eee ee Saecrame. © tena reread ee ecco ones rece ce ee ee ocean rae | soars = | dence ee va | ebttnamtnecmm fr ner me ot Pen ion et 08, Sa ee ee a Hpeeetiane ranean = ue 1 via promtee artnet ening Wand do eens} eer sre ha lidar cat Ramah ad ‘arasingto mest 8 Work ith partner: Exchange your emails from 7 ad take ts to makea 2 fanthveral anon ome nna ape eee ences cena eee ieee ape caey moony epnceseccaa | SEES nee 2 Wht dese ask ean to do? pyar locus the eave arangennts | Assy proviral, Teesdoy ‘To: sconmetee@sldesign com “Fi got my ossstant to call you Practically speaking | Exchanging contact details grime Seca eee ena ee ee = | | Bees ne rear ateeeeneeec cee = | Sapte opin swansea he tyrone rman hyo an ey = [Siento See a agg tempt en ee ee Sees nee cea a a, = : ow dows each spear give dr onc dea? ‘Why dotny wan wo kas in contact with ach ther? Planning to renew our website It by nr pate 1 you are iterestodin scssing hs turner, could you ethereal u woo A ti F St ‘or send an emal in reply ana we ll range 3 meting wh you? Lee ow are youre 3 Listen agin and mate these phrases to each clin 2 $oyng enema you Let metate your amend ruber Cal Bost regards ‘irapand dco rom 1 so 2 thao carob Folate van Forman rasa tht avs at 3 Fzend you herconac deta by test ‘Watt ees at 4 Cantey umbrellas? 3 __seansondsnemstn reply tolnanand hen cl in-stent Oe Peas EASED pif ema you when ge beck then —_ convecaton nd crower quis Lairetniytrmedstns €or iano fecal sonic arene 4 Mae hres 3 wate SEES ae 2 Sires ee 3 Wyte dy rte mening kepla? 3 Sei dante arent Cia € prongs ag and pat sence in tect ore 10, Dent cance ey wih 2 Ye meer 5 Standup nalarund the ds ting cach pron Ak oh pron Soa tecas SS alee ith dt Ey espana pc eres © rss rmpmengoqecah peeten Trecentreore een ocr eae ¢ Lees pony mye iter — Seen re De ipeten igle RE YON a cing ot the '§ L wondered if you'd had time to look through the portfolio L sent. —_ woe reaaver ingeernie anion Sram 1 ierowat yee i whatever's best for youLanguage at work | Present simple and continuous 11 Work witha partner. Red sntences + and discuss why each sentence ses either the presen simple or prosnt continuous ene nba Falling about the em set yo You remember «We're currently updating ou comport ioge. 41 goto Berinoncea month «ony takes 20 mints to gett th ation. 1 Tas teaving the day ater tomorso 15 Theres arin hat eaves 23.0. 1h Weean met hen gt ck 1 Ym covering fr calla wh's cm matey leave, he Langage en. 2. Anaworthe questions LANGUAGE POINT In which sentence in isthe preset simple sed to refer to ¥ arouine — 2 something always oe permanently ue 3 thought / fesing ection rather tan an ation —_ 4¢ anion ona tneable 5 theft ters ne wont {neck sentence in isthe present continuous used to refer to 6 anactioninpropesat the momento peaking 7 scart (ashed) prot 8 anarangementin the fate 9 atomporay san 9 For more information goto Grammar rlerenee on page 107 3 You wantio ind out thi iformation from someone you moet forthe fst time What questions oul you ask? The life overlap ‘These wo Venn dlagrams compare how the overlap between our wetking fe and personal ie ean feces. The rst clogra highghe how fasted we can became when we try ‘separate our persona ie fom our working fe: tare is very ile overapn the dagen {and so this person Is leading to reparate lives which often lads t rasta n conta, "he second Vann digram shows a much larger overlap, This kindof parson tend tobe reconciled tothe foe tht thelr Work elo part f their pereonl ie; they don't change ‘heir characte at work and in general hey Work on things that iteree them and 0 aren't ‘eunated by theirs, unrated pros sconce pera PERSONAL PERSONAL LE AKUFE 0. “er Work Ure ie even songoverp wo they wok or tha espns t work ‘hee day tine how thei Engi tes ae ping ‘he department or arn they work asc peti eae ‘how fealty they need Engh hat rachel ext week ‘Areyou able to top working when you leave your plac of work or do youesten continue dealing wth work from home ar on your phone)? ow easy do you thinkitis a separate your work nd nonwork? Work witha partner Ask answer the questions in 3. Which of these phrases would you noemally se with the present simple pa ‘which with the present continous? ite moment he moment general ping oe ine eng ‘nth letra anc teek mf he tine ‘ery eer righ'ne eeein ease surely 6 Work witha partner. Use the phrases in 5 to mak re statements about four activites nor out of wosk. : > For more exerts, to Practice file on page 107 7 Givea stort presentation about your company wing these points 1 The indasty asa whole + how import sand wheter epay lt of people + cure changes aking pace an ture developments 2 Your company 1 hurts base whit t oes and wh is ome ae + curent proelsend fue plane ow much do you age withthe solution afallowing your personal nd businesiifeooveap? Draw twoVenn diagram rls to represent yur personal fe and your working life tncude the amount of everlap between th ces which repress he ‘eltonshp Between these ves. Then show your partner nd explain why yo . Aree the cree nti, Work witha partner and craw two new ccs (repeat od or rn jar parr aboutys Westra oot Si ou yout ve noma a Tic nen ign ee Set oe "0 tdyourfemnerwiiycuspeacihenyon | 100 [fea | ene Shoncthingin como wt rap Serene tr cde oposite Sameares of business o you both pay tei - “Ty tolind as many things in common os possible nStarting point Working with words | Motivation at work 1. Have you ever worked for no money? What was your motivation? 2 Read the text about internships. Why do ters often work for na mone? ‘What istheir motivation? Do you have sila internships for people a four Company oreounty? . et per on af re Internships: ‘atin hme aa the .@ step on the career ladder eis tae that th maj of or anpatd obour? nam eta a Teturnniea waren nacing Tena wei ne tee ivan Sg i ramedwaygsthandeon wok Soutnetoaar ame ih ‘geet grief” mec ec otha My al coopanes yr earn na fe estes Ravetriurctimepnner'n Ton cmewnch en neinetee UimcoererasS carne once reen ee Nioditng Sucen Tete ourtarsi Sole) [Gietrimencgheret eopumee” Soicprorimnt pee tereale [rte tn coos Sle“ r sraay bern ih tat nerve enlace tome ay Seca” nekom terme iil Src ogee foul make i'w frosty ai pls '3 Rea the text agin. Are these ststement true) fle? Intenhip ar ot very comnon, 2 You canenm money en some ness 3 Atthe end most compan flr tr its ajo, — 4 Dowtexpuct every spect of an nts tobe inkseing, —_ 5 goo iden tol pple win you anor in ering about 6 Good frees em anntership can lp you gaa cn ee 4. Lookat the wordsin bo inthe atc in 2.Mateh each wantin t-5 tothe ‘core dition, orb enti. / self motivation — 5a personal mtrstin doing comeing blero working hater bb astrong fing of excitement or intent something reward = /seetve — 2 anyting you receive or doing something wall, money) © somuthing feed Mat maker you want 9 work aro ober 5 setsevement —/ performance 8 the things you hive dane acctuly wth your on eon sil how wel orto bly you dosing 4 benett_— / appreciate 2 tobe lal to somebody or smething 1 torecagnize the gos quale of sameiody 5 pre —/ rcgnition 5 pubic saying tat someone has dane wall 1 teling someone that you approve of radmin what they have done 5 Discuss hate questions 1 What nantes des your company of? 2 What resome ways hat nage can reogrize pod prformance at work? 6 > 2.1 tistento thee people aking about theirjobs and ansiner questions 3. 1 What docs ac pend 2 What bones, rewards ad incentives does the compny provide? 3. What other actor give thn psittaci? 7 nic of hese wd phe rome ening ae materi bones? ‘Wich oe non-ateril oneit Cems ete afloat ral pcan Srtime toe enjoin ln» psec rs dpe! irate stint meal eee ancy pee Trp chem Mate beet — play sce Nowmatertbenclia—ffieat —— 1B Work witha partner and dscuss questions 1-3. 1 White theatre in Tar sandd in an employment contactin your country? Which a adtonal Beefs? 2 How dos this vary acorn profession? 3 How important oyu re the non-material enfit? How do they compare a {he mail nit > For more exercises, goto Practica fle 2 on page 108, ‘9 Workin small groups You are partners seting up your own company. 1 Dede on the ype of company (serie or predic oriented) and how many cemplyers you il nod 2 What bars, rewards and incentives ll you oferta your employes? | What fs ll thes hve forth the employe an th compan? 4 How il you make sure your employes recive some ofthe non materi enetin 7Context Aol mada company he fromaltowrne wart vedo Sood er hw ‘eobwon the stenting cme Tip | wel ane so "sig he eon the a ei” Business communication | Encouraging conversation 1 Workin mal groups. When you mest someone for he ist time how fo you {eourae conversion? What Kinds atop normally tas thet pcple 2 res these tips and decide which five are the most wef 3 Rend the Conte Liston to four conversations frm he fist even ithe cruise Werk with atnr and anoverqueaone 2 en 1 Which ofthe ips are wat ont wed? 2 Is the conversation succes or unsccssfal? Why? 4» © Listen again and answer questions 1-7. ‘Conversion 1 What docs Hany sy to sb the convertion? 2 What phrass dos ewe to end the oven? 3 What does Palo say to stat the conversation? 4 How does Sonia spond? Conversation nto phases show that th pears aries in what the ote enon at | Conversation 6 What phases do Adrian and Adon we ogo each other? 7 Hw dos Aina show tht sets ening? Key expressions, ee ew yrs ut rt Ive chan oe yo eter. om 7 ‘erin Is 5 your hat ema ste Fite gn soeyou (ao ow are bine Sowing interest nie ‘rats aang Ovcse Of Fm sry ta haart ‘eeping convertion sing Sy vay Dory 5 2. tistentoasecond conversation Adrans hes ater inthe evening This le the conversation i sucessful. Number the phrases jin he onder you fist hear ther (1-10, Howe do the phrases help te convertion fw? 2 Dot you. bytheway? Whit a coinldece 4 500 f Infact. — le 1 Thal sounds itreaing. | Apparat — 9 For more exer, go o Practice fle 2 on page 108, 6 Work with pane, 1 Rest contecaton an in audi sxpt 2 Dacus what each speaker could bo ake he conversation ore succes 83. Now have two contersson sie 61nd sh your Mes tna tem, more sacs 7 ‘ork witha partner and have conversation. Keep the conversation goings Jong as posible Disease a mat ol hee opis ae jou can + hobs pe 2 Venema spot work + oo 2 esi 2 ening fet + sacaton + anenoyableoxcrsionnesrhy Practically speaking | Ending and leaving a conversation 1-2. When you en and eave conversation, itis polteto gives resson ard to promise fata contact Mateh the two partsf the phrases 1-5 tose Then Hen and check 2 Sorry bt promibe to met someone 5 Tc guingto get some foo, 4 Isat James over ere? 5 Lok, Ihave a meting 2 Dutt ends ts, 0 pepe we can conn our conversation then? 1b My parking ticket us ot ine minutes Cn we conte linge? Lise inc eau of conference ll Soe you ser. 4 Bcuseme Telly mast go a spear © But came tack when sn thet. Catch you ne 2. work with pariner and practise each station belo. ave one oc mntes falta then nd the conversation appropintly 1 You are at confance making conmerstion You ave spon for fie minutes raven ot of sal lk op, ‘You are useing wor tr along day when yu bump int am ol ent in secspon who's jut aived Was sane oe. The len waste You meets warkallesg by ance a the tents dring he nee. The ball forthe soe tlt eng, “ou mee yout ld managert your hil’ football math, Yu are with your family so you dent want ak Tor oy ngMotivat Tip | Question use rc comers ns ote ot iormaton aap he comrston gong Language at work | Question forms 1 nagine you areata conference Which ofthese questions would you eto 4 Marla conversation with someone you think you might know? fTesAdeana st | 1 Fake toknaw wha mete not asta | © Aw they bse ay? 4 id you work forthe a one ie? | © Canyou tl me which oom the presentation int | We've met belo, vert ne? | “Match 2-in tthe question ype inthe Language po Thenarawce questions 1-5, "LANGUAGE POINT Indlzet questions: —_, 1 What phrases make these questions yound moe pole? 2 Alter the inde pa, dos the verb come before af the sujet? | Negative questions: —_,__ '3 Doth qurstions use the Fal or contac for of he ssiany ve Question age, 4 Whatanster do you expel witha question tg? 5 When theman vr i pis, what sth ein the question tag? > For more information, goto Grammar reference on page 109, veka qs eu ening evel eee Thpemcea OE tym sete Se macoa | Satine be =n neem ean : lei ttepeloema wie censor cameron ; | Splncicactieeerdcinecs | i icmer acta .limaeermeanes | Trey stave, > For more exercises, go to Practice fi 2 on page 109, ‘irk witha partner-Thnkef wo questions to ak in thes situationsThen pacts the conversations using yous questions “our bos issnding yout work in Hong Keng You want io know bt Arvo pins and acommodation, 2 Youare about inorder prod fom a supplier and want to check these Prices 20 / Delivery: 8 day /Dsivery charge / Gusraic: year ‘You'e ataconfrenc nd meet someone who you went och Wi ‘You'e wating for ajo nti Talk oa person wating wth you. eae TALKING POINT _ z ee Ten magically motivating words Language sone ofthe most powerful els when comes to persuading customers. Certain motivating words and phages wil elvays haves magical feet on your customer’ decson-mabing Try any of tegen ut in your ext ‘mal soci media or lg ost, and se which ones generate the best response 1 You orYour) Speak tothe custome, about the customer, not bout you 2 Recause Gives razon to ake acon, 5 ee Everyone ks re’ do’ thy? 4 Ne Casters are interested Inte newer or being the ft. 5 Easy Lethe know how easy fe wil be with your produto service, 6 Sale A wodtonal marketing word but ei motintes 7 Off Thesupaestion of discount slays gt Interest. 8 Now its callto action. shop now, Act now, Suberbe nox 9 Bestsellers People keto know they ot buying whats popula, 10 Thank you Show your eastomer youve them ‘ofcourse, you will want to use other words, inclng those epecife to your roduc of serves, but whatever you nd ty to sed weds and phrases ice Hurry Lot insde, arated and Ons a fine, These fel outa date and insincere, ane dently avoid USING CAPITALS 0 TP SEEMS LICE YOU ARE SHOUTING AT YOUR CUSTOMERS! tel, wf “Think offve words that are specifi to your product or erica tha you think would motivate customers Read them to your partner nd explin your holes, a How motivated do you think you ae to buy producto servis when you see aaders or read ematlsand social medla rom companies? 2 Think about your own company’s advertising in English orn othe languages Docsiteften ure the kinds of motivational word ted inthe are? 5 Why do youthinkthe wlter says the words tthe endcan demativat customers? “How do you fel when you read an email of tet using CAPITAL LETTERS? — ‘Work witha partner, Discuss and write amareting emit send to customers announcing anew product or rervc.Iteold be fom your evn company or rota fllanal busines, ‘Tiyto se as many motienting words from your lit nse pase ‘Swap your ema with nother pat Undetling any words eich you tink re motivating nd then give the other pai feedback om their ae a otvationa language: Bid the emall ‘ake You want obuy thelr product or use theives? ¥ a %