10/19/22, 10:29 PM Questionnaire:

 Questionnaire:
I am a student of BBA at National

University of Modern Languages, Islamabad. And I want to investigate the

relationships between external knowledge, internal innovation, firms’ open

innovation performance, service innovation and business performance in the

Pakistani  industry.

* Required

1. Are
you? *

Mark only one oval.

Male

Female

2. Age *

3. What is your highest level of

education? *

Mark only one oval.

Intermediate

Bachelor

Master

MPhil

PHD

4. How many years have you worked in

this organization? *

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10/19/22, 10:29 PM Questionnaire:

5. Which
of the following best describe your position in the organization?
*

Mark only one oval.

Lower

Middle

Upper

Non-Managerial

External knowledge:

6. Effectively utilizing knowledge into practical

use.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

7. Knowledge was shared between units

*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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10/19/22, 10:29 PM Questionnaire:

8. Knowledge was
obtained from partners.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

9. External knowledge
positively influences service innovation.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

10. Knowledge was shared

between supervisor and sub ordinates.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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11. Knowledge was shared

between colleagues.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

12. Knowledge was

obtained from the customers.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Firms open innovation

performance:

13. It
enables the innovating firms to introduce their product early on in the product *
life cycle.

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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10/19/22, 10:29 PM Questionnaire:

14. Open innovation needs to be a strong part of the

company culture and strategy.
*

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

15. Firms’
open innovation performance relies on the inflow and outflow of *
knowledge.

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

16.
*

Are you comfortable with using latest

technologies? 

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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10/19/22, 10:29 PM Questionnaire:

17. Do
you present ideas to accelerate innovation? *

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

18. In
and out flow of knowledge is an important factor in firms open innovation *
performance?

Mark only one oval.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Business Performance:

19. I
take on difficult work assignments when they were offered.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

20. Customers
are satisfied with my work.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

21. I
give creative ideas. *

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

22. I
requires superior attention continuously for success.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

23. Hotel
service is one of the factors responsible for low business performance.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

24. Senior
management is satisfied with my work.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

25. I
gather internal and external knowledge to keep myself up-to-date.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

26. Our
organization depends on my performance as an individual.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

27. I
am able to perform much better when I have much knowledge about our *
competitors.

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

28. How
much has your organization's method of doing business changed?
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

29. How
often does your company turn innovative concepts into profitable *
business
opportunities?

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

30. Our
customer loyalty is intact.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

Internal innovation:

31. Employees
seize every opportunity to shine and do their very best for the *
business.

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

32. Employees
are rewarded for good performance.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

33. Despite
excellent revenues, staff is not complacent.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

34. There
isn't a clear hierarchy. Regardless of our standing, we are all treated *
equally.

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

35. Employees
are willing to improve system or processes.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

36. Customers
are always the same.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

37. Within
the company, innovation is a crucial sector, and we actively use it in our *
daily work.

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

38. There are possibilities for personal development here. *

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

39. There
is time for reflection in the work.
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

40. What
is innovation for me? *

Mark only one oval.

A radical change of a product, service, activity, or similar.

A small improvement of an existing product, service, activity, or similar.

A mix of the aforementioned.

Service innovation:

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10/19/22, 10:29 PM Questionnaire:

41. Determining and eliminating non-value adding

activities in delivery related *
process

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

42. I build
truly innovative, out-of-the-box ideas
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

43. I am responsible for

innovation within your company
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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10/19/22, 10:29 PM Questionnaire:

44. I use KPIs track

innovation
*

Mark only one oval.

Never

Rarely

Sometimes

Very Often

Always

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