BSBDIV501 Manage diversity in the workplace

Student Assessment Task

Assessment Details
Qualification Code/Title SIT60316 Advanced Diploma of Hospitality Management
Assessment Type Assessment – 2 Time allowed 2 Week
Due Date Location SCCM Term / Year T-

Unit of Competency
National Code/Title BSBDIV501 Manage Diversity In The Workplace
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own Signature: ____________________________
and has not been copied or plagiarised from any person or source. Date: _____/_/_________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required ☐ Yes ☐ No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing must be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must
be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except
where indicated by referencing, and that student have followed the good academic practices noted above.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 1 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

Assessment Information

The assessment tasks for BSBDIV501 Manage diversity in the workplace are included in this Student
Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment Plan
Assessment Task Overview
You must, in the role of the Recruitment Manager of Aus
Hospitality, review documentation and develop a
1. Briefing Report
briefing report for the CEO and make changes based on
feedback.
You must develop a training manual for staff to assist
2. Develop a Training Manual with the implementation of the workplace diversity
program; Set for Skilling.
You must design and implement a training session for
staff to assist with the implementation of the workplace
3. Undertake Staff Training
diversity program; Set for Skilling and then develop an
external communication based on feedback.

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.

You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 2 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Activity number
 Document title (if appropriate)
 Your own name
 Date it was submitted
For example, BSBDIV501AT3 Training Manual Joan Smith 20/10/20

Additional Resources
You will be provided with the following resources before you begin each Assessment Task.

Assessment Task 1
 Aus Hospitality Set for Skilling Program document
 Dispute Resolution Policy and Procedures
 Briefing Report Template

Assessment Task 2
 Aus Hospitality Set for Skilling Program document
 Dispute Resolution Policy and Procedures

Assessment Task 3
 Aus Hospitality Set for Skilling Program document
 Dispute Resolution Policy and Procedures
 Session Plan template

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 3 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

Assessment Instructions
Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and
submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as
per
your RTO’s re-assessment policy.

Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your
assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.

Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your
preparation before beginning the assessment task. It will give you a good idea of what your assessor will
be looking for when marking your responses.


© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 4 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

Assessment Task 2: Develop a training manual

Task summary
This assessment task requires you, in the role of the Recruitment Manager of Aus Hospitality,to develop a
Staff Training Manual for the Set for Skilling program to be submitted to the CEO (assessor) for review.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Access to the Aus Hospitality Set for Skilling Program documents
 Dispute Resolution Policy and Procedures

Timing
Your assessor will advise you of the due date of these submissions.

Submit
Email with:
 Completed Staff Set for Skilling Training Manual

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.

Re-submission Opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 5 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

Assessment Task 2 Instructions

Carefully read the following:

It’s time to implement strategies decided on for rolling out the program to staff members. As noted
in the case study, there have been prior difficulties with some staff members and the CEO is
wanting to ensure that prior difficulties and situations are addressed in the training to enable all
staff to better manage any conflict in the future.

The CEO has requested that a Set for Skilling Staff Training Manual is developed and then a
training session be developed and delivered based on the manual.

Complete the following activities:

1. Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word
document).

The training manual should be designed to assist you, the Recruitment Manager and your team, roll
out the Set for Skilling Program, program initiatives, diversity policy and associated procedures and
be designed using language appropriate to the staff of Aus Hospitality.

The Training manual should address the training needs you have identified will be required for the
staff of Aus Hospitality to successfully embrace the Set for Skilling Program and will be used as a
training tool document to help you train your staff (recruitment officers) on the Set for Skilling
Program, who will in turn train others within the company and new employees during induction.

The staff training manual must include:

 An introduction to the Set for Skilling Program including the program objectives and
initiatives.

 The benefits of the Set for Skilling Program, in the workplace in relation to work
performance, skill level and the delivery of the business’s services to customers.
(specifically outlining the benefits of working effectively with difference).

 A summary of the training needs identified and how the Set for Skilling Program
provides solutions to these. You are to identify these by reviewing the CEO’s
background information in the Set for Skilling Program Document

 A process for employees to follow to help them become aware of and let go of any
negative beliefs, bias or judgements they may hold toward people who are different
from them. (This could be in the form of a training activity, such as questionnaire or
reflection activity that could be implemented in the training).

 An overview of Aus Hospitality’s diversity policy and the dispute resolution

procedures so employees are aware of the aims of the organisation in relation to
diversity and the location of and the procedures to be followed if they encounter

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 6 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

conflict in the workplace.

Complete the report using the template provided in your resources folder and
make sure you complete all sections.

Ans:

2. Email your training manual to the CEO (assessor) for review as an attachment.
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback and
approval to move ahead with the delivery session.

To:
From:
Attachment:
Subject:
Type Your Email Here

Kind Regards
(name)

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 7 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2
 BSBDIV501 Manage diversity in the workplace
Student Assessment Task

Assessment task 2 Checklist

Student’s name:

Did the student submit a Set for Skilling Training Completed

Manual for the position of Recruitment Officer that Successfully? Comments
includes: Yes No
An introduction to the Set for Skilling including: ☐ ☐
– Program initiatives:
– Program Objectives:

The benefits of the Set for Skilling Program, in the ☐ ☐

workplace in relation to work performance, skill level
and the delivery of the businesses services to
customers is detailed?

A summary of the training needs provided as part of ☐ ☐

the Set for Skilling Program and how the program
provides solutions to these is outlined?

A process for employees to follow to help them ☐ ☐

become aware of and let go of any negative beliefs,
bias or judgements they may hold toward people who
are different from them is included?

An overview of both the Diversity policy and the ☐ ☐

Dispute Resolution Policy including location and
procedures if they face conflict?
The program training manual is designed for the ☐ ☐
purpose of meeting all of the above objectives using
language appropriate to the Staff of Aus Hospitality?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 8 of 8
File Name: BSBDIV501 Student Assessment Task July 2021 July 2022 2