Ryanair Operations Manual Part A 1

RYANAIR
Operations manual
Part A
Safety and Emergency

Procedures
FOR TRAINING PURPOSES ONLY
©2022 Ryanair ROBLOX.

This manual is not to be copied or reproduced in

any way otherwise you will be fired and banned.
FOR TRAINING PURPOSES ONLY RYANAIR
OPERATIONS MANUAL PART OF SAFETY AND EMERGENCY PROCEDURES
Contents
1. General..................................................................................
1.0 Introduction..........................................................................
1.
1.1 Regulations...........................................................................
1.2 Flight Policies........................................................................
1.3 Your Conduct.........................................................................
O N LY
1.4 Staff Requirements................................................................
O S ES
U R P
1.5 Activity and Medical fitness..................................................
G P
1.6 Leave of Absence...................................................................
N
AI N I
R T R
1.7 Chain of command.................................................................
1.8 Common FOlanguage................................................................
1.9 Terminology and definitions...............................................
1.10 Phonetic Alphabet..............................................................
2. Disciplinary Actions..............................................................
2.0 Using Facilities Off-Duty......................................................
2.1 Uniform Policy......................................................................
2.2 Flight Times.......................................................................
2.3 Bag drop.............................................................................
Issue 1; Revision: 0, Date: 26/05/2022 page TOC-1

1. General
1.0 Introduction
1.
Welcome to the Safety & Emergency Procedures part of the Operations

Manual that staff members are required to follow at all times when working
here at Ryanair. Not following it will result in serious consequences, this
manual contains important information relevant to the duties of staff
members here.
NLY
This manual is reserved for staff
SESO
UR PO
members here at Ryanair and should
N G P not
IN I
be distributed to the public
A
and beyond
R T R will occur.
otherwise consequences
FO
1.1 Regulations
1.
In order to keep our staff team professional and realistic at all times we have
implemented set regulations that must be followed by every individual
member of staff within the Ryanair server and when in uniform otherwise
Snapshots or a staff blacklisted will be given. Further information can be
found on page TOC-N/A.

Be professional at all times whilst in our communications server and

attending flights. Represent the airline well, with passion and pride to be a
part of us.
Use grammar at all times whilst in our Communications Server and
1.
attending flights.
Staff off-topic channels do not require grammar, on-topic do.
Respect all colleagues and passengers when representing our airline.
Any form of discrimination to race, sex, religion, et cetera will be dealt
with severely and is prohibited.
Use appropriate language and topics whilst representing Ryanair in the
public eye. Reference to sexual topics anywhere is prohibited.
NLY
SO
Starting drama or unnecessary fuss is not allowed and should not be done
OSE
P
at all within our flights or communications server.
R
G PU
Pressuring someone to do a voice or face reveal is unacceptable. Same
N
AINI
R TR
goes with sharing personal information.
FO
spamming or chat flooding a game or communications server is not
allowed.
Claiming to have created something you haven’t is not allowed and shall
1.
be dealt with.
Be respectful and civil.
Graphic content is not allowed in any channels of our server.
Do not share unsafe files/links.
Impersonation of anyone in the server is prohibited.
Alternate accounts are not allowed.

1.2 Flight Policies

You must have permission to play music at flights from a member of the
Senior Management Team before playing it.
Do not drive vehicles you are unlicensed to drive. Same goes for the plane.
Only get in the First Officer/Captain seat if you apply to those roles.
Messing with the aircraft (cockpit buttons, doors, et cetera) unless you are
supposed to is not allowed.
Do not insert anything unless you are using it for the correct purpose.
Ground Crew are to insert the vehicles they have been assigned to do only.
LY
If you wish to insert something otherwise, ask for permission from SMT.
N
SESO
Do not get involved with things unless you have been asked otherwise.
URPO
NG P
Ensure you monitor the staff radio regularly in game so you do not miss
I
vital information.
A NI
R TR
Inform your Supervisor & Flight Host before leaving a flight early.
FO
1.3 Your Conduct

1.
Know where your place is and where it isn’t. For example, you do not
instruct a higher rank what to do.
Kicking up a fuss or complaining about receiving a demotion/strike is not
permitted and shall only result in a further punishment.
Leaking documents, roblox IDs or other things that have been stated
within staff chats or at staff-only areas is prohibited.
Hinting for a promotion or reward is not allowed and shall only decrease
your chances of receiving such.
Follow orders given by higher ranks. This goes for anyone who is
supervising you.

If you cannot attend a flight or you will be inactive for a period of time,
you must leave an absence.
1.
1.4 Requirements
Staff are required to be over the age of 13 and should be able to attend at least
4 flights a week. You must be committed to your career here, before joining
our staff team you are required to complete 4 days of intense SEP (Safety and
Emergency Procedures) training. You have 2 weeks to complete your SEP
training then you are required to do your department training afterwards that
NLY
will last up to 5 days. Staff are required to be fluent in English and must have
O
OSES
no issue writing, or speaking English. You are required to have a PC (Personal
PURP
Computer) at hand depending on your department. If you are on a mobile
INING
device you must have a screen display of 4.7 inches (diagonal) anything below
R TRA
FO
that is not permitted for flights and is a fireable offence.
1.5 Activity and Medical fitness

1.
Staff members should meet the required activity levels in-order to remain on
our staff team. Staff members that appear to be slacking or inactive will be
removed from the team and will receive a staff blacklist. If it is not possible for
you to keep up with the required activity guidelines you should discuss an
LOA (Leave of Absence) with your base supervisor. If your LOA is longer than
2 months you will need to discuss it with a member of SM.
Staff members are required per guidelines to attend 4 flights a week unless
you have organized an LOA with your base supervisor.

Medical fitness is crucial in-order to keep PAX (passengers) safe when they are
flying with us. If you are deemed medically unfit to attend flights you should
1.
contact a member of the SM team or organise sick leave for you. If SM or your
base supervisor think you pose a safety risk to our flights you will be deemed
medically unfit and you will be given a set date to return.
1.6 Leave of Absence

If you are unable to keep up with the 4 flights a week requirement you should
input a LOA request and forward it to your base supervisor. The base
NLY
SO
supervisor is required to forward it onto the European bases manager for
OSE
URP
approval until then you are required to keep up with the 4 flights a weak
G P
requirement. If you are going on LOA for mental health issues your absence
AI
will be approved right away.NIN
R TR
FO
1.7 Chain of command
The Chain of command is used to decide who to contact when you have an
1.
issue. You are asked not to skip to SM before contacting your director
otherwise you may be given a snapshot. If your director decides to escalate it,
they will forward it onto SM staff to deal with the situation you are not
permitted to direct message SM staff about your issue even if your director has
forwarded it onto SM.

1.
1.8 Common language

In Ryanair we use English. All staff members are required to be fluent in both
verbal and written English. All operations manuals are written in English here
and there is no translated version available. When on duty you are also
required to use English unless you are;
1. Communicating with passenger(s)

2. Making announcements to passengers depending on the destination.
N LY
S E StoOcomplete an
Prior to joining our team, all staff members are required
R P O
English grammar assessment.
N G PU
A I N I
R T R
1.9 Terminology FO and definitions
Here at Ryanair we have a set list of definitions and terminologies that you
must know before working with us. These definitions will be used at all flights
here at Ryanair. Please view the list of definitions below for further
information.
Flight Deck. The area at the front of the aircraft where the operating Pilots sit.
Offload. To remove passengers.
Refuel. Taking on fuel.
Report Time. Time at which you must report for duty.
Roster. Programme of your duties.
Sector. One flight from one destination to another.
AFT. The rear of the aircraft
Belly Landing. A landing without the main landing gear extended.
Briefing. An information meeting prior or after a flight.
Demo. A safety demonstration on board the aircraft.

1.
Wet Ditching. A landing on water.

Galley. Food and beverage preparation area.
Infant. A child under 2 years of age.
ABP. Able bodied person.
AED. Automated External Defibrillator.
A/C. Aircraft.
APU. Auxiliary Power Unit: Small engine below tail of aircraft which provides
electrical power while the aircraft is on the ground.
BSI. Boeing Sky Interior.
CPR. Cardiopulmonary Resuscitation.
DPAX. Disruptive Passenger(s).
ETA. Estimated Time of Arrival.
NLY
SESO
INOP. Inoperative/having a technical fault.
GPU. Ground Power Unit.
URPO
RTO. Rejected take-off.
NG P
AINI
R1. 1st Right Door
R TR
FO
R2. 2nd Right Door
L1. 1st Left Door.
L2. 2nd Left Door.

1.10 Phonetic Alphabet

1.
A. Alfa
B. Bravo
C. Charlie
D. Delta
E. Echo
F. Foxtrot
G. Golf
H. Hotel
I. India
J. Juliett
K. Kilo
NLY
L. Lima
SESO
M. Mike
URPO
NG P
N. November
AINI
O. Oscar
R TR
P. Papa FO
Q. Quebec
R. Romeo
S. Sierra
T. Tango
U. Uniform
V. Victor
W. Whiskey
X. X-ray
Y. Yankee
Z. Zulu

1.
INTENTIONALLY BLANK

1.
2. Disciplinary actions.
Disciplinary actions occur when you have broken any of our rules and
regulations. You're required to take responsibility for your actions and not
following our rules and regulations comes with consequences. Your Base
Supervisor is responsible for detecting infringements. Poor behaviour issues
such as; grooming discrepancy, they will result in written or verbal warnings.
Your Base Supervisor will also contact Ryanair Base Manager to deal with your
poor behaviour issues. In more serious situations a snapshot, demotion or
N L Y
S E SO
dismissal will be issued. Your Base Supervisor will forward this issue on to your
Director who will make the final decision.
R P O
N G PU
A
1. Verbal – This is a minor IN I
infringement or policy breach. This will be issued
by your BaseO R R
T in a Discord message.
F Supervisor
2. Written – This is a medium infringement or repeated minor infringement.
This will be issued by a pdf document. The Ryanair base manager is
informed after this point.
3. Disciplinaries – This is for a severe or repeated infringements. If you reach
3 or more disciplinaries you will be dismissed from our staff team.
4. Dismissal - The Ryanair base manager or higher can dismiss you or another
member of staff with a valid reason. Your dismissal will be logged and will
prevent you from applying again in the future.
2.0 Using Facilities Off-Duty

Forms of professional behaviour will still be expected. Although, grammar
will not be required and you will not need to use Staff Radio, etc. Ensure
conversations are kept to an appropriate level, feel free to joke around
though.

1.
Without authorisation from Flight Ops Manager+, you are not to use
vehicles or otherwise you are not qualified to use. This includes;
a) Flying the plane as a First Officer, or any rank other than Pilot
b) Using Ground Crew Vehicles as someone who holds the rank of Cabin
Crew, or otherwise
c) Giving yourself/using tools that are clearly restricted to other
departments (or Senior Management)
Be respectful towards each other and still follow general staff rules and
policies. We want everyone to feel comfortable around each other, so
NLY
please just remain polite and positive to your colleagues whenever.
SESO
RPO
2.1 Uniform Policy
NG PU
MALE UNIFORM POLICIESINI
TRA
F OR
Hairs Permitted
Brown, Black, or Blonde Hairs

Neatly combed
Doesn’t cover face
Professional styles
All males are required to wear the “Blocky” style avatar.

No packages are permitted.

1.
The only Limited Face approved is Super Super Happy Face.

If you wish to use a different Limited Face, you require permission from SMT.
Accessories Permitted
Realistic Ears (see here)
Stud Earrings (see here)
*Must be paired with Realistic Ears.
Resting Sunglasses (see here)
*Must fit your hair and must apply to your role.
NLY
SO
Any colour of the Vintage Glasses range
Stubble Beard (see here) OSE
RP
G PU
*No other beards are permitted.
N
AINI
Slick Shades (see here)
R TR
FO
*Only to be used if working outside.
Reading Glasses (see here)
Hipster Glasses (see here)
FEMALE UNIFORM POLICIES
Hairs Permitted
• Brown, Black, or Blonde Hairs
• Tied Up and not too high
• Doesn’t cover face
• Professional styles
All females are required to wear the “Blocky” style avatar.

Females must wear the “Pinched Waist” with their avatar.

Faces Permitted
1.
• Females are only allowed the face Miss Scarlet

• There is a Face Changer in briefing rooms to put this on
Accessories Permitted
• Realistic Ears (see here)
• Stud Earrings (see here)
*Must be paired with Realistic Ears.
• Resting Sunglasses (see here)
*Must fit your hair and must apply to your role.
NLY
SESO
• Any colour of the Vintage Glasses range
• Slick Shades (see here)
RPO
NG PU
AINI
*Only to be used if working outside.
TR
• Reading Glasses (see here)
R
FO
• Hipster Glasses (see here)
2.2 Flight Times

Before Server Opening
Staff Joining at 16:30

Briefing begins at 16:35
Staff Dismissal at 16:45:
1. Cabin Crew begin preflight roles
2. Ground Crew spawn vehicles
3. Pilots head to destination airport, spawn aircraft and fly over to departure
airport
Flight Host to check Terminal at 16:55
Ground Crew at Bag Drop by 16:58
*If necessary, delay opening.

1.
Server Opening
Server Opened to Public at 17:00

Aircraft to arrive at stand at 17:02
Crew to Begin Turn-Around from 17:02 to 17:10
Bag Drop services end at 17:10, Ground Crew start servicing plane
Shops to Close at 17:12
Boarding Procedure
NLY
Cabin Crew walk to the aircraft at 17:13
SESO
CC to prepare aircraft ready for 17:14 URPO
IN GP
R A IN
Get Crew in positions at 17:15
R T
Priority Boarding at
O
17:15
F at 17:16
All boarding
Final Call at 17:18
Server & Gate to close at 17:20
Close-Up Procedure
CC to close doors at 17:22

*GC to oversee stairs closure.
Crew to begin demo at 17:24
Cones & Vehicles to be removed during Safety Demo
Pushback & Taxi
Tug to be connected during Safety Demo

Pushback at 17:27
Aircraft to Taxi to Runway

1.
Pushback at 17:27
Aircraft to Taxi to Runway
Departure for 17:30
Cruising & Approach
Cruise at 17:40
*Crew to begin serving immediately.
*Ground Crew must prepare vehicles at destination airport at this time
NLY
Begin approach at 17:45
SESO
Touchdown at 17:50
RPO
NG PU
AINI
Arrival
R TR
FO
Taxi to Gate at 17:57
Arrival at stand for 18:00
Shutdown on arrival at stand
Deboarding at 18:03
Flight Conclusion
Passengers to be kicked at 18:06

Staff Debrief to begin at 18:07
Game to be shutdown by 18:12

1.
2.3 Bag Drop

UNIFORM
The Uniform expected to be worn by those operating Bag Drop is;

Airport Staff / Cabin Crew Shirt & Trousers
(Optional) Ryanair Hi-Vis
As with any role, you are always expected to follow the Uniform Policy.
N L Y
GREETING S E SO
R P O
N G PU
When doing the duties of Bag N
A I I you should use a short, quick greeting
Drop,
R T R you at the desk. An example of a good greeting
when a passenger approaches
is; FO
Hi there, please unselect your suitcase and click on the white box next to me in
order to drop your bag.
Please avoid long greetings, and just get straight to the point. Emojis and
symbols are not needed at all, however common sense is.
Your greeting should always include the fact that the suitcase tool must be
unselected in order to drop the bag, and that the Customer should click on the
white box next to you.

1.
OPERATING
In order to operate a Bag Drop Belt, get into the seat behind the desk and click
on the “Enable/Disable Belt” button on the GUI that looks like this:
NLY
S E SO
This will - obviously - allow passengers to drop P
R O bags without problem.
their
N G PU
When a passenger places R A NIinto the white square, you must press “Tag
Ibag
O R T “Start Belt” to get the bag to move.
their
F
Suitcase” and then press
If the Bag does not move, try pressing the button again. If this still doesn’t
work, contact the flight host. Ensure you inform passengers there could be a
delay in dropping their bags, and/or to go to your colleague next to you if
possible.
You can also use keybinds instead of using the GUI. This can be confusing,
however it is all down to personal preference. The keybinds are:

1.
INTENTIONALLY BLANK

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RYANAIR

Safety and Emergency

FOR TRAINING PURPOSES ONLY

©2022 Ryanair ROBLOX.

This manual is not to be copied or reproduced in

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-1

Welcome to the Safety & Emergency Procedures part of the Operations

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-2

Be professional at all times whilst in our communications server and

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-3

1.2 Flight Policies

1.3 Your Conduct

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-4

1.5 Activity and Medical fitness

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-5

1.6 Leave of Absence

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-6

1.8 Common language

1. Communicating with passenger(s)

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-7

Wet Ditching. A landing on water.

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-8

1.10 Phonetic Alphabet

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-9

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-10

2.0 Using Facilities Off-Duty

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-11

Brown, Black, or Blonde Hairs

All males are required to wear the “Blocky” style avatar.

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-12

The only Limited Face approved is Super Super Happy Face.

FEMALE UNIFORM POLICIES

All females are required to wear the “Blocky” style avatar.

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-13

• Females are only allowed the face Miss Scarlet

2.2 Flight Times

Staff Joining at 16:30

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-14

Server Opened to Public at 17:00

CC to close doors at 17:22

Pushback & Taxi

Tug to be connected during Safety Demo

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-15

Cruising & Approach

Passengers to be kicked at 18:06

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-16

2.3 Bag Drop

The Uniform expected to be worn by those operating Bag Drop is;

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-17

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-18

Issue 1; Revision: 0, Date: 26/05/2022 page TOC-10

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