Welcome Aboard Crew Guide 2020-2021

11.02.00 – Welcome Aboard!
Crew Guidebook 2020 – 21

Prepared by Approved by Authorised By Original file Last revision Rev. No. Total pages Page No
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Crew Management VP Crew Management President & MD, MSC CM Dec 18, 2000 June 19, 2020 39 Inc. receipt 1
Note to all Manning Agents:

Ensure that every embarking crew member (Candidate and/or Repeater) receives a copy of this
Guide and signs this front page. Retain this front page as evidence that the embarking crew
member has received his/her copy of the Guidebook.
Welcome Aboard!
Crew Guidebook
THIS IS THE OFFICIAL RECEIPT FOR YOUR WELCOME ABOARD GUIDE

When you sign this page, it means you understand and accept the Conditions in this booklet. It also means
you have read, that you understand, and accept the Code of Conduct (section 16). It also means you have
read, that you understand, and accept and agree with the Company’s principles that prohibit intimidation,
discrimination, sexual harassment, fighting, bullying, mobbing, threatening, and victimization).
You must agree to the conditions of this Welcome Aboard guidebook before you sign your contract.
Sign & return this front page to your Manning Agency
You must take this guidebook with you on board.
NAME DOB ___________
SHIP POSITION .
SIGNED & AGREED BY CANDIDATE SIGNED BY MANNING AGENCY
_____________________Date___________ _____________________Date______________
A MANNING AGENT MAY NOT CHARGE CREW MEMBERS REGISTRATION FEES, OR ANY
OTHER MANDATORY PLACEMENT FEES WHICH ARE NOT EXPLICITLY AGREED ON BY
THE CREW MEMBER. PLEASE DOCUMENT AND REPORT VIOLATIONS ONBOARD.
Welcome Aboard! Crew Guidebook 2020
Sensitivity: Internal
11.02.00 – Welcome Aboard! Crew Guidebook 2020 – 21
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Welcome Aboard!
Crew Guidebook
First published – December 4, 2000
Revision 1 June 2001 Revision 21 November 16, 2012

Revision 2 January 2002 Revision 22 January 06, 2013
Revision 3 May 2002 Revision 23 January 11, 2013
Revision 4 January 2003 Revision 24 January 28, 2013
Revision 5 July 2003 – Compliance with ISO9001-2000 Revision 25 February 04, 2013
Revision 6 May 2004 Revision 26 February 16, 2013
Revision 7 April 2005 Revision 27 April 16, 2013 – (DMLC, MLC2006)
Revision 8 November 2005 – Compliance with RINA Revision 28 May 12, 2013
Revision 9 June 2, 2006 Revision 29 June 06, 2013
Revision 10 December 13, 2006 – Linked to SMS Revision 30 July 23, 2013 (Name Change)
Revision 11 December 22, 2006 Revision 31 April 06, 2014
Revision 12 April 10, 2007 Revision 32 August 3, 2014
Revision 13 February 07, 2008 Revision 33 January 20, 2015
Revision 14 June 04, 2008 – Compliance with ISO22000 Revision 34 November 14, 2016
Revision 15 March 18, 2008 Revision 35 March 14, 2017 - NP
Revision 16 November 08, 2008 – Certified ISO22000 Revision 36 May 5, 2017 (Include Malta Registered ships) - NP
Revision 17 December 13, 2008 Revision 37 September 29, 2017
Revision 18 October 12, 2011 Revision 38 November 2, 2018
Revision 19 December 20, 2011 Revision 39 June 19, 2020
Revision 20 June 04, 2012
Rules, regulations, and statutory instructions in this Crew Guidebook conform to the protocols
and requirements of the Maritime Labour Convention, 2006 (MLC-2006)
and the International Transport Federation (ITF).
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INDEX
MSC – THE MASTERS OF THE SEA – YOUR COMPANY! 8
1. BEFORE YOU LEAVE HOME 9
1.1 GETTING THE JOB – YOU AND YOUR AGENT .......................................................................................................... 9

1.2 WHAT YOU WILL HAVE TO PAY FOR ...................................................................................................................... 9
1.3 WHAT YOU MUST NOT PAY FOR ......................................................................................................................... 9
1.4 THE MARITIME LABOUR CONVENTION ............................................................................................................... 10
1.5 YOUR MANNING AGENT .................................................................................................................................. 10
1.6 SHIP’S REGISTRY............................................................................................................................................. 10
2. DOCUMENTS YOU’LL NEED 10
2.0 YOUR GUARANTEE LETTER ............................................................................................................................... 10

2.1 YOUR CONTRACT............................................................................................................................................ 10
2.2 YOUR PASSPORT ............................................................................................................................................ 10
2.3 SEAMAN’S BOOK ............................................................................................................................................ 10
2.4 VISAS ........................................................................................................................................................... 11
2.5 BASIC SAFETY TRAINING .................................................................................................................................. 11
2.6 MEDICAL EXAMINATIONS & CERTIFICATE ........................................................................................................... 11
2.7 SPECIFIC TRAINING (CERTIFICATES AND LICENSES) ................................................................................................ 11
2.8 OTHER DOCUMENTS YOU WILL NEED ................................................................................................................. 12
2.9 MINIMUM AGE .............................................................................................................................................. 12
2.10 YOUR CONTACT INFORMATION ....................................................................................................................... 12
3. TRAVELLING TO THE SHIP 12
3.1 YOUR AIRLINE TICKET ...................................................................................................................................... 12

3.2 PACKING YOUR BAGS....................................................................................................................................... 12
3.3 MONEY YOU’LL NEED ...................................................................................................................................... 13
3.4 LUGGAGE RESTRICTIONS .................................................................................................................................. 13
4. ARRIVING AT YOUR DESTINATION 13
4.1 IMMIGRATION & CUSTOMS AT THE ARRIVAL AIRPORT ........................................................................................... 13

4.2 GETTING TO THE SHIP ...................................................................................................................................... 13
5. ARRIVAL AT THE SHIP 14
5.1 SIGNING ON .................................................................................................................................................. 14

5.2 THE “BUDDY” SYSTEM .................................................................................................................................... 14
5.3 CABIN ASSIGNMENT ....................................................................................................................................... 14
5.4 YOUR CABIN KEY ............................................................................................................................................ 14
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5.5 CABIN REGULATIONS ...................................................................................................................................... 14
6. SETTLING IN – GETTING USED TO SHIP’S LIFE 15
6.1 CREW CABIN INSPECTIONS ............................................................................................................................... 15

6.2 THE MSC CREW ID CARD ................................................................................................................................ 15
6.3 YOUR NAME-BADGE ....................................................................................................................................... 15
6.4 SAFETY BRIEFING AND PERSONAL SAFETY GUIDE .................................................................................................. 15
6.5 THE OFFICIAL LANGUAGE ON BOARD ................................................................................................................. 16
6.6 TRAINING ON BOARD ...................................................................................................................................... 16
6.7 PROBATION PERIOD ........................................................................................................................................ 16
6.8 LIVING ON BOARD .......................................................................................................................................... 16
6.9 CREW LAUNDRY FACILITIES............................................................................................................................... 16
6.10 SOME FRIENDLY ADVICE ................................................................................................................................. 16
6.11 PAYDAY. ..................................................................................................................................................... 16
6.12 MSC CREW APP.......................................................................................................................................... 17
6.13 SERVICE CHARGE INCENTIVES AND COMMISSIONS ............................................................................................. 17
6.14 DRY-DOCK AND REPAIR PERIODS ..................................................................................................................... 17
6.15 CREW WORKING ON SHIPS IN THE USA ............................................................................................................ 17
6.16 SAFEKEEPING ............................................................................................................................................... 17
7. CREW DINING & THE CREW BAR 17
7.1 NUTRITIOUS, QUALITY CREW MEALS .................................................................................................................. 17

7.2 MESSROOMS ................................................................................................................................................. 17
7.3 OFFICERS MESSROOM – WAITER SERVICE .......................................................................................................... 18
7.4 PETTY OFFICERS & STAFF MESS - SELF-SERVICE ................................................................................................... 18
7.5 GUEST-AREA BUFFET ...................................................................................................................................... 18
7.6 THE CREW BAR .............................................................................................................................................. 18
8. YOUR UNIFORM & HOW YOU LOOK 18
8.1 UNIFORMS .................................................................................................................................................... 18

8.2 GOING ASHORE IN UNIFORM ............................................................................................................................ 18
8.3 SPECIAL EQUIPMENT FOR YOUR JOB................................................................................................................... 18
8.4 PERSONAL PROTECTIVE EQUIPMENT (PPE) ........................................................................................................ 18
8.5 YOUR APPEARANCE - GROOMING...................................................................................................................... 18
8.6 TATTOOS, PIERCINGS, EAR-RINGS ...................................................................................................................... 19
9. YOUR JOB ON BOARD. 19
9.1 POSITION DESCRIPTIONS.................................................................................................................................. 19

9.2 COMPANY STANDARD PROCEDURES .................................................................................................................. 19
9.3 WORKING HOURS, RESTING HOURS, AND OVERTIME ............................................................................................. 19
9.4 SANITATION – KEEPING EVERYONE HEALTHY ....................................................................................................... 19
9.5 LIVING & WORKING CONDITIONS DURING INFECTIOUS DISEASE PERIODS ................................................................. 19
9.5.1 ACCEPTANCE OF LIVING AND WORKING CONDITIONS ......................................................................................... 19
9.5.2 SOCIAL DISTANCING IN CREW AREA TRANSIT, RECREATION SPACES AND EVENTUAL SHORE LEAVE ............................... 19
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9.6 CREW WELLBEING DURING INFECTIOUS DISEASE PERIODS ...................................................................................... 19

9.7 CREW LAUNDRY DURING INFECTIOUS DISEASE PERIODS ......................................................................................... 21
9.8 CREW PRIVILEGES DURING INFECTIOUS DISEASE PERIODS....................................................................................... 21
9.9 CREW CABIN INSPECTIONS DURING INFECTIOUS DISEASE PERIODS........................................................................... 22
10. COMPANY POLICIES INVOLVING CREW 22
10.1 COMPLAINTS ............................................................................................................................................... 22

10.2 CREW MEDICAL TREATMENT .......................................................................................................................... 22
10.3 URGENT MEDICAL ASSISTANCE ....................................................................................................................... 22
10.4 MEDICAL INSURANCE .................................................................................................................................... 22
11. YOUR CAREER PATH 23
12. OUR CREW WELFARE PROGRAM 23
13. RULES, REGULATIONS & ADVICE 23
13.1 DISCIPLINE POLICY ........................................................................................................................................ 23

13.2 ILLEGAL DRUGS & ALCOHOL........................................................................................................................... 23
13.3 SMOKING .................................................................................................................................................... 23
13.4 MOBILE PHONES .......................................................................................................................................... 23
13.5 CHEWING GUM ........................................................................................................................................... 23
13.6 SWIMMING POOLS ....................................................................................................................................... 23
13.7 USE OF GUEST FACILITIES (BARS TABLES ETC.).................................................................................................... 23
13.8 CREW REGULATIONS ..................................................................................................................................... 23
13.9 ZERO TOLERANCE ......................................................................................................................................... 24
13.10 SEXUAL HARASSMENT ................................................................................................................................. 24
13.11 MINORS ................................................................................................................................................... 24
13.12 INAPPROPRIATE GUEST INTERACTION ............................................................................................................ 24
13.13 SEXUALLY TRANSMITTED DISEASES ................................................................................................................ 24
13.14 ILLEGAL DRUG USE ..................................................................................................................................... 24
13.15 ALCOHOL INTOXICATION.............................................................................................................................. 24
13.16 RANDOM DRUG AND ALCOHOL TESTING ........................................................................................................ 25
13.17 CRIME ...................................................................................................................................................... 25
13.18 SECURITY AWARENESS ................................................................................................................................ 25
13.19 REPATRIATION ........................................................................................................................................... 25
13.20 DISMISSAL................................................................................................................................................. 25
13.21 ENVIRONMENTAL HOT LINE ......................................................................................................................... 25
13.22 CODE OF BUSINESS CONDUCT ...................................................................................................................... 26
14. THE HUMAN RESOURCES DEPARTMENT 26
15. BEFORE YOU DISEMBARK… 26
16. THE CODE OF CONDUCT ERRORE. IL SEGNALIBRO NON È DEFINITO.
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17. WHO’S WHO ON BOARD 27
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Welcome on board message by MSC Cruises’ Executive Chairman and CEO
Dear crew member,
Welcome aboard!
We are delighted to have you as part of our Crew. During the months ahead, you will be an essential
member of the big MSC Family. As a family-owned company, we consider every single crew member to
be a part of it. Furthermore, as a strong, independent business, we pride ourselves on looking after every
member of our team.
From the moment you step on board, you will also become an ambassador of MSC Cruises’ values.
Wherever you go and whatever you do, whether on board or ashore, you will always be representing us.
Your smile, politeness, service and spirit are what makes you and our Brand special. Be positive, friendly,
warm, and full of the joy of life – our guests will certainly appreciate it.
As a Company, we take a lot of pride in ensuring equal opportunities, offering every crew member career
development options based on merit, and merit alone. To this effect, we have introduced clear
professional career paths to allow talented, hard-working and ambitious crew members to grow their
jobs on board our ships, and also onshore.
For this reason, we encourage you to make the most out of every opportunity that you encounter over
the course of the next few months. With our Cruise Fleet heading for a massive expansion over the next
ten years – our Passenger capacity is set to triple by 2026 – many opportunities for crew members to
grow with us lay ahead.
As you start settling in the ship and her environment, we encourage you to carefully read this Welcome
Aboard Guide as it contains important information that is essential for your success in the months ahead.
We would also like to take the opportunity to wish you a wonderful start of an exciting career with MSC
Cruises. We sincerely hope that you quickly grow accustomed to an exciting new life on board and that
you enjoy your time with us to the fullest extent.
Wishing you fair winds and following seas,
Kindest regards,
Pierfrancesco Vago Gianni Onorato

Executive Chairman Chief Executive Officer
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MSC – The Masters of the Sea – Your Company!

You are now a ‘family’ member of the biggest private shipping company in the world.
Our Guests often want to know what the logo means. Some ask many more details about our
organization. To help you answer their questions, we suggest you read this brief background of our
company.
Founded in 1970 by former sea captain Mr. Gianluigi Aponte, the Mediterranean Shipping Company
has grown quickly to become one of the world’s largest global shipping lines.
Today, MSC owns more than 500 Cargo ships, Cruise vessels and Ferries. When the MSC Gulsun was
launched in July 2019, MSC held the title of owning the biggest container ship in the world.
Wherever you cruise, you will see many of the conspicuous gold and black MSC containers in every
corner of the world. In fact, our company owns over two million containers.
Our cruise fleet continues to grow at a breathtaking pace. Our current fleet (May 2020) is made up
of 17 cruise liners – MSC Lirica, MSC Opera, MSC Sinfonia, MSC Armonia, MSC Musica, MSC
Orchestra, MSC Magnifica, MSC Poesia, MSC Fantasia, MSC Splendida, MSC Divina, MSC Preziosa,
MSC Meraviglia, MSC Seaside, MSC Seaview, MSC Bellissima and MSC Grandiosa. Our Cruise ships
range in size from 58,000 tons to more than 150,000 tons. We have the distinction of having the
fleet with the youngest, most modern ships in the world.
We also firmly believe that our winning difference is our Crew. YOU make the difference. Your
personality, your skill, your understanding of the importance of safety. And the friendly, professional
way you communicate with our Guests, and with each other. YOU are the main reason our Guests
keep coming back to MSC, and why we have become ‘Masters of the Sea’.
With headquarters in Geneva, Switzerland, MSC has offices and installations throughout Europe,
South Africa, Madagascar, the United States, South America, Australia, and a growing operation in
China, and Southeast Asia. On our Cruise ships, we employ around 15,000 Crew on board, with
about the same number rotating at home. The number of personnel working directly for MSC Cargo,
MSC Cruises and our shoreside support network is more than 50,000 – and growing.
The future? We will continue to innovate. We will continue to grow, to build new, environmentally
responsible super Cruise ships. We will explore and operate in new exciting destinations, and we
will continue to set the highest standards of safety, service and enjoyment that have made us the
Masters of the Seas. And we want YOU to be part of our future. You make the difference!
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THE MSC MAGIC

MSC is a great family company and we believe that our Crew and every member of our company is part
of our ‘family’. We are different from other Cruise companies because we are independent, we are strong,
and we have outstanding Crew.
• You are an ambassador of MSC. Wherever you go, whatever you do, you represent our great
company. Your smile, your politeness, your service and your spirit – that makes you (and us) special.
• The ship you work on is ‘your ship’. It is your home. It is special. It has a heart, and you help to make
it special.
• Make our Guests love you and love our ship. Be the first one to make eye contact and smile. Say
‘good morning’ sincerely. Do not let your Guests say hello first. Remember their names. Treat them
as your honoured guests. They chose MSC, and we are honoured that they did this. Help make them
decide to come back for their next holiday.
• Be positive, friendly, warm, and full of the joy of life. Follow our SMILE principle. Remember this is a
journey of enjoyment for our Guests – they paid to make their dream come true. You are part of
that dream – now let us keep the dream alive!
Welcome to the World’s greatest Holiday New candidates must be healthy, have excellent
Industry! language skills (speaking and understanding English is
mandatory), a great personality and be in good physical
W
service.
elcome to the MSC family of Crew. You
have embarked on a special ship and
into a special career of high-quality
You are the important human factor in our

condition. You will need several important legal
documents, but in most cases, your Agent will be able
to help you with this.
1.2 What you will have to pay for

operation that connects the company’s • All regulatory training courses (STCW 95). These
experience and dedication to the most must be provided by a certified Academy, which is
professional delivery of our product – a safe, equipped to provide comprehensive
enjoyable holiday for our Guests. We are in the hotel/hospitality and Cruise ship training). The
business of providing their ‘dream cruise’. You can charges for training courses may vary from country
help make that dream come true. to country, and the choice of the ‘right’ school or
academy is yours. We strongly recommend that
Use this booklet as your guide. It offers advice and you use a training facility that follows the
regulations of MLC2006, and that all charges are
information to help you professionally, and to
explained to you before you start any course. At
settle in and understand your new home.
the end of the course you must receive a valid
certificate to show you have passed a course in
1. Before you leave Home Basic Safety Training, STCW, Crowd & Crisis
Management and Security Awareness.
1.1 Getting the job – You and your Agent • A passport
In most cases, you will have been recruited through one • A National Seaman’s Book (if applicable)
of the Manning Agents used by MSC. We use more than • A Panama Seaman’s Book (if applicable) – the cost
thirty such Agents around the world. will be refunded on your first payslip
• A comprehensive Medical Examination that meets
The job of these Agencies is to find the most suitable the requirements of MLC2006. (For Brazilian Crew
people from the countries they operate in to work on members, please refer to the T.A.C. and Brazilian
board the Cruise ships of MSC. forms that your Manning Agent will provide for you
with this Information booklet)
Our agents will always give the first preference in
placement to our Crew who are at home enjoying their 1.3 What you must NOT pay for
vacation, and then look for candidates who are well • Apart from training costs and valid direct expenses
suited for their future position on board. for documents, etc. (as described above), no other
29
payment should be made to your Agent or other 2.0 Your Guarantee Letter
person to embark. As soon as you are confirmed for a position on an MSC
• You must never offer gifts or favours to any person ship, the Crew Department will send your Manning
on board or ashore for any reason (to be re-hired, Agent a “Letter of Guarantee”. When you get this letter,
to be promoted, to move to another department make a copy and don’t lose it.
etc.)
• Costs for a visa – these will be refunded on your 2.1 Your Contract
first payslip. When your position is confirmed by the Company, your
Manning Agent must present a seafarer’s employment
It is illegal to ‘pay for a job’. It is illegal for your Agent or agreement to you – your contract. This contract must
any person on board to accept money from you. Your clearly indicate your salary structure and (for certain
career and your work performance will always be positions) the structure of Service Charge Incentives
followed by the MSC Crew Department, and and Commissions. You must read and understand
promotions will be based on fair and clear evaluations everything in your Contract before you sign it. (This
of your performance. contract must be signed as soon as you embark). Upon
signing your contract before embarking, please ensure
If you are placed in a position where your Agent or any
your final destination (point 11 on your contract) is
person on board is asking for money, favours or gifts
correct.
from you, you should report this by sending an email
message to the Crew Complaints Team at the following
You must keep safe the original signed employment
address:
agreement (your contract). MSC will also keep a copy of
this contract.
crewcomplaints@msccm.co.uk
The terms of your seafarer’s employment agreement,
as well as your compensation and secondary benefits
1.4 The Maritime Labour Convention have been collectively bargained for by FIT/CISL on your
Your contract with MSC has been prepared to fully behalf. Details of the terms of the Collective Bargaining
meet the requirements of the Maritime Labour Agreement are available onboard. FIT/CISL is also the
Convention of 2006 (The international protocol that representative Union for all seafarers on our ships and
protects the rights of Seafarers). These important rules is a member of the International Transport Workers’
are detailed in Regulation 2.1 in Part 1 of the Federation (ITF).
Declaration of Maritime Labour Compliance. These
regulations are displayed by your Manning Agent, and The company has the right to extend or reduce the crew
you should read them carefully. You will also find a members contract as it sees fit, due to business needs
copy displayed in the Crew Area on every MSC Cruise as stipulated in the employment agreement
ship.
2.2 Your Passport
1.5 Your Manning Agent You will need a passport that’s valid for at least one
Your Manning agent must be licensed and competent year from the date you get on board, and no less than
to function as a legitimate recruitment agent for MSC. 6 months after the end of your contract. If the passport
has less than a year’s validity, you won’t be allowed on
The Agent, which is MLC Certified and under contract board. The cost of the passport will be yours.
with MSC Malta Seafarers Co. Ltd, must give you
detailed receipts for any payments you make to the 2.3 Seaman’s Book
agency. You will be required to be in possession of a national
Seaman’s Book issued by your country of birth or
1.6 Ship’s Registry residence. The cost of your national Seaman’s Book will
Our ships are registered in The Republic of Panama and be yours. If you are working onboard one of our
in Malta. This means that in addition to international Panama flagged vessels you will need to be in
laws and regulations, MSC also complies with the possession of a Panama Seaman’s Book that will be
maritime requirements of Panama and Malta. provided either by your Agent, or directly on board.
2. Documents you’ll need The cost of the Panama Seaman’s Book will be to the
company. If you are working onboard our Malta

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Registered Ships you may have either a National Vision (this certificate must be valid for a maximum of
Seaman’s Book or a Panama Seaman’s Book. six (6) years.
2.4 Visas To be acceptable, the certificate must state that you

In nearly all cases, you will need a visa to join the ship, have no medical condition that could get worse or
and to work on the ship in other countries. In Europe, affect you in any negative way by working at sea – and
this will involve a Schengen visa, and for ships in the that your condition will not endanger the health of
USA, you will need a C1/D Visa. anyone else on board.
It is important for you to know that MSC covers the cost Your Medical Examination certificate (and any other
of ALL visas – but due to administrative difficulties in medical documents) will be held by the ship’s Doctor
some countries, you may be requested to pay the Visa and treated in confidence. It will be returned to you
costs. The Visa cost will be refunded on your first when you disembark.
payslip.
The cost of these examinations is your responsibility
Make sure you get a receipt for your visa expenses to and varies from country to country. You may arrange
present to the Crew Purser. This refund is paid in full the certificate yourself, or your Agent may do it for you.
and will appear on your account statement.
Brazilian Crew members must refer to the T.A.C. and
* Please note that MSC does not cover any associated the Brazilian forms that your Manning Agent will
costs such as services charges, rush fees, etc. provide for you together with this Guide.
2.5 Basic Safety Training Moreover, other than the standard biennial Medical
STCW 2010 requires all persons working on board to examination for seafarers, a deeper Covid-19 related
receive basic safety training or instruction in medical visit (NEW PEME) is being executed only by
accordance with section A-VI/1 of the STCW Code. You the P&I authorized medical centres, effectively and in
will be required to obtain certification in STCW Crowd respect of existing procedures. The very last phase of
& Crisis Management, and either STCW Proficiency in the PEME consists of the Covid-19 test, after which
Security Awareness or STCW Proficiency in Designated you are invited to go back home, following a safe,
Security Duties depending on your position. You must clean and sterilized way of living and respecting in a
pay for these courses. Your Manning Agent can help rigorous manner the local sanitary regulations. The
you find a Certified Training Centre. recruiting agency is in charge for assisting you with
this step and granting the process flow and accuracy.
2.6 Medical Examinations & Certificate During the last 14 days prior the embarkation, with
Before you leave join the ship, you must pass a the supervision of the recruiting agency, your body
comprehensive medical seafarer’s examination by an temperature shall be measured and recoded by you
authorized medical practitioner. twice per day. In case of Covid-19 positive test your
embarkation may be cancelled. In case of fever or
This medical practitioner (doctor) must comply with the emerging Covid-19 related symptoms, your
requirements of the International Convention on embarkation may be cancelled or postponed,
Standards of Training Certification and Watch keeping depending by each individual case.
for Seafarers (amended in 1978). Covid-19 Test may be based on different protocols
(Body temperature, blood test, swab test, etc)
This medical certificate must be in English. It must be depending by the local authorities’ prescriptions, MSC
valid for no more than two (2) years. It is always policies and Covid-19 testing centre type.
recommended to hold a valid medical examination
valid for the entire period of your next contract. 2.7 Specific Training (Certificates and licenses)
Some positions on board require specific training to
However, if the certificate expires while you are on acquire licenses or certificates. Generally, this involves
board, it will remain in force until the next port where people selected as Deck and Engine officers assigned to
it can be renewed by a qualified doctor (provided the technical jobs on board, but it may also be a
period of expiry is no more than 3 months). The requirement for some Hotel positions. Your Agent will
certificate must state that you are healthy to work on advise you about these documents (if needed).
board. It must include a certificate for your Colour

29
Every embarking crew member is being subject to the  If you have been at sea before, a document of your
Covid-19 pre-embarkation training, which includes the previous embarkation (e.g. – a sign-off letter or
new Covid-19 regulation and Health protection stamp from your most recent embarkations), as
measures, such as personal protective equipment (PPE) well as your most recent performance evaluation.
and its main purpose for you is to:
- Familiarize with general information on Covid-19 and A copy of all these certificates and documents must be
standard infection protection and control precautions provided to MSC (or your Manning Agent) before you
provided by relevant national or local authorities. join the ship. Once onboard, the Crew Purser will take
- Familiarize with all information and guidance possession of your passport, seaman’s book, original
provided by the Company on its COVID-19 plans and contract, and inoculation documents. You’ll get these
procedures. documents back when you go home.
- Comply with all standard infection protection and
control precautions related to social distancing, self- 2.9 Minimum Age
isolation, hygiene (e.g. hand-washing, avoid touching You must be over the age of 18 years to work on any
face, etc.) and safe food handling practices, in MSC Cruise Ship. You must provide a valid document
accordance with WHO, national or local guidance. that confirms your age to your Manning Agent when
- Avoid close contact with any persons who are or you start your hiring process.
appear unwell or show COVID-19 symptoms (e.g.
cough, fever, etc.) during the entire trip.
- Provide you with general information on coronavirus 2.10 Your contact information
(COVID-19) and standard infection protection and As well as all the other personal information you
control precautions based on WHO guidance. provide for us, we also need your personal (mobile)
- Familiarize with instructions or procedures of the telephone number. We may never need to call you, but
hotel, temporary accommodation or similar, and in case you have difficulties with transport or in an
national or local authorities, paying special attention to emergency situation, we can find you or your relatives
social distancing, hygiene and PPE requirements. using your emergency contact. We will also give our
- Learn how to maintain social distancing to the extent Ground transport operators your number in case the
possible from other passengers on the flight and any drivers can’t find you at the airports.
other mean of transportation, and sit with appropriate
seat spacing, as may be arranged by the airline or cabin 3. Travelling to the ship
crew on board the aircraft or driver(s).
- How to wear PPE as instructed for the duration of the 3.1 Your airline ticket
time spent in-flight (e.g. mask, gloves, etc.). MSC pays for your ticket (to and from the ship from
- Limit exposure to the extent possible to aircraft crew your home airport), and your Agent will arrange to get
during in-flight service and other passengers when you to the airport in your home country in plenty of
using the facilities. time to check-in and complete any formalities.
- Handle your own luggage during the entire trip, on
board the aircraft, to the extent possible. You must confirm with your Manning Agency your final
- Instructing you, whether traveling in large towns or home destination airport, as this cannot be changed
cities, to avoid, as far as possible, to use means of public once you embark onboard.
transport, although this may be appropriate for longer
journeys depending on the prevailing circumstances. 3.2 Packing your bags
There is limited storage space in your cabin, so take
You should present these certificates to the Crew only what is really necessary. The Company will issue
Purser on the day you embark. Make a copy of these your work uniforms, so take only private clothes and
documents for your own records. items you will need while you are on board.
2.8 Other documents you will need Make sure you check the weather in the area the ship
 A current and authorized certificate or statement is cruising. If you’re going to work in Northern Europe,
that you have successfully passed a drug test, to you might need warm cloths when you go outside. In
show you do not use illegal drugs or other such a case, a scarf, a pair of gloves, and a pair of good
prohibited substances. shoes should be on your list.
 References to show that you have skills for your
intended position. All references may be checked. If you regularly use prescription-medication, be sure to
carry the original doctor’s prescription in case the ship

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needs to inspect the medications, or you need to check where your passport and other travel documents
purchase more. will be checked. In the USA, this can take a long time,
so be patient.
MSC Cruises, assisted by the local recruiting agency,
supply you with necessary personal protective During the immigration checks, remember to avoid
equipment (PPE) sufficient to cover the period of travel close contact and non-essential interaction with other
to the ship, in accordance with national or local persons including other seafarers eventually travelling
guidance and/or requirements of the Company (e.g. with you. Maintain a WHO recommended social
masks, gloves, hand sanitizer, thermometer, etc.), distance of at least 1 metre from other persons to the
except for PPE which might be made available by third extent possible during the checks. Wear your PPE as
parties (i.e. national authorities and/or flight/transfer instructed during the pre-embarkation training. Carry
companies) for a specific time or use. and handle your own luggage.
Do not forget to keep all relevant documents required After you get your immigration clearance, you will have
for the travel to the ship in a bag or compartment that to collect your baggage and complete Customs
can be easily accessed and disinfected later. formalities before you’re ready to be transferred to the
ship (or to the hotel).
In order to reduce contamination risk, you will be
requested to constantly and individually carry and 4.2 Getting to the ship
handle your luggage, as much as possible, from home, Depending on flight arrangements, you may arrive at
till your cabin, avoiding that it can be handled by other your destination the day before the ship arrives. If this
persons. happens, MSC will have arranged an overnight stay in a
hotel not too far from the ship.
3.3 Money you’ll need
Carry some cash (or major credit cards) to cover any The MSC Agent will meet you at the airport and take
personal expenses during the trip to the ship, and to you to the hotel, check you in, and give you instructions
make sure you have funds until your first payday. We about meals and meeting the next morning to go to the
suggest you carry about €300 (or around $400). ship. Some crew members will go directly to the ship
and will not stay overnight in a hotel.
3.4 Luggage restrictions
When we book your travel, we will try our utmost to fly In this phase, remember to respect the travel
on what is known as a “Seaman’s Ticket”, usually measures, related to any travel location (i.e. airports,
allowing you 40kg of baggage on international flights hotels, train stations, resting areas, public/private
without additional charge. However, on local or means of transportation) as per instructions supplied
regional flights, your “free” baggage allowance may be during the pre-embarkation Covid-19 related training.
limited to 23 kilos. Avoid close contact and non-essential interaction with
other personnel, in the hotel, in the bus, on the
The Crew Office will refund extra costs for local or quayside, on the gangway or in the launch, including
regional flights up until 40kg, but only when presenting other seafarers.
a receipt. Excess luggage fees for are flight Maintain a WHO recommended social distance of at
(international or regional) above 40kg will not be least 1 metre from other persons to the extent possible
reimbursed. during your movements.
Wear PPE as instructed for disembarkation.
Weigh your baggage before you leave home. (Most Carry and handle your own luggage.
airlines will only let you take one piece of hand baggage Keep all relevant documents required for the travel in a
inside the plane, so it’s wise to use a soft collapsible bag bag or compartment that can be easily accessed and
for this purpose). Make sure you tag and mark every disinfected later.
piece of baggage you intend to take with you. Comply with any requirements of the port or other
relevant authority for screening or testing prior the
embarkation.
4. Arriving at your destination
4.1 Immigration & Customs at the arrival airport

If you travel in a group, stay together and follow the
directional signs. You will have to pass the immigration

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5. Arrival at the ship 5.2 The “Buddy” System

MSC Cruises has a “buddy” system to help crew
5.1 Signing on members settle into the ship environment. A buddy is
In accordance to the emerged MCS policies and an experienced crew member who helps newly joining
procedures, your embarkation is subject to a local crew members to familiarize themselves with their
Covid-19 test. work tasks, life on board, as well as with areas like the
An MSC Agent will support you for transfers and testing laundry, mess rooms, bar, administration, and also
phase: through sterilized mean(s) of transportation, standard procedures and the importance of being on
you are escorted to the Covid-19 testing centre. Test time.
may be based on different protocols (Body
temperature, blood test, swab test, etc) depending by 5.3 Cabin Assignment
the local authorities’ prescriptions, MSC policies and Once you have been through the signing on process
Covid-19 testing centre type. with the Crew Purser, you will be assigned a crew cabin.
After test outcome, the on board Crew Purser and the If you are sharing a cabin with others, it is important to
Medical dept. on board are informed about the respect your cabin mates and to be neat and well
negative Covid-19 status, getting so ready to accept you organized.
on board.
You must use the cabin assigned to you. If there is
The MSC Agent will help you through embarkation anything wrong with the cabin, or if something is
formalities at the port and guide you to the gangway missing, (or if you have a good reason to change to
where you will go on board. Generally, the Crew Purser, another cabin), you must tell the you must tell the
or the Human Resources Officer will meet you at the Accommodation Officer / Chief Crew Steward.
gangway.
Married Couples who are embarking together must
The ship’s Security Officers will inspect your baggage bring with them their marriage certificate to request
and check your documents. You will then be taken to a sharing a cabin together
waiting area where you will meet your Buddy.
Crew members who are in a relationship onboard will
The HRO, Crew Purser, or your assigned “Buddy” will not be able to request a cabin together, and they must
then tell you about the “Signing-On” process, your have the permission of their cabin mate for their
cabin assignment, as well as where to get your uniform, partner to visit the cabin.
name-badge, and MSC Crew identification card. This is
also when you sign your contract and “sign-on” to the 5.4 Your Cabin Key
ship’s Articles, which, in accordance with Maritime Law, On MSC Armonia, MSC Sinfonia, MSC Lirica and MSC
binds you to the ship and all Crew Regulations Opera, you will be given a metal cabin door-key. On all
established by MSC. other ships, you will be issued with a plastic electro-
magnetic key card.
The ship’s rules and regulations are enforced by the
ship’s Master, as well as and the government You will have to sign for this key or key card, and to
administration represented by the flag of the ship. return it to the Chief Crew Steward when you
disembark. On ships with a key card, your ID card is also
If you’ve arrived after a long journey, the ship will your cabin key.
provide something to eat and drink while you wait to
be assigned to your cabin. 5.5 Cabin Regulations
Cabin rules exist for your safety and comfort.
In case of Covid-19 positive test outcome, the Port o MSC does not accept responsibility for any money
Agency will take care of transferring you to any facility or personal items left in your cabin.
or hotel authorized and specified by the local o No food is permitted in cabins except for items that
government. In this place, unless otherwise disposed by are sealed with an expiry date, for instance
the local authority, the test will be repeated after XX noodles, cookies, chocolates etc., in which case
days. You will be either embarked as soon as Covid-19 they must be stored in sealed containers (or their
negative or repatriated. original packaging), be dry, and clearly labelled.
o Smoking is not permitted in any Staff or Crew
cabins, or in the corridors near any cabins, or near

29
gangways. On some ships, smoking is permitted in If you want to use the card for onboard purchases, you
a designated part of the Crew bar, Crew disco or in must” pre-charge” the card with cash at the Crew Office
areas specifically designated “Smoking” areas. and pay your accounts in cash on the day specified each
o Interfering with smoke detectors or emergency month.
speaker systems is forbidden.
o No extra installations to existing electrical lines are Every time you go ashore and return to the ship, the
allowed. card will be “swiped” by Security Officers at the
o You may not have irons, coffee-makers, tattoo entrance to the ship. You must also use the card for all
machines, or any heating appliance in your cabin. your purchases on board (in the Crew bar, Crew Disco,
o If you see insects of any kind in your cabin, report in the shops etc.)
this to the Chief Crew Steward.
o You may not have alcohol in your cabin. Bottled By signing this document, you authorize MSC Cruises to
water, juices (sealed), and soft drinks are settle your on-board purchases on your Crew Payroll
permitted. Card (in on-board currency) on which your salary is
o You must make your bed, clean your cabin (and credited.
cabin bathroom) every day, and change your linen If you choose not to use your Crew Payroll Card, to keep
on specified days. your on-board account active, you are required to
register a valid credit card or deposit funds in cash
(currencies accepted vary according to the operational
6. Settling in – Getting used to ship’s life area of the ship) or with a debit card.
All crew on-board accounts are automatically settled
6.1 Crew Cabin Inspections once a month as per published calendar and upon
Your cabin may be inspected by a team of officers disembarkation (settlement in on board currency).
whose job it is to make sure that your accommodation
is safe, clean, and organized. 6.3 Your Name-Badge
You will be given an MSC Cruises badge with your name
Even if this is only a visual inspection, you need to be in after you come on board. You must wear this name-
the cabin. The Chief Crew Steward will let you know badge at all times, on and off duty, and on all uniforms
when your cabin will be inspected. and private clothes while you are on board. Crew must
remove their name badge when ashore and not on
Sometimes, the Staff Captain may request a deep duty.
inspection, and this could require you to open your
drawers, cupboards, etc. During those inspections your 6.4 Safety briefing and Personal safety guide
presence is required.
The Safety Officer will give you a personal safety guide
These inspections are all made to comply with the and vessel familiarization booklet when you embark. A
Maritime Labour Convention and held under the mandatory briefing and a “must-pass” safety
responsibility of the Staff Captain. examination (in English) will be arranged as soon as
 Cabins of female crew members will be inspected possible after you embark to ensure that you have a
by a female senior crew. clear understanding about safety, and your role in the
 Technical problems with your cabin (lights that safety organization.
don’t work, air conditioning or TV problems,
plumbing that leaks, anything broken, etc.) must Make sure you carefully read these important booklets
be reported to the Chief Crew Steward using the and ask the Safety Officer should you have any
drop box located in near the Crew Purser’s office. questions.
6.2 The MSC Crew ID card Your Basic Safety Training and examinations at your
This card is issued to you by the Crew Purser. It has your Manning Agency will help you prepare for this. The
photograph, your name, date of birth, nationality, embarkation safety briefing will help you understand
passport number, and Crew ID number. The card is the emergency signals, procedures, and your specific
issued to you free, but if you lose it, you must report duties in case of an emergency.
the loss immediately to the Crew Purser.

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6.5 The Official Language on board 6.10 Some friendly advice

The official working and safety language on all MSC o Seasickness: You may be seasick for the first day or
cruise ships is English. It is also the language used by two of your embarkation. Most people get over it
Safety authorities in all countries. All safety, emergency very quickly. We can help by providing seasick
and informational signs and notices are only in English. tablets (free) from the Medical Centre.
It is the only official language on board. If you do not o Missing Home: You will probably be home-sick for
understand and speak English, we cannot consider you a while. If it is your first time at sea, you will miss
for a position with MSC. your family, your friends, your pet, your familiar
spaces...but the feeling passes soon.
Local authorities may visit the ship and ask you o Staying in Touch: Staying in touch with your friends
questions about safety equipment and safety is easy. You have the choice of the ship’s special
procedures. You must be able to answer their crew internet service (crew charges apply), mobile
questions (in English) about your safety responsibilities. phones (calls and SMS), and in most ports, you can
use phone cards. Always ask for a phone card that
6.6 Training on board gives the most time for the country you want to
Training is an important part of life for all crew call. Internet cafes exist in most ports
members; it makes everyone proficient in their safety o Warm clothes: If you come from a tropical country
functions, keeps everyone informed about changes to (like Madagascar, the Philippines, Indonesia, or
procedures, and make sure that we are always ready to India), bring some warm clothes. Winter
respond to situations that can arise on board (personal temperatures in Europe can fall below zero from
and guests’ safety, food safety, new equipment, etc.) December to February. If you do not have any
warm clothes, go shopping as soon as you can after
All training is recorded, and you will receive a certificate you arrive. A warm cap, a scarf and gloves are a
of achievement for any formal training programs. great idea.
Except for safety training, all training sessions are o Your cabin: Depending on your position onboard,
included in your working hours; meaning you are not you will have to share a cabin with another person.
requested to attend training sessions outside your daily On some older ship, you might even have to share
working hours. Safety training can take place during with a maximum of three other crew members.
working hours or when you are off duty. In either case, Cabins are not large, and there is limited space for
you must attend all mandatory safety training. luggage. Don’t disturb the other person/people in
your cabin. Keep your cabin clean and comfortable.
6.7 Probation period If a couple requests to share a cabin, the Chief
If you are joining MSC for the first time and this is your Crew Steward will try to meet their request.
first contract, you have a 90-day “trial” or
“probationary” period to settle in and perform well. 6.11 Payday.
You will find details about this important aspect in your You will be paid every month according to your
contract under the heading “Probationary Period”. Contract in the currency stated in your Contract. For
your convenience, your Statement of Earnings will be
6.8 Living on Board available using the Pelago APP. If you have any
The life on board is fast paced and social. Living questions about how to use the APP, please see the
together, working together, and socialising together Human Resources Officer.
means that cultural sensitivity and a positive attitude is
essential. Cultures, religions, and races from all over The Crew Purser will give you a monthly account of any
the world are working together in a confined payments due to you, allotments, or any charges you
environment so it is important to be considerate and have incurred (shops, internet, bar etc.) and the
understanding of all around you. amount that has been paid to you. If you have any
questions about your salary, you should contact the
6.9 Crew Laundry facilities Crew Purser. Your salary is paid through SHIP MONEY
There are laundry facilities onboard where crew CARD System. If you are on board for the first time, the
members can clean their personal clothes. Uniforms Crew Purser will give you your Ship Money Card and
can be laundered through the ship’s main laundry. instructions how to use it.
Your point of contact for all financial matters on board

is the Crew Purser, who can tell you about allotments,
social benefits payments, and the Ship Money Card.

29
Crew members will be issued an I-95 document from

6.12 MSC Crew APP the CBP Immigration Officers during their first week
MSC offers you the “me@MSC” APP, which allows you onboard a vessel that is sailing from the USA. This
to establish an active contact with the MSC World. By document is the crew members’ permit that allows
using the free APP you will be able to perform your self- them to go ashore in US ports. If a crew member loses
evaluation, check your final appraisal (IPM), review the I-95 then they are liable to pay CBP a fine of $350
your monthly payslip, and much more! Refer to the to replace it.
Human Resource Officer for more info.
6.16 Safekeeping
6.13 Service Charge Incentives and Commissions The Company does not provide personal safekeeping
Additional service charge incentives and commission facilities for crew members, so we advise you to keep
payments are made to crew members to recognise any money or valuables locked securely in your cabin.
competence and above-average service. These will Ensure you bring a small padlock with you. It is best to
generally not be paid in the following circumstances: not keep large amounts of cash or expensive items with
o Poor personal performance (as shown in your your cabin.
evaluations),
o Voluntary sign-off, 6.17 Tracking contact device
o Repeated and justified complaints from Guests, In case of pandemic you might be required to wear a
o Disciplinary disembarkation. tracking device capable of giving an alarm when the set
social distance with other people is not respected.
6.14 Dry-dock and Repair periods
Our ships are maintained and inspected to the highest 7. Crew Dining & the Crew Bar
standards. Periodically, this involves taking the ship out
of service to inspect the hull, rudder, and the propellers 7.1 Nutritious, quality crew meals
(usually in a special Dry Dock). At other times the The Crew Cooks have all been trained to meed the high
maintenance, repairs, or renovations are done in a standards of Food Safety and Quality on our ships, in
repair facility. These renovation periods may last for compliance with the MLC requirements.
just a few days to several months – and sometimes in
locations when outside temperatures may be very low. All menus have been prepared by the Catering
It may even snow. Department to provide the best possible and
nutritional food to meet your special needs. A Gluten
During these repair and inspection periods, there may Free menu is available for any crew who are gluten-
be days when there is no air conditioning. Elevators will intolerant (on ships certified to provide this type of
be stopped, the water may be turned on and off, diet).
emergency equipment is tested, eating arrangements
will be different, and just when you need a hot shower, To be eligible for special dietary meals, you must
the water is cold. However, the food will always be present a medical certificate to the Medical Center.
nutritious and plentiful, and there will always be
drinking water. All menus are provided in English and are rotated
frequently. Pure drinking water is free and is available
6.15 Crew working on ships in the USA 24 hours a day. There is a Crew Welfare committee that
There are some important points you should know to collects all food related concerns and suggestions.
prepare you for your season in the Caribbean. Because
of strict US immigration regulations, crew members of 7.2 Messrooms
every nationality are required to be seen personally by Dining rooms for crew members are called Messrooms.
U.S. immigration officials on the first visit of each The messroom is available for all crew members. Dining
season. times are displayed near the messroom and must be
followed.
This happens in the first U.S. port before our guests
disembark. Usually, the U.S. immigration officers will You must wash your hands before eating. Smoking is
take your photograph and ask for a fingerprint – just as not permitted in any messroom. All messrooms are
they do at all U.S. airports. Buffet (Self-serve) style.

29
In every messroom, good dress standards apply. Soiled

overalls are never permitted. You may wear your own
clean, neat casual clothes in the messrooms if you are 8. Your Uniform & how you look
off duty, but always with your name badge.
8.1 Uniforms
The crew messroom on all ships are open after You must wear the uniform associated with your
midnight for crew working during the night. department and your specific job. You will have to pay
a percentage of the cost for new uniforms. This
Drinking water, coffee, and tea-making facilities are percentage is calculated according to your salary.
provided for all meals. A microwave oven is also (People on higher salaries pay more. People on lower
available in all crew messrooms for late-night crew to salaries pay less). The cost is deducted from your salary.
heat snacks.
MSC provides all parts of the uniform including shoes.
Only crew members are permitted to enter any We do not permit the use of any personal items on
messrooms. Relatives and (non-crew) friends are also uniforms.
permitted.
Brazilian Crew members should refer to the T.A.C. and
7.3 Officers Messroom – Waiter Service the Brazilian forms that your Manning Agent will give
This is to be used by the Captain (at his discretion), you together with this Embarkation Guide.
senior officers from all departments, and personnel
assigned by contract to this messroom. (Not available 8.2 Going ashore in Uniform
on Seaview and Seaside). No crew member should wear their uniform ashore
when off-duty. Only crew members who are involved in
7.4 Petty Officers & Staff Mess - Self-service embarkation duties may wear their uniform ashore.
Depending on the class of ship, these messrooms are
8.3 Special Equipment for your job
used by middle management, Guest Service, Revenue
Special equipment for your job (food and ware wash
and Entertainment personnel. You can find the
thermometers, etc.) will be provided to you free.
complete list of people assigned to specific messrooms
in Standard Procedure 14.03.00. (Not available on 8.4 Personal Protective Equipment (PPE)
Seaview and Seaside). There may be times during your job where you are
required to lift or carry heavy equipment, work in cold
7.5 Guest-area Buffet conditions, or transit areas that could be under repair.
The busiest guest dining areas on our ships are the self- In these cases, you will be issued with personal
service buffets. While some crew members have special protective equipment to ensure your safety.
privileges to use the buffets, they must always give
priority to our guests. This equipment may include safety shoes, safety gloves,
back support belts, helmets, goggles, ear-protection,
The Captain and the most senior officers can dine in the etc. This equipment is issued free to by the Safety
buffets for all meals. Access for other crew members is Officer and remains the property of the ship.
explained in Standard Procedure 06.11.00 to 06.11.03.
8.5 Your appearance - Grooming
In all cases, ship’s personnel are not permitted to use Excellent grooming and personal hygiene are important
the Buffet areas during peak Guest times and never for all crew members; all are to look and smell fresh and
take priority over Guests. clean throughout their contract, deodorant is essential,
and showering is required before each shift. Facial hair
Where buffet access is permitted, ship personnel is is to be very tidy and clean, if you embark with a beard
encouraged to share tables WITH Guests. or moustache you may maintain it, however no crew
member shall grow their facial hair during their
7.6 The Crew Bar contract. All other crew members must be clean shaven
The Crew Bar is a place where crew members can buy a at the beginning of every shift. Hair and make-up shall
coffee or a drink to socialise and relax. At the Crew Bar be of natural appearance and in a professional style.
everything is paid using the Crew Card. Some ships also
have a Crew Disco where fun welfare events will be
held.

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8.6 Tattoos, piercings, ear-rings Proper Sanitation practices keep the living environment
Under specific circumstances, MSC allows crew on board safe. These practices focus on the importance
members to have visible tattoos or piercings on any of food safety, hand washing, hand sanitizing, and how
part of their body when they are wearing uniform. to prevent spreading bad germs that could make many
Reference is made to the grooming standards as people sick.
described in SP 34.01.01 “Crew Grooming”. In case of pandemic specific sanitation instructions may
be additionally provided.
9. Your Job on board.
All crew members must read and adhere to the
9.1 Position Descriptions procedures laid out in the MSC Sanitation Manual
Every crew member has a Job Description. Your prepared by the Fleet Sanitation Director. This
Manning Agent will show you a copy before you receive important manual is available in the Crew Library, the
your contract, and you will receive a copy from your Training & Development Manager, or the Public Health
department head when you embark. Compliance Officer.
9.2 Company Standard Procedures 9.5 Living & Working Conditions during infectious
There is a written Standard Procedure for every job on disease periods
board every ship. Your supervisor will give you the The outbreak of new pandemic events, such as the
Standard Procedures for your duties when you embark, Covid-19 spreading, can lead the Company to activate
and we will train you to help you get to the standard we the prevention measures and protocols, which could
need. affect your life on-board, as here described.
9.3 Working hours, resting hours, and overtime 9.5.1 Acceptance of living and working conditions
Your working hours and overtime are explained in your The acceptance of these varied living and working
contract. We have introduced a quick, accurate way for conditions during the embarkation period will be
you to record the actual hours you work and the hours shared by your recruiting agency and you must be
you rest. This is done using a microchip card you appropriately informed prior embarkation.
receive (free) when you embark. Your agent will support you in understanding and filling
the ‘Acceptance of living and working conditions during
You will generally work 10 to 11 hours every day, seven application of IPCS Standard’ form, explaining the
days each week – but if you incur any overtime, it will standards of each phase. You will be asked to sign this
be automatically recorded for payment in the form to acknowledge their understanding of the
electronic time-card system. Retain the signed copy of restrictions in force during the period on board.
your rest hours for your record during your time on One copy of the signed form will remain with you to be
board. The minimum hours that you can rest will not be shown upon embarkation.
less than 10 hours in any 24-hour period, and 77 hours
in any seven-day period. 9.5.2 Social distancing in crew area transit,
recreation spaces and eventual shore leave
You will be required to take part in emergency drills During this period, arrangements shall be made to
(such as lifeboat drills, firefighting exercises, and guarantee, as far as possible, to maintenance of the
emergency musters, as required by national laws, but global recommended 2 meters space to support social
these will be conducted in a way that minimizes distancing.
disturbance of rest periods. Why do we need to have social distancing? When
someone coughs, sneezes, or speaks they spray small
Time and attendance training will be conducted by the liquid droplets from their nose or mouth which may
HR Officer for those crew members who are new to the contain a virus. If you are too close, you can breathe in
Company. the droplets.
9.4 Sanitation – Keeping everyone healthy

We call it “Sanitation” and it’s probably one of your 9.6 Crew Wellbeing during infectious disease
most important responsibilities on board. It involves periods
personal hygiene, staying healthy, and keeping our
guests healthy. “Meet and Start” Welcome Sessions

29
1. Size of room is assessed to ensure it can 3. Hand sanitation stations are placed at
accommodate the volume of colleagues who entrance
can safely attend and maintain 2 meters 4. Infectious disease & hand sanitizer reminder
distance including travel routes (entry and signage on full display
exit)
2. Hand sanitation stations are placed at Buddy System
entrance The system is always allowed, by following all social
3. Infectious disease & hand sanitizer reminder distancing procedures before explained
signage on full display
4. All self-service of F&B is removed Crew Sale
1. Crowd Control measures and reduced number
Crew Day * of crew allowed in each location at any given
Crew football tournament, crew buffet and crew Gala time is set.
Night is put on hold during Phase 1 and spreading of the 2. Company assures that essential grooming
infectious event (Phase 1). items (i.e. body care, sanitary care,) are
available to buy.
During Phase 2 above activities may be allowed upon 3. Enforce queues or ‘pre-orders’ taken in
decision of the Master with the Corporate shoreside advance of sale and individual delivery of
authorization considering: orders to you and to your colleagues on board.
In order to allow the Crew, the access to open air spaces Crew Excursions
while on board, during the evening some guest areas of During Phase 1 all the Crew Excursions will not be
the ships will be assigned for the exclusive use of the organized.
Crew. During Phase 2 you may participate in the programs of
In order to allow the crew to have sufficient leisure excursions and other activities provided for Guests
opportunities during Phases 1 and 2 of the IPCS based on availability and upon decision of the Master
implementation, some activities and areas will be made with the Corporate shoreside authorization.
available to them free of charge. They will be allowed to do so with the permission of
Access to the activities will be published by the HRO their department head.
according to schedules defined by the Hotel Director
and Cruise Director. Crew Karaoke Night
1. Always follow social distancing procedures
Crew Wellbeing Meetings (As Meet and Start) 2. Microphones to be rotated and sanitized
1. Size of room is assessed to ensure it can before use of the next performer
accommodate the volume of people who can 3. No direct handoff of props but laid down
safely attend and maintain a 2 meters distance allowing for distancing before next person
including travel routes (entry and exit) picks up
2. Hand sanitation stations are placed at
entrance Ping Pong Tournament
3. Infectious disease & hand sanitizer reminder 1. Always follow social distancing procedures
signage on full display 2. Each player has his own bat fully sanitized.
4. All self-service of F&B is removed Balls to be continuously sanitized
3. Gloves to be worn and sanitizer available
Crew Birthday Celebration 4. No direct handoff of bats or balls but laid down
During IPCS application, the Half Day off and 500MB allowing for sanitizing and distancing before
WIFI will be the only items issued. next person picks up.
Theatre Show for Crew and Crew Cinema Show Board Game Tournament
1. Crowd Control measures to allow for single Board game tournaments may be not hosted, unless
entry to venue are implemented. social distancing and sanitization procedures can be
1. Attendance must provide for social distancing accommodated
of 1 meter between each guest (every 2nd seat
between each person) Crew Talent Show
2. 2 shows sessions may be arranged in order to 1. Refer to Theatre Show Procedures
accommodate all crew (if possible)

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2. Microphones to be rotated and sanitized 9.8 Crew Privileges during infectious disease
before use of the next crewmember periods
3. No direct handoff of props but laid down
allowing for distancing before next person 1. Guest Areas privileges
picks up In case of application of IPCS standard the access to
Guest Areas is forbidden and only allowed for work
Organized Crew Evenings related matters.
1. Enrichment activity will follow all social In particular the access to:
distancing procedures as above The Buffet Self Service will be forbidden to all the crew
2. Crew disco/party may be rescheduled in order except the Ship’s Command
to adhere to Guest Gym entrance will be forbidden to all the crew
a) all social distancing procedures except the Ship’s Company
b) SOP for F&B service
3. Enrichment activities may be organized in 2. Crew cabin allocations
open air spaces of the guest areas assigned to In case of application of the IPCS standard the crew
evening crew use. cabin allocation grid adhere to what established by the
plan for each individual vessels and class of vessels
Prayer Area Onboard During this period, you will be accommodated in a
The assigned area will be indicated by the Ship’s single occupancy cabin.
Command together with the timetable. Social The cabins will be assigned by the Cabin Crew Steward,
distancing & hand sanitization procedures enforced Staff Captain and HR Officer following the Ship’s
Accommodation plan supplied by the Company. If there
Crew Uniform Provisions are not sufficient double berth cabins for single
No change when in IPCS occupancy, you may be accommodated in an internal
Guest cabin following the same indication received
Crew Cabin Cleaning Supplies from the Company.
Crew Cabin Sanitization will follow Company standard The housekeeping of guest cabins remains the crew
and regulation when IPCS protocol are applied. members responsibility as per position privileges.
Cleaning material distribution as per standard However Housekeeping personnel might enter the
procedure cabins to carry out additional cleaning necessary to
assure that the cabin asset is well maintained; as well
9.7 Crew Laundry during infectious disease as for routinely tasks as fumigation or other tasks
periods requested by the IPCS standard.
Main Laundry Crew Service 3. Mess room allocations

During Phase 1 and Phase 2 of the IPCS a laundry service During IPCS standard the mess room allocation adhere
for crew clothes will be available (price will be set at the to what established by the plan for each individual
70 % of the Guest price list) in the main laundry. vessel.
A Laundryman will oversee receiving the crew's clothes, During Phase 1 and Phase 2 the access to the Guests
washing, ironing and returning it. Self Service is not allowed to the entire Crew, exception
A table with the times of the service drop off and pick made for the Ship’s Command only.
up will be made available. Food will be served by Crew Buffet Attendants at the
The service will be carried out under the supervision of Buffet Lines arranged in the various staff dining areas.
the Housekeeping Manager In addition to the standard food service, the following
offers can be granted according to vessels structural
Crew Self-Service Laundry capabilities and manning levels:
Self-service laundry will be maintained operational a. Wrap and go food will be available for
during IPCS, however no more than 3 crew members consumption eventually also into the
will be allowed into the laundrette at the same time proper cabin.
and social distancing & hand sanitization procedures b. Room Service might be available
must be applied. upon call at discounted prices for
crew orders

29
9.9 Crew Cabin cleaning and Inspections during

infectious disease periods crewcomplaints@msccm.co.uk
During application of IPCS protocol additional Cleaning 10.2 Crew Medical Treatment
procedures will be enforce including: As well as your safety, your health and wellbeing are
- Cleaning all hard contact surfaces more very important. The ship’s Doctor is always available to
frequently you at no cost if you need medical attention.
- Door handles
- Bulkheads The Company will pay for any necessary shoreside
- Telephones, all electronics, medical attention, treatment or surgery caused by an
- Bathroom regular deep cleans. illness or injury caused at or by an accident or work-
related incident (including essential dental and/or
It will be the Company’s responsibility to ensure all the optical treatment). The Company will not pay for any
necessary chemicals are available at allocated times to costs associated with personal “cosmetic” dental,
enable you to sanitize regularly. optical, or other surgical procedures.
In case of application of IPCS standard the personnel If you are sick or injured, tell your supervisor and visit
assigned to the inspecting team will use proper PPE the Medical Centre immediately. In the case of an
equipment foreseen to prevent the spread of infection emergency, tell your supervisor without delay and the
disease. The occupant of the cabin is to be advised and Medical Centre will be advised.
must be present in order to facilitate the inspection
activity. Food-handlers must obtain a "return to work"
permission note from the medical centre.
The ship’s Medical Centre provides a wide range of

10. Company Policies involving Crew
medical services and treatments, but if needed, the
10.1 Complaints Doctors on board are in contact with land-based
All crew members are entitled to complain about hospitals 24 hours a day. In emergency cases, when the
anything that affects their “Seafarers Rights” such as ship is at sea and immediate hospitalizing is required,
unfair working hours, abuse of power by superiors, aerial evacuations can be arranged (conditions
physical conflict, unacceptable food, psychological permitting) by the ship’s Doctor and the Captain.
torment, bullying, mobbing, sexual harassment, racism,
etc. These “Rights” represent the obligations of MSC All crew members have access to the ship’s Medical
and our onboard ship’s Command and Management Centre every day, at sea and in port at times advertised
Team to provide safe and accepting working and living on the Crew Noticeboards and on the door to the
conditions for you, in compliance with international Medical Centre.
rules and the MLC, 2006 requirements.
10.3 Urgent Medical assistance
If you need urgent medical attention after hours when
The Complaints Standard Procedure (SP 35.01.01) will
the Medical Centre is closed, contact the Medical
be provided to you prior to embarkation by your
Emergency Number and immediate medical attention
Manning Agency and lays out the complaint options
will be arranged for you.
available to you.
If you are “unfit for duty” for one week or more, or if
The Complaints Procedure is also displayed on the Crew you must disembark because of an illness or injury, the
Noticeboards and in the main Crew public areas on company will repatriate you at the earliest opportunity.
board.
10.4 Medical Insurance
The onboard Human Resource Officer is always From the moment you leave home to travel to the ship,
available for advice about how to file a complaint. until you return to your home from the ship, the
Company provides medical insurance to guarantee
If a complaint is not resolved onboard to your protection of your health. This medical insurance is
satisfaction, or in due time, a complaint may be provided at no cost to you. The Company also provides
addressed directly to the Company’s by sending an long term disability and death benefits as detailed in
email with your complaint to the mail address: the Collective Bargaining Agreement.

29
Disciplinary action is coordinated by the Staff Captain

11. Your Career Path and the department heads concerned. The HR Officer
Everyone on board has a “Career Path” – a plan for your ensures that disciplinary action is fair and appropriate.
future. We strongly advise you to read this important aspect
of ship board life in Code of Conduct (SP 11.07.00-
Your Career Path shows the training you need to 01), available from your Head of Department.
complete to achieve a higher position, also the
language skills you need and what your eventual 13.2 Illegal Drugs & Alcohol
position can be. Additional information can be MSC has strict policies regarding the use of illegal drugs
obtained from the HR Officer on board. and alcohol. Details of these policies can be found as
Company Standard Procedures and are available from
12. Our Crew Welfare Program your Head of Department
Working on a cruise ship is no holiday. The work is
focused, sometimes heavy, sometimes repetitive, but
13.3 Smoking
never boring. Smoking, use of e-cigarettes, and vaping onboard is
strictly prohibited, both inside and outside on the ship’s
MSC appreciates the great work performed by the crew open decks, except for designated smoking areas for
members, and the Company knows how important it is crew members. Smoking in Food service crew members
to enjoy your free time and have fun. This is why we (food handlers, provisions, and bar personnel, etc.) are
publish a Crew Welfare Activities program every not permitted to carry cigarettes or tobacco products
month. at any time while on duty.
The schedule includes great social activities for crew Smoking in cabins is absolutely prohibited. If it is
members only, such as the monthly Crew Gala night (in evident that a crew member is smoking in his/her cabin,
the Guest area), organised Crew evenings, sports a cleaning fee may be charged.
tournaments, and a variety of other fun events.
13.4 Mobile Phones
Crew members are not permitted to carry or use
You have a special live show only for Crew in the Guest
private mobile telephones at any time while on duty.
Theatre every month, and a surprise for every crew
member on their birthdays. We also award the 13.5 Chewing Gum
“Employee of the Month”. Crew members are not permitted to chew gum on duty
at any time in guest areas.
When you are off duty, we have arranged shore
excursions and expeditions for crew members. 13.6 Swimming Pools
Crew members may not use the guest swimming pools,
The Crew Welfare Committee organises the Crew spa pools, or sauna. The Crew Pool is available for all
Welfare Activities, and we encourage all crew members crew members at times advised by the Staff Captain,
to be actively involved in the Crew Welfare Committee always depending on weather and sea conditions.
and help make life aboard exciting and special.
13.7 Use of Guest facilities (bars tables etc.)
As well as all these great crew member benefits, we No crew members of any position (concessionaires,
have an improved wireless internet service in all crew entertainers, musicians, officers) may use guest tables
areas on all ships for anyone using computers and and chairs around TV viewing areas (where these exist)
smartphones in their own cabin, and we have added a or use chairs at bar-fronts even if Guests are not in the
Training & Development channel for Crew in-cabin TV area. (This gives the impression that crew members
on some ship classes. have “taken over” areas that are reserved for the
exclusive use of guests).
13. Rules, Regulations & Advice
13.8 Crew Regulations
13.1 Discipline Policy This list of rules and regulations applies to every person
MSC does not impose financial penalties, but warnings working on board every MSC Cruise ship. Your copy is
(verbal and written) are applied after all other actions included with this booklet. Read these rules carefully.
are considered.

29
There are consequences if you do not comply with 13.12 Inappropriate Guest Interaction
these regulations. The first step is a verbal warning, but Being over-friendly can be misinterpreted as sexual
if you continue to ignore the Crew Regulations and harassment or making sexual advances. International
verbal warnings, a violation could eventually lead to law is very strict, and the punishment is severe. Having
your disembarkation. sexual relations with minors, sexual assault, and rape
are all criminal acts, and punishable by law. Any crew
13.9 Zero Tolerance member violating this regulation will be dismissed and
The Company will not tolerate any of the following usually handed over to local authorities.
proven violations:
You should never ask for, or give private telephone
• Assault (fighting) numbers, to any guest. Never ask for, or give, personal
• Discrimination user names in relation to any social media web sites.
• Sexual Harassment or Assault
• Inappropriate Guest Interaction 13.13 Sexually Transmitted Diseases
• Illegal drug use MSC is a responsible employer, and as such, we need all
• Substantial crime crew members to maintain a healthy attitude towards
personal health, hygiene, and the dangers of sexually
Any behaviour involving these major violations will transmitted disease. Important printed information
result in automatic termination - also without warning about these subjects, including sexually transmitted
– for offenders, including first offenders. diseases, HIV-AIDS, etc. is available in the Medical
Centre.
13.10 Sexual Harassment 13.14 Illegal Drug Use
Your relationship with guests and other crew members
No crew member is permitted to use, possess, sell (or
must always be professional, courteous, and
participate in any way in the sale) of illegal drugs
appropriate. Sexual contact or any form of intimacy
(including controlled substances and prescription
with guests is never acceptable.
drugs). These include, but are not limited to marijuana,
cocaine, opiates, phencyclidine (PCP), amphetamines,
Sexual contact includes casual (even well-intended)
barbiturates, and their derivatives.
embracing, touching any part of someone’s body,
unwelcome sexual advances, requests for sexual Any crew member of any rank will be dismissed for
favours, and other verbal or physical conduct of a violating this Company policy.
sexual nature, or any action that could be interpreted
by someone as an attempt to sexually violate or entice 13.15 Alcohol Intoxication
him or her. No crew member may consume alcohol resulting in a
Blood Alcohol Content (BAC) level above 0.50‰.
Any violations of this policy must be reported Violating this policy could lead to dismissal.
immediately to your supervisor or your head of
department. No crew member on watch duty (as described in the
• Never try to approach minors. Safe Manning rules) may consume alcohol or any other
• Do not accept invitations to guests’ cabins. intoxicating substance within four (4) hours of the start
• Do not put your hands or arms on or around guests. of duty. Crew members on watch duty must have a BAC
level of 0.00‰ while on watch.
13.11 Minors
Many of our guests are children. MSC classifies a child Any crew member found to have BAC levels above
if they are under the age of 18. Unless your role on these limits is in violation of the Company policy, and if
board specifically details supervising children, never be tested with positive results, will be removed from duty,
alone with child. Avoid, whenever possible, entering and may be dismissed.
areas where you are alone with a child, for instance in
Be sensible and careful. You can enjoy alcoholic
an elevator. If your role involves entering a guest cabin
beverages including beer, wines, and limited spirits in
for any reason, you should immediately leave if children
the Crew Bar or Crew Disco (if available) or at crew
are present and alone.
parties (where arranged officially), but in the interests
of safety, you may be tested for Blood Alcohol Content.
Tests may take place as follows:

29
o If there is reasonable suspicion of intoxication of call. Whilst ashore do not speak to unauthorised
o Randomly on board persons in relation to any aspects of the ship. You must
o After an accident or near-miss on board be aware of security threats and remain vigilant at all
times. Report anything suspicious either to your
Crew members are not permitted to bring alcoholic supervisor or directly to the security team.
beverages on board, and you cannot buy bottles of
alcoholic drinks from any shop on board. 13.19 Repatriation
MSC pays for your ticket and travel expenses for you to
If you buy alcoholic beverages ashore and bring these get to your nearest home airport at the end of your
on board, they will be taken from you at the gangway, contract. We do not pay if you decide to break your
held securely by the Security Team. These beverages contract, or if you go home because of disciplinary
will be returned to you on your final disembarkation. reasons.
Ensure that you receive a written receipt for any
alcohol taken by the Security Team. This receipt must MSC also pays your ticket and travel expenses in the
be produced when you collect your alcohol before you following situations:
disembark. • Compassionate leave: If you have to go home
urgently because of the death of a spouse, child,
Our Security personnel may inspect all containers parent, or a sibling.
(water bottles, soda bottles, mouthwash, etc.) at any • Medical repatriation: If you are injured or sick due
time, and anyone hiding or trying to hide alcohol will to an accident on board or an illness contracted on
face disciplinary action. board, requiring you being away from work for
more than one full week.
13.16 Random Drug and Alcohol Testing In all cases, the company will make every effort to bring
To be sure that every crew member is observing the you back on board as soon as possible.
illegal drug and alcohol intoxication policies, MSC will
carry out a monthly random test for illegal drugs and Only after that Ship command and on board Medical
alcohol. dept. ensure, as far as reasonably practicable, that you
are healthy and free of infection at the time of
13.17 Crime disembarkation, the sign-off is processed.
Crime implies that someone has committed an act that Prior to the debarkation, the Ship command has to
is contrary to national law or Company policy. This specify that you have been properly informed and
includes smuggling, theft, deliberate damage, sexual refreshed about the Covid-19 pre-travel training, as
abuse or harassment, bullying, discrimination, threat or happened with the support of the recruiting agency,
intimidation, damage to the environment, endangering before your initial departure from home.
the safety of the ship, or many other reasons.
Additional information on repatriation is available in
If you are victim of crime you should either report the the “Change of Contract Length” policy.
matter direct to the Chief of Security, or if you prefer to
your direct supervisor. 13.20 Dismissal
If you are disembarked because it was proven that you
In all cases, any crew member responsible or implicated committed a major violation of the Crew Regulations,
in an act of crime will be investigated, suspended from you will be sent home at your own cost.
duty, and in most cases, disembarked.
13.21 Environmental Hot Line
To understand what you can and cannot do, you should Protecting the environment is everyone's
read the Crew Regulations. responsibility. All crew members have the right, and
the duty, to report about anything that could affect the
13.18 Security Awareness environment:
The Staff Captain is in overall charge of all Security on • any illegal dumping of garbage into the sea
board MSC Vessels. The Chief Security has delegated • any illegal discharge of waste waters
responsibilities. However, it is the responsibility of ALL
• any violation of the Company's
crew members to have personal responsibility in
Environmental Policy
relation to security matters. If you “SEE SOMETHING,
SAY SOMETHING”. You must report any suspicious
activity whether it be on board or whilst ashore at ports

29
Crew members can call the Environmental Officer on We follow your career on board from the moment of
phone number 6019, or to send reports by email your embarkation, arranging promotions, and your
directly to the ashore Environmental Department email professional path according to your performance and
address: expertise.
environmentaldept@msccm.co.uk
The HR department ensures that all international Rules
When emailing some details about the event should and Regulations relating to seafarers are implemented
be included, such as: without fail, and that conditions on board are the best
• exact ship’s date and time possible for our crew members.
• description
• name and surname of the person responsible The HR Department monitors reports from the ships,
• pictures (if available) and we make random visits to ensure that our crew
members are being well cared for.
For urgent cases, the following telephone numbers are
available 24hrs. The anonymity will be granted. If any crew members are sick or injured, the HR
department organizes shoreside medical assistance –
Internal External
and if necessary, arranges quick repatriation home.
(53)7427 +44 (0) 2034 099 101
(53)7428 +44 (0) 2034 099 102 The HR department evaluates your performance,
organises promotions, provides guarantee letters for
(53)7429 +44 (0) 2034 099 103 your next embarkation, provides (and pays for) air
(53)7430 +44 (0) 2034 099 104 travel, and guarantees your salary.
We assure that each report will be followed up and 15. Before you disembark…
investigated promptly. At least two months before you are due to disembark,
we need to know when you will be available to come
13.22 Code of Business Conduct back after your holidays. To do this the HR Officer will
As an international cruise line company, MSC Cruises contact you to request your availability dates.
earns its reputation and trust everyday by providing
unparalleled services to its guests and by conducting Before your disembarkation the HRO will give you your
business fairly and ethically. Our reputation for trust appointment letter in which your next assignment
and integrity relies also upon every action by every details are specified.
Employee every day.
16. The Code of Conduct
The Code of Business Conduct is a guideline to help
Employees to run business ethically. The Code sets For the entire code of conduct details, including the
forth the common standard of approved behaviour, different COVID-19 changes, we invite you to refer to
regardless of the location of the Employee. These the SOP 11.07.01.
standards supplement and may go well beyond
compliance with laws and regulations in many
countries where MSC Cruises operates.
14. The Human Resources Department

A dedicated Human Resources (HR) Department
ashore, assists all crew members from the moment of
their first employment until the time they return to
their homes.
We appoint your Manning Agents around the world and

monitor the way they take care of you, and we assist
them to make sure you get all the pre-embarkation
training you need before you leave.

29
17. Who’s Who on board The Doctor has specified opening hours for Guests and
The hierarchy on board all our ships is more or less the Crew, but the Doctor or Nurse are on call 24 hours a day
same. A cruise ship is like a city at sea. When we leave for emergencies.
a port, we become self-supporting. Everyone is inter-
dependent and works together as a team. 17.9 The Human Resource Officer is your ‘go-to’ person
for any problem or difficulty you cannot resolve
The Ship’s Command consists of these four positions: yourself. He or she is focussed on Crew Welfare, Career
Development and is available to every Crew member to
17.1 The Captain is in overall command of the vessel. discuss and resolve any difficulties you may face in an
He represents the interests of the owner, and maintains impartial way.
the highest level of safety, environmental compliance,
comfort, and service. 17.10 Security Officers are here to help protect the ship
from the outside threats, and to keep the vessel secure.
17.2 The Hotel Director is the head of the biggest These officers are stationed at the gangway in all ports
department on the ship, which accounts for about 80% and patrol the vessel at random intervals.
of all crew. He/she is responsible for the operation of
all aspects of all accommodation, food and beverage Security Officers have the authority to make random
operations, entertainment, administration, searches of baggage of any or all Crew joining or leaving
Information Technology, reception, and finance. the vessel. They will prevent unauthorized personnel
from entering the ship, and they must see your Crew
17.3 The Chief Engineer is responsible for the safe and pass every time you cross the gangway.
efficient operation of all technical equipment.
They may need to make investigations, all in the
17.4 The Staff Captain is Second-in-Command of the interests of the security of the ship, the Crew, our
ship. He is responsible for the safe navigation, Guests, and our company. All crew members must
shipboard safety and crew discipline. cooperate with our Security Officers.
The following are senior officers in the organization: 17.11 The Food & Beverage Manager is responsible for
the food and beverage operation for all Guests and
17.5 The Staff Engineer is the deputy of the Chief Crew. He manages the entire food ‘chain’ – from the
Engineer. The Staff Engineer is directly responsible to provisioning (the term used to load food and drink
the Chief Engineer for all matters technical, mechanical supplies onto the ship) to the delivery of the meals to
and engineering. Guests and Crew.
17.6 The Safety Officer is in charge of the operational The F&B Manager understands that our Crew is from
safety of the ship and the safety training of the crew different parts of the world and has different taste
and all personnel. requirements.
17.7 The Environmental Officer makes sure we 17.12 The Housekeeper is responsible for all Guest
compliant with environmental rules and regulations. accommodation and for the overall cleanliness of the
public areas and public bathrooms. The Housekeeper
17.8 The Chief Doctor supervises the medical facility. has several assistants, depending on the size of the
Depending on the size of the ship and the number of ship, and a large team of Cabin Stewards, Housekeeping
Guests and Crew, there may be a second medical officer Runners, Pool Attendants and Utility Crew.
and more than one nurse.
17.13 The Bar Manager is responsible for the efficient
On MSC Cruise ships, the Medical Centre is equipped to management of the Beverage service.
handle most emergencies, and carries most widely
used medicines. You must learn and remember the 17.14 The Cruise Director is the focus of attention and
telephone number of the Medical Centre and the the most visible crew member on board. Working with
cabins of the Doctor and nurse. a team of entertainers and social cruise staff, the Cruise
Director plans the ‘fun and enrichment’ schedule for
the cruise.

29
to provide a first-class service to our Guests in all food

The Cruise Director presents most of the big shows, and outlets on board.
is the ‘voice’ of the ship, making important
announcements in all languages. 17.17 The Guest Relations Manager (GRM) is the Head
of the Guest Services Department (Reception and
17.15 The Executive Chef is the head of the culinary Cashless Operators) on board, and responsible for
team in the galleys (the nautical term for kitchen). The handling, investigating and finalizing all Guest
Executive Chef plans and manages the daily cooking comments and complaints.
operating, then directly supervises each section to
make sure the quality and quantity of all components Other positions that you will be in contact with are:
(sauces, salads, appetizers, main courses etc.) comply
with Company standards, and the expectations of our 17.18 The Crew Purser provides all notices for crew,
Guests and our Crew. advises you of paydays, and where applicable, sends
specified part of your salary to your nominated bank at
The Executive Chef is responsible for safe food home takes care of the embarkation and
handling, making sure the important food section is disembarkation, documentation and pays all Crew
always hygienic; regardless of the area the ship is salaries.
cruising.
17.19 The Chief Crew Steward is responsible for the
17.16 The Maitre d’Hotel. With a team of up to 200 cleanliness of all Crew accommodation areas.
Head Waiters, Sommeliers, Assistant Waiters, Buffet
Managers & Attendants, and Room Service Attendants,
the Maitre d’Hotel is responsible to the Hotel Director

29
Your Notes

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11.02.00 – Welcome Aboard!

Crew Guidebook 2020 – 21

Note to all Manning Agents:

THIS IS THE OFFICIAL RECEIPT FOR YOUR WELCOME ABOARD GUIDE

Sign & return this front page to your Manning Agency

You must take this guidebook with you on board.

NAME DOB ___________

SIGNED & AGREED BY CANDIDATE SIGNED BY MANNING AGENCY

Welcome Aboard! Crew Guidebook 2020

First published – December 4, 2000

Revision 1 June 2001 Revision 21 November 16, 2012

Welcome Aboard! Crew Guidebook 2020

1. BEFORE YOU LEAVE HOME 9

1.1 GETTING THE JOB – YOU AND YOUR AGENT .......................................................................................................... 9

2. DOCUMENTS YOU’LL NEED 10

2.0 YOUR GUARANTEE LETTER ............................................................................................................................... 10

3. TRAVELLING TO THE SHIP 12

3.1 YOUR AIRLINE TICKET ...................................................................................................................................... 12

4. ARRIVING AT YOUR DESTINATION 13

4.1 IMMIGRATION & CUSTOMS AT THE ARRIVAL AIRPORT ........................................................................................... 13

5. ARRIVAL AT THE SHIP 14

5.1 SIGNING ON .................................................................................................................................................. 14

5.5 CABIN REGULATIONS ...................................................................................................................................... 14

6. SETTLING IN – GETTING USED TO SHIP’S LIFE 15

6.1 CREW CABIN INSPECTIONS ............................................................................................................................... 15

7. CREW DINING & THE CREW BAR 17

7.1 NUTRITIOUS, QUALITY CREW MEALS .................................................................................................................. 17

8. YOUR UNIFORM & HOW YOU LOOK 18

8.1 UNIFORMS .................................................................................................................................................... 18

9. YOUR JOB ON BOARD. 19

9.1 POSITION DESCRIPTIONS.................................................................................................................................. 19

9.6 CREW WELLBEING DURING INFECTIOUS DISEASE PERIODS ...................................................................................... 19

10. COMPANY POLICIES INVOLVING CREW 22

10.1 COMPLAINTS ............................................................................................................................................... 22

11. YOUR CAREER PATH 23

12. OUR CREW WELFARE PROGRAM 23

13. RULES, REGULATIONS & ADVICE 23

13.1 DISCIPLINE POLICY ........................................................................................................................................ 23

14. THE HUMAN RESOURCES DEPARTMENT 26

15. BEFORE YOU DISEMBARK… 26

16. THE CODE OF CONDUCT ERRORE. IL SEGNALIBRO NON È DEFINITO.

Welcome Aboard! Crew Guidebook 2020

17. WHO’S WHO ON BOARD 27

Welcome Aboard! Crew Guidebook 2020

Welcome on board message by MSC Cruises’ Executive Chairman and CEO

Dear crew member,

Wishing you fair winds and following seas,

Pierfrancesco Vago Gianni Onorato

Welcome Aboard! Crew Guidebook 2020

MSC – The Masters of the Sea – Your Company!

Welcome Aboard! Crew Guidebook 2020

THE MSC MAGIC

You are the important human factor in our

1.2 What you will have to pay for

Welcome Aboard! Crew Guidebook 2020

Welcome Aboard! Crew Guidebook 2018

2.4 Visas To be acceptable, the certificate must state that you

Welcome Aboard! Crew Guidebook 2018

Welcome Aboard! Crew Guidebook 2018

4.1 Immigration & Customs at the arrival airport

Welcome Aboard! Crew Guidebook 2018

5. Arrival at the ship 5.2 The “Buddy” System

Welcome Aboard! Crew Guidebook 2018