ALJAN MARTINEZ TIONGKIAO

Address: Buli Muntinlupa City

Contact No: 09650992172
E-mail: tiongkiao17@gmail.com

OBJECTIVES

To continue to acquire valuable knowledge and gained more skills to help me excel in my career.
In return, I offer my skills, experience, service, and determination to contribute and be an asset to
your company.

SKILLS

• Computer Literate
• Ability to work under pressure.
• Ability to work on a team.
• Communication skills
• Ability to provide good customer service.
• Have the patience to deal with various types of customers.

EXPERIENCE

PERSONIV, Manila -----

(On-The-Job Training) IT SUPPORT - Assisting employees who have
computer issues.

CONCENTRIX. ALA 4 Building -----

(3 years & 2 months) Technical Support Advisor II - Assisting various
customer concerns. Such as orders, products, inquiries, etc.
Escalation Team - Became part of the Escalation
Team, wherein were assisting customers on a supervisor
level.
Quality Analyst Intern – Listening and grading
agent calls and making sure they follow the correct call
flow and exhibit good behavior.
Audit Team – Became part of the auditing team as
well, wherein I collate data for a specific process on the
program, and then the team review and discuss it with the
management at the end of every month.
EDUCATIONAL BACKGROUND

Tertiary STI (System Technology Institute) College Alabang

Bachelor of Science in Information Technology
(A.Y. 2015-2019)
RZB Building Interior Montillano Alabang,
Muntinlupa City

CHARACTER REFERENCE

Camille Althea Mallari Janine S. Lavada Ronald ‘Onadz’ Gallardo

Customer Service Associate IT Instructor Global Customer Outreach
09158806557 09176507254 Utility – Site Lead
09178534687