BACHELOR OF BUSINESS ADMINISTRATION

(BBA)

Three Year Full-Time Programme

Faculty Name : Prof. Nidhi Sharma

Subject Name: ORGANIZATION BEHAVIOUR

Subject Code : BBA 102

Semester: I Batch: 2022-2025

INSTITUTE OF MANAGEMENT STUDIES, GHAZIABAD

(University Courses Campus)
(An ISO 9001:2000 Certified Institution)
 COURSE DETAILS

Subject Name: ORGANISATION BEHAVIOUR

Starting Date:

Course Objective:
The major objective of this course is to provide students with a better understanding of be-
havioural processes and thereby enable them to function more effectively in their present or fu-
ture roles as managers of human resources. This course focuses on how students become effec-
tive leaders by addressing the human side of enterprise. Organizational Behaviour can be used
to help students create positive and effective organizational cultures and convert the lessons of
organizational change into real organizational learning.
Course Outcomes Organization Behaviour-BBA-102
CO1:- Retain and understand concept of organisational behaviour and its applications. (L1)
CO2:- Understand the theoretical concept of Behaviour, Personality, Perception and motivation
CO3:- Retain and understand various theories and model of governing leadership, communication and
its practical utility (L1 L2)
CO4:- Retain and understand about theoretical and Practical knowledge of group behaviour and team
Management (L1)
CO5:- Explain about the organisational culture and organizational Change management. (L1 L2)

Methodology:
The basic emphasis of teaching for the subject would be more towards giving knowledge of
theoretical concepts along with activity based teaching , practical application and relevance.
Teaching methodology would cover the following approaches-
▪ Online teaching of various theoretical concepts and discussion with activity based learn-
ing.
▪ Teaching some concepts through Power Point Presentations, Flip videos, You tube
videos, Repositories
▪ Taking Quiz exercises, Role play methods and games, based on important topics from
syllabus.
▪ Case Study Method to give practical learning to students and understanding of business
situations.

Internal Assessment:(Total - 25 Marks)

Internal Assessment would be done on the basis of the following parameters –
▪ Class Attendance and Performance – 5 Marks
▪ Assignment – 10 Marks
▪ Internal Examinations/PUT – 10 Marks
 LECTURE PLAN

Total Lecture : 40

NO. OF REFERENCES LECTURE

S. NO. TOPIC DETAILED CONTENTS LEC- (BOOK/NOTES/ MODE
TURE INTERNET)

T: Page – 27-29, offline

Introduction and Concept of OB/
34-35
Behaviour Story
https://courses.lu-
Unit-1 Introduc- menlearning.com/
tion to OB https://theintactone.com/ 1
wm-organizational-
Introduc- 2019/06/18/mpob-u3-topic-1-con-
behavior/chapter/
ing cept-and-nature-of-organizational-
what-is-organiza-
Organisa- behavior/
tional-behavior/
tion
Behav-
Nature & Role of OB, Scope of offline
iour
OB, Contributing Disciplines in T: Page – 41-42
OB https://www.eco-
nomicsdiscus-
2 sion.net/manage-
https://theintactone.com/ ment/organisa-
2019/06/18/mpob-u3-topic-1-con- tional-behaviour/
cept-and-nature-of-organizational- 31869
behavior/
offline
Challenges & Opportunities, Key T: Page – 43-50,
elements of OB 33-34
https://
https://theintactone.com/ 3 www.iedunote.-
2019/06/18/mpob-u3-topic-2-im- com/challenges-op-
portance-challenges-and-opportu- portunities-organi-
nities-of-ob/ zational-behavior

https://theintac- offline
tone.com/
2019/12/26/organi-
zation-goals/
Organisational Goals, Approaches
https://theintac-
to OB, OB Models & Foundations 4
tone.com/
of OB
2018/05/17/mpob-
u3-topic-2-ob-
models-and-ap-
proaches/

https://open.lib.um- offline
n.edu/organization-
Impact of Global & Cultural Di-
5 albehavior/
versity on OB
chapter/2-3-cul-
tural-diversity/
 Lecture Notes

Movie Review -https://www.y- offline

outube.com/watch?
v=nwc8PRKFdmU
Individual 6 T: Page-93-95, offline
Behaviour Individual Behaviour – Nature & https://open.lib.um-
factors n.edu/organization-
albehavior/part/
chapter-3-under-
standing-people-at-
https://theintactone.com/ work-individual-
Unit – 2 2019/06/18/mpob-u3-topic-3-indi- differences-and-
vidual-behavior/ perception/
Individ- Lecture Notes
ual Be-
haviour offline
Movie Clips -https://www.y-
outube.com/watch?v=biJw-
Caczx7s

T: Page – 95-98 offline

Personality https://open-
textbc.ca/organiza-
tionalbehav-
ioropenstax/chap-
ter/personality-an-
Personality – Introduction & De- introduction/
7
terminants
https://theintac-
tone.com/
2018/05/17/mpob-
u3-topic-5-person-
ality-perception/
(Presentation)

offline
https://theintac-
Theories of Personality , Big five tone.com/
Traits and some Personality Traits 8 2018/05/17/mpob-
(Attributes) u3-topic-5-person-
ality-perception/

offline
https://theintac-
tone.com/
Traits theory of Personality 9 2018/05/17/mpob-
u3-topic-5-person-
ality-perception/

T: Page – 171-175, offline

Motivation https://open-
textbc.ca/organiza-
Meaning, Definition and Concept
10 tionalbehav-
of Motivation
ioropenstax/chap-
ter/motivation-di-
rection-and-inten-
 sity/

Lecture Notes
offline
T: Page – 176-192
https://open-
textbc.ca/organiza-
tionalbehav-
Motivation Theories ioropenstax/chap-
ter/content-theo-
https://theintactone.com/ ries-of-motivation/
2019/08/26/ob-u3-topic-2-tradi-
tional-theory-of-motivation- https://theintac-
maslows/ tone.com/
2018/05/17/mpob-
https://theintactone.com/ u3-topic-8-motiva-
11
2019/06/18/mpob-u2-topic-4-theo- tion/
ries-of-motivation-maslow-
herzberg-xy-and-z/ https://theintac-
tone.com/
https://theintactone.com/ 2019/08/26/ob-u3-
2019/08/26/ob-u3-topic-3- topic-5-contempo-
herzbergs-motivation-hygiene-the- rary-theories-of-
ory/ motivation-self-de-
termination-theory-
self-efficacy-the-
ory-vrooms-ex-
pectancy-theory/

https://theintac- offline
Perception tone.com/
Perception – Introduction, Factors
12 2018/05/17/mpob-
affecting Perception
u3-topic-5-person-
ality-perception/
https://theintac- offline
tone.com/
Process of Perception, Role in In-
13 2018/05/17/mpob-
dividual Decision making
u3-topic-5-person-
ality-perception/
https://theintac- offline
tone.com/
Learning - Meaning, Definition &
14 2018/05/17/mpob-
Concept
Learning u3-topic-7-learn-
ing/
Lecture Notes, offline
https://open-
textbc.ca/organiza-
Elements and Process of Learning, tionalbehav-
15
Principles of Learning ioropenstax/chap-
ter/introduction-4/

T: Page – 158-160

Theories of Learning- Classical https://open- offline

16
Conditioning, Operant Condition- textbc.ca/organiza-
 tionalbehav-
ioropenstax/chap-
ter/reinforcement-
ing, Social Learning Theory and-behavioral-
change/

T: Page – 151-157
Assign-
SWOT Analysis of renowned Personality
ment –I
Personality/Motivation Case Study Discussion in class Group
Activity
wise
Interpersonal Behaviour – Intro- 17 https://www.y- offline
duction, Factors influencing Inter- ourarticlelibrary.-
personal Relationships com/organization/
Unit – 3 interpersonal-be-
Interper- https://theintactone.com/ havior/understand-
Behav- sonal Be- 2019/08/26/ob-u2-topic-5-mean- ing-interpersonal-
iour Dy- haviour ing-of-interpersonal-behaviour-in- behavior-in-organi-
namics terpersonal-skills/ sation-with-dia-
gram/63969

Lecture Notes

Communication – Introduction & 18 https://open- offline

meaning, Process & Networks of textbc.ca/organiza-
Communication tionalbehav-
ioropenstax/chap-
https://theintactone.com/ ter/introduction-11/
2018/05/17/mpob-u4-topic-1-or-
ganizational-communication/ T: Page – 265-273
Communi- T: Page – 273-284, offline
cation & 400-400 (B),
Johari Types of Communication, Barriers https://open-
Window to Effective Communication, Jo- textbc.ca/organiza-
hari Window tionalbehav-
19 ioropenstax/chap-
https://theintactone.com/ ter/types-of-com-
2019/08/26/ob-u2-topic-7-johari- munications-in-or-
window/ ganizations/

Lecture Notes
Transac- Transactional Analysis T: Page – 391-400, offline
tional https://www.y-
Analysis https://theintactone.com/ 20 outube.com/watch?
2019/08/26/ob-u2-topic-6-transac- v=NfIuXG8AN9Y
tional-analysis/ Lecture Notes
T: Page – 294-302, offline
Leadership – Introduction, Nature,
Leadership https://open-
Importance, Styles of leadership
textbc.ca/organiza-
21 tionalbehav-
https://theintactone.com/
ioropenstax/chap-
2019/08/28/ob-u4-topic-2-leader-
ter/the-nature-of-
ship-style/
leadership/
 Lecture Notes
https://theintac- offline
tone.com/
Theories of Leadership – Trait
2019/12/26/pre-
Theory, Behavioural Theories, of 22
vailing-leadership-
leadership
styles-in-indian-or-
ganisations/
https://theintac- offline
tone.com/
Likert’s Management Systems,
2019/12/26/pre-
Prevailing Leadership styles in In- 23
vailing-leadership-
dian Organisations
styles-in-indian-or-
ganisations/s
Activity Role play on Types of Leadership style
T: Page – 221-224, offline
Group & https://open-
Group Dy- textbc.ca/organiza-
Unit – 4 namics Groups – Introduction, Nature, tionalbehav-
Need for Group, Classification of 24 ioropenstax/chap-
Group Groups ter/work-groups-
Behav- basic-considera-
iour tions/
Lecture Notes
https://theintac- offline
Group Dynamics – Characteris-
tone.com/
tics, Importance, Inter-Group Dy-
25 2019/05/07/ob-u3-
namics, Determinants of Group
topic-4-group-dy-
Behaviour
namics/
https://theintac- offline
tone.com/
Group Decision Making – Intro-
2019/04/12/pom-
duction, Techniques, Advantages
26 u2-topic-8-forms-
& Disadvantages
of-group-decision-
Assignment
making-in-organi-
zations/
https://theintac- offline
tone.com/
2019/06/18/mpob-
u4-topic-4-con-
cept-of-team-v-s-
Team – Introduction, Need & group/
Types of Teams, Teams Vs 27
Groups & Intergroup Problems https://theintac-
tone.com/
2019/12/26/con-
temporary-issues-
in-managing-
teams/
 Conflict https://open- offline
Manage- textbc.ca/organiza-
ment tionalbehav-
ioropenstax/chap-
ter/conflict-in-or-
Conflict – Introduction, Process, ganizations-basic-
Types and Management of Con- considerations/
flicts
28 https://theintac-
https://theintactone.com/ tone.com/
2019/03/14/ncm-u1-topic-6-con- 2019/03/14/ncm-
flict-process/ u1-topic-7-man-
agement-of-con-
flict-resolution-
stimulation-tech-
niques/
T: Page – 364-385
Assign- Project (Primary data based study) Collection Behavioural
ment data from different assignment
Presenta- offline
Manage- tio
ment of n
Unit – 5 Change https://
op
Manage- en-
ment of tex
Change tbc
& Organ- .ca
isational /
Develop- or-
ment ga-
ni-
za-
tio
Organisational Change - Introduc- n-
tion, Meaning, Forces of Change, al-
Change Agents be-
29 ha
https://theintactone.com/ v-
2019/05/07/ob-u4-topic-4-organi- ior
zational-change/ op
en-
sta
x/
ch
ap-
ter
/
or-
ga-
niz
ing
-fo
r-c
ha
ng
 e-i
n-t
he-
21
st-
ce
n-
tur
y/
https://theintac- offline
tone.com/
Human Resistance to Change and
30 2019/06/28/mpob-
Causes of Resistance to change
u4-topic-10-resis-
tance-to-change/
https://theintac- offline
tone.com/
Overcoming Resistance to change, 2019/08/28/ob-u5-
Force Field Analysis, Kurt 31 topic-2-ap-
Lewin’s Model of Planned change proaches-to-man-
aging-organiza-
tional-change/

Presentation offline
Organisa- https://corporatefi-
tional De- nanceinstitute.com/
velopment resources/knowl-
Introduction & Meaning, Nature,
32 edge/strategy/orga-
Need & Benefits
nizational-develop-
ment/

T: Page – 462-465

https://theintac- offline
tone.com/
Process of OD and OD Tech-
33 2019/05/07/ob-u4-
niques
topic-4-organiza-
tional-change/
Organisa- https://theintac- offline
tional Ef- Introduction, Importance, Levels, tone.com/
fectiveness Factors & Approaches of Organi- 34 2019/12/26/organi-
sational Effectiveness sational-effective-
ness/
Organisa- https://open- offline
tional Cul- textbc.ca/organiza-
ture tionalbehav-
Introduction, Elements, Types &
ioropenstax/chap-
Factors of Organisational Culture
ter/cultural-differ-
ences/
35
https://open-
https://theintactone.com/
textbc.ca/organiza-
2018/05/17/mpob-u4-topic-8-or-
tionalbehav-
ganizational-culture-and-climate/
ioropenstax/chap-
ter/corporate-cul-
tures/
 T: Page – 490-496,
Lecture Notes
Organisa- T: Page – 342-350, offline
tional Organisational Power – Introduc- https://open-
Power tion & Sources of Power textbc.ca/organiza-
tionalbehav-
36
https://theintactone.com/ ioropenstax/chap-
2019/12/26/power-and-politics-in- ter/power-in-inter-
organisation/ personal-relations/
Lecture Notes
Organisa- T: Page –354-362, offline
tional Poli- https://open-
tics textbc.ca/organiza-
Organisational Politics – Meaning, tionalbehav-
Causes and factors influencing Or- 37 ioropenstax/chap-
ganisational Politics ter/political-behav-
ior-in-organiza-
tions/
Lecture Notes
Quality of https://www.eco- offline
Work Life nomicsdiscus-
Quality of Work Life – Determi-
sion.net/human-re-
nants & Approaches Recent ad-
source-manage-
vances in OB
ment/quality-of-
38
work-life/quality-
https://theintactone.com/
of-work-life/32426
2019/02/08/shrm-u2-topic-9-qual-
ity-of-work-life-work-life-balance/
T: Page – 505-507,
Lecture Notes
https:// offline
open.lib.umn.edu/
organizationalbe-
Recent Advancement in OB 39
havior/chapter/1-5-
trends-and-
changes/

Previous year questions discussion 40

Suggested Readings:

Text Books:
T- Organisation Theory and Behaviour – T.N. Chhabra & B.P. Singh (Dhanpat Rai & Co. Pvt
Reference Books:
(R1) Organisational Behaviour – Fred Luthens
(R2) Organisational Behaviour – K. Aswathappa
(R3) Management & Organisational Behaviour – Laurie. J Mullins
(R4) Organizational Behaviour – L.M. Prasad
Web links :
https://iedunote.com/organizational-behavior - OB -Définition, nature, Importance Model
https://www.youtube.com/watch?v=k7ekwJzQEKc – Psychological Facts
https://www.youtube.com/watch?v=nwc8PRKFdmU – Movie Clip Be Human
https://www.youtube.com/watch?v=biJwCaczx7s – Individual Behaviour in Group

Ms. Nidhi Sharma

Signature of Faculty

Glossary

Organization- A consciously coordinated social unit, composed of two or more people that functions
on a relatively continuous basis to achieve a common goal or set of goals.
Organization Behavior-A field of study that investigates the impact that individuals, groups, and
structure have on behavior within organizations, for the purpose of applying such knowledge towards
improving an organizations’ effectiveness.
Workforce Diversity-The concept that organizations are becoming more heterogeneous in terms of
gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
Group Cohesive- He extent to which members of a group support and validate one another while at
work.
Attitude- Evaluative statements or judgments concerning objects, people, or events.
Cognitive Component -The opinion or belief segment of an attitude.
Affective Component- The opinion or belief segment of an attitude.
Job Involvement - The degree to which a person identifies with a job, actively participates in it, and
considers performance important to self-worth.
Employee Engagement-An individual’s involvement with, satisfaction with, and enthusiasm for the
work he or she does.
Emotional Intelligence - The ability to detect and to manage emotional cues and information.
Personality- Enduring characteristics that describe an individual’s behavior.
Halo Effect- The tendency to draw a general impression about an individual on the basis of a single
characteristic.
Theory X- The assumption that employees dislike work, are lazy, dislike responsibility, and must be
coerced to perform.
Theory Y- The assumption that employees like work, are creative, seek responsibility, and can exer-
cise self-direction.
Group - Two or more individuals, interacting and interdependent, who have come together to achieve
particular objectives.
Role Conflict- A situation in which an individual is confronted by divergent role expectations.
Task Structure- The degree to which job assignments are prepared.
Conflict- A process that begins when one party perceives that another party has negatively affected, or
is about to negatively affects something that the first party cares about.

For detail Glossary –

https://www.studocu.com/en/document/institute-of-business administration/ orga-
nizational-behavior/summaries/organizational-behaviour glossary/3496115/view
List of Case study/Assignment/Activity

· Activity 1: Simulation Exercise

Students will be divided into groups and each group will be given by different sit-
uations where they have to examine the behavior of their classmates in regular
classes. Each group will come up with behavioral problems and solution respec-
tively.

Learning outcomes: Students will be able to understand how human behave

differently for the same situations.

· Activity 2: Personality/Motivation Case Study

Students will be divided into 5-6 groups and each group will be given by different
motivational case study and they have analyze case study in their groups with so-
lutions.

Learning outcomes: Students will be able to understand the different

Motivational tools to handle the employees and situations at work place how
Human behavior.

· Activity 3: Role play on Type of Leadership style

Every group of students is required to select a leader and prepare a role play de-
picting their leadership style.

Learning outcomes: They can visualize through role play how difficult for a
leader to be an effective leader and what are challenges associated with it.
 · Assignment-1 Renowned Personality swot analysis
Students are required to give group presentations on assigned personalities.
✓ Malala Yousafzari
✓ Nelson Mandela
✓ Sachin Tandulkar
✓ Narendra Modi
✓ Indra Nooyi
✓ Sushma Swaraj
✓ Neeraj Chopra
✓ Captain Vikram Batra

· Assignment-2 Analysis of behavior of Line staff in IMS Ghaziabad, UC cam-

pus

This project is primary data-based study which can be collected either by questionnaire
or through direct interview. Students are required to conducted survey to study the be-
havior of Line staff in IMS in terms of organization culture, organizational politics
change and quality of work life. Students are required to develop structured question-
naire to collect data or to design questions for direct interview related to:
1) Organization culture
2) Organizational politics
3) Organizational change
4) Quality of work life
Students are required to present findings of study after doing proper analysis. They are
also required to come up with recommendations in same reference.

Learning outcomes:

1) Student will understand concept of organization culture, organizational politics,

change and quality of work life.
2) Student will be able to learn how to develop questionnaire
3) Student will be able to learn how to take interview for survey.
4) Student will learn to develop strategies to management people at their workplace.

Case study

Harsha and Franklin both of them are post graduates in Management under different Streams in
education from same B- School. Both of them are close to each other from the college days it-
self and the same friendship is continuing in the organization too as they are placed in the same
company, Hy Tech Technology Solutions. The HY-TECH Solution provides clear and effec-
tive IT solutions, services and support to businesses of all sizes. The High-Tech Solutions have
a strong team of engineers, developers, designers and project managers who deliver state-of-
the-art IT solutions. The company has total 365 workforce strength in all departments.
When Harsha and Franklin joined the organization, they both have placed in different depart-
ments. Harsha placed in HR department as Employee Relation and Franklin joined in Finance
department as key Finance Executive. As per the grade is concerned both are at same level but
when responsibility is concerned Franklin is holding more responsibility being in core Finance.
By nature Harsha is friendly and ready to help the needy if any one come across to her and al-
ways be with people around, Franklin is silent in but ready to help if somebody approached him
personally and always a bit egoistic in nature. They have joined the organization and learned lot
of things as induction programs and busy in their work schedule. As company having excellent
working environment with great workforce, they have successfully completed 4 years in the or-
ganization. And management is very much satisfied with both of them as they both are equally
talented and constant performers.
Harsha felt now a day’s Franklin is not like as he use to be in past. She noticed some be-
havioural changes with him. During general conversation, she feels that Franklin is taunting her
that she is famous among employees in the organization. On the other hand he is not even rec-
ognized by fellow employees.
One morning Mr Mehta, General Manager of HY-TECH Solution shocked while go through the
mail received from Franklin about his resignation. Mr Mehta called Harsha immediately and
discussed about his resignation as she is close to Franklin and also worked as employee’s rela-
tion manager in HR department. By hearing the news Harsha stunned and said that she do
know this before. She also revealed the current experience with him. Mr. Mehta does not want
to lose both of them and promised her that he will handle this and won’t allow Franklin to re-
sign.
In the afternoon Mr Mehta took Franklin to canteen to make him comfortable. After some gen-
eral discussion he starts on the issues, Franklin after some hesitation opened his problem in
front of Mr Mehta. When he comes alone to the canteen the people from other department don’t
even recognize him, but when he accompanied with Harsha , he get well treated by other de-
partmental members. One day both of them entered together in the company gate the security
person in the gate wished them but the next day when he came alone the same security person
did not do so. Even in Periodically departmental meetings held in the office, whenever the point
raised by Harsha , will get more attention and value as comparison to him.
It happens to Franklin that he has to face such degradation in each day of work which totally
disturbs him. Franklin question to Mr Mehta that Harsha and I have same qualification, from
same institute, passed out in the same year and got equal position, even i was got higher marks
as comparison to Harsha, we both have same experience in this organization. Moreover the re-
sponsibilities with me are more valuable than that of Harsha. After this entire thing I have been
ignored and unrecognized by the fellow employees, my self-respect does not allow to work here
anymore.
By listening this statement Mr Mehta Worried and start thinking that this type of issue comes
across first time in his career with this organization. After having the good working environ-
ment and retention system he felt so bad. It is going to be very difficult for me to accept the res-
ignation of Franklin.