DIPLOMA IN INFORMATION MANAGEMENT

(IM110)

INFORMATION TECHNOLOGY
APPLICATION IN INFORMATION AGENCIES
(IMD225)

PREPARED FOR:
Sir, WAN MOHD HAFIZ WAN HASNOL

Assignment:
Mind map

Prepared by:
NORHANI FARISHA BT MOHD NORINDRAN
(2020479188)
 ACKNOWLEDGMENT
First and foremost, big praises and thanks to the Almighty, for His showers of blessings
throughout our grouping assignment to complete the assignment successfully. Next, I would
like to express my deepest and sincere gratitude to Sir Wan Mohd Hafiz Wan Hasnol, our
lecturer for the subject Information Technology Application in Information Agencies (IMD225).
I would like to thank you for guiding and motivating us patiently to complete this assignment
successfully. I are extremely grateful for my lecturer’s patience and kindness in guiding me .
I also would like to thank my parents for their continuous support in completing this
written assignment. Without everyone’s support, I would not complete this work
successfully. I cannot express enough to thank everyone for their continuous support and
encouragement in helping I completing this written assignment.
Chapter 1 :
Introduction to
Information
Technology
 INFORMATION SYSTEM

Definition 1
Information System is system that use
information technology to capture,
transmit, store, retrieve, manipulate or
display information use in one or more
business process
DEFINITION 2
Information System provides data
collection, storage and retrieval. It also
facilitates the transformation of data into
information and the management of both
data and information

is data that has been organized and processed to

is the collection of raw unprocessed facts, figures and convey understanding experiences, accumulated
symbols learning and expertise.

DATA INFORMATION
Chapter 1.2 :
History of
Information
Technology
 History of Information Technology

1980 1981 1983

Computers with The first Windows

integrated IBM was
circuits on a personal introduced,
single chip is computer followed by
available and Apple
was
affordable for Macintosh a
consumers released year after.
 History of Information Technology

IT has brought Internet

and people use the web IT allow the businesses
as primary choice for available both in reality
communication and and cyber world.
seeking information

Big companies in the IT

industry include:
Microsoft, IBM, Intel,
Cisco and more.
Chapter 1.3 :
Usage of
Information
Technology in
Information
Agencies
 INFORMATION AGENCIES

CREATING
PRESERVING

any agency
that
COLLECTING specializes STORING
on
information
works

MANAGING PROCESSING

DISSEMINATING
 TYPES OF INFORMATION AGENCIES

DEFINITION 1 5 TYPES OF LIBRARY

A collection or group of
• National library
collections of books and/or
• Academic library
other print or non-
• School library
print materials organized and
• Public library
maintained for use (reading, LIBRARY • Special library
consultation, study, research,
etc.)

Selecting and organizing a

Acquire, store and preserve
complete information
printed and non-printed materials
collection to meet user needs
for reference purpose
 TYPES OF INFORMATION AGENCIES
2 TYPES OF ARCHIVE
DEFINITION 1
An organized collection of the • Public archive
noncurrent records, retained • Private archive
permanently (or for a
designated period of time) by
their originator or a successor
for their permanent historical,
informational, evidential, legal, ARCHIVE
administrative, or monetary
value
. Keeps an evidence of the
Retained for legal purposes, for
existence, functions and
a specific period of time
operations of the institution or
organization that generated
them
 TYPES OF INFORMATION AGENCIES
DEFINITION 1
A publicly or privately funded
nonprofit institution whose
primary function is
the preservation and display
of collections of
physical artifacts
and specimens for the
purposes of education,
scholarship, and enjoyment
. Identify, acquire, preserve and
exhibit unique, collectible or
representative objects
5 TYPES OF MUSEUM
• General museum
• Natural history/ natural
science museum
• Art museum
• History museum
• Science and technology
MUSEUM museum
Provide experience, through
display where visitors can
make connection between
content and ideas
 7 Usage of IT in Information Agencies

Integrated Online Automated Virtual

Information Optical technology
Library System Reference Service
Access

Interactive Electronic Imaging

Multimedia Resources Technology
 INTEGRATED ONLINE LIBRARY SYSTEM

DEFINITION FUNCTIONS 2 TYPES OF SYSTEM EXAMPLE

A system that shares System can be a Cataloguing and OPAC

• Single Application 2. Circulation
common databases to bibliographic storage
System 3, Acquisitions
perform basic functions and retrieval system
of a library for catalog, 4. Serials management
• Integrated application 5.Interlibrary loan module
circulation, serial and
system (ILL
acquisitions records
 AUTOMATED REFERENCE SERVICE

DEFINITION FUNCTIONS 3 TYPES OF SERVIES EXAMPLE

A network of expertise, Guide/ educate/ • Web forms • .Digital reference

human intermediation assist library users • Chat using • . Chat reference
and resources placed at over the internet. commercial • E-reference
the disposal of users in Example: Ask a applications • Online reference
an online environment librarian • Chat using instant • Virtual reference
messaging
 VIRTUAL INFORMATION ACCESS

DEFINITION EXAMPLE

Virtual information Social Science Information Gateway

access allows patrons (SOSIG). It is a freely available
of information agencies Internet service which aims to provide
to access and share information for students, academics,
online resources via researchers and practitioners in the
their websites social sciences, business and law.
 OPTICAL TECHNOLOGY

DEFINITION EXAMPLE

The technology of • Wireless optical mouse

representing and • Wireless keyboard
transmitting information
as beams of light
instead of electrical
current
 ELECTRONIC RESOURCES

DEFINITION EXAMPLE

A general term for • CD ROMs for academic books

electronic information
stored online, in CD
ROMs and on
databases
 INTERACTIVE MULTIMEDIA

DEFINITION EXAMPLE

Any package of • Computer games to anticipate the

materials that includes user’s needs, instead of
some combination of responding in a prescribed way.
texts, graphics, images,
animation, video and
audio.
 IMAGING TECHNOLOGY

DEFINITION EXAMPLE

Imaging technology is the • Computer graphics

application of materials and • Microfilm
methods to create, preserve or • Micrographics
duplicate images • Drawing
• Film
• Paintings
Chapter 2 :
Introduction to IT
Application in
information
agencies in
different
environment
 Koha- FREE LIBRARY SYSTEM

SYSTEM
DEVELOPER SOFTWARE FUNCTION MODULES
NAME

Manage Acquisitions,
Horowhenua Library Open source
physical cataloging,
Koha Trust & Katipo (under GNU public
collections of membership, report
Communications license)
items (books, generation,
Ltd, New Zealand
CD’s, videos, circulation, OPAC,
reference, etc etc
 Koha SYSTEM CRITERIA

Koha is a full-featured Libraries are free to install

Library Standards Web-based Free / Open
open-source ILS, currently and use Koha themselves
Compliant like Interfaces: makes Source. Koha is
maintained by a team of or to purchase support/
MARC21 OR it platform- distributed under
software providers and development services
UNIMARC independent the open-source
library technology staff from the best available
solution GPL.
from around the globe source
 COMPASS SYSTEM

NAM as national Research Compass means

Centre – Involve with E- Computerized Archival System
Government Development and Services
Projects

. An integrated information Upgrading COMPASS in

system that was implemented in year 2000 – add new
1997. requirements and established
Launched date: May 3, 1997 network infrastructure
 COMPASS SYSTEM FUNCTION
APPRAISAL, ACQUISTION &
SPACE MANAGEMENT
PROCESSING
• Registration of agencies • Allow reservation of space
• Files and Non Files • Tracking of materials
processing movements
• Detail information entry • Location List
• Labeling • Generate requisition and
replacement slip
 COMPASS SYSTEM FUNCTION
CONSERVATION AND Executive Information
PREESERVATION System (EIS)
• Overall management of • Provide reports on records
conservation management
• Facilitate online request • Provide statistical information on
on conservation productivity
• Query the status of • Provide list of information
conservation process • Provide list of reference code
• Costing on conservation
RETRIEVAL Earth
Provide access for Registration of researchers
materials Embargo materials
Copying facilities
Borrow and return materials
 ONLINE FINDING AID (OFA)

Development of the finding aids Data integration between OFA

module application with those data
from Computerised Archival
System (COMPASS), Archival
Management System (AMS)
and Media Aset Management
Development of material online System (MAMS) aplications
booking module
Development of online payment
module
Development of module on
conservation of digital
format/modification of
COMPASS and MAMS
applications
 EmbARK SYSTEM

A software tools designed Operates on both Windows

to catalog and manage and Macintosh workstations
collections and/or servers

. It can operate as a stand- . Collections management involves the

alone desktop application or development, storage, and
client/server implementation preservation of collections and cultural
heritage
 EmbARK SYSTEM FUNCTION
Collection manager
• Collections Manager tracks all aspects of an
object’s history and use. Manage such activities as
acquisitions, conservation, exhibitions, loans,
shipping, valuations and more.
• Customize default EmbARK reports to create wall
labels, incoming and outgoing receipts, checklists
and letters.
Cataloguer
• Effectively manage images, and record scholarly
and technical information about objects.
Cataloguer supports multiple digital media files per
record and automatically generates reference
thumbnails.
• Group records into thematic portfolios, or locate
them through comprehensive search options.
.
Chapter 3 :
Information
Services
Technology
 INFORMATION TECHNOLOGY IN LIBRARY

Digitization, comprising text to Information stored in libraries has

multimedia elements become taken a major shift from volume-
popular with the advent of low cost limiting paper to limitless
computers and easy-to-use word multimedia digital form
processing software
 TECHNOLOGY IN LIBRARY
Information
Storage Identification Databases
capture

-Keyboard, Scanner, Optical disc, Pen Barcode, Tattle- Books, articles,

Digital Cameras, drives, Portable tape, RFID, reports,
Mobiles HDs, Flash Biometric aggregators,
memory
publishers, IRs
 TECHNOLOGY IN LIBRARY
Library
Digital library Identification
automation
software
packages

WIN/ISIS, SOUL, Client-server,

Greenstone Digital
Libsys, Libsuite, P2P, Internet
Library Software,
DSpace, Fedora Liberty, ALICE,
KOHA (open
source), New Gen
Lib
 MICROFORMS
highly reduced photographic co
py of text and/or images stored EXAMPLE:
on a
Microflim, microfishe,
translucent medium (microfiche
microcard
or microfilm) or on an opaque
medium such as card stock
(microopaque or aperture card

TYPES OF
Reader-printer machines are DOCUMENTS
required to view and make hard
Manuscripts,
copies newspaper, maps,
drawing, letter books
and political papers
 Project Management Infographics

ADVANTAGES ADVANTAGES DISADVANTAGES DISADVANTAGES

Color microfilm is When stored in the

It is compact, with It is a stable archival
extremely highest-density
far smaller form when properly
expensive, thus drawers, it is easy
storage costs than processed. This film
discouraging most to misfile a fiche,
paper documents has a life expectancy
libraries wishing to which is thereafter
of 500 years.
use microfilm from unavailable
having color
material available
 RADIO FREQUENCY IDENTIFIER
RFID
an abbreviation of radio frequency ide
ntification. The use of microchips to
tag library materials and the library
card, enabling patrons to check
out items by walking through a self- Item 1
service station equipped with an
antenna that emits low-frequency
radio waves
ADVANTAGES
Item 4
• Fast check in / check out of
Library households
• Increased security of library
materials
• Self check in / check out facility
to patrons
CAN BE APPLIED AT :
Item 2 staff station, gate detection system,
handheld reader, RIFD reader, slef
check in and out, book return
station
RFID
Item 3 DISADVANTAGES
• It is difficult for an RFID reader to
read the information in case the
tags are installed in liquid or
metal products
• RFID signal frequencies across
the world are non standardized
Analyzing Information on existing use- Existing use
patterns can help to identify areas of need. Highly
used services may need to be expanded, little used
services be improved.

Distributing written user surveys- A series of short

surveys will often produce much response rates and
can be developed at specific points in the needs EVALUTION
assessments or planning process to shed light on
particular questions or issues
Holding focus groups, interviews, or informal EVALUATION is any activity that
discussions with users- Interview will be useful to throughout the planning and delivery of
discover information that users really need but never innovative programmes enables those
though to ask for. It should be effective with a focus involved to learn and make judgements
group technique which consist of eight to twelve about the starting assumptions,
users in a comfortable setting and discuss on implementation processes and
specific topics in a more formal process outcomes of the innovation concerned
Analyzing services provided by comparable or
competitor libraries- Examine the programmes and
services of other libraries serving comparable user
populations, with an emphasis on those libraries
that have achieved recognition for their outstanding
efforts
 Steps in selecting an integrated library system

. An needs alyze and Prepare a short list of

Develop criteria for Read relevant reviews
identify your library software
evaluation based on of library automation
packages, their features,
your needs systems and related
functional modules
assessment technologies and
available, and standards
standards
supported
 Steps in selecting an integrated library system

Ask libraries for an If possible, visit local Ask vendors for a demo . Determine and
honest evaluation of libraries or version to try out, or if compare initial and total
their library institutions using a available download from cost of each library
management system library management their site on the Net system
system
9 CRITERIA when comparing equipment, media &
electronic resources
Determine if the technology can
TECHNOLOGY SUITABILITY provide solution. The technology
must match the interests of the
patrons in particular library.

Issues of it becoming obsolete

TECHNOLOGY as soon as it is released.
OBSOLESCENCE Library tends to choose
between the new and growing
technology.

TECHNOLOGY DURABILITY Technology is expensive enough

that it should be around long
enough to justify its expense.
9 CRITERIA when comparing equipment, media &
electronic resources
Some technologies might be
LIBRARY ENVIRONMENT efficient but not all will support
library goals

Sometimes the amount of

TRAINING training required can avert
IMPLICATION management from adding a
particular technology right away

Consider maintenance, upgrading

TECHNOLOGY and updating needs of the
MAINTENANCE technologies. Also consider
associated costs beyond
purchase.
9 CRITERIA when comparing equipment, media &
electronic resources
The technology may be easy to
deal with, or it may require
TECHNICAL SUPPORT expertise. Some time library
needs to decide whether it is
worth acquiring the expertise

Compare the price with other similar

PRICING technologies. However, there are
sometimes acceptable alternatives
to expensive technology.

Consider the most appropriate

APPROPRIATE technology to provide information
TECHNOLOGY services. Decision must be made
whether the technology is really
the most suitable choice
 8 CRITERIA for selection of library systems

Match the library’s Product quality

requirements
Installation data
and time duration of
Features installation

Function
Staff training

Cost
Support services
5 CRITERIA for selection of electronic library resources
Number and Special search
kinds of features
databased

Documentation Regional
Costs
and preference
 2 Security Measures/ Methods

• Method to secure equipment/media (hardware such • Method to secure IT applications (software,

as cable and computer application systems
8 Library security and protection action plan
Designate security support Make security awareness a
staff (and fund them corporate priority (and
educate your staff)

Enable real-time Update all vendor security

protection patches

Periodically reboot or
Subscribe to several security
re-load all computers
alert bulletins

Control, limit or block all Install anti-virus software on

downloads and installs computers (keep it current)
 4 things a librarian can do to avoid virus attack

Set bookmarks to authoritative

(anti-virus pages,etc)
Provide patrons with up-to-date
information about viruses, etc.

Confirm that desktops have

the latest anti-virus
updates
Backup files and documents
(Offline copies, online copies:
Shared network drive, do not
back up a file on the same
disc as the original
Chapter 4 : The
Functions /
Subsystems of
Automation in
Information
Agencies
Chapter 4.1 :
LIBRARY (ILMU)
 INTRODUCTION (ILMU)
ILMU™ is a library ILMU™ is a jointly
automation developed product of
system, which is Universiti Teknologi
based on industry MARA (UiTM) and
standards Paradigm Systems
Berhad

Acquisitions, Authority,
Binding, Booking,
Circulation IRS, ILL-Incoming Request, ILL- Outgoing
Cataloging, Document, Request, Info Track, Reserve Collection,
Delivery, Accounting Receipting, Routing, Serials
Foundation Stock Take
 Acqui
Stock sition Autho
Take s rity
Serial
Binding
s

Routi Booki
ng ng

Recei Circul
pting ation
18 Sub-
systems/
Reser
ve modules Catal
Collec oging
tion

Docu
Info ment
Track Delive
ry
ILL-
Outgo
Accou
ing
ILL- nting
Requ
est Incom
Foun
ing
IRS dation
Requ
est
Chapter 4.2 :
ARCHIVE
(COMPASS)
 BAHAN ARKIB ( ARCHIVE MATERIALS)

Consist of 4 sub
Manage the transfer of
module: file, non-file,
material to be stored in the
and material labelling
NAM

Help in processing
file and non-file Processing acceptance
documents. numbers automatically
based on the year of receipt

Help the process of storing the materials in

the building.
 PENGURUSAN GEDUNG (BUILDING MANAGEMENT)

1 2 3 4

Intellectual control Tracking Functions of sub-

to record the Helps to manage movement modules include
position of the materials of materials registration and
physical aspects of movement and updates of:
storage space, in and out of
storage the building . Branch, Building
load limit and
hence determine Floor, Section
the location of Line and Space
each item in the
NAM buildings.
 CAPAIAN (ACCESS)

Access to Archive This module helps ANM

Materials (For registered and registered
researchers, NAM staffs researchers to obtain
and other organization) materials in storage
buildings based on the
materials’ existing
records

Access via the Web Allows researchers to

(Public Users borrow materials
 KHIDMAT PENGGUNA (USER SERVICES)

Provide service or guide to

Manage researchers’ information
researchers in using NAM facilities

3 SUB MODULE
Administer materials • Maintain researchers
borrowed by researchers as
• Daily registration
well as the topics involved
• Black List
USER SERVICE MODULE
SUB MODULES
Handles services such as Embargo • Embargo Materials
Materials and Copy • Counter -
• Copy Service -
• Facility Usage Service-.
• Various Service
 PEMULIHARAAN & REPROGAFI ( CONSERVATION &
REPROGRAPHY)

INQUIRY APPLICATION
1
application and approval for
displaying reports and binding, conservation and
statistics on Application reprography services
Status, Materials, Branch, 3 2
Expected Completion Date,
Binding by No reception,
Reprography by No PROCESS
Requests, and the whole
activity list of application and approval, view work
assignment, materials delivery.
 KURSUS (COURSE)

REPORT REGIDTRATION
1
register participants and course
displays the list of courses attended
by year, participants by
course and participants by 3 2
course and abroad.

CERTIFICATE
print participant s’ certificate
 SISTEM MAKLUMAT EKSEKUTIF ( EXECUTIVE
INFORMATION SYSTEM)

Assist NAM to obtain information

There are four (4) options of about the list, summary and
information: statistics of archive material in
• Records Management detail
• Reference
• List
• Statistics
Chapter 4.3 :
MUSEUM
(EmbARK)
 EmbARK
Preferences Module
6 sub systems

Collections Cataloguer: New Record

The tool to List • Allow user to
Manager: Used by
Portfolio configure
museums and other catalog image,
Search settings
institutions with sound and
Preferences • Allow user to
physical collections video Help change the color
that are Exhibited,
Loaned, Moved,
collections. of splash screen
Conserved,
Appraised
Chapter 5 : The
Impact of
technology on
Information
Agencies
 Impacts of IT on users are:

Provide speed and

ease access to Provide remote access to
information users

Provide round the

clock access to Provide access to unlimited
users information from different
sources

Provide information flexibility

 Impacts of IT on staff are

Access information Work effectively and

resources remotely efficiently

Increase productivity liImprovement in

managerial decision
making
 Impacts of IT on staff are

Change in work patterns Job retraining

. Demand for new skills Reclassification of positions

Chapter 6:
Internet
Resources
 Website
Website Functions

Communication tool Presentation

A website is a collection of related tool, Teaching and learning tool,
webpages and associated items Marketing tool

Website Categories 7 Website

Evaluation Criteria
• Search engine
. Authority, Purpose/ Audience,
• Online social network
Content/ Relevance, Organization,
• Informational and research
Design/Appearance, Maintenance/
• Media sharing
Currency, Technology/
• Bookmarking
Functionality/ Usability
• News, weather, sports, and other mass media
• Educational
• Science
 Electronic references

1 2 3
Electronic References provides Electronic References is Online meta-collection can be
access to full texts resources, developing this "meta- accessed 24-hours-a-day, 7
records, manuscripts, research collection" of reference days a week, on any
papers, and articles relating to material computer with Internet
the various academic disciplines access.
 Electronic books special features of
Definitions e-book
An e-Book is digital reading The visually impaired
material that a user can view on a may switch to audio
desktop or notebook personal mode and have an e-
computer, or on a dedicated, Book read to them.
portable device with a large Reduce environmental
storage capacity and the ability to waste
download new titles via a network Access from any
connection. where.

Advantages of e-
Books
• e-Books take much less space.
• These can be made available on a CD-ROM and
occupy a fraction of the space of a paper volume of
the same title
 Electronic journals

• Full- text • Online journal

• Electronic serial
• Partial full- text
• Electronic periodical
• Contents or • Virtual journal
abstract only • Digital serial

Advantages
• Up-to-date
• Convenient: information at your desktop
• etc
 Electronic magazines
Definitions

The term ezine is short for Digital magazines, or

"electronic magazine." "E-zine" and “interactive” digital
"e-Zine" are spelling variations. A magazines, that are
similar term is "ejournal designed from the start to
be digital and to compete
for online readers and
advertisers.

Example
• Infojump
• Fool.com
• Slate
 Advantages
Internet has always been
speedy communication and it
has excelled way beyond the
Information is probably the
expectationst
biggest advantage that
Internet offers.
Information is probably the
biggest advantage that
Downloading games or just Internet offers.
surfing the celebrity websites
are some of the uses people
have discovered Social networking has
become so popular
amongst youth that it
You can book tickets for a might one day replace
movie, transfer funds, pay physical networking
utility bills, taxes etc., and
right from your home
 Disadvantages

Some web are hard to

navigate by users
One often experience technical
glitches such as dropped . lines
or traffic jam
The internet is undergoing
dynamic, rapid change

Surfing the internet can

become addictive & waste
one’s time.
People who spend too much
time sitting in the front of
computer can easily gets ill
 Evaluation of Internet Resources

Authority Accuracy
Can you detect a political,
Does the author/ producer provide a ideological, or religious bias?
‘Mail to’ link that allows for feedback,
comments and leave questions

currency Purpose
• When was the information
created or last updated?
• What appears to be the purposed
• Is there a date for when the
of the information?
information was first written?
• Inform others of new research?
• Is there a date for when the
• Summarize the current status of a
information was placed on the
research interest
web?
 Evaluation of Internet Resources

Audince Coverage
Who is intended audiences? • Does the information fully
: Beginners cover what you need?
: Experts • Is the information too
: Professionals simple?
: Advocates • Is the information too
: Consumers technical or complicated?

Style and
Functionality
• Is the site designed clearly and logically with well
organized subsections?
• Is the writing style appropriate for the intended
audience?
Chapter 7 :
User Education
and Training
 Term and definitions

User Education Traning

All the activities involved in Instruction designed to
teaching users how to make teach a person or group of
the best possible use people (trainees) a specific
of resources, services, skill or set of skills
and facilities,

In service training
In-service training is a training that
occurs in the workplace during
normal working hours, sometimes in the
context in which the skill(s) will be used
 User education objective
To introduce users to
facilities and resources To develop library skills
in the information
agencies

. To provide basic
To establish the library as the
understanding of the library
centre of academic activity
so that users can make
efficient use of library
material and services

To make students independent To educate users about

users and learners in the library information sources and
resources and how to
exploit such resources
effectively and efficiently
 Library orientation

Definition Methods

Activities designed to • Librarian

welcome and guiding the Multi-Media Self-guided Audio
introduce users and users through Handouts
Programme Tours
potential users to the reference
services, collections, room
building layouts, and
the organization of
materials
 Library instruction
three (3) frequent
Definition Methods
forms

• Librarian teach how • Lectures

Activities to provide to use library
• Discussion
instruction in the use effectively
• Suggesting specific • Workbooks
of libraries with an
strategies to be used • Media
emphasis on in locating and presentation
institution specific evaluating
information • Computer
procedures,
• . Instructing in the Assisted
collections and
use of specific Instructions
policies information sources, • handouts
both printed and
electronic
 Bibliographic instruction

Definition Methods

• Media
Activities that are production
designed to locate • Computer
and use information assisted
• Demonstrations
• Self-guided
Workbook

• Lectures
• Small group
work
 Information management education

Definition Methods

Activity to instruct • Workshop

users in the • Computer
identification, assisted
retrieval, evaluation instructions
and use of • Demonstrations
information • Lectures
• Small group
work
• Discussion
Chapter 8 :
The Future of IT in
Information
Agencies
 The history of future libraries

1990
1960
1950
1940
1880

Dewey writes about a The Memex was Librarians The library of the Librarians start
universal catalog that the future of introduced future included a discussing how the
include citations to the information reference by UNIVAC Internet will affect
holdings of the country’s retrieval phone and mail Computer information delivery
(ideally all libraries)
 7 library values

Stewards Intellectua Rationalis Literacy &

hip Services learning
l freedom m

Democarc
Privacy y
The contemporary library

Online catalog

Electronic
Database

Chat & email

Reference

Circulation
Technology
 Future references
Increases web
Collabration presence
• Between librarian
• Videoconferencing
• Between exoerts and
librarians • Virtual World
Reference
• Screen/ Document
sharing

Others
• Staff is trained in technical support
• Roving wired support staff
• On call reference
Future patron
• The patron uses the library,
The invisible patron but never comes in
• Uses library e-resources

24/7 patron User uses the library anytime

and anywhere
Future collection
• E-books
Downloaded media • Music
• Movies

Technology for Using technology to deliver

check-in and service
check-out
FUTURE LIBRARY CATALOG
Simple interface

Result ranking

Full-text searching of all holdings

Tagging

Spell-checking

Patron-placed ILL’s

Patron & Professional reviews

Queue System
FUTURE BUILDINGS
User-
Library as
controlled
place
environment

Beyond
Learning
bricks and
laboratory
mortar