LIST OF FIGURES 1.1 _ | Public Sector-Non-Life Insurance Companies 2 12 _ | Categories of Motor Vehicles 3 1.3 _ | Types of Automobile Policies 3 2.1 _ | Review of Literature on Motor Third Party Claim Management— | 21 Classification 2.2 | Noof Accidents/Persons /Vehicles Involved in Tamil Nadu 40 (2004-2007) 3.1 _ | Third Party Claim Problem Variables 7 3.2 | Third Party Claim Corrective Step Variables 98 4.1 _ | Role of Insurance Companies in Third Party Claim Process 103 4.2 — | Third Party Claim Process 104 5.1 _ | Stages in Third Party Claim 119 5.2 | Factors Contributes Third Party Claim Problems ~ Areawise 120 53 | Agencies/Records Involved in Third Party Claim Process 122 5.4 _ | Persons Involved in Third Party Claim Process 123 5.5 _ | Problem in Third Party claim management 124 5.6 _ | Steps to Improve Third Party Claim Management Issues 125 6.1 | Nature of Work 129 6.2 | Experience in Third Party 131 63 Person Contribute more to Third Party Claim 133, 6.4 | Possibility of Minimizing Third Party Problems 135 6.5 _ | Privatization and Reduction of Third Party Claim Problems in 136 Public Sector 7.1 | Suggestions 199 xii