TELECP12: Corporate Travel Management

Page 1

Pre-test
Instruction:
Search and upload
1. List of the top ten best airline in 2019-2015 for five years.

Singapore Airlines.

One of the standouts in the industry for decades it has returned to its best with a new
product, new aircraft and new innovative flights such as the Singapore-New York non-stop.
Quite simply the airline is the Gold Standard.

Air New Zealand

Just pipped out of top spot by Singapore Airlines, Air New Zealand is widely recognized as
an airline that punches well above its weight globally and is a carrier to watch when it
comes to innovation. It is one of the few airlines in the world to have an investment grade
credit rating, is a staunch supporter of its home country and has been enjoying a healthy
expansion in both its domestic and international markets. A class act!”

Qantas

Its customer approval rating is at an all-time high and it continues to innovate with lie-flat
beds on all its A330s that operate domestic and regional international flights. Its new 787
non-stop service from Peth to London is just a taste of what we can expect from the world’s
oldest continuously operating and most experienced airline. A great performance.

Qatar Airways
Great food, wine, product, and service proved the magic combination that delivered Qatar
Airways to fourth spot and the dual awards of best business class and catering in the
AirlineRatings.com  2019 Airline Excellence Awards.

The airline’s Qsuite is a first-class experience in business class. It leaves little to chance and
our judges rated it as one of the best overall business-class products they had seen. It sets
a standard to which some airlines can only aspire.

Virgin Australia

Virgin Australia has redefined the travel experience with its Economy X, Premium Economy,
and standout Business Class. Add to that its cabin crew, which are the world’s best, and you
have another airline punching well above its weight.

Emirates

“Emirates has been an industry benchmark in cabin innovation and aircraft for years and
dominates long-haul travel, with a level of service that only a few equal. Emirates was one
of the pioneers of IFE, and one of the first to install seatback videos in economy. Today its
IFE platform ICE is in a class of its own.”

All Nippon Airways

“Japanese service at its best combined with constant cabin innovation, new aircraft see
ANA in the Airlineratings.com Top Ten. Its attention to detail is quite extraordinary.”

EVA Air

“Always been a standout airline and a leader in such things as premium economy class.
New aircraft, new routes, and more cabin innovations keep EVA Air in the Top Ten.”

Cathay Pacific Airways

“Cathay is always in the winner’s circle and has won numerous awards from
Airlineratings.com including Best Business Class in 2013 and 2015 and Best Asia/Pacific
Airline for 2016. Is always in the Top Ten. The airline is a byword for operational
excellence.”

Japan Airlines

“The airline, like its competitor ANA, is the embodiment of Japanese service and attention
to detail. Always figures in major awards.”

2. What are the different class seats in the airlines? Paste an image for five in
different airline

First Class
First Class service is typically the priciest of the classes. Passengers seating in the first-class
section have more comfortable seating and are often given extravagant services. These
sections are usually occupied by celebrities and wealthy passengers.

Business Class
Business class (also known as executive class) flight tickets are also expensive, but much more
affordable than first class. The difference between the two is that business class has fewer
perks, but for a passenger that fly’s economy regularly, this is not an issue. Some airlines have
abandoned first class seating for this reason.

Economy Class
Economy Class cabins are broken down into two categories. “Regular Economy” and “Premium
Economy.”

Economy Class seating is the most basic of accommodations. Economy passengers receive
standard service with no real perks. Economy services range from airline to airline, but
essentially, you’re flying Economy (also known as flying coach) to get from point A to point B.

Premium Economy, is slightly better Economy Class seating, but must less extravagant than
Business Class or First Class. The name ranges with each airline, but the biggest difference
between regular and premium is the spacing of the seating and the quantity of menu items
available to you.