Question 1

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. What makes a good communicator? Use specific reasons and relevant examples to support
your opinion.
2. Talk about a company that communicates badly with its customers. What advice would you
give the company to improve their communication?
Question 2

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. What advice would you give to someone trying to develop business relationships in
Vietnam? Use specific reasons and relevant examples to support your opinion.
2. A foreign company is opening a branch in your country. What factors should it consider? Use
specific reasons and relevant examples to support your opinion.
Question 3

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. Give an example of a company you know which is good at building relationships with its
customers. How do they do this?
2. Why is it necessary to establish positive business relationships? How to build up the positive
business relationships?
Question 4

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. What are some problems companies face when they try to internationalize a brand? Use
specific reasons and relevant examples to support your opinion.
2. Why do some brands/products fail in other countries? Use specific reasons and relevant
examples to support your opinion.
Question 5

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. Which factors would motivate you to work harder? Use specific reasons and relevant
examples to support your opinion.
2. Which company would you prefer to work for? Why? Use specific reasons and relevant
examples to support your opinion.
Question 6

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. What sort of risks do businesses face? What do companies do to deal with these risks
effectively? Use specific reasons and relevant examples to support your opinion.
2. What are the key steps to risk management? Explain.
Question 7

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. What are the advantages and disadvantages of raising finance from banks? Use specific
reasons and relevant examples to support your opinion.
2. How can start-up companies raise money? Use specific reasons and relevant examples to
support your opinion.
Question 8

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. As a customer, what bad behavior from the salespeople irritates you the most? What do you
think can companies and customers do to solve this problem? Use specific reasons and relevant
examples to support your opinion.
2. What are two or three qualities a person needs to deliver strong customer service? Use
specific reasons and relevant examples to support your opinion.
Question 9

Task 1: Role-play
(MAKE SURE THAT STUDENT A AND B CANNOT SEE EACH OTHER'S TASKS.)

Task 2: Discussion
1. Why is customer service important? What advice/suggestions would you give a customer
service officer about dealing with customers’ complaints?
2. In your opinion, what qualities are the most important for someone to succeed in a customer
service role?
Question 10

TASK 2: Discussion
1. Why are companies paying more attention to risk management? Mention significant risks that
need to be seriously dealt with?  Use specific reasons and relevant examples to support your
opinion.
2. What sort of risks do businesses face? What strategies should businesses prepare for dealing
with risks? Use specific reasons and relevant examples to support your opinion.