University of San Carlos - Downtown Campus

Department of Business Administration

CASE STUDY REPORT

First Semester, S.Y. 2022-2023

September 6, 2022

Submitted by:

Angcon, Angel

Batara, Briel

Bugas, Albet

Roble, Jellian

Tejedor, Christopher

Submitted to:

Engr. Jovenal Marabiles Arnaiz

 I. Introduction

While improving patient and medical care services, CM Hospital is aiming to

reduce expenses. Pharmaceuticals, such pills, and fluid therapies, like intravenous

fluids, are both used in hospital pharmacies. The pharmacy acquires medications

in huge bottles and containers and then disperses them in smaller unit-dose

amounts as directed by the doctor.

Errors in this process can have a variety of detrimental effects on the patient's

health, from allergic reactions to the patient's death in the worst-case scenario, as

the error rates in hospital pharmacy were reported in national studies to range

from 0.01 percent to 15 percent. The pharmacy's mission is to "bring the

appropriate drug to the right patient at the right time."

II. Statement of the Problem

. These questions are addressed in this case study on Cebu Metro Hospital

Pharmacy.

● How does the process need to be set up (in terms of parallel or serial

workstations)?

● How should the roles of pharmacists and medical technologists be structured?

 ● What suitable productivity standards ought to be incorporated into the process

design?

III. Analysis & Findings

Given that the demand in this case is = 32 prescriptions/hour

Cycle time: 0.2 + 1.9 + 1.4 + 1 + 4.5 + 1 + 2 = 12 prescriptions per minute
60𝑚𝑖𝑛
Capacity per hour = 12𝑝𝑟𝑒𝑠𝑐𝑟𝑖𝑝𝑡𝑖𝑜𝑛𝑠/𝑚𝑖𝑛
= 5 prescriptions/hour

The process that constrained the delivery of services or output is Step 5 which is
preparing the prescription, including the label, and attaching the proper labels to the
proper bottles, since it has the longest processing time among the 7 steps at 4.5 minutes
per unit.

The process steps did not achieve line balancing because there is only 1
pharmacist who currently performs steps 2 to 7 for each patient's prescription and it takes
11.8 minutes/unit or 5.1 units/hour. However, they had 2 technicians who only performed
the first step which only takes 0.2 minutes. This means that the pharmacist performs 98%
of the processes.

𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑛𝑔 𝑇𝑖𝑚𝑒 60𝑚𝑖𝑛

Takt Time = 𝐷𝑒𝑚𝑎𝑛𝑑
= 32𝑝𝑟𝑒𝑠𝑐𝑟𝑖𝑝𝑡𝑖𝑜𝑛𝑠/ℎ𝑜𝑢𝑟
= 1.875 prescriptions/hour

𝑇𝑜𝑡𝑎𝑙 𝑡𝑎𝑠𝑘 𝑡𝑖𝑚𝑒 12𝑚𝑖𝑛

Resources needed = 𝑇𝑎𝑘𝑡 𝑡𝑖𝑚𝑒
= 1.875
= 6.4 or 7 employees

𝑇𝑜𝑡𝑎𝑙 𝑡𝑎𝑠𝑘 𝑡𝑖𝑚𝑒 12

Efficiency = 𝑇𝑎𝑘𝑡 𝑡𝑖𝑚𝑒 𝑥 𝑅𝑒𝑠𝑜𝑢𝑟𝑐𝑒𝑠 𝑛𝑒𝑒𝑑𝑒𝑑
= 1.875(7)
= 0.9142 or 91.42%
IV. Alternative Course of Actions

We have established that 7 staff are required using our products, and if

7 new employees will be hired by the business, increasing efficiency to 91.42%.

V. Conclusion & Recommendations

In order to achieve more efficiency in the provision of the services, the group

came to the conclusion that Cebu Metro Hospital Pharmacy needed hire more

staff. It was indicated that they need seven (7) personnel to work for each stage in

the process design.

Recommendations
As a result, we recommend that the business hire at least 7 personnel who will be

responsible for various processes.

Step 1 = 1 Worker

Step 2 = 1 Worker
Steps 3 and 4 equal one employee.

Step 5 = 2 Workers

Step 6 = 1 Worker

Step 7 = 1 Worker

7 Personnel

Step 5 will be restricted or limited if there are 2 staff working there.

cut down to 2.25 minutes.