EID CM NAME NETWORK ID DOJ AOS

20304495 Tajwar Hossain Rifat genex.tajwar 19-Jul-21 481

20304518 Rehnuma Rashed genex.rehnuma 21-Aug-21 448
20304530 Mahmuda Afrin Chaity genex.mah.afrin 21-Aug-21 448
20304541 Nisar Mahmood genex.nisar 21-Aug-21 448
20304543 Mohammed Mohsin genex.mohammed 21-Aug-21 448
20304570 Rosy Akter genex.rosy 26-Sep-21 412
20304579 Munmun Akter genex.munmun 26-Sep-21 412
20304591 Kazi Md. Aminul Eahsun genex.eahsun 26-Sep-21 412
20304598 Abdul Motalab Shihab genex.amshihab 8-Oct-21 400
20304603 Md Asif Uddin Shuvo genex.aushuvo 8-Oct-21 400
20304696 Mohammed Sifullah Sabbir genex.mohammedss 9-Dec-21 338
20304706 Mehedi Hasan genex.mehedihn 9-Dec-21 338
20304736 Md Yeasin Arafat Rahii genex.yarafat 12-Jan-22 304
20304745 Meer Mowdud Niaz Uddin Tamzid genex.mniaz 12-Jan-22 304
20304742 MD Ahsanul Haque genex.ahaque 18-Jan-22 298
20304784 Nilay Barua genex.nilay.b 27-Jan-22 289
20304773 Kazi Mahbuba Akter genex.kazim.a 27-Jan-22 289
20304765 Farjana Akter genex.farjana.a 1-Feb-22 284
20304814 Mst. Farzana Akter genex.farzana1 8-Feb-22 277
20304820 Nur A Alam genex.nur1 8-Feb-22 277
20304831 Joy Paul genex.joy 8-Feb-22 277
20304832 Md Shihab genex.shihab1 8-Feb-22 277
20304808 Samia Sultana genex.samia 8-Feb-22 277
20304835 Maria Sultana genex.maria1 16-Feb-22 269
20304891 Nishad Parvez Dip genex.nishad 11-Mar-22 246
20304885 Rocksana Ali Nitu genex.rocksana 11-Mar-22 246
20304934 Moriom Akter Bristi genex.moriom1 29-Mar-22 228
20304932 Nusrat Jahan Meem genex.nusrat2 29-Mar-22 228
20305125 Rahat Uddin genex.rahat1 11-May-22 185
WEEKLY QUIZ - 4 WEEKLY QUIZ - 3 WEEKLY QUIZ - 2 WEEKLY QUIZ - 1
EKLY QUIZ - 2 WEEKLY QUIZ - 1 WEEKLY QUIZ - 2 (B) WEEKLY QUIZ - 2 (A) WEEKLY QUIZ - 1
WEEKLY QUIZ - 4 WEEKLY QUIZ - 4 WEEKLY QUIZ - 3 WEEKLY QUIZ - 2
WEEKLY QUIZ
 Question

1. Customer using a Minute pack of 147tk & he has the unused talktimes of the plan of 250tk, then he
purchased a MyPlan Bundle of 249tk to carry forward the unused talktimes, He has sufficient Credit Limit
also.. Now question is "which will be deducted first based on their priority?"

2. A xplore true xp user purchased a myplan bundle of 599tk, mistakenly he paid a payment of 48tk in his
account. now which call rate he is enjoying?
3. What is the Default Credit Limit for 'High Value' Customer, who migrated from Prepaid to Postpaid
through MyGP app?
4. a VP sim user successfully migrated to postpaid then he had done the MNP process due to GP's Payment
Update delay issue,. after 30 days he did port in again to GP.
5. What is the correct validity for Emergency Credit Limit?

Question
1. A BS customer mistakenly recharged 147tk where he got 210 minutes against the recharge. Now he
contacted with u to get refund the amount. What will u do?

2. A BS Prepaid (is bulk ticked) customer called u to deactivate his Call Forwading Service. What will u do?

3. A BS Postaid (is bulk not ticked) customer called u to deactivate his Call Forwading Service. What will u
do?
4. A BS Customer (is bulk not ticked) wants to Migrate his sim BS prepaid to Regular Prepaid package. What
should he do?
5. A BS Postaid (is bulk not ticked) customer called u to know his Package Tariff. What will u do?

Question
1. Right now which mobile network is Availabe in INDIA for GP prepaid roamers?

2. How to check Pre-paid International roaming account (dollar) balanece?

3. How can a SMS roamer migrate his roaming package to Basic Roaming?
4. Customer called 121 and said he wants to deactivate his International Roaming service. What will you do
now?
5. Customer will be able to check the expiry date of Roaming Bundles by using _________.

Question
1. If a high value customer wants to migrate physical sim to E-sim then what will be the charges?

2. What will be the validity of roaming daily unlimited data bundle?

3. Which DA emergency credit limit is been disbursed?

4. If customer number is NPD bar, can a customer access his MFS account by dialing USSD?

5. Post-paid customer can get itemized bill of 6 months from GPC. Is this statement true or false?

Question
1. What is the total cost for 5MB as PPU for prepaid customers?

2. What is the total cost for 5MB as PPU for postpaid customers?
3. as GP is temporary banned on sales of new sim, in this case can a customer migrate his physical sim to
eSIM?
4. to activate roaming service in which email address a customer need to send mail?
5. as per 01711 no series FAQ, customer will get star status by purchasing 9000tk & 18000tk bundle. This
statement is -
Question
1. E-sim can be identified only by "Profile Status"

2. My plan user can be able to use rate immediately after opting out from bundle.

3. If customer purchase 01711 series connectin then total 4600tk will be added as his security deposit.

4. Customer will get the refund amount within 60 working days after cancellation of roaming service.

5. For card update we will request roaming customer to contact with respective bank.

Question

1. If Customer recharge failed and didn’t get refund within Committed Timeline, What should CM do?

2. What will be the pulse in roaming combo offer’s (minute)?

3. Prepaid roaming customer wants to refund his/ her unused roaming balance. What shout CM suggest?

4. If any customer selects any other roaming partner’s network (not listed in Specific partners’ list), he will
be able to use voice, SMS & Data As usual.

5. Recycled SIM Ownership Document Applicable for all consumers Prepaid and consumer Postpaid.

Question
1. Customer can buy any pack from MyGP app with Internet Pack Purchase with EB.
2. Customer brings handset from abroad or receives gifted handset and connected in mobile network. What
is the timeline for complete registration?
3. From Buddy Tracker service to see list of friends which I can track write "LIST <space> Show" & send to
23020
4. Grameen Phone Public Phone users called 121 and asked how to be STAR. What should a CM do?
5. Newly activated Grameenphone Prepaid customers who activate or have MyGP will get the following
offers:
Question
1. Customer purchased an internet pack with renewal feature but after Bundle expiry found purchased pack
was not renewed. Is there any process to check for front-liner weather the pack is activated with renew or
not?
2. Customer Purchased a modem on GP Shop, Now he can use any GSM feature supported SIM card.

3. To get acknowledgement of successful delivery from customer end, Delivery partner send a OTP to the
customer contact number. Customer need to share this OTP with Delivery Agent.

4. If Customer purchased a product from GP online shop and different features of payment page (SSL page
or different payment partner page like bKash, Rocket, Nagad etc.) is not working then what should CM do?

5. Customer gives another number (GPPP) to know his Pre to Post eligibility. Here CM should crosscheck the
NID information to verify the customer. The service is -
Question
1. A VP customer doesn’t have own International credit card but he wants to activate his International
Roaming service. Can he activate the international roaming service with any other’s International Credit
Card?
2. Available Credit Limit is 0.00, SOB 19 = inactive, Due date bar = false, customer have enough minute
balance . But he is facing the Outgoing Calling Problem. What should CM do now?
3. Prepaid customers can’t stop EOCN service.
4. 4. Available Credit Limit is 0.00, SOB 19 = inactive, Due date bar = false, customer have enough Internet
balance. But he is facing the problem to use internet. What should CM do now?
5. Which is wrong USSD to avail Emergency Balance service?

Question

1. If Recharge Status is ‘In progress/Process/Pending’ in online payment tool. Then what should CM do?

2. Customer isn’t getting OTP from “GPAY” masking name. Then What should CM do?
3. All MyGP users will notify through an expiry sign in dashboard 30 hours earlier to purchase the same DA
pack to extend the validity of unused data.
4. Pack Purchase Validity extension from MyGP is eligible for -
5. On 25th August, a customer called 121 and claimed that After subscribing to his DND service and waiting
for 03 days still he is getting SMS from GP Masking. What should a CM do?
Question
1. Recycled SIM selling (Applicable only for consumer Prepaid, consumer Postpaid, Village Phone, Ekota
Prepaid & BS Prepaid COIP/ IOIP SIM, BS Postpaid). This Statement is -

2. If a customer called 121 from a recycle sim and claimed that there is already an account of MFS (Bkash) is
existed. For that reason, he can’t open an account from this number. What should a CM do?

3. If a subscriber interested to activate roaming service, then which channel he/she can use for activating or
placing the activation request?

4. Customer complaints that s/he is not getting network access in a specific handset after activating new SIM
card. Can use the SIM card in all other handsets. CIM >> HLR >> IMEI Status>>Whitelisted. What will be the
CM Communication?

5. What is the fee of Physical sim to e-Sim Migration for a STAR Customer?
6. If any Xplore Postpaid (by born Postpaid) wants to migrate to Xplore True XP / MyPlan postpaid, what will
we do?
7. What will be the pulse in roaming combo offer’s (minute)?

8. After availing Emergency Balance, can a consumer prepaid customer make calls to 121?
9. MCA system will not generate any alert if the name of all three callers exceeds the character limitations
(30 character) This statement is -
10. After availing Emergency Balance, can a consumer prepaid customer make ISD SMS?
 Answer

Commitment Plan

80 paisa

500 TK

Activation day + 2 days

Answer

request to contact with KCP

will deactivate from HLR

will deactivate from HLR

need to visit GPC or GPXC

request to contact with KCP

Answer
None of them

*566*4#

None of them

Transfer the call to 2nd tier

SMS

Answer
99 TK

Activation day + 1 day

104

YES

Answer
6.66

6.09

YES

gproaming@grameenphone.com

Answer
0

Answer

CM will create a ticket in SRs

60 sec

Requested to visit touch Point.

Answer Right Answer Wrong Anser No Submission

0 8 12 6

10 days 15 5 6

0 16 4 6

None of them 10 10 6

Both of Them 8 12 6

Answer Right Answer Wrong Anser No Submission

Yes 18 6 1
1 21 3 1

TRUE 24 0 1

Create a ticket in SRMS 19 5 1

Wrong 21 3 1

Answer Right Answer Wrong Anser No Submission

No 20 4 1

Will follow SM-1 modality 19 5 1

0 18 6 1

Will check CIT information first 21 3 1

None of them 14 10 1

Answer Right Answer Wrong Anser No Submission

Should raise a complain 21 1 2

Will follow SM-8 8 14 2

0 12 10 2

Internet Only 16 6 2

Share the timeline with the proper apology 21 1 2

Answer Right Answer Wrong Anser No Submission

False 18 5 4

Keep SRMS as SIM CARD PROBLEM 17 6 4

All of them 19 4 4

Request customer to check handset settings and

inform customer that we don’t have any 19 4 4
problem at system level.

Free of Cost 19 4 4
We will keep open ticket from SRMS. 20 3 4

60sec 19 4 4

No 20 3 4

1 15 8 4

Yes 13 10 4
26

26

26

26

26

25
25

25

25

25

25

25

25

25

25

24

24

24

24

24

27

27

27

27

27
27

27

27

27

27
 TEAM GLADIATOR WEEKLY QUIZ - 1
EMP ID NAME TENURE Q1 Q2 Q3 Q4 Q5 Q6 Q7
20304495 Tajwar Hossain Rifat 481
20304518 Rehnuma Rashed 448
20304530 Mahmuda Afrin Chaity 448
20304541 Nisar Mahmood 448
20304543 Mohammed Mohsin 448
20304570 Rosy Akter 412
20304579 Munmun Akter 412
20304591 Kazi Md. Aminul Eahsun 412
20304598 Abdul Motalab Shihab 400
20304603 Md Asif Uddin Shuvo 400
20304696 Mohammed Sifullah Sabbir 338
20304736 Md Yeasin Arafat Rahii 304
20304745 Meer Mowdud Niaz Uddin Tamzid 304
20304742 MD Ahsanul Haque 298
20304784 Nilay Barua 289
20304773 Kazi Mahbuba Akter 289
20304765 Farjana Akter 284
20304814 Mst. Farzana Akter 277
20304820 Nur A Alam 277
20304831 Joy Paul 277
20304832 Md Shihab 277
20304835 Maria Sultana 269
20304891 Nishad Parvez Dip 246
20304885 Rocksana Ali Nitu 246
20304934 Moriom Akter Bristi 228
20304932 Nusrat Jahan Meem 228
20305125 Rahat Uddin 185
GENEX INFOSYS LIMITED, CHITTAGONG 19 18 20 19 20 21 20
### 0
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### 0
EKLY QUIZ - 1 Month End Score : NOVEMBR'22
Q8 Q9 Q10 Accuracy Total Attempt Right Answer Total Accuracy Group Acc.
100.00% 10 10 100.00%
100.00% 10 10 100.00%
80.00% 10 8 80.00%
50.00% 10 5 50.00%
70.00% 10 7 70.00%
70.00% 10 7 70.00%
80.00% 10 8 80.00%
70.00% 10 7 70.00%
80.00% 10 8 80.00%
100.00% 10 10 100.00%
90.00% 10 9 90.00%
90.00% 10 9 90.00%
0 0 0.00%
70.00% 10 7 70.00% 68.89%
60.00% 10 6 60.00%
0 0 0.00%
0 0 0.00%
70.00% 10 7 70.00%
80.00% 10 8 80.00%
90.00% 10 9 90.00%
60.00% 10 6 60.00%
80.00% 10 8 80.00%
70.00% 10 7 70.00%
90.00% 10 9 90.00%
80.00% 10 8 80.00%
80.00% 10 8 80.00%
50.00% 10 5 50.00%
20 16 13 77.50% 240 186 77.50%
697 1
242 1
105 1
257 1
252 1
69 2
170 1
367 2
100 1
154 1
282 1
164 1
83 1
62 1
259 1
107 1
162 1
141 1
179 1
124 1
140 1
77 2
149 1
273 1
213 1
304 1
196 1
138 1
510 1
686 1
851 2
46 1
85 1
201 1
69 1
 90 1
162 1
399 1
152 1
199 1
134 1
75 1
141 1
291 1
315 1
89 2
1255 2
179 1
179 2
176 1
177 2
183 1
434 3
109 2
72 1
688 3
244 2
38 2
149 1
68 1
98 1
230 1
320 1
190 1
305 1
356 3
160 2
216 1
91 1
134 1
127 1
88 1
132 1
146 1
42 2
96 1
191 1
136 1
67 1
185 1
144 2
177 1
215 1
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331 1
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323 1
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26 1
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185 1
104 1
74 1
270 2
151 1
205 1
112 1
345 1
390 1
170 1
111 1
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364 1
233 1
909 1
188 2
432 1
195 1
69 1
101 2
130 1
154 1
67 1
162 1
585 2
123 1
314 1
194 1
187 1
368 2
 64 1
59 1
209 1
296 2
262 1
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 543 1
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577 2
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278 3
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238 1
90 3
1029 2
132 1
596 1
120 1
181 1
522 1
1926 2
239 1
74 2
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350 1
215 1
50 1
66 1
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191 1
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79 1
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185 2
64 1
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45 1
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357 1
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169 1
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365 1
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634 1
137 1
304 1
155 1
221 1
153 1
399 1
218 2
86 1
436 1
145 1
63 1
122 1
121 1
301 1
127 1
144 1
134 1
97 1
105 1
194 1
399 1
180 1
125 1
141 1
84 1
182 1
164 1
88 1
200 1
150 1
144 1
154 1
118 1
417 1
262 2
216 2
667 2
515 2
87 1
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668 1
505 1
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821 1
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181 1
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473 1
361 1
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321 1
113 1
252 1
79 1
284 1
90 1
84 1
360 1
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233 1
312 1
200 1
272 3
114 1
186 1
Kazi Md. Aminul Eahsun
Meer Mowdud Niaz Uddin Tamzid
Kazi Mahbuba Akter
Farjana Akter