CHRISTI MANALO

I have always been fascinated with great and strong-willed leaders of the ancient time. That is
how I see myself because that is what I am. Like them, a conqueror. My skills, my motivation,
my leadership and theirs, comes from the Divine and it can never go wrong.

SCHOLASTIC

April-June 2017 – Blue Ocean Training and Consultancy - Dubai, UAE

Project Management Professionals – PMP

1991-1993 Sta. Isabel College

Taft, Manila
Bachelor of Science in Education
Major in Religious Education

Training and Development:

 Managing a project which includes; identifying requirements, establishing clear and

achievable objectives, balancing the competing demands of quality, scope, time and
cost. Adapting the specifications, plans, and approach to the different concerns and
expectations of the various stake holders.

 Continuously improving and detailing a plan as more detailed and specific information
and more accurate estimates become available as the project progresses, and thereby
producing more accurate and complete plans that result from the successive iterations
of the planning progress.

 The application of knowledge, skills, tools and technique to project activities to meet
project requirement.

 Project Management is accomplished through the application and integration of the

processes which are grouped in the 5 process groups.
- Initiating
 - Planning
- Executing
- Monitoring and Controlling
- Closing

COMPETENCIES

 Was able to handle well with very a calm attitude the pressures of being a neophyte in Dubai
when started in the company and able to cope-up with the system and structure.
 Gained the trust and confidence of the company after 7 months and was moved to the sister-
company of the existing, with a different job designation and responsibilities.
 Organized and managed one of the projects and fixed all the governance issues and created a
structure for Facilities Management in the building.
 Was able to create a harmonious relationship with the supplier AMC (contractor) that leads to
cost cut the annual budget for each financial year.
 With good communication skills, that the owners and residents were very happy to see
improvements in the building which encouraged them to pay the service charges.
 Demonstrating strong communication skills by answering emails on time and being able to
convey information to others in a simple and unambiguous ways.

WORK EXPERIENCE

NOVEMBER 2017 – OCTOBER 2018

TOP THREE REAL ESTATE DEVELOPMENT
HEAD OF OPERATIONS/COMMUNITY MANAGER
Head of Operations – Duties and Responsibilities

 Interface and resolve issues as reported by board members and homeowners

 Develop written communications to homeowners on non-compliance issues, meetings, and
annual calendar events
 Meet contractual obligations for each community
 Prepare Annual budget and directly deal with RERA authorities
 Relegate work orders as assigned by Supervisors to assure that the work orders are correctly
routed Track and report on key action items and deliverable's
 Diligently approve invoices for each association
 Conduct regular property inspections, dictate reports, and carry out all appropriate actions
 Review all Association financial statements on a monthly basis
 Prepare a Management and Directors' Report for each Board meeting
 Interact with all Associations' contractors and colleagues on behalf of the Board
 Track and follow through on all issues of non-compliance

 Work hand-in-hand with the project team to create a mutual understanding of the project
strategy based on the requirement of the job
  Conduct in-depth reviews and analysis of all project or contract documents so as to be familiar
with every detail and/or requirements
 Work with safety units in a bid to plan and manage safety programs for each project and make
sure that all aspects of safety are reached
 Help project managers and engineers in the arrangement and analysis of projects and scheduling
of reports on projects
 Oversee projects as they are being carried out to make sure that the work is done according to
outlined specifications, and that they also conform with project timetable
 Convey project needs from the project manager to the management of the firm. For example, in
a case whereby extra funds are needed for the completion of a project, the project manager
communicates the situation to the management of the company usually through the
construction operations manager
 Assist in the maintenance, development, and enhancement of the company’s relationship with
contractors in a bid to produce strategic partnership
 Train and mentor employees in areas of project management and estimating.

MAY 2015-SEPTEMBER 2017

KINGIFELD OWNERS ASSOCIATION MANAGEMENT SERVICES
OA Community Manager
OA Community Manager Duties and Responsibilities

 Maintain communication with the board, association members/owners, and vendors

 Respond to letters and log calls from owners, and send notices of annual meetings.
 Produce financial statements.
 Advise the board on governing documents.
 Maintains file for each member of the association/owner.
 Handle emergency situation
 Making sure of the health and safety of the residents and updating always EPP, PPM and
often fire drill.
 Creates a facilities management structure according to the need of the building.

MEP/AC Maintenance Duties and Responsibilities:

 Ensuring that services provisions clearance is provided in time for structure.
 To provide technical advice to construction team.
 To oversee MEP service installation under civil contractor scope of works.
 Close inspection for MEP contractor installation works.
 Carry out site walks and inspection for service installation, identifying poor quality
elements and advise construction and MEP team.
 Carry out inspection for MEP Contractor material along with QA/QC and Consultant sign
off.
Fire Fighting Maintenance Duties and Responsibilities:
 Prevents fire damage by conducting surveys and inspections for hazards; enforcing
codes.
 Prepares citizens to prevent fire damage by developing and conducting educational and
training programs.
  Ensures availability of water at fire scene by testing hydrants; requesting and expediting
repairs; verifying repair.
 Minimizes fire damage by responding to alarms; driving and operating equipment;
regulating water pressure; combating and extinguishing fires; rescuing and reviving
people.
 Ensures operation of equipment by completing preventive maintenance requirements;
following manufacturer's instructions; troubleshooting malfunctions; notifying
supervisor of needed repairs; evaluating new equipment and techniques.
 Maintains operations by following policies and procedures; reporting needed changes.
 Provides information by completing reports.
 Maintains technical knowledge by attending educational workshops; studying
publications; participating in scheduled drills.
 Maintains fire station building, grounds, and related equipment by completing
maintenance schedules.
 Contributes to team effort by accomplishing related results as needed.
Project Coordinator duties and responsibilities: 7 months
 Formulate RFP for tendering.
 Follow-up contractors and set meetings to negotiate quotations.
 Deal with the developer.
 Prepare RERA documents for service charge approval.
 Coordinate from the account department for audit.
 Attend management meetings for the minutes.
 Prepare the necessary material for the projects Annual General Assembly (AGA)

DESIGNWISE TECHNICAL WORKS LLC

Secretary/Admin
Secretary duties and responsibilities: 7 months

 Write business letters

 Deal with telephone and email enquiries, using an email system(e.g. Outlook)
 photocopy and print various documents, sometimes on behalf of other colleagues
 Organize and store paperwork, documents and computer-based information
 Create and maintain filing and other office systems
 Keep diaries and arrange appointments
 Schedule and attend meetings, create agendas and take minutes - shorthand may be
required
 Book meeting room and conference facilities

September 2009 – December 2011

Teletech, Cainta
Technical Support Representative
Account: Charter
Duties and responsibilities:
 Respond to technical service inquiries from customers in a timely fashion
  Efficiently analyze customer issues and provide logical solutions
 Log and analyze technical service inquiries and identify trends leading to early identification of
emerging issues
 Provide support for the creation of training materials including webinar, presentation and video
creation
 Train internal employees and customers via presentations, webinars as well as hands-on
 Test and trouble-shoot returned items
 Update contents of the Technical Support page on the website as assigned
 Create product manuals for new products, ensure existing product manuals are up-to-date
 Develop product knowledge to serve as a technical resource to the Domestic and International
sales teams
 Provide input on technical service tools that could be beneficial to customers or employees
 Represent the company at trade events or industry functions as assigned
 Other duties as assigned
March 2012 – November 2012 AEGIS, ORTIGAS, PASIG Recruitment Specialist
- Collect and review applicants documents
- Verify all documents submitted by the applicant
- Making sure all documents are authentic and stamped by specific state if required
- Update applicant’s status
- Provide accurate information to each applicant

February 2013 – March 2015

Startek, Ortigas
Customer Support Representative
Account: AT&T
Duties and responsibilities:
 Communicating with clients and customers about their experiences with a product or service
 Providing advice on purchasing products or services
 Answering client or customer questions about properly using or accessing a product or service
 Taking or processing orders for a product or service
 Listening to customer or client complaints or concerns and working to resolve their issues

Key Skills Sought

 Excellent communication skills – verbal, written to include report writing and group
presentations
 Influencing and negotiation skills
 Well-developed interpersonal skills
 Commercially sound with a good understanding of profit and loss accounting and the influence
of operating factors e.g. volume v price
 Excellent organization skills, able to prioritize
 A collaborative team player – concerned with the team success as well as individual performance
 Visible Leadership skills – can motivate others to achieve
 Solution orientated, decisive by nature

63.9678918246 mdivine712@gmail.com