TIME FIBRE SERVICE INSTALLATION / ACTIVATION RATE CARD

SERVICE INSTALLATION / ACTIVATION: ITEMISED CHARGES Service Order No.:

NO. TYPE OF SERVICE UNIT QTY RATE (RM) COST (RM)
STANDARD INSTALLATION
A. SDU Solution:
Fibre optic cabling from Fibre Termination Box (FTB) 40
Meter
to Optical Network Unit (ONU) meters
*FTB should be placed next to Point of Entry (POE)
B. (MDU) Buildings with non pre-laid fibre:
20
Fibre optic cabling from POE to ONU with surface Meter
1 meters
casing enclosure
C. (MDU/SDU) Buildings with pre-laid fibre: 6
Meter
Fibre optic cabling from socket meters
D. (MDU) Buildings with pre-laid fibre for 2Gbps
20
Free-of-charge
(SOHO with patch panel) Meter
meters
Fibre optic cabling from socket to ONU
2 Cat-5E cabling from ONU to Wi-Fi router Meter 1 meter
Installation and configuration of devices for
broadband and voice services
3 Unit 1
• ONU • Phone (if applicable)
• Wi-Fi router • Wi-Fi MESH AP (if applicable)
ADDITIONAL INSTALLATION
1 Fibre Patch Cord Unit RM15 Charges are billed directly
2 Fibre Connector Unit RM30 to customers by Time.

NON-STANDARD INSTALLATION
(MDU) Supply and installation of new fibre from
1 riser to Point of Entry for greenfield building Unit RM300
(customer’s request)
Supply and installation of additional fibre optic
2 cable Meter RM10/meter
(Applicable for distance more than given for standard
installation)
3 Supply and installation of additional Cat-5E cable Meter RM10/meter
Installation of access port within customer
premises: To cut open, access, repatch and repaint
4 Each RM50/port
the port (white, matex paint)
(Applicable within customer's house)
Additional drilling – with repatch and repaint (white, Charges are to be paid
matex paint) directly to Service Installer
5 Each RM50/hole
(Applicable for drilling more than given for standard
installation within customer’s house)
Configuration and troubleshooting of WiFi
6 Hour RM80/hour
connections for customer’s devices. (Max cap Rm300 per day)
(Desktop, laptop or router)
IT support services on customer’s own equipment
RM80/hour
7 (PC, Laptop, WiFi router or other devices that is not Hour
(Max cap: RM300 per day)
supplied by Time)
8 Supply & Installation of shelf for device placement Unit RM100
Installation of fibre cable being laid through the roof
to the ceiling with protection (PVC piping or micro Unit RM100
9 duct)
9.1 Supply and installation of addition protection
Meter RM5/meter
(PVC or micro duct) for more than 5 meters
OTHER CHARGES

TOTAL AMOUNT: RM
TOTAL AMOUNT PAYABLE: RM
ALL NON-STANDARD INSTALLATION CHARGES ARE TO BE PAID DIRECTLY TO TIME AUTHORISED SERVICE INSTALLER UPON
COMPLETION OF INSTALLATION.
TO BE COMPLETED BY CUSTOMER
 I hereby confirm that the Service Installer has explained clearly on the additional charges (if any) and I hereby agree to pay
the additional charges to the Service Installer.
Name
MyKad / Passport No.
Customer’s Signature / Date
• For any enquiries, please call Time’s Customer Helpline at 1 800 18 1818 or email cs@time.com.my
• Time does not guarantee, or warrant, that the Service Package will be free from any fault, error or interruption, nor will the
Service Package be liable for any inability to use the service package, or for the interruption, delay or failure.
• Time will not be liable to the customer for any claims, refund or any cost incurred in obtaining any extra service or
assistance has been mutually agreed on between the Service Installer and the customer.