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  • Employee Graviences

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    Preksha Bamania
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    This document discusses employee grievances and how they are handled at Koyaltech Solutions. It defines grievances as employees' perceptions of unfair treatment and explains the main causes as differences in expectations, management practices, and working conditions. Grievances can be either imaginary, based on expectations, or factual, based on violations of policies or contracts. The document outlines three main approaches to handling grievances - the open door policy which allows employees to express issues directly to management, legal compliance which strictly follows union contracts, and a grievance procedure which provides a formal process to elevate issues up the management chain.

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    This document discusses employee grievances and how they are handled at Koyaltech Solutions. It defines grievances as employees' perceptions of unfair treatment and explains the main causes as differences in expectations, management practices, and working conditions. Grievances can be either imaginary, based on expectations, or factual, based on violations of policies or contracts. The document outlines three main approaches to handling grievances - the open door policy which allows employees to express issues directly to management, legal compliance which strictly follows union contracts, and a grievance procedure which provides a formal process to elevate issues up the management chain.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    10 views8 pages

    Employee Graviences

    Uploaded by

    Preksha Bamania
    This document discusses employee grievances and how they are handled at Koyaltech Solutions. It defines grievances as employees' perceptions of unfair treatment and explains the main causes as differences in expectations, management practices, and working conditions. Grievances can be either imaginary, based on expectations, or factual, based on violations of policies or contracts. The document outlines three main approaches to handling grievances - the open door policy which allows employees to express issues directly to management, legal compliance which strictly follows union contracts, and a grievance procedure which provides a formal process to elevate issues up the management chain.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 8

    EMPLOYEES

    GRIEVANCES
    KOYALTECH SOLUTIONS
    What is Employee Grievances?
    Employee's perception of an unfair treatment on the job.

    Lead to feeling of disconnect or dissatisfaction.

    Mainly results from differences in employees Expectations and


    managing practice related to conditions of employment.

    When employee complaints is brought to the notice of


    management it becomes grievance .
    Types of
    Imaginary
    Based on Expectations of employees

    Grievances They arise from ambiguities in service


    conditions.

    The organization is not obligated to


    fulfill such expectations.

    Factual Disguised
    Based on fact. Arise from hidden reasons which are
    ignored by organisation
    They arise from non fulfillment of
    service conditions and faulty Eg: Employee complaining about
    implementations of Human Resource working condition may be dissatisfied
    policies. with a supervisor.
    Causes of Grievances

    Interruption differences
    Management practice
    Labour Union practice
    Personality Traits
    Organisation culture
    Working conditions
    Handling Employee Grievances

    OPEN DOOR POLICY

    LEGAL COMPLIANCES

    GRIEVANCES PREOCEDURE
    OPEN DOOR POLICY
    The employees are invited to walk in anytime and Express
    the grievances to higher level of management.
    The problem is resolved in a manually satisfying way.
    Some organisation adopt the counselling procedures for
    ending grievances.
    They try to understand employee psychology and make him
    realise where the problem lies.
    Promotes upward communication from employees to
    management.
    Suitable all organisation.
    It take time and cost.
    LEGAL COMPLIANCES
    Management takes a logistical view in handling grievances
    It'strictly follows the contract with Union and employees
    The process of handling grievances is specified in the
    contract
    Generally grievances are related to interruptions of the
    contract.
    Simple to understand and easy to administrate however it
    ignores grievances resulting from situation not provided in
    the contract.
    GRIEVANCES PREOCEDURE
    It is the formal organisation mechanism for dealing with employees grievances
    An employee can take his grievances to successfully higher level of management for redressal

    Grievant supervisor
    verbal complaint

    Grievant department head


    written complaint
    Grievant Grievance Committee
    appeal for revision

    Grievant Top Management


    appeal for revision

    voluntary abitation (Third party )


    referred for abilitation

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