MATERIALS NECESSARY TO

COMPLETE THE WORK ARE

OBTAINED IN ACCORDANCE
WITH JOB REQUIREMENTS
These three terms—business Process, Procedure, and Work Instruction—are frequently used
interchangeably. The majority of people really refer to work instructions that they have written as
procedures and characterize a procedure as a process. In this essay, I hope to clarify the differences
between the three terms so that you will know when to apply each one in the quality management
of your company.

The definition of a business process according to the ISO 9001:2015 standard (Quality management
systems - Fundamentals and lexicon) is "A series of related or interacting actions, which turn inputs
into outputs." A process is a series of actions with a particular order in time that transforms a given
input into an output, to further qualify something (result, a product). A process can be thought of as
any activity, or collection of activities, that makes use of resources to convert input components into
output elements.

Modes:

Business Processes are modeled on the Business Process Model and Notation (BPMN) standard,
reflecting the start of the process, the responsibilities of the activities, the sequence flows with all
possible paths (to collect all the exceptions through decision points), the activities to be carried out,
the roles that execute each activity, the events that occur in the process and the finalization (one or
several end events) of the process.

Do not confuse procedure with process. The ISO 9001: 2015 says that a Procedure is: “specified way
to carry out an activity or a process”. When you have a process that must happen in a specific way,
and you specify how it happens, you have a procedure. The procedure is mandatory and is necessary
to develop any Quality Management System. Please pay your attention that not all processes need
to have a procedure, and that the same process may have associated one or several procedures.

Business processes are modeled using the Business Process Model and Notation (BPMN) standard,
which includes the beginning of the process, the roles of the activities, the sequence flows with all
potential paths (to gather all exceptions through decision points), the activities to be performed, the
roles that carry out each activity, the events that take place during the process, and the finalization
(one or more end events).

Process and procedure should not be confused. A procedure is a "defined technique to carry out an
activity or a process," according to ISO 9001: 2015. You have a procedure when a process has to take
place in a particular way and you outline how it does so. The process must be followed in order to
develop.

The necessity to specify the precise technique of performing the tasks due to legal concerns,
regulatory compliance, or business policies will influence the approach. The procedures are used for
tasks where various operations are connected and various company employees or departments are
involved (such as the procedure for the presentation of fiscal models in the Treasury, the purchasing
procedure, the supplier evaluation procedure, the automation procedure of invoices, and the
procedure for risk work).
Tape (assorted)

a strip of cloth, paper, or plastic with an

adhesive surface, used for sealing, binding, or
attaching items together; adhesive tape or
masking tape.

Sealing materials

the material, which is embedded into construction joints

to reach the target of air-tightness and water-tightness
in the circumstance of tolerable displacement.

Cables

a thick rope of wire or non-metallic fiber, typically used for

construction, mooring ships, and towing vehicles.

Wires

a flexible metallic conductor, especially one made

of copper, usually insulated, and used to carry
electric current in a circuit.
Soldering lead

a metal alloy with lead (Pb on the periodic table of

elements) and tin (Sn on the periodic table) as its base
components.

Wire Tie

a type of fastener for holding items together, primarily

electrical cables and wires. Because of their low cost, ease of
use, and binding strength, cable ties are ubiquitous, finding
use in a wide range of other applications.