2 | Practice file
Working with words Business communication
1. Match 1-4 to a-d, then 5-7 toe-gtomake sentences. 1. Put this conversation in the right order.
1 We employ Hello. Can {book two meeting rooms at your hot
2. We export to for March 10th please?
3 We produce — b Good morning, Holiday Lodge. How can I help you?
4 Customers bu € — Yes, ofcourse. Can you give me your compeny
Asian market name, please?
2 , 4 Sorry, can you say that again, please?
Be: snpur financial pervs ftom Geni e — Yes, i's BHH Plasties. Can you give me the prices
€ 6,000 people at our company, worldwide Demet
4... electronic components for computers. fe, Ra RRR
5 We provide — g — Yes. We have one small meeting room for €120 a
6 We sell day and the large conference room costs €200,
7 We develop
2 Put the words in italics in the right order to complete
ynmunications. the conversation from 1.
1 taining for our sottware. B Thanks. Can / me / you /a / special /
fg «. ourproducts to supermarkets
€ new technology for tel
or two rooms?
A Im / dont 1
give special prices for one day, but I can speak tothe
manager about it
B OK, thanks, Do you have Internet ac
2 Complete this crossword.
atng
A Yes
B Good. Can / confirm / you
ry booking
A Sure. Can / me
your email address?
It’s Rafael lemand@bhh.com,
Can / that / spell / you 2
Yes, ra-fave-l, dot, Le-m-a-n-d, at bhh dot com.
B
A
B
A Thank you
3 Choose the best answer from a orb.
1 MMW. Can Thelp you?
Hello, Can | order two laptops, please?
'b Can you tell me your name, please?
you give me the prices, please?
Banks provide us with services, a Can you spelt
A sompany finds new employees.
This company sells houses and offices. (4, 6)
Hotels and restaurants are in the industy b Yes, of course
Samsung is an ___ company. 3 Can you confirm by email, please?
Microsot four email address?
oduces this, a Sure, can you given
Car production is part of the industry Can you speak more slovily?
4 My name's Wiktoria Poslavski
Can you spell that please?
5. Myphone number's 08392739
a 'm sorry, but we don't do that
Can you speak more slowly, please?
80Language at work | Present simple
Present simple
Form
Positive:
They work for Vodafone
Ske works for Vodafone
Negi
Subject + do d
bes not + verb
don't / do not w
e doesn't / does not work for 18M.
Questions:
Do / Does + subject + verb?
Dot / you / we / they work for Unilever?
Does he / she /tework
Short answers:
Yes / No+ subject + do dont / doesn
Yes, do,
Yes, he does.
No,
No, it doesn’.
don't
Careful: he / she / tt No-son main verb in negative and
question form
Spelling
Most verbs: He
Heworks ys
Verbs ending in -0,-ch,-5,-sh, x: He / she / i+ vert + es
Apply he
Exceptions:
Use
‘Totalk about general fac
Glaxo produces pharmaceu
BMW doesn’t provide financial services,
Do you produce electronics? No, I don't. I workin the servi
al produets,
1. Complete these questions with the verb in brackets
‘Then add a short answer.
1A 7 your p France?
(expon)
5A " rore than 10 nation
B No,I
2 Complete the email below with the correct form of the
verbs from the list
To: Kleudia@bme.ce
From: sfleld@bme.com
Subject: New customer information
Hello Kiaudla,
Hore’s some information about yo
The company
ew custon
puter components
'800 people in Europe. Its head office isin
Toulouse to America, but i c
most of Asia with their offices in the UK, b
we tact with thelr factories in France and Italy
God luck with your meeting on Tuesday.
3. Correct the mistakes.
1 You do work for Terranova!
2. We imports most of our product
kia doesnt works inthe auton
4 Does Jane wo
Do you work in the recruitment in
work.
6 Max doesn't develops software. He provides soft
7 Your company people?
id 791 eaNdeIG
a1