136 ISSUE AUGUST 2022, MONDAY

SPECTRUM

IN THIS
ISSUE

THE LEADERSHIP
IMPERATIVE TO THE
HYBRID FUTURE
PAGE 1-2
THE LEADERSHIP IMPERATIVE TO THE
START UP CORNER HYBRID FUTURE
PAGE 3-4

Nobody could dispute Professor Nancy Koehn's assertion that "Real

NEWS CORNER Leaders Are Forged in Crisis" in her article published on HBR in 2020.
& After a few years, we now see a world that has undergone significant
HR FACTS change as a result of the crisis. The leaders that have persevered
through this are developed, yet they still maintain their unique
PAGE 5 perspectives on the future based on their observations, experiences,
opinions, perceptions, and expectations.
The understanding of "hybrid" for themselves and for their
PSYCHOLOGY CORNER organisation is one of the many objectives that need to be addressed
& from the perspective of the leadership. Despite much research in
QUIZ TIME this area, leaders still have a unique perspective on how the term
"hybrid" is defined and used.
PAGE 6 Companies that offered flexibility (which I am oversimplifying by
calling "hybrid" as their USP) as their unique selling proposition
realised that their nice-to-have option had suddenly become a need
when the world was attacked by the coronavirus. The talent market
then underwent a significant upheaval during the numerous periods
when the world's pace slowed, and a brand-new talent war broke
out. Now that they are more mobile, the talent has begun to define
hybrid in ways that suit their demands. Here is the leader's
discussion of the path to a "hybrid" future. These six themes can be
found in a cognitive and realistic portrayal of this journey:
THE TRUST IMPERATIVE
One typical strategy for success in the post-pandemic shift to hybrid is trust. It is not a
choice, and leaders cannot construct it at their own pace. Organizations that were
used to seeing the work being done now had to adjust to seeing the result rather than
the work being done. Teams' problems need to be fixed right now.
Delegation opportunities, opportunities for leaders to empower their teams,
opportunities to create hybrid teams, opening up talent markets that were previously
constrained by geographical constraints, etc., are all increased by trust-based
management. This is a bright spot. We are aware that individuals are more engaged
and businesses perform better when trust is a must.

TRASFORMATION AT THE FORE

The intention and unavoidable requirement for transformation took the place of the
transitioning strategy. Organizations must alter their technology, communication
tools, human capital systems, logistics, supply chains, and performance management
in the hybrid environment. Despite cost limitations, spending on digital and
technology surged even throughout the pandemic. According to a McKinsey research
titled "Rethinking strategy for the new digital edge," some respondents had this
number as high as 65%. Additionally, almost 90% of those surveyed for their study
believe that their business strategy needs to alter (or has changed already).

CULTURE MANIFESTATION
Regardless of how much they have used the hybrid model, a leader's main goal after a
pandemic is to assist the last mile employee in understanding and embracing the
culture. All members of the organisation must see culture in the same way. The key
test for leadership maturity, if culture building has been the centre of leaders'
attention in the past, is how to accomplish it at scale and with agility in the hybrid
ecosystem. For a hybrid workforce, culture and employee value proposition must also
be strengthened. A leader must be focused on adopting a hybrid work environment
while maintaining all cultural subtleties, both implicit and explicit, without
compromising any of them.

COMMUNICATION IN DEPTH
Boundaries that were previously in place at work begin to disappear with the hybrid
or work from home paradigm. The richness of such connection has been lost as
written electronic communication (emails, chats, sms, etc.) has become more
prevalent. How frequently can leaders have in-depth dialogues at both their level and
the level of their teams? Leaders and teams miss out on providing a psychologically
safe environment where people can be vulnerable and feel free to share their
perspectives on what they are subjected to in the absence of deep communication.
Furthermore, pop-ups and screen-based meeting reminders frequently interfere with
leadership coaching and the depth of discourse. Discussions can never be held
without interruptions. To build a successful hybrid model, a leader must have the
time, space, and discipline to undertake in-depth talks about leadership.

SPECTRUM | PAGE 2 AUGUST 2022, MONDAY

START UP CORNER
MSWIPE

Mswipe was founded in 2011, to empower small businesses by enabling them to accept
digital payments easily and quickly. Also known as Mswipe Technologies Pvt. Ltd.,
Mswipe can be described as a financial services and payments company that brings in
exclusive POS, mPOS, card payments, digital payments solutions to empower the
smallest of merchants across the country.Mswipe offers POS (Point Of Sale) System that
lets businesses accept all types of digital payments. i.e via cards, wallets, mobile
payment apps, bank apps, QR Code scanning, and payment via links.

Mswipe Technologies Pvt. Ltd. was founded by Manish Patel in March 2011. Manish
received his MBBS from Mumbai's Topiwala National Medical College, but rather than
being a doctor, he chose to become an entrepreneur. Manish is currently known as the
Founder and MD of the company. Patel previously served as the Director of Milestone
Mercandise Pvt. Ltd., where he worked for over 12 years before founding Mswipe.
Ketan Patel serves as the CEO of the company, and was appointed to the position in
July 2021. Patel is a University of Mumbai alumnus from where he completed his MMS.
He served Kotak Mahindra Bank, as a Senior Vice President and Business Head. Patel
previously was the CEO of CASHe, and the Founder and Managing Director of Ditya
Finance Pvt. Ltd., before he joined Mswipe.

Manish started Sante Wines and Beer, an alcohol business in Mumbai. As an

entrepreneur, Manish noticed that getting affordable POS solutions was a daunting task
for small and medium business owners.As an entrepreneur, Manish himself faced issues
while finding cost-effective POS solutions. He observed that the POS solutions that the
major banks were offering were not accessible and affordable for the owners of small
and medium businesses. Manish realized that expensive technology was the reason
behind high-priced POS.Manish decided to change the situation and started up Mswipe
in 2011. He assembled a technical team and built an end-to-end technological stack to
develop the required technologies for low-cost, reliable PoS terminals with high battery
life and connectivity. Mswipe launched its first product in 2012, which was a card reader
that connected to the smartphone with a 3.5 mm headphone port. The card reader
transforms the mobile phone into a card acceptance device once it is connected. A
GPRS mobile connection is the sole need. Besides cards, merchants may also accept,
phone pe , google pay.n Though we could not track any story behind the name Mswipe,
the name most likely is derived from the act of swiping cards for making digital
payments. The company's primary product includes card readers that help transform a
mobile phone into a card swiping machine, hence the name Mswipe. Mswipe strives to
provide seamless mobile POS solutions to the merchants of India who are lacking easy
and effective POS solutions and thereby create India’s largest financial services
platform for SMEs.

SPECTRUM| PAGE 3 AUGUST 2022, MONDAY

Mswipe can be described as a fintech company that
provides digital payments and POS solutions for
merchants and users. Thus, it operates on a B2B as
well as a B2C model. Mswipe products include a
variety of POS terminals that businesses can choose
from as per their requirements and budget. By
downloading the Mswipe Merchant app, the
merchants can check and manage various
transaction-related data easily. From receiving
transaction alerts to accessing invoices and
Statements of Accounts, the Mswipe Merchant app
simplifies business for the vendors.However, Mswipe "Integrity,
is not just about POS terminals, the company has a
insight &
lot more to offer, which will help small businesses
grow. Mswipe's 'Mventry app' helps vendors take inclusiveness
care of everything from billing,
management, and GST. Mventry also allows one to
inventory
are the three
manage the transactions of multiple outlets from a essential
single device. Mswipe founder Manish Patel claims
that MSwipe has a lot of interesting products qualities of
coming up once the COVID-19 epidemic is contained.
Revealing the future plans Manish said, "We will
leadership."
continue to focus on our growth strategy, and will
shortly be releasing new products that seek to
further enhance our leading position in the SME SADHGURU
market." Furthermore, Mswipe is looking to expand

its business by extending its POS devices to over

100K customers.

SPECTRUM | PAGE 4 AUGUST 2022, MONDAY

 NEWS CORNER
1. Ashish Sapra to succeed G
Venkatraman as CEO of TVS
Credit.
2. Tenured Pfizer leader S
Sridhar resigns from position
of Managing Director; cites
early retirement as the reason.
3. JP Morgan to hire over 5,000
technologists in CY22.
4. Reliance, Nayara face windfall
profit tax on local supplies
alongside exports.
5. Low growth, high inflation:
World faces increasingly
HR FACTS challenging
environment.
global

1. 74% of recent hires believe

they haven't used all of their
potential.
2. Diverse businesses have a 70%
higher chance of capturing up
new markets.
3. 67% of applicants are open to
working on a diverse team.
4. 82% of respondents concur
that receiving praise increases
happiness and morale.
5. To boost employee loyalty,
63% of businesses offer health
benefits.

SPECTRUM | PAGE 5 AUGUST 2022, MONDAY

PYSCHOLOGICAL CORNER

Operant Conditioning
Operant Conditioning is an
activity which is used for
modifying the form and
occurrences of behavior by
making use of the consequences.
In operant conditioning, the
modification of the operant
behavior or voluntary behavior of
an individual is carried out.

QUIZ SECTION
1. Delphi technique is used in?
2. Grapevine is a type of___
communication.
3. The voluntary and involuntary
permanent withdrawal from an
organization is called?
4. Who is the CEO of Apple?
5. What is the fullform of CHRO?

ANSWERS FOR SPECTRUM 135' QUIZ

1. ANTHROPOLOGY 4. PERFORMANCE MANAGEMENT SYSTEM

2. BRIAN HUMPHRIES 5. INCENTIVES
3. EOS-04

SPECTRUM | PAGE 6 AUGUST 2022, MONDAY