YAWI

COFFEE
SHOP

GOOD
COFFEEAFTER
NOON
 meet your dear baristas:)

Barista
DONNA Assistant Manager
DAN

Barista
Manager
ALIAH
ASHLEY
LETS HAVE A BREWMAZING
START UP
LISTEN AND IMAGINE
relax yourself listen to the speaker or
story teller and feel/imagine the scenes
imagine that you are in the situation stated

relax yourself listen to the speaker or

story teller and feel/imagine the scenes
imagine that you are in the situation stated
QUESTIONS:
1. How do you
overcome
failures?
ANALYTICAL
LISTENING in
PROBLEM
SOLVING
Objectives:
Define verbal cues and
analytical listening

Evaluate texts through analytical

listening in terms of accuracy and
validity, and enumerate the flow of
communication.

Use analytical listening in

solving problems
VERBAL CUES
 VERBAL CUES
the adjustment of voice or
change in ones voice to
communicate extra message
related to what is spoken
 PREGNANT
INTONATION STRESS PAUSE
-rise and fall of -emphasis -significant
voice break

VOICE TONAL VOICE

PROJECTION VARIATION VARIATION

-being audible/ -the change in

-change or shift in
loud enough speed, pace, tempo,
voice or emotion
and volume of
through voice
voice
THE COMMUNICATION FLOW
SENDER
The person who delivers the
message to the recipient.

MESSAGE
The information which the sender
is relaying to the receiver.

CHANNEL
The transmission or method of
delivering the message.
THE COMMUNICATION FLOW
DECODING
the interpretation of the
message that is performed by
the receiver
RECEIVER
the person getting or receiving
the message

FEEDBACK
a response for the sender which
would start an interaction
ANALYTICAL LISTENING

analytical listening sometimes called

active listening deals with one's
ability and capacity to carefully and
properly analyze the sound or sounds
listened to
 ANALYTICAL LISTENING

this is also called active listening as

it requires the listener to provide
significant and evolutive feedback or
response on what he or she has heard from
the speaker or the sound platforms

 MISCONCEPTION
a view or opinion that is
incorrect because based on
faulty thinking or
understanding.
ANALYTICAL LISTENING

The features of analytical listening

allows listeners and speakers to avoid:
MISCOMMUNICATION
MISINTERPRETATION
MISINFORMATION

DIFFERENCE OF
LISTENING
AND
HEARING
LISTENING
the act of intentionally
working to comprehend
the sounds
focused, voluntary

HEARING
passive or involuntary
take of sound
effortless
 STAGES OF LISTENING

receiving understanding

evaluating responding

remembering
RECEIVING
refers to the actual
hearing process. In
here, the listener has
to check him/herself
if he/she is able to
hear clearly the
sounds and other
sound points
 UNDERSTANDING
focuses on generating meaning on what has been heard. In
here, the connection communication between the listener
and speaker must be clearly established.
EVALUATING
during which the listener
critically assesses the
information she's received
from the speaker.
The segregating of ideas
and forming of opinion of
what they heard. If
necessary, begin to develop
a response.
RESPONDING
allows the listener to answer questions, provide verbal or
non verbal feedback or responses based on the listened
context.
REMEMBERING
personal stage of the
listener in which he/she
either places the
information into long-
term memory or forgets
the information
presented.
 TIPS TO BE A
GOOD LISTENER

Being a good listener

is a big asset ;)
Withhold judgement Talk and interrupt
It is often difficult to
understand another person's ideas
less
especially when you have a strong sometimes the best
opinion about something but you
approach to listening is
have to listen first before you
evaluate to let the speaker talk.
Speak only when
necessary. In this way
quality communication is
achieved
 ASK QUESTIONS
Sincere questions are genius requests for
information to gather facts and details, clarify
meanings and encourages speaker to elaborate.

PARAPHRASE
restating speakers idea in your
own words to make sure you have
understood them correclty
ATTEND TO NON VERBAL
CUES TAKE NOTES
focusing on a person's When the conversation
non verbal cues may tell involves details or
you more than his or her ideas you need to
words. This includes, remember, notes can be
gestures, postures, essential
vocal tones, facial
expressions and more.
ANALYZE THE SPEAKERS
EVIDENCE
As a good listener, you need to
ask yourself about evidences a
speaker used to support his or
her statements. Once you've
identified the evidence, you
need to make sure it is valid.
The validity of evidences means
details given were research
based, true and supported by
statistics.
 EXAMINE EMOTIONAL
APPEALS
Sometimes emotional
reactions are a valid basis
for action. In some cases
though, emotional appeals
can obscure important
logical consideration.
Analytical listening in problem solving
Analytical listening helps us
understand the root cause of
problems and find better
solutions.
Listening with analytical
thinking is important because
it enables us to assess what
we are hearing, whether
information makes sense, how
well data fits together, and
if there might be a solution
to the problem.
 4 STEPS TO USE ANALYTICAL
LISTENING IN PROBLEM SOLVING
Understand the
problem
Identify the root cause
of the problem
Come up with potential
solutions
Evaluate and
implement
ACTIVITY
TIME!!!!

Listen to the barista's

instruction
 YAWI
COFFEE
SHOP