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Co-Creating A Better Tech Future: Community Visions For Aligning Our Tech Future With The Public Interest
Co-Creating A Better Tech Future: Community Visions For Aligning Our Tech Future With The Public Interest
10 Introduction 59 HX Report
46-53 Podcast series with Unfinished individuals quoted, and may not necessarily represent the opinions
improvements.
You can find all of our activities through the QR code on this page. The
BetterTechFuture.com
In order to align our tech future with the public interest, as is the aim for our
non-profit, we must actively engage a wide swath of the public across various
disciplines, backgrounds, and lived experiences, so that we can better
understand commonalities, differences, and the complex trade-offs involved in
how we design, develop, and deploy technologies.
What I hope you take away from this report is that we need a better system in
order to co-create a better tech future. Since 2018, All Tech Is Human has been
committed to creating a more cohesive Responsible Tech ecosystem that unites
the knowledge across civil society, government, industry, and academia while
promoting greater community and opportunities for collaboration. We have also
been focused on greatly expanding pathways for more individuals to be actively
involved in the "tech conversation."
The major shift that our organization is advocating for is to move away from the
traditional top-down mentality where a few anointed thought leaders develop a
plan that is then disseminated to the masses. In my opinion, that is an outdated
way of approaching the wicked tech & society issues we face. In order to move
the needle toward co-creation that is more considerate over a range of impacts
and interests, we need far greater public participation.
The future of technology is intertwined with the future of democracy and the
human condition, so it is necessary to create structures that are multi-
stakeholder, multidisciplinary, and unify multiple perspectives. I welcome you to
join our community Slack group and open working groups, attend our summits
and mixers, peruse our reports and job board, take part in our mentorship
program, and more.
David
Towards that end, all our reports - including this one - center the voices of our
community. For this report, we have aggregated answers to the question “What
does your better tech future look like and what can we do to achieve that future?” from
a wide range of individuals from a variety of backgrounds and perspectives, as well
as from surveys of our community through our large community Slack channel,
online gatherings, and the multiple in-person summits and mixers we have held
over the last year.
The purpose of this report is to better understand community values and trade-offs
so we can have a more collective approach to determining our tech future.
Decisions that affect so many should never be made with the input of so few.
TECH Co-creating
a better tech POLICYMAKERS
WORKERS future
We’ve also reviewed previous reports for relevant perspectives, pulling insights
from our Responsible Tech Guide, as well as our reports on HX - Aligning our Tech
Future with our Human Experience, Improving Social Media, and AI & Human Rights.
Since our founding in 2018, All Tech Is Human has been working towards a
paradigm shift that highlights the multiple interconnected parts of our socio-
technical ecosystem, acknowledges the competing values and complex trade-offs
involved in co-creating a better tech future, and recognizes that diversity is a
strength. Our participatory model that weaves together multiple perspectives is
entirely intentional, as it surfaces and holds space for the variety of opinions,
research, and resources needed to solve a complex problem and gathers energy
and support as, together, we chart a path forward.
Our processes strive to model our values and our approach. We believe that a
better tech future requires an active system of knowledge circulation across all
stakeholders - civil society, industry, academia, government, media, etc. Towards
that end, we have very intentionally cultivated an agnostic space that encourages
the intermingling of backgrounds, disciplines, and perspectives. Our working
groups, Slack channel conversations, educational programming, and events foster
bi-directional communication, community building, and interaction across multiple
groups. This approach is both relatively unique and profoundly necessary - helping
create a more conducive environment for tackling thorny tech and society issues.
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This holistic, multi-prong approach allows us to grow and support the overall Responsible
Tech ecosystem and movement around community values. A better ecosystem is better
equipped to tackle thorny tech & society issues.
MULTISTAKEHOLDER MULTIDISCIPLINARY
DIVERSIFYING
CONVENING EDUCATION THE PIPELINE
Summits & mixers Livestream series Job Board & talent pool
All Tech Is Human focuses on a wide range of activities so that we can both understand and
influence the entire Responsible Tech ecosystem. Through our programs, individuals and
activities work to create a more robust ecosystem that then is able to better tackle complex
issues.
BETTER TECH FUTURE | 12
A Hub of Knowledge
RESPONSIBLE TECH JOB BOARD:
All Tech Is Human curates a Responsible Tech Job Board, which features hundreds of
jobs, fellowships, and internships that focus on reducing the harms of technology,
diversifying the tech pipeline, and helping ensure that tech is aligned with the public
interest. These include roles in Ethical AI, Trust & Safety/integrity work, Tech Policy
https://alltechishuman.org/responsible-tech-job-board
Better Tech
Education
Issues
Multi-stakeholder
Collaboration on
Tech Issues Human
Diversifying Flourishing
Responses to the question, "What does your better tech future look like and what can
we do to achieve that future?” surfaced eight distinct categories related to either a
perceived root cause of today's problems or an avenue for improving systems and
structures.
BETTER TECH FUTURE | 14
For a better tech future, tech companies need to acknowledge that they have
become global social institutions as well as corporations and do business
accordingly. That literally has to mean "doing well by doing good." Ways they can
do this include:
With independent experts, review the internal and external ecosystem of user
care and harm mitigation and identify where internal systems, such as content
moderation, fall short in each of their markets.
As an industry, identify, work with and fund external providers of user care that
complement industry efforts in every country, or at least regionally – providers
such as Europe’s Internet helplines and Meta-supported NCII.org now in India as
well as the UK. In addition to responding to statutory requirements around the
world, listen to representative samples of users in every market where their
services are used – for product and policy development.
can put the long-term before the short-term and the rights
from profit and shifts it towards human communities, and moves away
words, and it is. These are the broad stroke goals that I think we need to
strive towards in order to make tech work for humanity and the world.
I’m not sure we know exactly what that future will look like, but if we
espouse the right methods and approach, I believe that we can achieve
to be involved, because they will determine exactly how that future will
EDINBURGH
interest.
RESPONSIBLE TECH GUIDE | 20
A better tech future is multidimensional for me: On one
hand, technology as a tool can be used for greater social
good. But with the Dual Use problem at play we need to
go a step deeper to make this happen: I envision users
who learn early about the implications of computer-
mediated-communication and human-technology-
interaction. For the responsibility of technologists I
envision tighter regulations and greater education
about social implications of the tools they analyze, build
and market - all within a resilient and innovative system
that adapts quickly to new successes and abuses. -Ben
Schultz, Student Computational Social Systems at
RWTH Aachen University
The tougher question: how to get there? It will require citizens that are
much more aware and active regarding how they use and engage with
technology, and their cybersecurity and digital privacy.
It will demand new policy and regulatory solutions to set guardrails for
technology and the digital economy, developed through close
engagement among government, academia, industry, and civil society
institutions. And it will necessitate a greater
willingness among industries and technologists
developing and deploying tech to apply
principles and practices and responsibility to
their work and business models.
business models.
Tech spaces where youth engage will be designed with the thoughtful
and intentional input of youth throughout the full product development
process. Harms will be minimized because human-centered design
approaches will be the norm. Innovation will be synonymous with the
creation of safe and thriving communities that stimulate creativity,
healthy debate and connection. This might mean smaller, online
neighborhoods and not massive platforms where common norms are
more difficult to establish and enforce. And higher quality, higher
integrity sources of content will be
sought after, amplified and rewarded.
would not have been designed with just the restrictive and limited
goals and perspectives of the few who have been invited into the
coding rooms.
the profound role that technology plays in our lives and are proactively
MICROSOFT
minimize its harms. But truly humane AI would extend beyond this,
everyone.
outright harmed.
contested.
development.
This Iooks like media literacy ingrained into civics curriculum in our
society. On the other hand, there are countries in Africa, Latin America
and Asia, (the Global South), where access to technology is still limited.
speed and quality of a network), which the developed countries take for
granted.
researchers from indigenous GLOBAL AFFAIRS AND EDITOR-IN-CHIEF OF THE GLOBAL AFFAIRS REVIEW
communities across the world.
BETTER TECH FUTURE | 36
A better tech future is not techno-solutionist—the idea that
technology can and should solve every social problem. We don’t
necessarily need to keep building more apps, platforms, and gadgets
that promise to solve old problems and create new ones.
BETTER TECH FUTURE | 37
I am excited to see youth's drive and engagement
conversation.
offline.
LAURA WEINSTEIN, TRUST AND SAFETY POLICY
LEAD, TROO.CO
cause.
environmental flourishing.
BETTER TECH FUTURE | 40
When I think of being able to will things into existence, my thoughts go
towards the power of technology. Thus, society has a tremendous
responsibility to harness its full potential to bring about positive change for all
people. For myself, a "better tech future" is one where everyone is an active
participant in the oversight of technological progress and its continuous
development.
At the moment, there is a great disconnect between the way companies treat
the design of their products with respect to their customer base and the way
they are used by them. This lack of dialogue and conversation has cemented a
distrust of the organizations and institutions that have a stranglehold over the
market, [only] looking out for their best interests - while their loyal
customer base [is] consciously, but with limited choice, supporting
their dominance [and] is left without answers on how to
define the relationship with these companies and
the products they are using.
BETTER TECH FUTURE | 41
I don’t think that a single person can have a vision of the
tech future that truly aligns with the wants and needs of all
our puzzle pieces are put together, they make one big
beautiful masterpiece.
explore.
BETTER TECH FUTURE | 43
I believe that through technological advancements, which
for the user. Technology, with its many facets, will inevitably
Network
each person, "What does your ideal tech future look like?" You can listen to all 16
direction, and people still need to have a strong vision in terms of the
solving. That should never go away because that really drives people. It
things is. But I think equally what we need is if we do see that things are
consequences, that there are good systems of checks and balances and
say, "Hey, let's think about this a little bit."...Hopefully, if you have the
people there to say, Hey, this isn't the type of future we want. Let's
The people are the voice, they are the heart and soul of all these
movements. And I have so much faith in the people. There's no
coincidence that the people changed id.me. There's no coincidence that
so many of the things we're seeing right now, people have invested time
and effort into moving these
movements forward, and I believe they can
have so much power when they are
together. And so I think the responsible
tech future can look like many different
things, but the two things that I really
feel strongly [about are] - understanding
how to hold those accountable and
holding accountability, and then us
leveraging our own power in that
space to actually bring the
actions and the future we want.
BETTER TECH FUTURE | 48
[The future of technology] should inspire us to human creativity. It
should let us do the things that bring us joy, whether that's art or
literature. It should inspire us to create more and better and
augmented things. It should create shared economic opportunity,
which means that as these technologies are creating new models for
how we might build economic systems, we need to move to a world
where there's a cornucopia of bounty and that everybody shares in it
equally.
amongst the public and to feel a little less distant from the
that the internet and real life are intertwined in a way that
Podcast Series
"The more institutions and organizations are open and keen to change,
opportunity to all users - one where people will not fear voicing their
opinions and concerns about societal issues and where they have the
that can adapt emerging technologies to fit societal and individual best
the systems that came before them to fit their generation, one which
comes further into play when young people build new, exciting
companies and startups that put their employees and their users’
that their offline lives might crumble without any digital activity."
Insights from
our previous
reports
All Tech Is Human Working Groups bring
together hundreds of individuals across
multiple backgrounds, disciplines, and
locations to co-create reports that are
freely available to the community.
September 2020. Updated annually, this crowdsourced effort features the people,
organizations and ideas that shine light on how anyone can get involved in the
members and leaders who are tackling the most wicked problems in tech &
society, the report highlights 300+ responsible tech organizations and institutions,
educational resources, careers and ways to get plugged into the ecosystem.
and aligned with the public interest. The Responsible Tech Guide has inspired
directly to people getting hired, continuing their education, and starting their own
quo.
Law Digital
Design
How can we ensure What is the impact of
thoughtful design on
Education the legal protections
of individuals in technology?
digital spaces?
How will technology
shape the way we
learn? Statistics
Responsible How can we
demystify the
statistical Information
Tech foundations of "AI"
and "Big Data"?
Science
How is information
Philosophy Sociology stored and disseminated
online?
How can we harness In what ways does
theories of technology impact
philosophy and our social
ethics to better organizations and
shape technology? relationships?
Art
Community
Health Social Work How does
What role can
Psychology Development technology play in How can we apprise
technology shape the
way we view art and
How can developing a more individuals about
media?
How can technology their digital rights
influence our minds
communities
leverage technology
equitable healthcare
system?
Policy and protections?
and behavior? for equity and As technology
access? becomes more
ingrained in society,
how can policy
evolve to the voice of
citizens?
Diversity breeds Responsible Innovation. The more perspectives we have involved in the process of
technology development & deployment, the better. Incorporating a diverse range of backgrounds better
surfaces unintended consequences, negative externalities, and how technology impacts a variety of groups
differently. In order to align technology with the public interest, we need more of the public involved.
BETTER TECH FUTURE | 57
The anti-cyberbullying space - and the
- including cyberbullying -
tech futures.
better future.
Our HX Report was co-created by a team of 150 volunteers, and features profiles of a
diverse group of 45 individuals of all ages, including students, researchers, designers,
psychologists, tech leaders and more. The report highlights in particular the youth
perspective, and also includes a list of 100+ organizations in the space.
What we need most is whole-systems thinking to tackle complex societal issues. In our
HX Report, we focus on the entire puzzle. That is why we use the analogy of a Rubik's
Cube—incredibly hard, but solvable, with multiple aspects and a process where a move on
one side affects another side's color. There are multiple parts of the puzzle to understand,
but they are rarely if ever mixed together. We firmly believe that needs to change. That is
also why we intentionally brought together so many different perspectives and
backgrounds for our large working group for this report. We need them all. We need to
develop a more cohesive movement that promotes knowledge-sharing and collaboration.
HX is a Rubik's Cube, and it's time to start solving it. Download at HXreport.org.
BETTER TECH FUTURE | 60
Overview of the HX Report
Let’s get the bad news out of the way: There is no magic bullet solution that will
instantly solve the myriad of issues related to digital technologies, particularly
social media, and their impact on our wellbeing, on how we communicate, and on
the overall human condition.
But here’s the good news: Through collective efforts that tie together multiple
stakeholders and perspectives, we can dramatically improve the current situation.
Aligning our tech future with our human experience, which is the focus of this
report, relies on better understanding the experiences of the diverse range of
groups affected and creating a participatory model to build consensus on the best
path forward.
This report was developed in a way that's unique to All Tech Is Human. We
assembled a working group and communicated both up and down simultaneously –
disseminating information while collecting diverse perspectives. We aim not just to
speak, but to listen. And not only to consider the experiences of others, but also to
bake them into the process. Nihil de nobis, sine nobis (“Nothing about us, without
us”).
Tackling the topic of how to align our tech future with the human experience
quickly surfaced the many interlocking issues involved – issues around product
design, business models, content moderation, digital citizenship, tech
augmentation, and tech–related wellbeing. These six key areas we identified are all
part of the same puzzle, but they’re typically treated separately by communities
that typically don’t work together.
In our opinion, this is what needs to change if we are going to have substantial
advancement toward a tech future better aligned with our human experience.
Complex problems require an approach that recognizes the interplay of multiple
concerns and unites groups working on solutions under one umbrella: HX. The HX
Report utilizes the metaphor of a Rubik’s Cube because it represents not only the
complexity of the issue, but also how the multiple sides interact with each other.
If we are going to tackle this thorny issue, we will need to move away from one–
dimensional thinking in search of a magic bullet and shift toward the constantly
iterating interplay of many moving parts.
design
Broken Business Model: need for social and individual wellbeing over
of their data
Content Moderation: “Trust & Safety”; free speech vs. censorship; terms of
conscience; digital divide; the 3 digital age literacies that afford citizenship;
physical ones, facilitating connection; tech vs. natural world, human nature,
AR/VR/XR
Tech & Wellbeing: workplace culture, diversity, equity & inclusion, community
BLOOM
INNOVATOR PROGRAM
human?
Similar to our other reports, this work foregrounds the diverse ecosystem that
affects and is affected by digital media and aims to promote a culture of
knowledge-sharing and collaboration, necessary for this proactive approach.
Download at ImprovingSocialMedia.com
We know that there is a problem with the state of social media and how it affects our
civil liberties, wellbeing, and information ecosystem. Solving these problems will require
a far more thorough approach that demonstrates cross-sector understanding of the
interlocking roles of platforms, users, policymakers, tech workers, news media, funders,
advertisers, and the Knowledge Base that informs the full ecosystem.
KNOWLEDGE BASE
To inform and influence every aspect of the overall social media ecosystem; develop a
culture of knowledge-sharing and collaboration to increase overall quality and ability
to affect change; consisting of researchers, academics, advocates, and activists.
TECH WORKERS
To build and maintain awareness of ethical considerations in technology; enrich the
definition of product success to include user wellbeing; utilize an ethics-by-design
approach to proactively plan for ethics within the entire product development
lifecycle to shape better design decisions.
POLICYMAKERS
To recognize that social media is a dynamic landscape and will require ongoing
monitoring and regulatory oversight/guidance; consider the differing needs and
experiences within the population; connect multiple stakeholders in creating
legislation and regulation.
INDIVIDUALS
To be educated on the basic structural elements of social media and tech design;
embrace the power they have to affect change online while also learning about the
ways in which their power is mediated through platforms.
ADVERTISERS
To hold platforms accountable as business partners and through monetary pressure;
have brands advocate for and ally with their consumers.
NEWS MEDIA
To offer accountability through reporting that educates the general public and
adequately exposes the mechanisms of social media.
FUNDERS
To vet startups for sound privacy and safety practices and features; be able to alter
social media future through its investment decisions.
BASE
collaboration to inform all nodes
TECH WORKERS
Increased awakening of power
and role of tech workers
POLICYMAKERS
Moving from reactive to
proactive using Knowledge Base
ADVERTISERS
Recognition of responsibility as
the lifeblood of ad-based model
NEWS MEDIA
Greater ethics, tech literacy and
accountability to serve the public
FUNDERS
Withholding funding for
exploitative business practices
BETTER TECH FUTURE | 67
Quite honestly, I am not optimistic about this.
future.
etc.
Our AI and Human Rights Report surfaces key issues and opportunities at the
intersection of AI and Human Rights. Like previous All Tech Is Human
collaborative publications, this report is as much about the process as it is about
the final outcome - each section was co-created with the input of close to a
hundred participants. The report also includes profile interviews with over 40
community leaders, as well as a list of over 100 organizations addressing
challenges in the space.
This overview of key issues, key people and key organizations in AI and Human
Rights is intended to help shape the field of Responsible Technology, and advance
our cause of aligning tech with the public interest.
While the breadth of applications for AI are enormous, the ways in which these
technologies intersect with human rights are no different from previous
technologies. AI can be leveraged to advance human knowledge and capacity in a
range of fields - including, but not limited to, medicine, engineering, energy, finance,
law, communication and security. In the process, they can also enable dangerous
violations of human rights in areas of digital identity, privacy, healthcare and civil
rights, to name a few.
This report outlines key issues and opportunities related to the intersection of AI
and Human Rights, across seven key areas - (1) Automated Decision Making
Systems and Civil Rights; (2) Data Privacy; (3) Synthetic Media and Information
Integrity; (4) Content Moderation; (5) Healthcare; (6) Surveillance Technology,
Predictive Technology and Criminal Justice; and (7) Cybersecurity and
Autonomous Weapons. These topics are not intended to be comprehensive.
Rather, they reflect the key issues surfaced by our team of 93 co-authors. Each
section provides an overview of the topic, and lists key barriers and challenges,
next steps and proposed solutions.
Best practices related to AI and Human Rights, such as those developed by the UN,
and those that appear as recurring themes in this report, are similar to the best
practices we have identified in previous Responsible Technology reports, including
our 2021 report on Improving Social Media, and our 2022 report on HX - Human
(vs User) Experience. These themes and values include:
1. Transparency
2. Explainability
3. User notification & consent
4. Oversight & accountability
5. Due process & redress
6. Privacy by default
7. Participant centered
8. Conducting impact assessments
9. Creating standards, regulation and legislation
mechanisms that will minimize, but will never end, the risks
Manager
programming, and loosely related matters.” Kara Swisher and NYU Professor Scott
AI: DECODES THE SYSTEM and politics. They make bold predictions,
RABBIT HOLE
ARTIFICIAL
7
3 INTELLIGENCE &
“What is the internet doing to us? The Times
8
“Our mission is to center radical ideas in a
9 REGULATE TECH
purpose and power of technology that
bridge our interdisciplinary research with
“I want to share my ideas on subjects I have
make online life healthier for everyone.” The Sunday Show is its podcast.”
16
frontlines of tech? Silicon Valley veteran
“The Trust in Tech podcast is a project by
Niki Christoff hosts zippy conversations
the Integrity Institute — a community
TECHNICALLY HUMAN
12 17 TWO THINK MINIMUM
“Technically Human is a podcast about
18 UNTANGLED
our human values.”
"Untangled is a podcast about technology,
TBD: TECHNOLOGY BY
people, and power. Hosted by Charley
13 DESIGN
Johnson."
corners of the industry." weekday, we’ll bring you breaking tech news
TECH POLICY GRIND policy debates, tips from our personal tech
Roles related to
building a
better tech
future.
All Tech Is Human curates hundreds of roles
through our Responsible Tech Job Board. We
also serve as a connective tissue between
those hiring and those looking for positions
through our Responsible Tech Talent Pool
and tailored matchmaking services.
BETTER TECH FUTURE | 74
50 RECENT JOB POSTINGS RELATED TO
ways that you can co-create a better tech future, pulled from the various job openings posted on the
Responsible Tech Job Board over the past year and a half. This is just a sampling of the available options across
the growing field of Responsible Tech at various experience levels and areas of expertise from industry,
Products
Shorenstein Center, Harvard University Kennedy School of Government - Program Manager, Public
Positive change happens from within major companies, by applying oversight, conducting
research - and reimagining our current structures. All Tech Is Human's Responsible Tech
Job Board - and our organization in general - attract people with a wide spectrum of
interests and backgrounds. We have also found that there is no one path to Responsible
Tech - people often hop across industry, academia, civil society organizations and startups.
both great benefits and great harms. Yet the distribution of these
that has grown steadily over the last few decades in academia, civil
TECH COMMUNITY
The reason why our non-profit is able to release so many resources at a quick pace
is because we benefit from the involvement of thousands of individuals around the
globe who participate in our activities. These activities, in turn, lead to insights that
we then share out with the community. By having a flywheel-type structure, we
continuously receive a feedback and new insights that we then incorporate into
future reports.
Thank you to the hundreds of individuals who have been interviewed for our
reports, spoken at our summits and livestreams, and participated in our mentorship
program. And thank you to the thousands of individuals who have attended our
gatherings, given our organization feedback, and taken part in our large open Slack
group for the Responsible Tech community.
A big thank you to the volunteers who helped with this report:
Download the latest version of this report at BetterTechFuture.com. BETTER TECH FUTURE | 79
Get involved with All Tech Is Human! Our non-profit is committed to co-
creating a better tech future, and our wide range of activities are
MULTISTAKEHOLDER MULTIDISCIPLINARY
DIVERSIFYING
CONVENING EDUCATION THE PIPELINE
Summits & mixers Livestream series Job Board & talent pool