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    This document contains two reading essay responses by Skyler Ray for their OGL 343 class. In the first response, Ray discusses how their business operations team utilizes team mental models by cross-training members and identifying specialized skills. This allows the team to understand each other's roles and remain productive when members are absent. In the second response, Ray argues that group decision making is generally better than individual decision making because groups benefit from diverse perspectives, balanced personalities, and more critical thinking. However, an individual may be a more effective decision maker under time constraints.

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    This document contains two reading essay responses by Skyler Ray for their OGL 343 class. In the first response, Ray discusses how their business operations team utilizes team mental models by cross-training members and identifying specialized skills. This allows the team to understand each other's roles and remain productive when members are absent. In the second response, Ray argues that group decision making is generally better than individual decision making because groups benefit from diverse perspectives, balanced personalities, and more critical thinking. However, an individual may be a more effective decision maker under time constraints.

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    17 views3 pages

    Reading Essay Topic 3-1

    Uploaded by

    api-638909150
    This document contains two reading essay responses by Skyler Ray for their OGL 343 class. In the first response, Ray discusses how their business operations team utilizes team mental models by cross-training members and identifying specialized skills. This allows the team to understand each other's roles and remain productive when members are absent. In the second response, Ray argues that group decision making is generally better than individual decision making because groups benefit from diverse perspectives, balanced personalities, and more critical thinking. However, an individual may be a more effective decision maker under time constraints.

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    of 3

    Skyler Ray

    OGL 343

    Professor Dr. Wade Lueck, PhD

    11/7/2021

    Reading Essay Topic #3

    Prompt #2:

    Team mental models is important in running an effective team in an organizational

    environment. Thompson defines team mentals as “a common understanding that members of a

    group share about how something works. Team members have mental models about the work

    they do, and about the operation of their team” (Thompson, 2017, pg. 137). Being apart of the

    business operations depart, we work hard as a team to understand each members roles and

    responsibilities. For example, my team cross trains to be able to fully understand what members

    responsibilities are. The reason we do this is because the team size is small, and people will get

    sick or take vacation time. When someone takes sick or vacation time, we are all trained so we

    can ensure all tasks are being taken care of for the team, we also try our best to identify

    “specialized knowledge, skills, and abilities” (Thompson, 2017, pg. 137). When certain skills

    from a member gets notice, we will make roles adjustments in order to use those skills to

    increase productivity. It would be a waste if those skills are not being used. Being in a

    professional organization, I have experience being in different departments like customer

    service, field engineering, and now business operations. Each depart I have worked in

    demonstrated team mental models. Having team mental models allowed these teams to perform

    better with a cognitive foundation.


    Prompt #3:

    In general, I believe groups are better decision makers than an individual. Groups consist

    of different people with different perspectives. Therefore, I believe that groups come to a better

    overall decision than an individual might. Different perspectives can allow for conversation and

    new ways of thinking, ultimately leading to a critically thought-out decision. In addition,

    different personalities can balance each other in a group setting, so one does not overpower the

    other. On the other hand, an individual decision may take less time to arrive at, but it also suffers

    from only one perspective.

    Individuals may be more effective decision makers when a time limit exists. As spoke

    about above, individuals tend to take less time to arrive at a decision because they trust their gut

    and don’t have to combat their own opinion with that of others. If a decision needs to be made

    fast, it may be best to elect a single person to make that decision. On the other hand, I believe it

    is best to use group decision making in almost all other scenarios. Especially critical business

    decisions, a decision affecting many, and a decision with great possible impact. Groups overall

    function at a more critical level due to the diversity in the members. Diversity is key to success.
    Work Cited:

    Thompson, Leigh L. Making the Team. Available from: VitalSource Bookshelf, (6th Edition).

    Pearson

    Education. (US), 2017.

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