Serco Business

Chef
Success Profile
Reporting to Head Chef

Division / Function Justice & Immigration

Base location Bullsbrook, WA

Date August 2022

Job ID -

Job family Guest Services – Catering Services

Band / Level -

Serco Leadership Tier Managing a team within a business or function

Section 1: Role and organisational context

Key purpose The key purpose of the Chef is responsible for day to day food preparation and service delivery
at the Centre for National Resilience Perth.

Reason for role Support the delivery of services in the provision of Quarantined Guest Care Services,
Quarantined Health Care Services, Facilities Management, Garrison Services, Quarantined
Guest Transport Services, Security Services for the Centre for National Resilience Perth. The
overarching services is to provide care and maintenance of the Centre for National Resilience
and transition to full operations as required by the State Government of the quarantine facility
located at Bullsbrook.

The primary focus of the Centre for National Resilience is to ensure the safety, comfort, and
dignity of Quarantine Guests and Staff. The services and management of the Centre will
operate in accordance with WA Infection Prevention and Control guidelines for State
quarantine facilities, Public Health Act 2016, Emergency Management Act 2005, Food Health
Act 2008 (WA), WA Department of Health requirements and any other relevant applicable
legislation and policy guidelines. The Centre for National Resilience has been purpose-built to
be available to respond to natural disasters or any future health crises.

Structure and Operations Director – Support Services (Justice & Immigration)

reporting relationship
▪ Contract Manager
▪ Guest Services Manager
o Catering Manager
▪ Head Chef
▪ Sous Chef
▪ Chef
▪ Catering Assistants

Section 2: Role essentials

Based on the specific requirement of the role

© Serco. SPMT-Feb2017-v1.2. This document was prepared by Tanya Woodruff on behalf of Serco Justice & Immigration August/2022
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Key accountabilities The following duties are provided as a general guide in relation to the requirements and
objectives of this position. This person may also be required to undertake any other activities
as required of this position.

People Leadership
▪ Provide strong leadership and guidance to staff
▪ Promote and lead Serco’s Values and Code of Conduct
▪ Ensure staffing levels and tasking meets the service delivery requirements and resources
are managed efficiently and effectively
▪ Acknowledge and reinforce high quality work and outstanding performance efforts; provide
consistent recognition and encouragement to staff
▪ Set an example by always challenging existing attitudes, processes and ways of working
where appropriate
▪ Effectively manage staff absenteeism and leave provisions
▪ Manage performance and disciplinary issues in accordance with Serco policy and
procedures
▪ Ensure staff receive an annual performance and development review, and then ensure
that the objectives within the appraisal are achieved
▪ Focus on building and enhancing local capability that supports development and career
pathways
▪ Work with all staff to foster an engaging culture which supports ideas and new initiatives
to enhance service delivery in line with key operating principles and cost efficiencies
▪ Create a high engaging culture of openness, trust, and transparency
▪ Build an inclusive culture that values equality and removes barriers to diversity

Operational
▪ The preparation and service of all dishes on the menu, notably including:
o Providing quarantined guests with meals at breakfast, lunch and dinner
o Providing quarantined guests with food that is wholesome, nutritious, well
presented and appropriately served
o Providing quarantined guests with a menu made available on a dietician-approved
cycle, modelled on Serco recipe cards
▪ Maintain a high standard of personal hygiene, ensuring uniform and correct footwear is
always worn
▪ Be up to date with industry skills, menu knowledge, presentation and display of foods
▪ and portion sizes
▪ Aid in the training and development of other staff working in the Catering team
▪ Manage environmental issues associated with the provision of catering services including
kitchen waste
▪ Always maintain the food preparation and work areas in a clean and thoroughly hygienic
condition
▪ Observe all statutory health and hygiene regulations, reporting any hazards they may
encounter
▪ Undertake any other duties as may be reasonably required by Serco and key stakeholders

Professional Capabilities
▪ Ensure personal conduct is highly professional when on or off duty and appearance
conforms to official uniform and or dress standards
▪ Adhere to Serco’s Values, Code of Conduct, and key operating principles in every
interaction with staff, internal and external stakeholders and the local community
▪ Demonstrate effective teamwork by working collaboratively with others to achieve the
goals and objectives of the Centre’s operating requirements
▪ Take all practical steps to create and maintain a culturally sensitive environment including
respecting the diversity of Quarantined Guests, Staff and other stakeholders and the local
community
▪ Actively promote a safety culture and follow all Health and Safety Standards and
processes, including adherence and compliance to WA Infection Prevention and Control
guidelines for State quarantine facilities
▪ Demonstrate the highest level of personal integrity and ethical behaviour

© Serco. SPMT-Feb2017-v1.2. This document was prepared by Tanya Woodruff on behalf of Serco Justice & Immigration August/2022

Essential technical
and professional
skills, knowledge and
qualifications
Additional / special
features of the role
© Serco. SPMT-Feb2017-v1.2. This document was prepared by Tanya Woodruff on behalf of Serco Justice & Immigration
Serco Business
Qualification:
▪ Certificate III Commercial Cookery or Trade Qualification Cookery or equivalent
Experience:
▪ Minimum three (3) years experience in a medium scale catering operation
▪ Have extensive catering knowledge in safe working practices
▪ Demonstrated experience in catering preparation and service delivery
▪ Planning and organizing to ensure efficient and effective use of resources to meet day to
day service delivery, including unexpected and or unplanned events
▪ Demonstrated track record in maintaining industry knowledge and awareness around new
skills, menu knowledge, presentation of food and portion sizes
Knowledge:
▪ Knowledge of regulations or specific work requirements relevant to the trade area
including strong knowledge in HACCP principles
▪ Knowledge and understanding of occupational health & safety requirements including
statutory health and hygiene regulations and hazards
▪ Cultural awareness including understanding the impact and management of different
ethnic backgrounds, customers and contemporary issues including knowledge of cultural
event calendar and subsequent dietary requirements
Ability:
▪ Ability to develop, motivate and guide a catering team to obtain successful outcomes
▪ Ability to use appropriate interpersonal style to establish effective relationships with
various internal and external stakeholders; interacting in a way that gives them confidence
in intentions
▪ Ability to ensure compliance with all relevant food safety legislation
▪ Comply with relevant standard operating procedures, policies and processes and Infection
Prevention and Control Guidelines
▪ Maintain the highest level of confidentiality
Personal Attributes:
▪ Sound judgement and interpersonal skills
▪ High level of personal integrity
▪ Leading and developing successful teams
▪ Managing effective relationships
▪ Values and respects differences
Compliance
▪ National Criminal History Check (obtained and annually)
▪ 100 Points ID Check
▪ Government of Western Australia (WA) Working with Children Check (WWCC) (obtained &
maintained)
▪ Pre-employment Medical
▪ Vaccination(s):
o COVID-19 mandatory – fully vaccinated in accordance with Serco’s policy and the
WA Department of Health requirements which may change from time to time, and
approved vaccines
o Any other vaccinations recommended by Serco or the WA Department of Health to
ensure the safety of staff, visitors, contractors and guests
▪ Working Rights in Australia
▪ Serco CNR-WA Site Access Form
▪ Declaration of Conflict of Interest
▪ Valid Driver’s licence
▪ Adhere to:
o Serco’s Values and Code of Conduct
o Serco’s Polices and Standard Operating Procedures
o Health and Safety Policies, Legislation and Regulations
August/2022
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o WA Infection Prevention and Control guidelines for State quarantine facilities,

o Public Health Act 2016,
o Emergency Management Act 2005,
o Food Health Act 2008 (WA),
o WA Department of Health requirements, and
o Any other relevant applicable legislation and policy guidelines
▪ Completion of onboarding training, site specific training, mandatory Serco training modules
and annual refresher training

© Serco. SPMT-Feb2017-v1.2. This document was prepared by Tanya Woodruff on behalf of Serco Justice & Immigration August/2022
 Serco Business

Section 3: Leadership essentials

Based on the Serco Leadership Tier – Managing a team within a business unit or function Tick the most critical capabilities

Delivers Customer Service

Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve X
issues with integrity. Always alert to the customer’s point of view and demonstrates a sense of urgency.
Winning good business

Makes Decisions
Identifies and understands issues, problems and opportunities and takes action that is consistent with available X
facts, constraints and probable consequences.

Supports Innovation and Continuous Improvement

Actively supports team members who initiate change or take risks and seeks ways to increase the delivery of
services, being mindful of key financial indicators.

Delivers Against Team Objectives

Sets clear team objectives and establishes courses of action for self and others to ensure that work is completed
on time.

Drives to Deliver Through own Team

Sets challenging goals for both self and team and works to achieve or exceed goals. Shows drive to make a
difference to individuals, team and local community.

Builds Trust with Others

Interacts with others in a way that gives them confidence in own intentions and those of the organisation. Role X
models the Serco Values.
Executing brilliantly

Engaging Communication
Engages and influences others by using a wide range of communication methods and styles. Facilitates
understanding and encourages communication both within own team and more broadly.

Builds Collaborative Relationships

Establishes effective relationship with a wide range of stakeholders inside and outside their immediate working X
environment, valuing the contributions from others and leveraging networks across the whole of Serco.

Facilitates Transformational Change

Facilitates the implementation and acceptance of change and transformation within the workplace by guiding
others and helping them adapt.

Supports Difference
A place people are proud to work

Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or background. X

Delegates Responsibility
Effectively and appropriately allocates responsibility to others to maximise the organisation’s and individual’s
effectiveness.

Coaching and Developing Others

Sets clear objectives and regularly provides feedback, instruction and developmental guidance to help others
excel in their current or future job responsibilities.

Maintains Composure
Remains calm in uncertain or challenging situations and consistently behaves in a manner acceptable to others. X

Demonstrates Self Development

Takes responsibility for one’s own personal impact and development, focusing on increasing self-awareness as
well as identifying new areas for learning and professional development and creating learning opportunities.

Any other role

specific leadership
attributes

© Serco. SPMT-Feb2017-v1.2. This document was prepared by Tanya Woodruff on behalf of Serco Justice & Immigration April/2022