T. L. E.

9
COMPUTER SYSTEMS SERVICING
Technology and Livelihood Education – CSS – Grade 9
Quarter 1 – Module 3: Fault Identification and Reporting Procedure

First Edition, 2020

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Published by the Department of Education - Schools Division of Pasig City

Development Team of the Self-Learning Module

Writer: Vernette R. Ortiz
Editors: Maria O. del Barrio, Jhoanna V. Navata
Reviewers: Sarah Jane C. Cabalquinto, Maricel F. Azcarraga,
Maria O. del Barrio, Jhoanna V. Navata
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Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent
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Victor M. Javeña EdD
Chief, School Governance and Operations Division and
OIC-Chief, Curriculum Implementation Division

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Librada L. Agon EdD (EPP/TLE/TVL/TVE)

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Pasig City
 T. L. E. 9
Quarter 1
Self-Learning Module 3
Fault Identification and
Reporting Procedure

Introductory Message
 For the Facilitator:

Welcome to the (Technology and Livelihood Education Grade 9) Self-Learning

Module on (Fault Identification and Reporting Procedure)!

This Self-Learning Module was collaboratively designed, developed and

reviewed by educators from the Schools Division Office of Pasig City headed by its
Officer-in-Charge Schools Division Superintendent, Ma. Evalou Concepcion A.
Agustin, in partnership with the City Government of Pasig through mayor,
Honorable Victor Ma. Regis N. Sotto. The writers utilized the standards set by the K
to 12 Curriculum using the Most Essential Learning Competencies (MELC) in
developing this instructional resource.

This learning material hopes to engage the learners in guided and

independent learning activities at their own pace and time. Further, this also aims
to help learners acquire the needed 21st century skills especially the 5 Cs, namely:
Communication, Collaboration, Creativity, Critical Thinking, and Character while
taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them
to manage their own learning. Moreover, you are expected to encourage and assist
the learners as they do the tasks included in the module.

For the Learner:

 Welcome to the (Technology and Livelihood Education Grade 9) Self-Learning
Module on (Fault Identification and Reporting Procedure)!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an
active learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module. 

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest - This measures how much you have learned from the
entire module.

EXPECTATIONS
At the end of the learning period, the students should be able to:
1. Define safety defects.
2. Check the received materials in accordance with the standard set by the
organization.
3. Create an inventory report of received materials and components.

PRETEST

Directions: Read the questions carefully and choose the letter of the best answer.
Write your answer on the spaces provided.

________1. It is the making of products by hand or by machine that upon

completion the business sells to a customer.
a. Defect c. Nonconformity
b. Manufacturing d. Quality Management

________2. A legal term determined by the court.

a. Nonconformity c. Recording
b. Quality Management d. Safety Defect

________3. These are vital means of providing assurance of the integrity

and security of the benefit processes. 
a. Defects c. Quality checker
b. Effective Management controls d. Safety Defects

________4. It is referring to a person who is responsible for recording the

important details of purchased materials.
a. Assessor c. Reporter
b. Manager d. Quality checker

________5. It is referred as a defect; it means that a deflection from a

specification, a standard and expectation.
a. Effective Management controls c. Nonconformity
b. Manufacturing d. Safety Defect

RECAP
Directions: Read and answer the blockbuster. Write your answer on the spaces
provided.

___________ 1. What is a single metal strand, normally cylindrical,

flexible, or rod?

___________ 2. What is a group of wires which are swathed in

sheathing?

___________ 3. What is a cable type that is commonly used in homes,

since it is simple to use and well-insulated?

___________ 4. What are normally used for carrying television signals

and connecting video equipment?

___________ 5. What are often used in computers and peripherals, with

various conducting wires that run parallel to each other on a
flat plane?

LESSON

FAULT IDENTIFICATION AND REPORTING

Product/factory defects are most prominently in the legal contexts of product
safety, where the term is applied to "anything that makes the product not
reasonably safe". The field of law that addresses injuries caused by defective
merchandise is named merchandise liability or product liability.
There are some instances wherein a product is defective. It could have been poorly
designed or tested so the look itself yields a product that cannot perform its desired
purpose.
Even though the design is correct, the merchandise could have a manufacturing
defect if it was made using incorrect materials.
A product may also be considered legally defective if it lacks applicable instructions
for its use, or applicable warnings of dangers accompanying normal use or misuse
of the product.
Nonconformity to specifications
In quality management, nonconformity is referred as a defect, it means that
a deflection from a specification, a standard and expectation. Nonconformities have
a typical classification scheme and it varies from three to four levels, such as
critical, serious, major and minor.
While some situations allow "nonconformity" and "defect" to be used synonymously,
some industries differentiate between the two; a nonconformity represents a failure
to satisfy an intended state and specification, whereas a defect represents a failure
to fulfill fitness for use/normal usage requirements. This could be seen within the
international software engineering standard International Organization for
Standardization (ISO) /International Electrotechnical Commission (IEC) 25010
(formerly ISO/IEC 9126), that defines a nonconformity as the non-fulfillment of a
requirement and a defect as the non-fulfillment of supposed usage requirements.
Sources of nonconformity
The causes of nonconformities aren't unlimited and therefore measurable.
These are the common causes for deficiencies to arise include:
a) poor communication (or miscommunication)
b) poor documentation (or lack of documentation)
c) poor or limited training of personnel
d) poor motivation of personnel
e) poor quality materials (or lack of appropriate materials)
f) poor quality tools and equipment (or lack of appropriate tools and
equipment)
g) poor or dysfunctional operating environment

Safety Defects
A safety defect could be a legal term determined by the court. The court considers
a number of factors before it decides that a safety defect has occurred. It is not only
limited to good quality but also how the business or individual represented them.
Recording and Reporting Procedures
Manufacturing is the making of products by hand or by machine which upon
completion the business sells to a customer. But even though how well the
products are designed, there are some instances when manufacturing defects
occur and errors or unevenness in products. Some of these defects may be
because of mishandling during the manufacturing or packaging of the products.
In case the products doesn’t work or breaks easily, or faulty, you can ask for
replacement. This is in accordance with RA 7394, THE CONSUMER ACT OF
THE PHILIPPINES.

Some Pointers to Consider:

A. Receiving Materials: The process in receiving the materials are critical part in
maintaining the integrity of inventory systems. This also ensures that the
materials are properly documented.
 1. Match the packaging slips to the items received and make sure that they
delivered on the right departments.
2. Check if the materials indicated in the purchase order matched with the
quantity and discounts.
3. Make sure materials are in good condition.
4. Terms and conditions are met.
B. Receiving Reports. Being accountable is also an aspect in receiving reports.
1. Computerization, bar-coding, scanning are some easy ways to document
the materials received for easy access.
2. Any partial payments, discounts and defects on goods must be noted.

C. Return of Merchandise. In receiving the materials, one must ensure its

completeness and functionality. But if found incomplete and defective,
merchandise will be returned to the suppliers and make proper arrangement for its
replacement.

D. Make an Inventory Report of the Materials. Having an inventory of the materials

aims to have the right products in the right quantity at the right time. This
reduces the cost of having excess inventory while maximizing the sales.

The Quality checker can record the date of receipt, name of the materials
purchased, quantity, official receipt range, signature of the one who bought the
materials and signed his name afterward.

Effective management controls are a vital means of providing assurance of the

integrity and security of the benefit processes. They're additionally helpful in
distinguishing training needs; indicating possible weaknesses in procedure and
making certain that the section meets its accuracy target set for best value
performance indicators functions

Example of Official Receipt:

Exercise #1
The teacher groups the class into
four and gives an activity. The
teacher will act as the assessor,
and you are assigned to be the
quality checker of your group.
Quality checker is responsible for
checking and monitoring of
purchased materials and
equipment, and generate reports of
delivered items. Do you have any
idea of how to do your task? Using
this official receipt, let’s have some
examples.
The Quality checker can determine if the materials are in desirable condition or
damage and/or needing for replacements. this may even be recorded on his report.
Once the quality checker has completed all the reports, the assessor will check if
the quality checker provides all the information required within the report.

ACTIVITIES

A. Directions: Read and answer the following questions. Write your answer on the
space provided.
1. What is safety defect means?
_________________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

B. The supervisor assigned you as the Quality checker for the month of May. As
part of your task, make a Log and Assessment Report using the following data
below. Make sure you will record all the items listed and if they were in good
condition or not. Write your answer on the log report and assessment of materials
received forms provided.
1. May 2, 2020
 2 Solid State Drive 32 Gigabytes Serial Numbers 23456, 23457
 Received from Juan Dela Cruz, OR# 1234
 Found out that 1 Solid State Drive has damaged and no seal

2. May 4, 2020
 5 Optic Mouse Serial Numbers 35678, 35679, 356710, 356711,
356712
 Received from Juana San Jose, OR#2345
 2 defective optic mouse

3. May 5, 2020
 4 Monitor Serial Numbers 45678, 45679, 456710, 456711
 Received from CDQ, OR#3456

4. May 6, 2020
 3 AVR Serial Number 00123, 00124, 00125
 Received from CDQ, OR#2456

5. May 7, 2020
 5 Keyboards Serial Numbers 678910, 678911, 678912, 678913,
678914
 Received from Juan dela Cruz, OR#5678
 All delivered items are in good condition
Log Report Form
Date Received Official Item Name Quantity Signature Quality
Receipt No.: Checker
 ASSESSMENT OF MATERIALS RECEIVED FORM

Quality Checker: Date:

Serial Item Name Total No. Total No. of Comments
No.: of Item/s Damage/Defectiv
Received e Item/s

WRAP-UP

Using the graphic organizer below, list down four (4) items/products being
purchased during the time of pandemic. How did you checked/assessed the
product if it is defective or not? If found out defective, what did you do?
 Module 3: Fault Identification and
Reporting Procedures

VALUING

Directions: Complete the following statement below. Write your answer on

the spaces provided.
1. Upon receiving purchased items/materials it is necessary to
___________________________________________________________________________
___________________________________________________________________________

2. Making an Inventory Report of materials is important because

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

POSTTEST

Directions: Enumerate the items being asked. Write your answer on the
space provided.
1. What are the causes of nonconformities?
___________________________________________________________________________
 ___________________________________________________________________________
2. What are the things to be considered in receiving purchased materials?
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

KEY TO CORRECTION

Pretest Recap
1. b 1. Wire
2. d 2. Cable
3. b 3. Multi-conductor cable
4. d 4. Coaxial Cable
5. c 5. Ribbon
Posttest
1. These are the causes of nonconformities poor communication (or
miscommunication), poor documentation (or lack of documentation), poor
or limited training of personnel, poor motivation of personnel, poor quality
materials (or lack of appropriate materials), poor quality tools and
equipment (or lack of appropriate tools and equipment), poor or
dysfunctional operating environment.

2. Things to be considered in receiving purchase materials:

1. Match the packaging slips to the items received and make sure
that they delivered on the right departments.
2. Check if the materials indicated in the purchase order matched
with the quantity and discounts.
3. Make sure materials are in good condition.
4. Terms and conditions are met.

Activities
1. Safety defect is a legal term determined by the court. The court
considers many factors before it decides that a safety defect has occurred. It is
not only limited to the good's quality but also how the business or individual
represented the good.
 References

 Cornell Law School “Legal Information Institute.” Cornell.edu

https://www.law.cornell.edu/wex/manufacturing_defect#:~:text=In%20the
%20law%20of%20products,expect%20the%20product%20to%20be.
(accessed June 5, 2020)
 StuDocu “ Module 1 Applying Quality Standards.” studocu.com
https://www.studocu.com/en-us/document/the-college-of-st-scholastica/
information-systems/lecture-notes/module-1-applying-quality-standard/
4290684/view (accessed June 1, 2020)
 ACCC “Product Safety Australia.” productsafety.gov
https://www.productsafety.gov.au/product-safety-laws/legislation/product-
liability#:~:text=Safety%20defects,product%20has%20a%20safety%20defect.
(accessed June 6, 2020)
 WIKIPEDIA “Nonconformity (quality).”wikipedia.org
https://en.wikipedia.org/wiki/Nonconformity_(quality) (accessed June 3,
2020)
 14001 Academy “ISO 14001 BLOG.”
https://advisera.com/14001academy/blog/2014/10/08/environmental-
nonconformity-management-iso-14001-different-iso-9001/ (accessed June
1, 2020)
 NOLISOLI “Are you aware of your rights as a consumer?.” Nolisoli.ph
https://nolisoli.ph/32596/philippine-consumer-rights/#:~:text=Republic
%20Act%20No.,conduct%20for%20business%20and%20industry.
%E2%80%9D (accessed June 1, 2020)
 ISO 9001 help.co.uk ”Management System Guidance.” iso9001help.co.uk
https://www.iso9001help.co.uk/10.2%20Non-Conformity%20&
%20Corrective%20Action.html?
fbclid=IwAR3LmlFXPUC0opJFEqbbQXuRxuzpzybFzD4bwoXuegiRz6f0KIM4V
JZDGlo (accessed June 1, 2020)
 BITMOJI. “Your Personal Emoji.” bitmoji.com. https://www.bitmoji.com/
(accessed June 1, 2020)