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1 Video Teleconferencing Tender Specifications
1 Video Teleconferencing Tender Specifications
1 Video Teleconferencing Tender Specifications
23 November 2021
TENDER SPECIFICATIONS
PS/SUP/VTC/007C/2021 Video Teleconferencing Solution
Table of Content
ANNEX 1 .......................................................................................................................................... 2
TENDER SPECIFICATIONS ............................................................................................................... 2
I. PURPOSE OF THE CONTRACT ............................................................................................................ 2
I.1 Introduction ........................................................................................................................... 2
II. Subject of the Contract ........................................................................................................... 6
II.1. Video Teleconferencing (VTC) System Needs Analyses ....................................................... 6
II.2. VTC System Use Case Scenarios........................................................................................... 7
II.2.1. Use case scenario 1: VTC using cloud-based platform: participation ........................ 7
II.2.2. Use case scenario 2: VTC using cloud-based platform: organizing VTC ..................... 8
II.2.3. Use case scenario 3: VTC room: answering VTC call ................................................... 9
II.2.4. Use case scenario 4: VTC room: making a VTC call ................................................... 10
II.3. Video Teleconferencing System General Requirements ................................................... 12
II.3.1. General Requirement 1: Software component ........................................................ 12
II.3.2. General Requirement 2: Hardware component ....................................................... 12
II.4. Video Teleconferencing System Functional Requirements ............................................... 12
II.4.1. Cloud-based video conferencing and collaboration software.................................... 12
II.4.2. Video teleconferencing room ..................................................................................... 13
II.4.3. Video Teleconferencing System Nonfunctional Requirements. ................................. 14
III. Timeline installation and acceptance testing ...................................................................... 15
III.1 Timeline (subject to change).............................................................................................. 15
III.1. Use case test ................................................................................................................. 15
III.2. Integration test ............................................................................................................. 15
IV. Warranty and Post Warranty Support and Maintenance Service: ...................................... 16
Support and Maintenance Service........................................................................................ 16
V. Additional Services ............................................................................................................... 17
V.1. Training .......................................................................................................................... 17
VI. Evaluation ............................................................................................................................ 17
VI. Award ................................................................................................................................... 20
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ANNEX 1
TENDER SPECIFICATIONS
I. PURPOSE OF THE CONTRACT
I.1 INTRODUCTION
The European Union - in accordance with Council Decision (EU) 2017/1937 - and the Republic of
Albania, Bosnia and Herzegovina, the Republic of North Macedonia, Kosovo1*, Montenegro and
the Republic of Serbia (hereinafter 'the Contracting Parties') signed the Treaty establishing the
Transport Community.
The aim of the Treaty is the creation of a Transport Community in the field of road, rail, inland
waterway and maritime transport as well as the development of the transport network between
the European Union and the South East European Parties (hereinafter referred to as ‘the
Transport Community’). The Transport Community shall be based on the progressive integration
of transport markets of the South East European Parties into the European Union transport
market on the basis of the relevant acquis, including in the areas of technical standards,
interoperability, safety, security, traffic management, social policy, public procurement and
environment, for all modes of transport excluding air transport.
In order to implement the Treaty provisions and make the Transport Community operational, a
Permanent Secretariat (hereinafter 'the Secretariat') has been established. The seat of the
Secretariat is in Belgrade as defined by the Agreement between the Transport Community and
the Republic of Serbia signed on 30 January 2019.
The Secretariat hosts frequent meetings and conferences on a regular basis with participants
coming from Contracting Parties and other stakeholders. There is a designated meeting room
serving for this purpose.
*This designation is without prejudice to positions on status and is in line with UNSCR 1244 (1999) and the ICJ Opinion on the
Kosovo declaration of independence.
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The technical offer must cover all aspects and tasks required in the technical
specifications and provide all the information needed to apply the award criteria. Offers
deviating from the requirements or not covering all requirements may be rejected on
the basis of non-compliance with the tender specifications and will not be evaluated.
The maximum contract price is EUR 59,000.00 (Lump Sum). Tenders with prices higher
than the maximum will be considered unacceptable.
Prices must be quoted free of all duties, taxes and other charges, including VAT, as the
TCT is exempt from such charges under Articles 10 of the Agreement between the
Republic of Serbia and the Transport Community regarding the seat of the Permanent
Secretariat of the Transport Community. The amount of VAT may be shown separately.
The time and date displayed by the server clock within the Authority’s system shall be the
standard upon which compliance with tender submission deadlines shall be determined.
Tenderers are strongly advised not to transmit their Tender immediately before the deadline for
submission.
It is the Tenderer’s sole responsibility to ensure that its Tender complies with the submission
requirements and is received by the Contracting Authority by the date and time set out. The
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Contracting Authority accepts no liability whatsoever for any problems arising from issues such
as (but not limited to) the Tenderer’s IT software, infrastructure, internet connectivity, etc. that
would result in the Tender not being properly or timely received.
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The tender must include a cover letter signed by an authorised representative presenting the
name of the tenderer (including all entities in case of joint tender) and identified subcontractors
if applicable, and the name of the single contact point (leader) in relation to this procedure.
In case of joint tender, the cover letter must be signed either by an authorised representative for
each member, or by the leader authorised by the other members with powers of attorney. The
signed powers of attorney must be included in the tender as well. Subcontractors that are
identified in the tender must provide a letter of intent signed by an authorised representative
stating their willingness to provide the services presented in the tender and in line with the
present tender specifications.
All tenderers (including all members of the group in case of joint tender) must provide a signed
Legal Entity Form with its supporting evidence. The form is available on:
http://ec.europa.eu/budget/contracts_grants/info_contracts/legal_entities/legal_entities_en.c
fm
The tenderer (including each member of the group in case of joint tender) must provide the
following information in its tender if it has not been provided with the Legal Entity Form:
- For legal persons, a legible copy of the notice of appointment of the persons authorised
to represent the tenderer in dealings with third parties and in legal proceedings, or a copy
of the publication of such appointment if the legislation applicable to the legal person
requires such publication. Any delegation of this authorisation to another representative
not indicated in the official appointment must be evidenced.
- For natural persons, if required under applicable law, proof of registration in a
professional or trade register or any other official document showing the registration
number.
Tenderers that are already registered in the Contracting Authority’s accounting system (i.e. they
have already been direct contractors) must provide the form but are not obliged to provide the
supporting evidence.
The tenderer (or the leader in case of joint tender) must provide a Financial Identification Form
with its supporting documents. Only one form per tender should be submitted. No form is
needed for subcontractors and other members of the group in case of joint tender. The form is
available on: http://ec.europa.eu/budget/contracts_grants/info_contracts/index_en.cfm
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The Secretariat is seeking a vendor that can provide a turnkey Video Teleconferencing Solution
for a meeting room. The goal is to provide a meeting room to the organization that is fit for
purpose, easy to operate, automated, tidy and has minimum downtime.
Figure 1 below shows the drawing of the meeting room where the Video Teleconferencing
System is to be installed.
The video teleconferencing system will be used to enable distant participation of different
governmental institutions, stakeholders and other interlocutors located in Western Balkans,
Europe and other geographical areas in a meeting hosted inside the premises of the Secretariat.
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The following use case scenario should be used as illustration of the usage of the needed VTC
system. They are not the only use cases of the system but are the most typical ones. The solution
provider must provide possibility to create new use cases based on functional requirements.
Remarks This use case will be sub-case of VTC room use case
User Authentication and User Policies are set up, Secretariat staff user has
Preconditions
successful sign in to cloud platform.
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II.2.2. Use case scenario 2: VTC using cloud-based platform: organizing VTC
Remarks This use case will be sub-case of VTC room use case
User Authentication and User Policies are set up, SECRETARIAT staff user has
Preconditions
successful sign into cloud platform.
Trigger No trigger
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Technology and
Data
Remarks
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1.1 In case of a VTC session organized via cloud based VTC platform
see use case 1
3.1 Invite guest participants
3.2 Record VTC session locally
3.3 Use available collaboration tools (see functional requirements
for more details)
Remarks
Trigger None
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The solution provider must explain how it plans to implement user scenarios in terms of deployed
security, policies, logging of the activities, technology used, and protocols deployed, and discuss
why they differ from the explained ones, if that is a case.
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Functional
Functional Requirement Description
Requirement No.
Microsoft Teams is preferred video conferencing and collaboration
solution.
Only Microsoft Teams Room (MTR) certified devices for large rooms will
be considered as possible solution.
1
Reference link:
https://www.microsoft.com/en-ww/microsoft-365/microsoft-
teams/across-devices/devices/category?devicetype=20
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15. Premium support option must be provided by bidder for all parts of VTC
room equipment, including software updates and releases that covers
optionally 1 (one), 3 (three), and 5 (five) years licence period.
16. User manuals: the system must be provided with user manuals that
explain the use of the system and cover both administrators and standard
users.
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Successful completion of the contract will be measured through a series of formal test performed
on all equipment and software to be delivered, using described use cases.
The acceptance test will demonstrate that the solution provider has met requirements specified
and agreed within the contract and has delivered all required documentation and an effective
operational system.
• Expected results
• Obtained result
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The vendor will have to perform quality control test on the installed equipment in the designated
room at Secretariat premises in order to tune that the audio/video equipment settings in order
to satisfy the spatial parameters of the designated room.
All problems that will occur with hardware or software during the Warranty period will be fully
handled by the Solution provider at the cost indicated in the offer.
All problems that will occur during the Post Warranty period will be charged according to prices
calculated in the Supplier’s Cost Form.
Below is a description of the possible scenarios that the solution provider must contemplate and
be able to address regarding changes on the application.
• Requests for supplementing the functionality which does not change the basic
technology (upgrade of the solution)
Responsive time for the maintenance should be indicated in the offer. The maximum responsive
time should be no longer than 48 hours and hardware replacement should be covered by vendor
support conditions. The solution provider support must be available during the working hours 9-
17 business days
The Solution provider must provide a HELP DESK number to be available for the Purchaser at
least during its working hours (from 9 am until 5 pm each working day).
• Remote monitoring components of the system activity through the use of system
management tools provided in architecture in case of errors
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• removing the cause of the failure and restore normal function of systems
V. ADDITIONAL SERVICES
V.1. Training
Solution Provider should provide these training services with hands on experience on the subject
of training.
The courses relating to the administration of the system will be aimed at training of the technical
personnel who will be responsible for the management of infrastructure hardware and basic
software and administering the system.
The courses on the use of the system will be aimed at training of the personnel who will be using
VTC room. These courses should provide practical training on use cases specified in this
document as minimum.
The above trainings on VTC system will be conducted in Secretariat premises, on the installed
VTC system using Secretariat infrastructure and IT systems. The training must also include the
drafting of the implementation plan (infrastructure needed, number of sessions planned,
duration of individual sessions)
VI. EVALUATION
The evaluation is based solely on the information provided in the submitted tender. It involves
the following:
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The contracting authority may reject abnormally low tenders, in particular if it established that
the tenderer or a subcontractor does not comply with applicable obligations in the fields of
environmental, social and labour law.
The Contracting Authority will assess these criteria in no particular order. The successful tenderer
must pass all criteria to be awarded the contract.
All tenderers must provide a declaration on honour (see Annex 2), signed and dated by an
authorised representative, stating that they are not in one of the situations of exclusion listed in
that declaration on honour.
In case of joint tender, each member of the group must provide a declaration on honour signed
by an authorised representative.
In case of subcontracting, subcontractors whose share of the contract is above 20% and those
whose capacity is necessary to fulfil the selection criteria must provide a declaration on honour
signed by an authorised representative.
The Contracting Authority reserves the right to verify whether the successful tenderer is in one
of the situations of exclusion by requiring the supporting documents listed in the declaration of
honour.
The obligation to submit supporting evidence does not apply to international organisations.
A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required
to submit the documentary evidence if it has already been submitted for another procurement
procedure and provided the documents were issued not more than one year before the date of
their request by the contracting authority and are still valid at that date. In such cases, the
tenderer must declare on its honour that the documentary evidence has already been provided
in a previous procurement procedure, indicate the reference of the procedure and confirm that
that there has been no change in its situation.
A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required
to submit a specific document if the contracting authority can access the document in question
on a national database free of charge.
Tenderers must prove their legal, regulatory, economic, financial, technical and professional
capacity to carry out the work subject to this procurement procedure.
The tenderer may rely on the capacities of other entities, regardless of the legal nature of the
links which it has with them. It must in that case prove to the Contracting Authority that it will
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have at its disposal the resources necessary for performance of the contract, for example by
producing an undertaking on the part of those entities to place those resources at its disposal.
The tender must include the proportion of the contract that the tenderer intends to subcontract.
The tenderers (and each member of the group in case of joint tender) and subcontractors whose
capacity is necessary to fulfil the selection criteria must provide the declaration on honour (see
Annex 2), signed and dated by an authorised representative, stating that they fulfil the selection
criteria applicable to them. In case of joint tender or subcontracting, the criteria applicable to the
tenderer as a whole will be verified by combining the various declarations for a consolidated
assessment.
The Contracting Authority will evaluate selection criteria on the basis of the evidence to be
submitted with the tenders. A tenderer (or a member of the group in case of joint tender, or a
subcontractor) is not required to submit the documentary evidence if it has already been
submitted for another procurement procedure and provided the documents were issued not
more than one year before the date of their request by the contracting authority and are still
valid at that date. In such cases, the tenderer must declare on its honour that the documentary
evidence has already been provided in a previous procurement procedure, indicate the reference
of the procedure and confirm that that there has been no change in its situation.
A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required
to submit a specific document if the contracting authority can access the document in question
on a national database free of charge.
Tenderers must prove that they have legal capacity to perform the contract and the regulatory
capacity to pursue the professional activity necessary to carry out the work subject to this call
for tenders.
The legal and regulatory capacity shall be proven by the evidence listed below:
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The tenderer must have the necessary economic and financial capacity to perform this contract
until its end. In order to prove their capacity, the tenderer must comply with the following
selection criteria.
- Criterion F1: Average annual turnover of the last two financial years must be at least EUR
60,000.00; this criterion applies to the leader in case of joint tenders. Evidence: Copy of the profit
and loss accounts and balance sheets for the last two years for which accounts have been, or,
failing that, appropriate statements from banks. The most recent year must have been closed
within the last 18 months. In addition, reference letters should be provided for the contract
executions in the past two years.
- Criterion F2: Ratio between total assets and total liability above 1.10; this criterion applies to
the consortium leader in case of joint tender. Evidence: Copy of the balance sheets for the last
two years for which accounts have been closed from each concerned involved entity, or, failing
that, appropriate statements from banks. The most recent year must have been closed within
the last 18 months.
All the above specified evidence of economic and financial capacity must be provided with the
tender
If, for some exceptional reason which the Contracting Authority considers justified, a tenderer is
unable to provide one or other of the above documents, it may prove its economic and financial
capacity by any other document which the Contracting Authority considers appropriate. In any
case, the Contracting Authority must at least be notified of the exceptional reason and its
justification. The Contracting Authority reserves the right to request any other document
enabling it to verify the tenderer's economic and financial capacity.
VI. AWARD
The contract shall be awarded to the lowest tender that satisfies the minimum requirements
set in the technical specifications.
Evaluation of the submitted offers will be conducted in timely manner and all Solution providers
will be notified about awarded solution. Incomplete and technically unsuitable offers will not
take place in evaluation criteria.
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ANNEX 2
IDENTIFICATION OF THE TENDERER
(Each supplier, including any member of a consortium or grouping and subcontractor(s) whose share of
the work is more than 20% of the contract must complete and sign this identification form)
Identity
Date of registration
Country of registration
Registration number
VAT number
Address
Contact Person
Surname:
First name:
Title (e.g. Dr, Mr, Ms) :
Position (e.g. manager):
2
For natural persons.
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Telephone number:
Fax number:
E-mail address:
Legal Representatives
Names and function of legal representatives
and of other representatives of the tenderer
who are authorised to sign contracts with
third parties
I, the undersigned, certify that the information given in this tender is correct and that the
tender is valid.
Surname: Signature:
First name:
3
This person must be included in the list of legal representatives; otherwise the signature on the tender will be
invalidated.
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ANNEX 3
Declaration of honour on
exclusion criteria and selection criteria
➢ declares whether the above-mentioned person is in one of the following situations or not:
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[Only for legal persons other than Member States and local authorities, otherwise delete this
table]
➢ declares whether a natural person who is a member of the administrative, management or
supervisory body of the above-mentioned legal person, or who haspowers of
representation, decision or control with regard to the above-mentioned legal person (this
covers the company directors, members of the management or supervisory bodies, and
cases where one natural person holds a majority of shares) is in one of the following
situations or not:
SITUATIONS OF EXCLUSION CONCERNING NATURAL PERSONS WITH POWER OF REPRESENTATION,
DECISION-MAKING OR CONTROL OVER THE LEGAL PERSON YES NO
➢ declares whether a natural or legal person that assumes unlimited liability for the debts of
the above-mentioned legal person is in one of the following situations or not:
SITUATIONS OF EXCLUSION CONCERNING NATURAL OR LEGAL PERSONS ASSUMING
UNLIMITED LIABILITY FOR THE DEBTS OF THE LEGAL PERSON YES NO N/A
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➢ declares whether the above-mentioned person is in one of the following situations or not:
REMEDIAL MEASURES
If the person declares one of the situations of exclusion listed above, it should indicate the
measures it has taken to remedy the exclusion situation, thus demonstrating its reliability. They
may include e.g. technical, organisational and personnel measures to prevent further
occurrence, compensation of damage or payment of fines. The relevant documentary evidence
which appropriately illustrates the remedial measures taken should be provided in annex to this
declaration. This does not apply for the situations referred in point (d) of this declaration.
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authority or notary or, failing that, a solemn statement made before an administrative
authority or a qualified professional body in its country of establishment.
If the person already submitted such evidence for the purpose of another procedure, its
issuing date does not exceed one year and it is still valid, the person shall declare on its
honour that the documentary evidence has already been provided and confirm that no
changes have occurred in its situation.
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