Shapter 13. Sustaining Change, Evaluating, and Ending an Engagement 319 Figure 13.2 Gutcomes Variables in Organization Development Evaluation FOURCE: Poras, J. 1, & Berg, P.O. (1978). The Impact of Organization Developmen. Academy of Management Review, 3, 249-266, Reprinted with permission Quicome variables usually concern organization tivity customer satisfaction, costs, revenue, urality, cyele time, and employee ver, Many OD efforts work directly on Process variables, but most clients te4 th outcome variables as results. Measuring hath Process and out- variables may help to show the logical link between the cs effort and impact (even if tentative) on the organizations results. In addition, mea- ent of this kind can demonstrate other changes, bath beneficial and nega- cren if they were unintended, These results can provide input to other interventions nal level ourputs such as pro-