Report of survey done on 12/07/2011 Survey done as customer 1.

Lap-comp Desktop: The seller was interested in selling Acer / HP / Dell desktops. The prices quoted were Acer dual core 1Gb, 320Gb with all accessories and 3yr onsite service at Rs.19250. HP dual core 1Gb, 320Gb with all accessories and 3yr onsite service at Rs.22500. Dell dual core 1Gb, 320Gb with all accessories and 3yr onsite service at Rs.24000. Laptop: The seller did not have HCL laptop and he suggested buying Dell or HP, his perception towards the HCL was not good interns of its after sales services. The prices that he quoted were (for core i3 3Gb, 320Gb, 15 ) Dell Rs. 28500 HP Rs. 27500 Acer Rs. 23500 Samsung Rs. 23500 Asus Rs. 23500 Toshiba Rs. 25750 2. Mahalaxmi Computers Desktops: The seller was forcing and convincing to buy an assembled desktop than purchasing a branded one. He was more emphasizing on the warranty. He was ready to give a 3 year warranty on the assembled desktop. The price that he quoted for the assembled desktop was Rs. 17000. The configuration was I3, 2Gb, 500Gb, 16 LCD and a DVD R/W. The probable branded desktop that he would sell was Acer. Laptop: The seller strongly recommended to purchase the HP laptop and supported his suggestion with the warranty that the company is giving and he said that it is the most selling laptop brand in the market was HP. The configuration was I3, 4Gb, 500Gb, 15 , win 7 home and the price that he was ready to sell was Rs. 28500. 3. IT E Xpress Desktop: The seller was most interested in selling an assembled desktop; he did not have any branded desktops in his store. He quoted Rs. 16500 for the assembled desktop with configuration of same above but without speakers and graphics card. Laptop:

For the second generation I3 the seller suggested to buy either Acer or HP. The prices that he quoted were HP Rs. 28500 (I3, 4Gb, 320Gb, 15.6 ) Acer Rs. 23500 (I3, , 3Gb, 320Gb, 15.6 ) 4. Dynamic Computer Desktop: The retailer was forcing to purchase assembled desktops. And I asked for the branded desktops so he suggested buying HCL or HP computer. But interesting fact was he did not have any of the branded desktops in store display, he said he would get them after 1hour if I order the purchase. The price that he quoted for both HCL and HP was Rs. 18000 (dual core, 2Gb, 500Gb) Laptop: The retailer was interested in selling HP or Acer; he supported his suggestion with the help of the service that the HP is providing and price of the Acer. He also added that the HP was the highest selling laptop in the market and consumers are mostly preferring HP laptops. The prices that he quoted for 2nd generation core i3, 3Gb, 320Gb were HP Rs.24500 Acer Rs.24000 Toshiba Rs.23750 Asus Rs.23500 Sony 5% discount on MRP 5. Viratra Computers Desktop: The retailer did not have any branded desktops in his store and he was insisting to buy assembled desktop and for the above quoted configuration and the price he quoted was Rs.17790 (AMD) and Rs.20700 (Intel). Laptop: The retailer was insisting to purchase Dell or HP (2nd generation, i3, 3Gb, 320Gb) The prices that he quoted were Dell Rs.37000 HP Rs. 28000