Valod Valodyan,

Customer Service Manager

VLV Armenia,
8, Papazyan str.
Yerevan 0051, Armenia
November 11, 2022

Dear Sir,

I am writing to complain about the

malfunctioning of the TV that I purchased
recently from one of your outlets in
Yerevan.

My name is Hasmik Arzunyan and I am one

of the loyal customers of your company. I
often purchase electronic items from your
showroom situated in Komitas, as I live very
close to it. It has been more than two years
since I started buying from your store.
However, this time I am extremely
dissatisfied. On November 1, 2022, I bought
a TV “Samsung 25381” at the “VLV
Armenia” located at 24/6 Komitas ave. I paid
$1100 for the TV on my credit card. “VLV”
delivered the TV to my home on November
3, 2022.

Unfortunately, your product is defective.

Although the picture quality of the LED is
magnificent, its sound system is not working
in a good condition. Hence, I am not able to
hear any voice even after increasing the
volume option to the maximum level. Since
this LED is under the guarantee period, I
would like you to send an experienced
technician to solve this problem.

Also, I request you to refund me the full

amount that I paid if he is unable to provide
satisfactory solution within three working
days.
I look forward to hearing from you.

Yours faithfully,

Hasmik Arzunyan.