Diversity in an Aging Workforce:

CONFLICT BETWEEN BABY BOOMERS,

GEN Xers, MILLENIALS AT BPOM
Nabila Anisa 2206008722
 ABOUT THE ORGANIZATION
Named FDA (Indonesian: Badan Pengawas
Obat and Makanan) or Badan POM (BPOM)
which refers to the Indonesian Food and Drug
Administration is a branch of government
institutions and is liable for the safety of public
health.
This regulatory and executive body performs the monitoring of
pharmaceutical and over-the-counter medicinal drugs (medications),
vaccines, specialty chemicals, food supplements, food standards,
herbal medicine, and cosmetic products that will be approved, sold,
and distributed in Indonesia including the permissions to be given to
imported products of abovementioned categories.
BPOM label procedure is regulated under BPOM Regulation
No. 27/2018 regarding the supervision of food and drugs entry
into Indonesia as well as BPOM regulation No.26/2018
regarding the BPOM e-licensing service.
 INTRODUCTION
Generational
Conflict
Grown within organizations
as more generations than ever
have entered the workforce
and are working together.
Three Millennials
Generations
The most reliable resources
There are three generations
to help organization facing
in BPOM: Baby Boomers,
increasingly complex
Gen Xers, and Millennials.
strategic challenges because
their mastery of technology
is better than the older
generations.
Conflicts Effect
Conflicts occur mainly due to Conflicts among co-
the differences in workers or superiors/
technological mastery, subordinates are not
orientation to change, the conducive to achieve a
relations of the high good performance.
intergenerational and formal
communication.
 Challenge or Problem in the Organization
The Boomers and Gen-X are more formal, whereas
Formality Millennials prefer informal communication

Orientation to The Old Generations are more reluctant toward

Change change, while Millennials are more enthusiastic.

Master of The Old Generations are not familiar with the latest
Technology technology, whereas Millennials master it more.

Perception on Millennials from The Old Perception on Millennials from The

Generations: Millennials:
• Poor Manner. • Have idealism and demand to know the
• Have better knowledge and skills, especially purpose and contribution in the work.
related to technology. • Demanding equality and appreciation.
• More open in communication to convey idea. • Like challenges and changes.
• Less sense of responsibility and easier to give
up.
 Challenge or Problem in the Organization
Different age ends up with
different work values
The values then clash in the way they work, and they
end up getting angry and blaming, rather than just
working it out. When faced with the conflict, they
choose to escalate and assert our position, rather than
seek to understand and find common ground.
Power and Control
Millennials are already the largest segment of
the workforce, and that dominance will only
grow in the coming years. It is estimated that
Millennials will make up 75% of the global
workforce by 2025. On the other hand, top
leadership tends to lean more toward Baby
Boomers.
Assumptions
Growing power of Millennials in
the workplace is somehow a
threat to Baby Boomers.
Different Life Stages
and Career Stages
Some differences between younger and older
co-workers immediately: the way they dress,
how they use technology, and how they
communicate. People decades apart in age often
find that they have different attitudes about the
workplace and appropriate behavior. Sometimes
because of the era during which they grew up,
but also because of their different life stages and
career stages.
 Solution Based on the Book
(Managing Age-Related Diversity)

Provide equal access to Provide mentoring

Provide frequent
training and learning opportunities whereby
recognition for skills,
opportunities when it older workers can pass on
experience, and wisdom
comes to new technology. accumulated knowledge to
gained over the years.
younger employees.

Ensure that older workers Give the employee

Design a work environment
receive sensitive, high- considerable autonomy and
that is both stimulating and
quality supervision. latitude in completing a task.
fun.
 My Recommendation to Solve the Problem
Use mentoring as a solution to any
perceived clash between old
generations and millennials so that
they can recognize the value both
generations. (To build a good
communication)
Understand the role of power
and control in creating
conflict. This will reduce the
tension if you understand each
perspective.
View generational
differences as a learning Think more about life stage and individual
opportunity. Take an career desires than about generation.
advantage of early adopters
of technology from younger
people.
Identify the interests behind the Recognize that a worker’s role
conflicting positions. Think about those
in the organization is a better
generational issues without letting
yourself get too attached, and focus on predictor of developmental
needs than generation.
the fundamentals of conflict resolution.
 Conclusion
BPOM is a branch of government institutions and is liable for the safety of public health. There are three
generations in BPOM: Baby Boomers, Gen Xers, and Millennials. Conflicts occur mainly due to the
differences in technological mastery, orientation to change, the relations of the high intergenerational and
formal communication. The conflict can be reduced or even resolved by providing equal access to training
and learning opportunities when it comes to new technology, by viewing generational differences as a
learning opportunity, by thinking more about life stage and individual career desires than about generation,
by understand the role of power and control in creating conflict, and identifying the interests behind the
conflicting positions.
 References
● Irhamahayati, Hubeis, M., Hermawan, A., & Djohar, S. (2018). Generational conflicts at the
indonesian public sector workplace from the millennial’s perspective. Polish Journal of
Management Studies, 18(2), 151–161. https://doi.org/10.17512/pjms.2018.18.2.12
● https://www.shrm.org/foundation/ourwork/initiatives/the-aging-
workforce/Documents/Generational%20Conflict%20at%20Work.pdf
● Kreitner, R. (n.d.). Organizational Behavior tenth edition.
● https://business-indonesia.org/bpom_food_medicine