Mod 3 (strategies to avoid communication breakdown)
emanate from the receiver's physical condition
COMMUNICATION BREAKDOWN – defined by Emily Rodgers
“is a failure to exchange information resulting in a lack of
communication
- communication has a great impact to a team. So if you
expect to have a successful class, a team, a group work -
it requires communication that is “well-oiled machine to
individual parts that simply cannot function without each
other” between you and the one you are communicating
with or among members of the group.
COMMUNICATION BARRIERS
1. LOST IN TRANSLATION – occurs across emails when
the receiver perceives the message differently
because of lack of tone.
- It could also be misinterpretation of a message
because of the presence of words that have double
meaning
- Is not necessarily referring to a language barrier but
to how the receiver interprets the word, phrases or
sentences received
2. ATTENTION SPAN OF A GNAT – refers to human
attention span which accordingly, can only listen for
8 seconds meaning we have less time to remain
engages to what we have just listened to before
switching off start thinking of other things, thus
missing important information
- Means that information constantly has to be
repeated, which may be frustrating for the speaker,
not to forget how tiring it is to be repetitive
3. TOO MUCH INFORMATION - Too much information
If there is no efficient communication flow plus the
problem of sharing information to wrong people,
overload of information can result to chaos
- there is a plethora of information around the world.
We can only do so much by giving it to the right
people at the right time and at the right amount
because too much of anything can be dangerous, so
to speak.
- Knowing a lot of things is good but when too much
information is given and received and yet this
information is sent and received wrongly, it could lead
to tremendous problem.
- Effective communication needs wisdom as to what,
how much or how little, when and to whom
information is to be given.
4. UNDER PRESSURE HIGH - stress jobs or tasks mean
there’s often no time to communicate properly.
- If the stress in your jobs get in your way and you allow
it to block communication
BARRIERS TO COMMUNICATION
LANGUAGE BARRIERS - Language and linguistic differences
may become barriers to communication. But it is not also a
guarantee that when two people speak the same language,
they understand each other because if the receiver still does
not understand the words used in the message received, the
words used may act as a barrier.
PSYCHOLOGICAL BARRIERS - The psychological condition of
the receiver affects his/her message reception of the
message.
PHYSIOLOGICAL BARRIERS - Physiological barriers may
- having mental issue (daydreaming)
PHYSICAL BARRIER - refer to the geographic location
between the communicators.
- It is basically referring to the distance or proximity
between the sender and receiver.
- As said, communication is easy when communicators
are within short distances where there can be many
options to use for communication.
- Now that technology is widely used for
communication, it is equally important to know the
best and the most appropriate channel to use in
overcoming communication barriers
ATTITUDINAL BARRIERS - Prejudices and other related biases
are examples of attitudinal barriers.
- These are behaviors or perceptions of any of the
communicators that hinder them from interacting
effectively.
- Attitudinal barriers to communication may arise from
personality conflicts, poor management, and
reluctance to change, or no motivation.
- Effective listeners of messages should attempt to
hurdle their own attitudinal barriers to effect effective
communication.
- Open-mindedness and willingness to learn new
things are vital in overcoming barriers.
USING GENERALIZATIONS AND STEREOTYPES - Speakers who
make unqualified generalizations undermine their own clarity
and credibility.
- Be cautious not to get holed in the habit of using
stereotypes, or making generalizations about complex
systems or situations.
- Another form of generalization is "polarization" or
creating extremes.
- Try to be sensitive to the complexities of situations,
rather than viewing the world in black and white.
JUMPING TO AN IMMEDIATE CONCLUSION - Confusing
details with inferences is a common factor. Do not pretend
you know the reasons behind events, or that certain facts
necessarily have certain meanings
DYSFUNCTIONAL FEEDBACKS - Ignoring or not responding to
a suggestion or query quickly undermines effective
communication. Interrupting others while they are talking
also creates a poor atmosphere for communication.
LACKING CONFIDENCE - can be a big barrier to effective
communication. Being shy, difficulty being assertive or low
self-worth can block your ability to express your needs and
opinions known.
- Also, a lack of knowledge of your own rights and
opportunities in a given situation can prevent you
from telling your needs openly.
Mod 6
SPEECH STYLE
INTIMATE CONVERSATION - level of intimacy (ilabyu)
- used for every close relationships
CASUAL CONVERSATION - everyday communication

- an informal communication between groups and peers who

have something to share and have share background
information but do not have close relations

CONSULTATIVE CONVERSATION – consult

- used in semi-formal and standard communication

FORMAL CONVERSATION - is a one way straight ward speech

FROZEN CONVERSATION – most formal communicative style

that is usually used during solemn ceremonies and events

Mod 7

ASSERTIVE - if you want to assert/control someone

- speaker expresses belief about truth of a proposition

DIRECTIVE - announcement/reminder

- speaker tries to make the address perform an action

COMMISSIVE - committing something

- commits the speaker to doing something in the future

EXPRESSIVE - level of intimacy *Declaration -there is assert

from person with authority

- speaker expresses his/her feelings or emotional reactions

DECLARATION - there is assert from person with authority

-brings a change in the external situation