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    Requerimientos de Los Clientes 2. Evaluación Competitiva

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    Ricardo Fandino Toro
    This document presents the results of a quality function deployment (QFD) analysis comparing 10 competitors on 9 key customer requirements. For each requirement, the analysis ranks the competitors from 1 to 5 based on their performance, with 1 being the worst and 5 being the best. The analysis found that the company being evaluated performed strongly in requirements such as personalized service, quick attention, scalable software, and promotional prices. However, it performed poorly compared to competitors in other areas such as dynamic reports and installation promotions. The overall objectives highlighted were to provide personalized consulting, customized software, and timely support.

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    Requerimientos de Los Clientes 2. Evaluación Competitiva

    Uploaded by

    Ricardo Fandino Toro
    6 views1 page
    This document presents the results of a quality function deployment (QFD) analysis comparing 10 competitors on 9 key customer requirements. For each requirement, the analysis ranks the competitors from 1 to 5 based on their performance, with 1 being the worst and 5 being the best. The analysis found that the company being evaluated performed strongly in requirements such as personalized service, quick attention, scalable software, and promotional prices. However, it performed poorly compared to competitors in other areas such as dynamic reports and installation promotions. The overall objectives highlighted were to provide personalized consulting, customized software, and timely support.

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    Matrix QFD

    Original Title

    QFD

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    This document presents the results of a quality function deployment (QFD) analysis comparing 10 competitors on 9 key customer requirements. For each requirement, the analysis ranks the competitors from 1 to 5 based on their performance, with 1 being the worst and 5 being the best. The analysis found that the company being evaluated performed strongly in requirements such as personalized service, quick attention, scalable software, and promotional prices. However, it performed poorly compared to competitors in other areas such as dynamic reports and installation promotions. The overall objectives highlighted were to provide personalized consulting, customized software, and timely support.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    6 views1 page

    Requerimientos de Los Clientes 2. Evaluación Competitiva

    Uploaded by

    Ricardo Fandino Toro
    This document presents the results of a quality function deployment (QFD) analysis comparing 10 competitors on 9 key customer requirements. For each requirement, the analysis ranks the competitors from 1 to 5 based on their performance, with 1 being the worst and 5 being the best. The analysis found that the company being evaluated performed strongly in requirements such as personalized service, quick attention, scalable software, and promotional prices. However, it performed poorly compared to competitors in other areas such as dynamic reports and installation promotions. The overall objectives highlighted were to provide personalized consulting, customized software, and timely support.

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    of 1

    QFD algoritmo logistico

    Servidores en la nube
    Estudio de procesos

    Atencion remota
    Control de fallos
    Soporte tecnico

    Personalizacion
    Actualizaciones
    Entrenamiento

    Infraestructura
    EVALUACIÓN COMPARATIVA 5

    o?
    m
    = MEJOR 1 = PEOR

    Có

    Cobertura
    FUERTE=

    PRIORIDAD
    Qu

    MEDIA=
    é?

    1 2 3 4 5 6 7 8 9 10

    COMPETENCIA 1

    COMPETENCIA 2
    DEBIL=

    NOSOTROS
    1. REQUERIMIENTOS DE LOS CLIENTES 2. EVALUACIÓN COMPETITIVA

    1 Servicio personalizado 4 5 2 1
    Servicio
    2 Atencion rapida 5 2 4 4

    3 Capacidad de reaccion 5 2 4 4

    4 Software escalable 3 5 1 2
    Productos
    5 Reportes dinamicos 2 5 2 3

    6 Alertas 5 4 3 2

    7 Precios bajos 3 4 2 1
    Precios
    8 Promociones 5 3 4 5

    9 Precios bajos 4 5 4 4
    Instalacion
    10 Promociones 4 5 1 1

    6. OBJETIVOS
    * Asesoria personalizada *Software a medida *Soporte Oportuno

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