Professional Documents
Culture Documents
Purposive Communication Reviewer
Purposive Communication Reviewer
Purposive Communication Reviewer
The globalization of communication implies the freedom of movement of ideas, information, images, and
An argument in favor of this remark is the fact that globalization is based on communication, but it is not
USA, there were 195 million internet servers, in Europe 22 million, Africa only 300,000;
Globalization is a process that influences and is influenced by many aspects of contemporary life, including
Several scholars, including Anthony Giddens, David Harvey, Roland Robertson, Emanuel Wallerstein,
2. Global consciousness and reflexivity.- Robertson (1992) and Giddens (1990, 1991, 1994)
Reflexivity represents the idea that “knowledge spirals in and out of the universe of social life, reconstructing
3. Disembeddedness.
symbolic tokens, which “media of interchange which can be passed around” (Giddens, 1990, p. 22) and,
the expert systems. Expert systems consist of people with specialized knowledge and special expertise in the
use knowledge.
International Communication
Waters (2005), however, suggested that communication and symbolic processes play an even more important
role.
Dynamics of globalization- in three central arenas of human activity: the economy, the polity, and culture.
As Giddens (2004) said, “Globalizing influences are fracturing as well as unifying, create new forms of
stratification, and often produce opposing consequences in different regions or localities” (p. 81). Likewise, it is
important not to view globalization as a universalizing process. As Robertson (1992) observed, “we are, in the
21st century, witnesses to—and participants in—a massive, two-fold process involving the interpenetration of
the universalization of particularism and the particularization of universalization” (p. 100). Further, “Globalism
MODULE 4
Globalization, according to Thomas Friedman (2000) is the inexorable integration of markets, nation-states
and technologies to a degree never witnessed before- in a way that is enabling individuals, corporations and
nation-states to reach around the world faster, deeper and cheaper than ever before.
2. Languages are the essential medium in which the ability to communicate across the globe develops
3. Knowledge of one or several languages enables us to perceive new horizons, to think globally, and to
4. Allowing languages and their cultures to spread and dominate on a global scale
leads to the extinction of other languages and cultures.
there would be no globalization; and vice versa, without globalization, there would be no
world languages.
Globalization has influenced the evolution of the English language the most,
according to Dr Maria Leedham. Over the past 100 years it’s globalization – accelerated by new technology
– that has had the greatest impact on the English language. English is a world language now, the dominant
● English-speaking workforce can help economies integrate and become more competitive on the world
market
● proficiency in English has become something of a commodity, valuable both because of its utility
● many firms have changed their corporate languages to the common tongue of English in efforts to
streamline communication and avoid leaving team members “out of the loop”
As Hjarvard (2003) pontificated, over the past two or three decades, English has come to occupy a singular
position among languages. What was previously only one among several dominant European languages, on a
that English has become the lingua franca of the global network: where the TCP/IP protocol secures
technical communication between computers via the internet, English is the “protocol” for oral and written
For Green (2011), the English language has been in widespread use around the world for well over a century,
starting with the days of the British Empire, and continuing as the United States became a political and cultural
superpower.
However, for Crystal (1997), other reasons for the spread of the English language include that it has become
the language of international relations, having been made official language in approximately 85 percent of the
12,500 international organizations listed in 1995-1996 Union of International Associations’ Yearbook; it is the
As Imhonopi and Urim (2010) contend, the transformation of the present era of human existence, which is
characterized by the twin concepts of globalization and the information economy is both sweeping and total in
many dimensions. For them,globalization has introduced overt changes into modern society, impacting every
sphere of life including social, economic, political, technological, educational and cultural processes
and institutions and affecting nearly all of the world’s people,creating tremendous challenges and
Communication skills development has always been an important factor of success in business, but the
influence of globalization and cross-cultural interaction in recent decades has impacted the types of
Virtual Interactions
Globalization has introduced virtual communication and collaboration as a major part of workplace dynamics.
Modern entrepreneurs need to understand the strengths and limitations of different communications media, and
how to use each medium to maximum effect. For example, communicating via email to distant team members.
The need for cultural awareness is a major impact of globalization on the required skills of effective
entrepreneurs and employees need the ability to catch subtle nuances of people's manner of speech when
Modern training programs teach students to understand acceptable speaking distances, conflict styles, eye
contact and posture in different cultures, accepting that the physical expressions of their own culture are
The advent of global collaboration introduces another new dynamic to communication skills -- the need to
communicate and share information with people across several time zones.
Information Sharing
Many ethnic groups prefer to communicate indirectly. They ask questionsreluctantly, for fear of damaging
Time Management
Some cultures treat time as limited. For example, employees in the United States typically view tasks as linear
and sequential.
Relationships
According to cross-cultural researcher Geert Hofstede’s theory of cultural dimensions, five dimensions can be
used to explain differences between cultures: power distance, individualism, uncertainty avoidance,
Indulgence
Multicultural workers may differ in their approach to the importance of happiness at work. According to
sociologist Michael Minkov, in a culture that values indulgence, a higher percentage of people declare
MODULE 6
Intercultural Communication
What does it mean to belong to a culture, and when you identify yourself as a member of a larger group, such
as us culture, to what exactly do you belong (Duck &McMahan, 2009)? We usually think of a culture or society
as basically geographical or ethnic – the East and the West, the majority and the minority. Significant
differences, of course, exist between societies indifferent parts of the world, and it is true that they speak
... in an international conference, different participants and presenters could apparently exhibit various
presentation skills including both verbal and nonverbal codes. However, a better way to see the relationship
between culture and language is that culture does not create different communication but different
something represented by a particular group of people from a specific region or location that has exclusive
From this standpoint, doing or speaking different cultures can happen even within the same nation because
communication creates communities and cultures, and many subgroups of people have identifiable ways
of communicating differently from other people in a nation. Cultures are created through communication;
that is communication is the means of human interaction through which cultural characteristics, whether
customs, roles, rules, rituals, laws or other patterns – are created and shared.
For example,
... when a three - person group first meets, the members bring with them individualthought and behavioral
patterns from previous communication experiences and from other cultures of which they are, or have been, a
part. As individuals start to engage in communication with the other members of this new group, they begin to
create aset of shared experiences and ways of talking about them. If the group continues to interact, a set of
distinguishing history, patterns, customs, and rituals will evolve. Some of these cultural characteristics would be
quite obvious and tangible, such that a new person joining the group would encounter ongoing cultural “rules”
to which they would learn to conform through communication. New members would in turn influence the group
culture in small, and sometimes large, ways as they become a part of it. In a reciprocal fashion, this reshaped
culture shapes the communication practices of current and future group members. This is true with any culture;
Second, we think of culture as something that other people have – unusual clothes,strange foods, or
odd customs like wearing French berets or Japanese geisha clothing,doing strange things with coconuts or
tulips, and featuring typical building (bamboo huts,Roman temples, Chinese pagodas) or landscapes (deserts,
acting is right and normal, and all other ways of acting are only variants of the only really good way to act
(yours).
Let’s start by looking at “culture” as a structure, place, and national identity that identifies.
This way of seeing culture focuses on large-scale differences between nation’s styles of religion or belief,
ideas of national dreams and goals, or preferred ways of acting. These value systems clearly differentiate, say,
“East and West” and the communicative differences they display. Usually referred to as cross-cultural or
Cross – cultural communication generally compares the communication styles and patterns of people from
intercultural communication deals with how people from these cultural/social structures speak to one another
and what difficulties or differences they encounter, over and above the different languages they speak,
When you start to look at “cultures” as identifiable racial, geographical, or national groups and to search for
their identifying features, you rapidly notice some important points: First, multiple “cultures” exist in one
society or national group. Second, multiple social communities coexist in a single society and talk
Transacting Cultures
The defining element is that you belong to a set of people who share meanings and styles of speaking, system
of beliefs, and customs. You live your life in the context of a communicating set of individuals who
transact a universe of thought and behavior that makes possible certain ways of treating other people.
For example,
goths’, punks’, and emos’ use of symbols like hairstyles, body piercing, cutting and self-harm along with a
relevant music genre and vocabulary transacts their identity and collectively forms the goth, punk and emo
culture.
Drivers and public transport operators in an organizations, athletes, or members of business organizations
could all be considered members of a unique culture. Students and instructors could even be considered two
interacting and integrated but separate cultural groups. Viewing societies and cultures as unique meaning
The major elements of culture are symbols, language, norms, values, and artifacts.
Language makes effective social interaction and possible and influences how people conceive of concepts and
objects.
Characteristics of Culture
1. Culture is learned. It is not biological; we do not inherit it. Much of learning culture is unconscious. We learn
culture from families, peers, institutions, and media. Enculturation is the process of learning culture.
2. Culture is shared. Because we share culture with other members of our group, we are able to act in socially
appropriate ways as well as predict how others will act. Despite the shared nature of culture, that doesn’t mean
3. Culture is based on symbols. A symbol is something that stands for something else. Symbols vary cross-
culturally and are arbitrary. They only have meaning when people in a culture agree on their use. Language,
money and art are all symbols. Language is the most important symbolic component of culture.
4. Culture is integrated. This is known as holism, or the various parts of a culture being interconnected. All
aspects of a culture are related to one another and to truly understand a culture, one must learn about all of its
5. Culture is dynamic. This simply means that cultures interact and change. Because most cultures are in
Level of Subculture
Subcultures are groups with distinct patterns of learned and shared behavior (ethnicities, races, genders, age
Super culture is a collection of cultures and/or subcultures, which interact with one another, share similar
characteristics and collectively have a degree of sense of unity. In other words, superculture is a culture
between people based on physical traits (skin color, facial features, hair types). What differences we recognize
and the meanings we assign those differences are all culturally determined and not biologically created. These
3. Ethnic Group. It refers to people who identify themselves as a distinct group based on cultural features such
as common origins, language, customs and beliefs. Just because people choose to see themselves as
members of a specific ethnic group doesn’t mean that all members of that group are the same or share beliefs
and values. Ethnicity because it is a marker of group membership, can be used to discriminate.
4. Indigenous People. These are groups who have a long-standing connection with some territory that
6. Age. It is both a biological fact as well as being culturally constructed. While we can
reckon how many years old an individual is (biological age), what that means in
terms of rights and responsibilities are culturally constructed. Think of driving, drinking, and voting.
Cultures are what make countries unique. Each country has different cultural activities and cultural rituals.
Culture is more than just material goods--- that is the things the culture uses and produces. It is also the beliefs
People's way of life and their meaning of the way they do things.
Exchange students, just like any visitors to a foreign country, also deal with cultural differences and make
adjustments.
Cultural adjustment has four stages. According to UAZone, a travel website, the first stage of cultural
adjustment is, foreign students feel enthusiasm and excitement upon knowing that they will be going to other
country. In this stage the individual is very positive about the culture, overwhelmed with impressions, finds the
culture exotic and is fascinated by it and largely passive, and doesn't confront the culture. When foreigners
begin to interact with the culture of the host country, they find the behavior of the people unusual and
unpredictable. This is the stage when they feel withdrawn and experience loneliness. In the re-emergence
and adjustment stage, they begin to understand more of the behavior of people, feel more comfortable living
in or encountering the culture, feel isolated and regain they sense of humor. The last stage is achievement
and enthusiasm. In this stage the individual enjoys being in the culture, functions easily in the culture, prefers
certain culture behavior to that of his/her own culture and adopts certain behaviors
Concept of Culture Shock. More often, the cultural adjustment is accompanied with culture shock. There are
different symptoms of culture shock. These are homesickness, boredom, lethargy, withdrawal and irritability,
hostility toward local people, irrational anger, and excessive sleeping. Culture shock happens when a certain
culture is challenged by another way of thinking or doing something, which is part of the process of cultural
adaptation.
The first stage is called the honeymoon period. This is the time when the foreign students still find everything
to be new and exciting. Sejal Mehta cited in his thesis dissertation entitled, ‘When the Fog Dissipates: A Study
on Cross-Cultural Adjustment of International Students’, the newly arrived students experience curiosity much
like a tourist. The emotions experienced are typically excitement, stimulation, and curiosity and hence the
behaviors in this stage are also guided by curiosity, interest, and self- assurance.
The next stage is the frustration or disintegration stage. Here, students may withdrawinto themselves,
thinking, “it is my fault, I am unable to adapt here”. A sense of confusion and disorientation with differences
between home and host culture become very noticeable. The students may experience an acute sense of
profound loss and disorientation regarding what can be expected of others and what others expect of them.
Next is the autonomy stage. Mehta (2000) said, this stage is marked by increased sensitivity and
understanding toward the host culture. The students who emerge from the detachment of the first stage, the
self-blame of the second stage, and the hostility of the third stage are now in a position to build a new
clear timeline. The different stages may last anywhere from a few weeks to a few months. The stages may
Factors affecting cultural adjustments. According to A. T. Church in his article entitled ‘Sojourner
Adjustment’ there are indices of adjustment needed to be distinguished: (a) extent of social interaction with
host nationals, (b) attitudes of the individuals towards home and host cultures, (c) home culture
patterns.
MODULE 7
Cultural Awareness is knowing that there are multiple different cultures – based on religion, ethnicity,
nationality and other factors – that have different attitudes and outlooks.
It is simply about helping us understand how we can best adapt our approaches, thoughts and decisions to
ensure we create positive outcomes in cross-cultural interactions. It is about respecting others’ cultures as
your own culture is better, or that everyone should do it your way. Cultural sensitivity skills are
Sherman, 2018 has mentioned about Cultural Competence. So, what does it
mean?
Cultural Competence refers to an ability to interact effectively with people of different cultures and socio-
economic backgrounds, particularly in the context of human resources, non-profit organizations, and
government agencies whose employees work with persons from different cultural/ethnic backgrounds. Cultural
competence is a key practice in the learning frameworks, and the notion of cultural competence is embedded
throughout.
4. Cross-cultural skills.
● Not assuming that all members of cultural groups share the same beliefs and practices
According to Dabbah (2017), the idea behind cultural sensitivity is very straightforward. Cultural Sensitivity
refers to a set of skills that allows you to learn about and understand people whose cultural background is not
According to Sherman (2018) observes that communicating in a diverse, multicultural environment can be
awkward.
● Growing up, boys and girls are often segregated, restricting them to socialize solely with individuals of
their own gender, learning a distinct culture as well as their gender norms.
● Gender exerts a powerful influence on all facets of human communication and raises many profound
social issues.
According to Odine O. De Guzman of University of the Philippines’ Center for Women’s Studies: Gender,
recognizes that prevailing gender stereotypes and women’s less valued social roles, control over and access to
-Gender Sensitivity refers to the aim of understanding and taking account of the societal and cultural factors
involved in gender based exclusion and discrimination in the most diverse spheres of public and private life.
-Gender-Sensitive Language is the realization of gender equality in written and spoken language.used for
more inclusive and equitable representations of both genders. For instance, some suffixes can reinforce the
notion that women are subordinate or leading different jobs than men. As such, some words and suffixes
-Gender Equality is a core development objective in its own right. It is also smart economics. Greater gender
equality can enhance productivity, improve development outcomes for the next generation, and make
-Gender Equality in Language is attained when women and men and those who do not conform to the binary
gender system are made visible and addressed in language as persons of equal value, dignity, integrity and
respect.
Sexism in language is the use of language which devalues members of one sex almost invariably
women, and thus fosters gender inequality. Gender Sensitive Language is not simply terminology and rules
which should be carried by a gender-sensitive speaker or writer. It shows that a person respects all persons,
favors social equality and equal opportunity and helps avoid ambiguity.
1. Occupational References
2. Role References
3. Group References
4. Other Stereotypes
5. Turns of Phrase
8. Stereotyping roles-Stereotyping roles mean when certain jobs are presumed to be performed only by
9. Gender attributes - Attributes means usage of certain words which underline stereotypic gendered
attributes.
-If you have proper communication, it brings proper achievements. It can be oral or written., but written one is
the most important as it is not just a set of words but reflection of your reasoning, attitudes, and knowledge.
-It can be erased easily and the impression it gives to readers can damage or advance your reputation.
Attention to gender sensitivity in writing is one-way to demonstrate relevance, erudition, and culture.
Importance of gender equality in the society is the key to the social development of the country. And these
are not just words, there is a meaning behind it. Providing women and girls with equal access to education,
healthcare, labor market and representation in political and economic decision-making is not about stealing
MODULE 8
Culture is deeply rooted in values, which are learned and acquired when we are young and embedded deeply
Values have helped to shape us into who we are today. Cultural influence could be evidenced by looking at
communication practices: how individuals interact with one another as they communicate in their daily
practices.(Hofstede, 1991) And while some of culture’s knowledge, rules, beliefs, values, phobias and anxieties
1. Verbal Communication
a. Indirect Communication -Filipinos often communicate indirectly in order to prevent a loss of face and
b. Communication Style -Filipinos will try to express their opinions and ideas diplomatically and with humility
to avoid appearing arrogant. The tone of voice varies widely by language, dialect and region. A respectful way
of addressing an elder
c. Refusals- Since many Filipinos try to save {face} and avoid hiya in their interactions, many will be overly
d. Respect -When speaking to those who are older or of higher status, Filipinos tend to use
a. Physical Contact- Among relatives or friends of the same gender, it is common for Filipinos to walk
hand in hand or arm in arm. This is generally done so as a sign of affection, friendship or if they are shy and
would like someone to accompany them. Filipinos tend to be modest and conservative in their interactions with
.b. Personal Space- When interacting with people they are familiar with, Filipinos tend to prefer standing at an
c. Laughter- While Filipinos often laugh in conversations, the meaning of laughter tends todepend on the
situation.
d. Pointing-Filipinos may point to objects by puckering their lips and moving their mouths in the direction they
e. Gestures-They use hand gestures-- putting one’s hands on their hips is a sign of anger. Handshake is
acceptable for both male and female except for Muslim women. So do not be offended if women do not accept
your handshake. They may just smile or vow their head as an acknowledgement. Pursing of lips, raising of
f. Beckoning-The common way to beckon someone is by gesturing with the hand facing downwards and
waving fingers towards oneself, the same gesture that would represent ‘shooing’ in Australia.
—-Pssttt
3. Basic Etiquette
Filipinos tend to dress modestly, especially when in public. It is expected that the elderly and those of a higher
social status are treated with respect. Given large family sizes and typically small living quarters, Filipinos are
typically thought to be communal and shared. Thus, it is expected to be open about one’s possessions and
space. Many Filipinos avoid blasphemy and cursing as it may cause themselves to
lose {face}.
a. Visiting =Do not refer to the woman of the house as ‘hostess’ as this has an alternative
meaning in the Philippines that is offensive. It is common practice to remove one’s shoes before entering
someone’s home. The host may offer you slippers to wear inside the home.
b. Eating
Nearly all meals are served with rice. If a meal is not served with rice, it is
Many Filipinos eat with their hands or with a spoon and fork. However, they will
often try their best to accommodate for their guests by finding suitable cutlery
c. Gift Giving=Presentation is important, so Filipinos will take considerable effort to make sure
their gifts are well presented and wrapped. Filipinos will often put a lot of thought into their gifts and will give
d. Pag-Mano=The common gesture used to greet is known as ‘mano’, often referred to as ‘bless’ in English.
Mano is performed as a sign of respect towards elders and as a way of accepting a blessing from the elder. It is
usually done towards those who are older by two generations or more.
4. Greetings=Filipinos are a very hospitable and friendly people. They always smile no matter how they feel. If
meeting someone for the first time, it would be good to smile at the person before you even start a
conversation. How one greets is determined by the age and relationship of the people.
naming conventions. The typical naming format is for someone to acquire their mother’s maiden name
as a middle name, whilst their father’s surname is adopted as their surname (e.g. Maria CRUZ SANTOS).
Sometimes the Spanish format of adding a ‘y’ (‘and’) is practiced in formal events (e.g. Maria CRUZ y
SANTOS).
6. Family=Filipinos have close family ties and always love to talk about their extended family, especially about
their children. So a good conversation piece is asking about their family – which region or province they come
from, whether they have children, their ages and what grade in school they are in. The nuclear family is the
core family unit, however bonds are often tight knit among extended family members. Indeed, people may be
encouraged to have a relationship with their aunts and uncles that is just as strong as the relationship with their
parents.
a. Filial Piety= Filial piety is an important concept in Filipino culture. It is understood as essential in order to
maintain the collective face of the family and to avoid experiencing hiya (see Social Interactions and Hiya in
‘Core Concepts’). Many Filipinos hold the belief that each family member has several duties and responsibilities
they must uphold. Observing one’s duties and responsibilities is important in order to correctly respect others
generations living together. Often, grandparents play a large role in raising their grandchildren. Extended
families will often live relatively close to one another and will come together during large celebrations. It is
common to find families in the Philippines that have some members who return to their family home during
c. Gender Roles= At times, Filipino society is tagged as patriarchal. This is in part due to machismo attitudes
and the masculine standards of many Filipino men. However, the Philippines is closer to exhibiting a
matriarchal society. The female influence is significant throughout the country, with many women holding senior
In the household structure, it is often a matriarch in charge. Generally, the head of the household is usually the
oldest female, often the grandmother (lola). Income from family members are often pooled together, then the
d. Dating and Marriage =In the Philippines, dating often comes in stages, beginning with courtship. Typically,
a man will try to impress a female by courting her. If the woman considers the man to be a good suitor, they will
continue dating. Individuals have a significant level of freedom in terms of choosing marriage partners, although
the family. In some families, it is expected for the prospective partner to gain approval of their potential in-laws.
However, in urban areas, dating and marriage practices tend to be less conservative and are becoming more
1. Filipinos don’t speak English. “Wow! You speak English so well!” — this is the reaction Filipinos have
become used to when foreigners hear them speak. When tourists visit the country.
2. Filipinos speak Spanish. Contrasting the preceding stereotype, this one is usually held by the Spanish and
people of their previous colonies, like Latin America. Many are of them are surprised that after over three
centuries of being under Spanish rule (and only over 40 years under the Americans), the Philippines has
3. Dog meat is normally eaten. No, they do not sell dog meat alongside pork, beef, and chicken in Filipino
supermarkets.
4. All Filipinos share the same culture and traditions. Being an archipelago, Historically, there was no
“Philippines” to speak off. The different groups of islands, being separated by large bodies of water, possessed
their own distinct culture, language, and traditions, and hence, were very regionalistic (a characteristic still
5. If you’ve seen one island, you’ve seen them all. Another misconception of first- time Philippine visitors is
that all islands in the country are more or less the same, Therefore, going to a few is enough to “experience the
6. Filipinos abroad are only capable of low-income jobs. Overseas Filipino workers are nationally
recognized as the country’s “new heroes”. Their hard work and the monthly remittances they send to their
families back home are largely responsible for the boom in the Philippine economy.
7. The Philippines is a dangerous country. Many travellers avoid the Philippines due to the idea that it’s one
big danger zone. But it should be understood that most things shown on the news are sensationalized. The
8. Filipinos are always late. Some Filipinos may not like this stereotype, but they won’t tell you it’s completely
untrue either. A rather accurate joke among Filipinos is that they run on “Filipino time”,
9. Filipinos are uneducated. This specific stereotype is normally assumed by those who see people of a
certain nationality as “lesser”. So even if they may understand that Filipinos go to school and study, they will
often still assume these schools are of lesser standard than their country’s. While the educational system in the
10.Filipinos are not familiar with foreign brands. Foreigners are usually surprised to find so many foreign
stores and franchises in the country. The country’s capital of Manila is quite simply a foodie and shopper’s
paradise.