Lyndon’s Pasalubong

HOLY ANGEL UNIVERSITY

School of Business and Accountancy

Group 7: Lyndon’s Pasalubong

In Partial Fulfillment
Of the Requirement of the Course
Organizational Development

Submitted to:

Dr. Nancy Megallon

ORGDEV Professor

Submitted by:

Gozum, Arone
Hicban, John Niel
Lacap, Catherine L
Urbano, Kaye Angelu
Villegas, Crystelle
Joy Zareno, Trisha

May 15, 2021

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ONLINE SHOPPING

- Legaspi., (2016)

- Lima., (2016)
 Lyndon’s Pasalubong

Table of Contents
COVER PAGE...........................................................................................................1
TABLE OF CONTENTS...........................................................................................2-3
COMPANY PROFILE, MISSION & VISION, CORPORATE VALUES,
ORGANIZATON & STRUCTURE..........................................................................4-5
CURRENT BEST PRACTICES BASE FROM THE AREAS OF

MANAGEMENT.......................................................................................................6
Financial. ………………………………………………………….
6
Marketing…………………………………………………...……….
6-8
Human Resource…………………………………………………….
8
Operations................................................................................................9

MAJOR PROBLEMS OF THE COMPANY IT IS CURRENTLY 9

ENCOUNTERING ………………………………………………………………
PROPOSE OD INTERVENTIONS...........................................................................9-10
CONCLUSION..........................................................................................................10-11
APPENDICES...........................................................................................................
12
Appendix A: Request Letter..................................................................12-13
Appendix B: Company Photo.................................................................14
Appendix C: Company Logo…..............................................................14
Appendix D: Interview Guide..................................................................15
Appendix E: Documented Exchange of Conversation..............................16
Appendix F: Curriculum Vitae..................................................................17-26
ACKNOWLEDGMENT............................................................................................27
REFERENCES...........................................................................................................28
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 Lyndon’s Pasalubong

I. BACKGROUND OF THE COMPANY

Lyndon’s Pasalubong is an online retail business of peanuts, corn chips and other
related products. Lyndon’s Pasalubong was established in year 2000 by Teodoro Y. Reyes
and Jocelyn D. Reyes. The brand name Lyndon’s Pasalubong was created by their name,
Jocelyn and Mr. Reyes nickname, Don. Lyndon’s Pasalubong is a family business started by
Mr. Reyes’ parents and has been passed down through generations. It aims to give a
convenient way to sell pasalubong products for people who loves to buy these products
during this pandemic. Lyndon’s Pasalubong has a physical store located at Zamora st. Cut-
cut 1st, Tarlac City. Store hours starts at 10am and ends at 9pm. 3 stores are currently
operating within Tarlac. 2nd branch is located at cut-cut 1st beside Magic Star Mall, and 3rd
branch is located at Sto. Domingo II, CapasTarlac. Mr. and Mrs. Reyes came up with the
idea to widen the target customer and open the business for online delivery. During this time
of pandemic, they have to come up with the new normal set up and provide their products
with the use of the internet. From how it affects the business, they push this online delivery
so that it can reach also other Barangays in Tarlac City. And especially they can still help
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customers to get these products without going to a physical stores.

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 Lyndon’s Pasalubong

Lyndon’s Pasalubong was created based on the livelihood of Peanuts in the province.
Peanuts in the province is one of the source of food that inspired Mr. Reyes mother to start a
business with it. Since then the business operates well in providing products like peanuts,
dilis, cashew nuts, beans and many more. But with this pandemic, they start operating their
business in social media such as in Facebook and Shopee. Because of the increased in sales
and popularity in town, varieties of choices of products are now available in Lyndon’s
Pasalubong like longganisa, leche flan, etc.

MISSION

Our mission is to collect, produce, and make the best Filipino products and
pasalubong accessible to all.

VISION

Our vision is to enhance this culture by showcasing a variety of Filipino items that
we can be proud of.

CORPORATE VALUES
• Teamwork
We aim to establish a positive work atmosphere by cultivating a spirit of collaboration
among individuals and departments, understanding that our success is contingent on our
ability to work as a cohesive unit.
• Community
We give back to our community by contributing our products and time to the
groups, communities, and families we work with.
• Integrity
With every client, teammate, supplier, governing body, and competitor, we have truthful,
timely contact and service that demonstrates respect and kindness.
• Safety
We make sure that all of our teammates and customers are safe and healthy. We use the ACT
(Awareness, Communication, and Training) to build a healthy working atmosphere.
• Accountability
We accept and recognize responsibility for our conduct, goods, decisions, timeliness, and
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policies
 Lyndon’s Pasalubong

ORGANIZATION & STRUCTURE

II. CURRENT BEST PRACTICES BASE FROM THE AREAS OF

MANAGEMENT FINANCIAL

The strategic planning, organizing, directing, and controlling of financial undertakings in

an organization or institute is referred to as financial management. It also entails applying
management concepts to an organization's financial assets, as well as playing an important
role in fiscal management. Take a look at the following goals:

• Ensuring that the organization has a sufficient supply of funds.

• Assuring that the organization's shareholders get a fair return on their investment.

• Optimal and optimal use of resources.

• Creating genuine and safe investment opportunities.

Lyndons Pasalubong owns multiple shops and because they are not that big, yet they
manage their own finances. Owners of Lyndons take care of all invoices, bills, and payments

Mr. Teodoro Y.
Ms. Jocelyn D. Reyes Retes
Mr. Michael D. Reyes
received from and to (Financial
them on Manager
hand, they
/ HRtry their best to keep all of these to ensure that
Operating Manager)
Manager)
St St St St
af af af af
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5
 Lyndon’s Pasalubong

when they are balancing their profits it would be easier. They manage their day-to-day
budgets while still managing other tasks for their store activities to keep track of their money
flow. They assume that the more money they give away, the greater the blessings they will
get, and they know they were able to help in some sort of way

MARKETING

Lyndon's Pasalubong's goal is to collect, manufacture, and make the best Filipino
products and pasalubong available to all. Also, to promote this culture by highlighting a wide
range of Filipino products that we can be proud of. It continues to produce products such as
peanuts, corn chips, cashew nuts, beans, and many more either through the physical stores or
using different social platforms for deliveries. The corporate values are the heart of the
company and with these values it makes the company stand where it is right now and be
stronger in the future.

SWOT Analysis
Strength

• Consumers can buy goods directly from manufacturers at a lower price than market
value.
• A wider range of goods
• Faster Shipping/delivery
• Fast and efficient
• Doing some comparison shopping
• Advertising at a lower cost
• EFT (Electronic Fund Transfer) is a quick way to transfer money.
• Tasty snacks special delicacies
• Excellent packaging
• Competitive pricing structure lower priced

Weaknesses
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• No direct customer-seller interaction

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 Lyndon’s Pasalubong

• Online admin service (need adequate online staff to response to bulk inquiries)
• Some consumers choose to purchase directly from the market.
• The cost of transportation may often be higher than the cost of the product.
• Shipping heavy, bulky, and perishable goods is costly.
• The number of potential customers who can purchase through the Internet is still
inadequate.
• Some people are also afraid to use their credit cards online due to security and fraud
issues.

Opportunities

• The number of people using the internet is exponentially growing.

• Increasing the number of people who see the product by using the internet.
• A growing number of people are comfortable purchasing exclusively via the internet.
• Increase delivery options for a quick transaction.

Threats

• Rising price of raw materials/ supplier cost

• Dishonest online businesses damage customers' confidence and trust in the internet
marketing industry as a whole
• Changes in the laws and regulations
• Congress can require all online sellers to collect sales tax.
• Competing with other online businesses if the goods are similar.

Human Resources

Employees are the number one asset and priority of every company, and without
them, business would not exist. As for human resource management, which is considered to
be a support operation, the ERP software can specialize in the production of the human
capital information system. It allows the Lyndon’s Pasalubong to incorporate best practices
in the HR role, including recruiting and selection, training and development, evaluation,
succession planning and others that lead to learning and growth inside the organization. This
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system is an application based framework for workers and managers alike. It allows them to
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 Lyndon’s Pasalubong

edit and access information relevant to HR online. In this way, workers will be engage in
their individual Human Resource duties and take responsibility for the data entry and
accuracy of their personal details, thus minimizing the number of calls and paperwork
carried out by HR professionals. In addition, Human Resources of Lyndon’s Pasalubong,
ERP system will enable to accommodate the entire spectrum of employee management, from
on-boarding to off-boarding, and from salary management to timekeeping. The most critical
function you need from the HR part is payroll functionality. Submitting payrolls and making
direct deposits by hand is extremely time-consuming. With the access of ERP managing
payroll can be Fast and reliable. Payroll module ensuring that your employees are always
paid accurately and on time. They handle timesheets effortlessness. This helps to reduced
reliance on manual base processes, reduce errors in rekeying of data and provide audit trail.
The Human Resource portion automates expenses, including tax and expense deductions.

OPERATIONS

Lyndon's Pasalubong has passed the test with flying colors despite tough rivalry,
significant sacrifices, and adversity. However, after 20 years, it now has outlets that serve
not only its loyal customers but also contribute modestly to the country's economic growth.
Despite this, Lyndon’s has been active in participating in various food and business
exhibitions, as well as sponsoring and attending various prestigious events, which allows the
business to expand its sales to new prospects and network with various professionals
throughout the province of Tarlac; it is instrumental in promoting products and services, as
well as analyzing the business’ impact on the market. Lyndon's also strives to encourage
social commitment, the desire to be dedicated to others in need, by continuing to sponsor and
actively participate in business, social, and charitable events.

III. MAJOR PROBLEMS OF THE COMPANY IT IS CURRENTLY

ENCOUNTERING
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 Lyndon’s Pasalubong

Starting a business is not easy as we think it is. Lyndon’s Pasalubong experienced

ups and downs in their business and because of how their family started it made them
believe and risk it all for the sake of their living. It is risky but if you have the passion and
love with what you are doing, and the confidence to face obstacles in the process, hard
works really pays off in time. During this pandemic they face the biggest problem because of
how half of their sales deflated. Pandemic made a huge impact in Lyndon’s Pasalubong
because even their product is food people tend to buy essential needs and foods

IV. PROPOSE OD INTERVENTIONS

If we were able to open a brick-and-mortar store we would open one in Angeles City,
Pampanga inside nepo quad, there are a lot of pasalubong items there and it will surely fit in,
there will be a lot of people coming and going through that area and that will surely boost
the business sales. Creating a brick and mortar store around angeles will boost our sales
because there are a lot of people who go to that location to look for food, they usually look
for merienda and other types of food. That location would help us grow our target market. It
would help us gain new customers and create a bigger demographic.
For the pandemic alternative I can create an app or tie up with online shopping
platforms like shopee and Lazada to be able to deliver directly to my customer’s houses.
Going online will not only help us sell more items but also be able to sell our products
nationwide, online shopping will help us reach customers that we are not able to reach
through our brick and mortar store. There are a lot of benefits by going online it will help us
be known by other locations and it will massively impact our sales.

V. CONCLUSION/Summary
Lyndon’s Pasalubong is one of the most known peanut retail business with 3
branches operating within Tarlac City, the main branch is located at Zamora st. Cut-cut 1st,
Tarlac City, 2nd branch is located at cut-cut 1st beside Magic Star Mall, and 3rd branch is
located at Sto. Domingo II, Capas Tarlac. Lyndon’s Pasalubong was established in year
2000 by Teodoro Y. Reyes and Jocelyn D. Reyes. The brand name Lyndon’s Pasalubong
was created by their name, Jocelyn and Mr. Reyes nickname, Don. Lyndon’s Pasalubong is a
family business started by Mr. Reyes’ parents and has been passed down through
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generations.
 Lyndon’s Pasalubong

In the interview, Mr. Reyes tell us the story behind Lyndon’s Pasalubong, according
to him when they started the business, they rented a stall to sell their products. And as Mr.
Reyes explained it further, starting a business is not easy as we think it is. Lyndon’s
Pasalubong experienced ups and downs in their business and because of how their family
started it made them believe and risk it all for the sake of their living. It is risky but if you
have the passion and love with what you are doing, and the confidence to face obstacles in
the process, hard works really pays off in time. And during this pandemic they face the
biggest problem because of how half of their sales deflated. Pandemic made a huge impact in
Lyndon’s Pasalubong because even their product is food people tend to buy essential needs
and foods.

According to Mr. Reyes, the first thing that came to his mind in terms of advantage
for having an own business is that you are the own boss. But if you are an employee, you
need to fulfill all things that your boss says. Having your own business, you can do whatever
you want like when you are too lazy to do work or you want to relax sometimes, it’s okay
because you own the business. As you step forward with this opportunity, you get to be the
person who can make every decision, pulling all the strings. You have a great degree of
agency and control over what happens when you start your own company. You get to
establish of build a team, decide where the business is going, and call the shots.

Even though you can build your own schedule as an entrepreneur, that doesn't
inherently mean that there won't be long hours. But unlike those energy draining hours that
everyone else spends working overtime, it's going to be long hours spent working for
something you enjoy. And the benefits will be reaped by you. Being able to abandon the
boring and monotonous routine of a typical office job is one of the great benefits of
entrepreneurship. Rather, you prepare or plan and schedule your day, set daily targets and
work to accomplish them. Of course there will be unforeseen circumstances that you'll have
to deal with. Yet you get the added advantage of being more aware and understanding how
to live in the moment by learning how to navigate these situations.

This awareness goes with the territory when you have to rely on yourself and your
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creativity in order to generate money. An entrepreneur must learn the ability to remain open
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and receptive to possible ideas and possibilities and train his or her mind. This doesn't mean
 Lyndon’s Pasalubong

that in anything that comes their way, they get involved. The ability of discernment, which is
also of immense importance, must also be mastered. But whatever the case, being open to
several possibilities offers a huge amount of choice to entrepreneurs. Resolving issues is part
of what an entrepreneur does. They make things more effective, provide a better service or
produce a new product that helps individuals in their daily lives. Whatever it is that
entrepreneurs are trying to sell, life is meant to change, improve and turn a profit. The job
will be harder and longer than anything in your life that you can recall doing. During these
long days, the amount of enthusiasm you can feel is the fuel that keeps you moving. When
you wake up in the morning, you never really know what to expect. New problems to solve,
clients to visit, and ideas to explore are available.

VI. APPENDICES
Appendix A: Request Letter

May 7, 2021

Mr. Michael D.
Reyes Lyndon’s
Pasalubong
Zamora st. Cut-cut 1st, Tarlac City

Dear Mr. Michael D. Reyes

We, the undersigned third year Business Management students enrolled in
Organizational Development (ORGDEV) under the School of Business & Accountancy,
Holy Angel University, would like to ask your permission to use your company as the
subject for our end-of-term paper.

We would like to conduct an online interview with your Human Resource representative to
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assess the major problems of the company is currently encountering base on the areas of
Management. Rest assured that all data and information gathered will be used for the sole
 Lyndon’s Pasalubong

purpose of this term paper. Your approval and support would help us accomplish our course
requirement and is highly appreciated.

Below are the needed information:

1. Company Profile/history
2. Mission, Vision, Core Values
3. Organization & HR Structure/Chart, Mandate
4. Current Best Practices base from the Areas of Management
4.1 Financial
4.2 Marketing
4.3 Human Resource
4.4 Operations
5. Major Problems of the Company

Kindly contact us at 09215920849 for any queries. Thank you.

Respectfully yours,

Gozum, Arone Urbano, Kaye Angelu .

Hicban, John Niel Villegas, Crystelle Joys .

Lacap, Catherine L. Zareno, Trisha .

Names and Signatures of Students Names and Signatures of Students

Noted by: Approved by:

DR. NANCY D. MEGALLON DR. MA. CRISTINA G. NAGUIT

ORGDEV Professor Program Chairperson, BM Department,
SBA

-
REPLY SLIP:
1

Dear Ms. Catherine Lacap

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 Lyndon’s Pasalubong

Please be informed that your request to conduct an on-line interview with our company HR
representative is hereby □ approved/ □ disapproved.

Please coordinate with Mr. Michael D. Reyes at cellphone no. 09682149254 for your
appointment.

Approved by:

Michael D. Reyes
(Signature over printed name)
Manager
(Position)
Lyndon’s Pasalubong
(Company)

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 Lyndon’s Pasalubong

Appendix B: Company Photo

Appendix C: Company Logo

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Appendix D: Interview Guide

 Lyndon’s Pasalubong

With these following questions, the group can rely on creating a term paper on
Organizational Development that would help us in obtaining the following objectives such
as:

1. Apply what was learned in OD

2. Evaluate best practices in Organization Development.

3. Identify problems and recommend interventions used in Organization Development.

4. Demonstrate high motivation and professional conduct in the completion of course

requirements/projects

• Can you tell about the company?

• What is the Mission and Vision of the Company?

• What are the company Core Values?

• What are the best practices in your company in terms of:

- FINANCIAL

- MARKETING

- HR

- OPERATIONS

• What are the biggest challenges that you encounter during this pandemic?

• What are the advantages and disadvantages of the company?

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 Lyndon’s Pasalubong

Appendix E: Documented Exchange of Conversation

Appendix F: Curriculum Vitae

GOZUM, ARONE P.
4J compound san Nicola 1 Magalang, 2012
Mobile number: 09208196969
Email: gozumarone@gmail.com

PERSONAL INFORMATION:

Birthday: February 8, 2000

Place of Birth: San Fernando

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Age: 21
 Lyndon’s Pasalubong

Religion: Roman Catholic

Sex: Male

EDUCATIONAL BACKGROUND:

College: Holy Angel University

Senior High School: Holy Angel University

Junior High School: Holy Child Educational Foundation, Inc.

Primary: Central Elementary School

I hereby certify that the above information are true and correct to the best of my

knowledge and belief.

Signature

Hicban, John Neil M.

168 Dama de Notche Neposubd,
Angeles City, Pampanga.
Mobile number: 0953 114 6636
Email: johnneilmhicban@gmail.com

OBJECTIVES:

To enhance my educational and professional skills and abilities in a stable and dynamic

workplace.
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PERSONAL INFORMATION:
 Lyndon’s Pasalubong

Birthday: April 02, 2000

Place of Birth: Angeles City
Age: 21
Religion: Roman Catholic
Sex: Male
EDUCATIONAL BACKGROUND:

College: Holy Angel University 2018-2021

Senior High School: Holy Angel University 2016-2018

Junior High School: Holy Angel University 2012-2016

Primary: Sto. Rosario Elementary School Graduated 2012

I hereby certify that the above information are true and correct to the best of my

knowledge and belief.

Signature

CATHERINE L. LACAP
Sitio Remedios San Nicolas 2nd
Sasmuan, Pampanga
Cell. No +639215920849
E-mail Add: lacapcatherine.13@gmail.com

Obejective

• to bring my deep sense of commitment, inspiration, and obligation, as well as to

put my qualifications to good use
Experience
• Work Immersion at The Orchid Garden
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Lazatin Blvd., San Juan City of San Fernando, Pampang

January 29, – February 2, 2018
 Lyndon’s Pasalubong

Personal Data
• Date of Birth : June 03, 1999
• Place of Birth : Lubao Pampanga
• Age 21
• Sex : Female
• Language Spoken : English and Filipino
Education

• Holy Angel University (2018-

present) Angeles City
Bachelor’s Degree

• University of the Assumption (2017-

2018) City of San Fernando, Pampanga
Senior High School

• St. Lucy School (2015-2016)

Sta. Lucia Sasmuan, Pampanga
High School

• Sasmuan Elementary School (2011-

2012) Sta. Lucia Sasmuan, Pampanga
Elementary
Recognition/Awards
• With Honor 2015-
2016 St. Lucy School
High School

• Dean’s Lister
Holy Angel University
Second Semester S.Y 2018-
2019 First Semester S.Y 2020-
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2021
 Lyndon’s Pasalubong

Professional Affiliation
• Student Council
St. Lucy School
2015-2016
Seminar, Workshop and Training Attended

• Organizational Development
Conference May 2021

Signature

KAYE ANGELU G. URBANO

Purok 5 Tent City st. (masigasig)
Consuelo, Floridablanca, 2006, Pampanga
(+63) 998 265 1772
2

kayeangelu20@gmail.com
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 Lyndon’s Pasalubong

OBJECTIVE:

To obtain a position in the organization and impart my knowledge, skills and where I
can utilize my lively and positive attitude to help the organization attain its goals.

EXPERIENCE:

Work Immersion, ACDI Multipurpose Cooperative

Basa Air Base, Floridablanca, Pampanga

December 2017 – March 2018

PERSONAL DATA:

Date of Birth: December 20, 1999

Place of Birth: Baguio City
Age: 21
Height: 5’2
Weight: 52 kg
Religion: Roman Catholic
Citizenship: Filipino
EDUCATIONAL BACKGROUND:

College Level Holy Angel University

(Present) Angeles City,
Pampanga Bachelor’s Degree

Secondary Level Guagua National Colleges (March 2018)

Sta. Filomena, Guagua Pampanga
Senior High School

St. Augustine Academy of Pampanga (March 2014)

Poblacion, Floridablanca Pampanga
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Junior High School

 Lyndon’s Pasalubong

Basa Air Base Nationl

High School (March
2016)
Basa Air Base,
Floridablanca Pampanga
Junior High School

Elementary Level Basa Air Base Elementary School

Basa Air Base, Floridablanca Pampanga
Elementary School

RECOGNITION / AWARDS:

Dean’s Lister
Holy Angel University
First Semester A.Y 2020-2021

With Honors
Guagua National Colleges
A.Y 2016 - 2018

Signature

CRYSTELLE JOY VILLEGAS

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#16 Zone 1-A Brgy. Care

 Lyndon’s Pasalubong

Tarlac City
Cell. No.: +639164978728
E-mail Add: cjvillegas98@gmail.com

OBJECTIVE:
To be able to enhance my skills and widen my knowledge as well as contribute what abilities
I have to the company’s goal and objective.

PERSONAL DATA:
Date of Birth : October 23, 1998
Age: 22
Place of Birth: Tarlac
City Height: 4’11
Mother: Analiza Villegas
Parent’s Address: Brgy. Care Tarlac City
Religion: Born Again
Sex: Female
Civil Status: Single
Language/Dialect Spoken: Kapampangan, Tagalog
EXPERIENCE:
Work Immersion, Tarlac Provincial Capitol Tarlac City, Tarlac, Philippines
December 2017
EDUCATIONAL ATTAINMENT
San Vicente Elementary School Main
Elementary School S.Y 2006-2012

Ecumenical Christian College

Junior High School S.Y 2012-2016

Ecumenical Christian College

2

Senior High School S.Y 2016-2018

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 Lyndon’s Pasalubong

Holy Angel University

Bachelor’s Degree 2018 - Present

Signature

TRISHA MAE M. ZARENO

5905 Balubad street Dau Homesite
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Mabalacat City
Cell. No.: +639474808037
 Lyndon’s Pasalubong

E-mail Add: trishzareno10@gmail.com

OBJECTIVE:

With a Business Management degree from Holy Angel University, I have developed solid
leadership and management skills; Seeking a management position to bring forth innovative
ideas, analytical approach along with superior product knowledge and organizational
abilities.

PERSONAL DATA:

Date of Birth : June 10, 2000

Age: 20
Place of Birth: Angeles City
Height: 5’3
Mother: Marissa Mende
Parent’s Address: Dau, Mabalacat
City Religion: Catholic
Sex: Female
Civil Status: Single
Language/Dialect Spoken: Kapampangan, Tagalog

EXPERIENCE:
Assistant Manager, MMZ Apartment Complex Mabalacat City, Philippines
2018 - Present

EDUCATIONAL ATTAINMENT
Dau Central Elementary School
Elementary School S.Y 2006-2012
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Holy Family Academy

 Lyndon’s Pasalubong

Junior High School S.Y 2012-2016

Holy Family Academy

Senior High School S.Y 2016-2018

Holy Angel University

Bachelor’s Degree 2018 - Present

Signature

VII. ACKNOWLEDGEMENT
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 Lyndon’s Pasalubong

With the generous support and assistance of Mr. Michael D. Reyes, this paper came

into a reality and we would like to express our heartfelt gratitude. Also we are grateful for

your time and effort in giving us an opportunity to interview you.

Above all else, praise and thanks to God, the Almighty, for showering His

blessings on us throughout the paper work, allowing us to successfully complete it. We

would like to express our sincerest gratitude and appreciation to our professor, Mr. Nancy

Megallon, the completion of this paper would not have been possible without the

knowledge and guide you’ve given. Her expert knowledge, guidance, and insightful

comments and suggestions

greatly helped us in carrying out this study. .

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References
 Lyndon’s Pasalubong

Lyndon’s Pasalubong (2020). Facebook page. Retrieved

from https://www.facebook.com/lyndonspasalubong/

Lyndon’s Pasalubong (n.d) Shoppe.com. Retrieved

from https://shopee.ph/shop/280818476/search

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