Assessment Cover Sheet

This document must be signed by the student for each assessment completed. Submission of
Assessments will not be accepted for marking/review without a completed and signed
Assessment Cover Sheet.

Qualification Title CHC52015 Diploma of Community Services

Unit Code CHCCCS007
Unit Title Develop and implement service programs.
Student Name

CHCCCS007
Student Assessment
Student ID

Task One: Questions

Student Email
Assessor Name
Campus ☐ Melbourne ☐ Sydney ☐ Perth
Due Date Week 6
Submission Date
Assessment Task Task One - Questions

Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed
in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my
work.
• I understand that I must acknowledge in an appropriate manner all information and sources of
assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission
guidelines. I am aware that if I do not follow the required guidelines, this could result in my
assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the
preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
 • I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the
right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and
procedures.

Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is
entirely my own and meets all of the college’s assessment requirements.

Student Signature
Date

Assessment Task 1: Questions

Student Assessment Instructions
● This is a written assessment. All questions must be answered for this assessment.
● This written assessment will need to be completed again if it is incomplete or without satisfactory
performance, after further training support. This may be to focus on question areas not achieved in
the prior attempt at the assessment.
● The written assessment may be re-attempted on one further occasion (maximum of three attempts).
● This is an open book assessment.
● Respond to all questions in the spaces provided.
● You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your
assessor to clarify any aspect you are unsure about in this assessment task.

Required Resources
● You will need to have access to relevant legislation, standards and codes, industry practices.

Evidence
● You must submit the completed assessment cover sheet and your answers to your assessor, either by
handing in written responses or by online submission within the allocated time.
● Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover
sheet will not be accepted.

When and where will this assessment take place?

● Your assessor will provide you with the due date, which can be recorded in the assessment plan.
● Your assessor may also specify the length of time allowed and the expected word count, if applicable.

What if the assessment is not suitable?

● If you are unable to provide sufficient evidence with the written assessment method, your assessor
may be able to provide you with an alternative method. Discuss this with your assessor.

What happens if your answers are not satisfactory?

● If any of the assessment responses are not satisfactory, your assessor will provide you with feedback.
You may need to resubmit some or all the questions. Your assessor will explain the details for your
reassessment.

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 2

 ● In most cases, you will be allowed a maximum of three attempts.
● If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your
assessor or contact the Course Coordinator for more information.

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 3

Question 1 What are two strategies to ensure service users are supported based on their individual
needs at all levels of program planning?
Answer ● Understanding and upholding human rights.
● Considering needs while determining fitness. For instance, their health or
mobility.

Result Satisfactory ☐ Not Satisfactory ☐

Question 2 What are two barriers that may prevent service-user participation?
Answer ● Individual limitations and physical obstacles. Take wheelchair users as an
example.
● Environmental obstacles, such as a lack of cultural understanding

Result Satisfactory ☐ Not Satisfactory ☐

Question 3 Describe how two of the barriers you identified in Question 2 may be overcome.
Answer ● Installing ramps, handrails, and wheelchair lift access can help wheelchair
users get around physical obstacles.
● The service customers might be made more culturally conscious by educating
them through presentations or informational workshops.

Result Satisfactory ☐ Not Satisfactory ☐

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 4

Question 4 List two ways you could consult with people accessing your service.
Answer ● Informal feedback allows you to encourage feedback during phone calls or in-
person meetings with service customers, which can be used to consult with
them.
● Meetings give participants the chance to provide input on the service and are
essential for reviewing case plans.

Result Satisfactory ☐ Not Satisfactory ☐

Question 5 Identify two strategies for consulting and collaborating with other services.
Answer ● Establishing connections with other community service organisations.
● Attending conferences to get the latest knowledge.

Result Satisfactory ☐ Not Satisfactory ☐

Question 6 What is meant by ‘multifaceted needs’?

Answer A person with multifaceted needs is one who has many viewpoints that should be
taken into account. Their reactions will differ because of their variety of features.

Result Satisfactory ☐ Not Satisfactory ☐

Question 7 What other parts of the organisation’s work may impact on service delivery?
Answer Finance and human resources departments.

Result Satisfactory ☐ Not Satisfactory ☐

Question 8 What codes, standards or legislation may impact on the community services area you

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 5

 plan to work in? Identify one of each.
Answer ● Code: Duty of care
● Standard: Quality of Care Principles 2014
● Legislation: The Privacy Act 1988 (Cth)

Result Satisfactory ☐ Not Satisfactory ☐

Question 9 Identify two internal and two external stakeholders whose input into program planning
you consider is important.
Answer ● Internal stakeholders include the cashiers and the finances.
● External stakeholders include service users and financing sources.

Result Satisfactory ☐ Not Satisfactory ☐

Question 10 List two ways of incorporating individual differences, rights and needs into planning.
Answer ● Customers who utilize the services physically disabled, such as those who are
blind, will require more help.
● Customers that use services and have learning problems like dyslexia will also
need certain things.

Result Satisfactory ☐ Not Satisfactory ☐

Question 11 List three strategies (one for each) that you can use to identify financial, human and
physical resource requirements when planning.
Answer ● Financial: put in place a tool for budgets.
● Human resources employment
● Allocating the activities to the necessary physical resources is known as
"physical."

Result Satisfactory ☐ Not Satisfactory ☐

Question 12 What is the name of the funding process used by governments in Australia and what is
an alternative funding framework also used by community services organisations and

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 6

 programs?
Answer Tenders are the method of funding employed by Australian governments.
Philanthropic fundraising is also a substitute funding model utilised by community
service organisations.

Result Satisfactory ☐ Not Satisfactory ☐

Question 13 Name three systems (or work areas) that can support program planning.
Answer ● Information Technology (IT)
● Human Resource
● Finance

Result Satisfactory ☐ Not Satisfactory ☐

Question 14 Identify a template tool that can be used to document a program plan and list its
components?
Answer The program's goals and the people in charge are listed in a work plan.

Result Satisfactory ☐ Not Satisfactory ☐

Question 15 Who is responsible for communicating roles and responsibilities to relevant

stakeholders when planning a new program and what are two methods they can use to
do this?
Answer By using performance plans and supervision meetings, program managers can
effectively convey roles and responsibilities to the appropriate stakeholders.

Result Satisfactory ☐ Not Satisfactory ☐

Question 16 Who is responsible for governance of an organisation and how is accountability ensured

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 7

 at all levels?
Answer Accountability is ensured at all levels as a result of the implementation of their
reporting and planning processes by the board, which is in charge of overseeing an
organisation's governance.

Result Satisfactory ☐ Not Satisfactory ☐

Question 17 Explain two of the principles that are important when planning a new program.
Answer The program is inclusive and incorporates service users and stakeholders.
It has a clear objective that is transparent to the procedures, allowing those involved
to understand the process.

Result Satisfactory ☐ Not Satisfactory ☐

Question 18 Describe the stages of monitoring a program.

Answer ● Create performance indicators to compare activity results to goals.
● Create report formats and data collection techniques to evaluate
performance indicators.
● Analyze data and inform the planning group of the findings.
● Make the necessary programme adjustments and keep watching.

Result Satisfactory ☐ Not Satisfactory ☐

Question 19 What document guides the way money is spent on running a community services
program and what are two types of resources that are needed to run a program in this
sector?
Answer Finance and a building or venue are the two resources needed to run a program, and
a budget controls how money is spent.

Result Satisfactory ☐ Not Satisfactory ☐

Question 20 Identify a need that is common to most service users and explain how an organisational

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 8

 procedure may shape the way you act to better meet that need.
Answer The majority of service users share the need to choose who they want to interact
with. A female service user, for instance, might favour a female employee. In this
situation, the organisation must offer the service user the chance to choose while still
promoting those choices.

Result Satisfactory ☐ Not Satisfactory ☐

Question 21 Identify two factors you would take into account when assessing a program’s capacity.
Answer ● Program’s objectives
● Funding

Result Satisfactory ☐ Not Satisfactory ☐

Question 22 How does evaluation feed into continuous improvement?

Answer It assesses whether the program has achieved its goals and adheres to the ideas of
ongoing improvement.

Result Satisfactory ☐ Not Satisfactory ☐

Question 23 How can you ensure risks are addressed when delivering a new program?
Answer Identify the risks and include them in the risk management and risk assessment
processes.

Result Satisfactory ☐ Not Satisfactory ☐

Assessor Name
Assessor Signature

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 9

 Student Name
Student Signature

CHCCCS007 – Student Assessment – Task One: Questions (V.1 – 192401) 10