About your PayPal case PP-R-OHT-462537038

1 message

service@intl.paypal.com <service@intl.paypal.com> Thu, Nov 17, 2022 at 12:31 PM

To: Rashid Ali <raonets@gmail.com>

Hello, Rashid Ali

We're currently investigating case PP-R-

OHT-462537038

Transaction details

Case number
PP-R-OHT-462537038

Buyer's name
Kathlene Shufti

Transaction date
4 November 2022

Transaction amount
‪70.00 USD‬

Your transaction ID
4RM87780G0432743W

Invoice ID

Dispute amount
‪70.00 USD‬

In the event of a buyer opening a case on a transaction for an intangible or virtual item or
service, you should be prepared to provide us with compelling evidence to prove the item or
service was as you described it to be and that you delivered it.

The definition of compelling evidence will vary by seller and by what is being sold. In
general, you should be prepared to supply evidence to satisfactorily prove to us an item was
delivered, used or provided – or a service was completed.

Here are some suggestions:

Digital downloads

Buyer’s email address to which the goods were delivered

Date and time goods were downloaded or delivered

Proof the seller's website was accessed for services after the payment date

Proof the service was provided or used

Description of the goods downloaded

Travel (including airline, rail, taxi, etc.) and events

Proof the ticket was sent to the address provided within the Transaction Details page
or to the buyer’s email address

Evidence the ticket was scanned at the boarding gate (for rail and airline tickets) or at
the entry to the event

Details of customer loyalty program which establishes a link to the buyer

Evidence of additional transactions related to the original transaction, such as

purchase of seat upgrades, payment for extra baggage or purchases made on board
(for rail and airline)

Date, time and address where the customer was collected and dropped off

Proof the event took place including media coverage, online news or social media.
Relevant portions of the terms and conditions to which the buyer agreed or evidence
outlining the efforts you’ve taken to meet the terms and conditions

Accommodation

Proof the customer stayed in the accommodation

Check-in time and date

 Documentation which the customer agreed to at the time of check-in

Evidence of any additional charges for upgrades, minibar, etc.

Services

Buyer’s IP address

Buyer’s email address to which the goods were delivered

Description of the goods downloaded

Date and time the goods were downloaded

Proof the customer accessed the services after the transaction date

Evidence of any qualifications issued

If you have documentation you want to provide, please follow the instructions below.

You'll need to provide this information within  20 November 2022. If we don't receive a
response within this time frame, we may decide this case in the buyer's favor.

How can you submit your documents?

You’ll need to log in to your PayPal account and go to the Resolution Center to upload the
requested documents and provide notes for this case. This is the quickest way for us to
receive and review your information.

You can find additional information and tips about buying and selling safely on our Business
Resource Center at

https://www.paypal-businesscenter.com/manage-your-business

For more information on PayPal Seller Protection, click "Legal Agreements" at the bottom of
any PayPal page and then click "PayPal User Agreement."

Thank you for your patience and cooperation.

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