ASSIGNMENT 1

Answer 1:

The inputs of UPS include package information, customer signature, pickup, delivery, time-

card data, current location (while en route), and billing and customer clearance
documentation
The outputs include pickup and delivery times, location while en route, and package
recipient. The outputs also include various reports, such as all packages for a specific account
or a specific driver or route, as well as summary reports for management.
The Processing of UPS are transmitted to a central computer and stored for retrieval. Data
are also reorganized so that they can be tracked by customer account, date, driver, and other
criteria such as the consolidation of orders for efficient final delivery of packages.

Answer 2:

The technologies used by UPS are DIAD, Barcode Scanner, Wireless Communication, ERP,
Web service and GPS tracking device.
These technologies are related to UPS’s business strategy because they improve efficiency
and make parcel service’s cheaper. UPS also uses Delivery Information Acquisition Device
(DIAD) which can be accessed by wireless network. Drivers can know more detailed
information ( for example, geographic location of entire fleet) from handheld PCs that
captures customer signatures automatically.
These technologies also help the strategy to increase flexibility in business. These
technologies help the business to integrate tracking, rating, address validation and other
stuffs to be done easily in a real time.

Answer 3:

UPS information system provides solution for different categories of customers.

Individuals Customers :
i) Easy Access to Shipping and Tracking
ii) Everything You Need to Ship and Track, Online
iii) Receive Packages Your Way
iv) Access UPS When and Where You Need To
v) Get Your UPS Bill Faster
vi) Returns Made Simple

Business Clients
i) Save Time and Money
ii) Manage Shipping Online
iii) Receive Packages At Your Convenience
iv) Access UPS Where and When You Need To
v) Get Paid Faster
vi) View and Pay Your Invoice
vii) Excess resources like call center and others.

Shipping and Receiving Managers :

i) Leverage UPS Technology to Manage Shipping and Returns
ii) Take Control of Your Receiving Process
iii )Access UPS When and Where You Need To
iv )Receive Your Invoice Electronically From UPS

Answer 4:

If UPS’s information system were not available then UPS Company wouldn’t be as
efficient as it is now.
From the customer perspective, these technologies provide value because they help
customers complete their tasks more efficiently. This is because we know that the
information system solve is to keep the level of services high yet bring the costs and
prices down to compete with other competitors. If these systems were not available
then UPS will not be able to compete with others and it will not become the largest
package deliver company as it is today.