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创·智能电动时代
Contemporary Amperex Technology Co., Ltd. (CATL) has made this Brochure as comprehensive and accurate as possible on the basis

of the existing information, but reserves the right to modify the data, parameters and other information without further notice! CATL

reserves the right of final interpretation of this Brochure.

Storing Infinite Energy


Energy Storage System Solutions and Products

Contemporary Amperex
Technology Co., Ltd.
Address: No. 2, Xingang Road, Zhangwan Town,
Jiaocheng District, Ningde, Fujian

Website: www.catl.com Contemporary Amperex Technology Co., Limited


Official Website Official WeChat
Tel: +86 0593 2583668
CATL – ESS Brochure 202209
About CATL

About CATL

Development in Three Directions

5.10% 16.84 billion USD


R&D investment to revenue ratio Annual revenue of 2022 H1
of 2022 H1

Main Business
Provide EV battery systems and services for green transportation
Innovation in Extreme
Material and Manufacturing
Electrochemistry Innovation
System
Cell Module Pack
Innovation in
Four Dimensions
Provide solutions and services for clean energy storage
Structure Business
System Model
Innovation Innovation

World Economic Forum TIME NAATBatt Automotive Financial Times Fortune MIT Technology Review Forbes
The Member of Lighthouse TIME100 Most Influential Dr. Zeng was awarded INNOVATIONS Awards Prospering in the pandemic: Future 50 50 Smartest Companies Global 2000:
Network Companies of 2022 the Lifetime Achievement Award The Most Innovative 2020's top 100 companies (2019 - 2021) in China (2019) The World's Best Employers
Automotive Supplier (2021) (2019)

01 About CATL About CATL 02


Company Milestones

1999 2011 2012 2013 2014 2015

The founding team established ATL, Establishment of CATL, a new endeavor Started strategic partnership with Established Xining production Established CATG in Germany, Acquired Brunp Recycling to start
which is the world's leading company started by the founding team. BMW. base. the company's wholly-owned the development in battery
in the field of lithium-ion batteries for subsidiary. recycling and regenerating.
Participated in the construction of Zhang- Developed EV batteries for the
consumer electronics (CE).
world's largest commercial
bei energy storage project - the largest wind
vehicle manufacturer, Yutong.
and solar energy storage and transmission
project in the world at the time.

2020 2019 2018 2017 2016

Established two energy storage joint ventures with Established joint ventures with Geely Auto Listed on the Shenzhen Established wholly-owned Established the CATL Academi-
the State Grid Integrated Energy Service Group Group and FAW Group respectively. Stock Exchange. subsidiaries in France, USA, cian and Specialist Workstation.
under the State Grid. Canada and Japan.
Led the establishment of the National Engineer- Established joint ventures
Successfully delivered phase Ⅰ of Jinjiang 100 MWh ing Research Center for Electrochemical Energy Established joint ventures
with Dongfeng Motor and
Energy Storage Power Station Project - the largest Storage Technology. with SAIC Motor.
GAC Group respectively.
indoor stationary energy storage system in China.

Put Liyang production base


Established 21C Lab.
into operation.

2021 2022

Ranked No.1 globally in EV battery consumption Participated in Europe's largest grid-side battery energy Established a joint lab with the Institute of Physics, Yibin production base was certified as the world’s
volume for five consecutive years. storage power station - Minety Battery Energy Storage Chinese Academy of Sciences. first zero-carbon battery factory.
System in the UK.

Selected as a member of the Global Lighthouse Network. Co-founded the CATL Xiamen Institute of New Energy Rolled out its battery swap solution EVOGO featuring
The 220MWh liquid-cooling energy storage project in with Xiamen University modular battery swapping.

Put Yibin and Lingang production bases into operation. Texas is connected to the grid, marking the world' s first
large-scale application of its kind.
Deployed the Innovation Center and the Future Energy Launched CTP 3.0 battery "Qilin"
Established strategic cooperation with China Huadian Research Institute in Shanghai.
Corporation, State Power Investment Corporation, China Released its first-generation sodium-ion battery with
Three Gorges Corporation, China Energy, Energy China the world‘s leading energy density of its kind.
and other companies.

03 04
L

Global Locations
5 R&D Centers 12 Production Bases
Headquarters China 丨 Ningde, Fujian / Liyang, Jiangsu / Shanghai China 丨 Ningde , Fujian / Xining, Qinghai / Liyang, Jiangsu / Yibin, Sichuan / Zhaoqing, Guangdong
Ningde, Fujian Xiamen, Fujian Shanghai / Yichun, Jiangxi / Xiamen, Fujian / Guiyang, Guizhou / Jining, Shandong
Germany 丨 Munich Germany 丨 Erfurt
Hungary丨 Debrecen

Erfurt Production Base Xining Production Base Jining Production Base Liyang Prodution Base Contemporary Amperex
Erfurt Xining Jining Liyang, Changzhou Technology (USA), Inc.
Detroit

Contemporary Amperex United Auto Battery Co., Ltd.


Technology GmbH Liyang, Changzhou
Munich

Debrecen Production Base Contemporary Amperex


Debrecen Technology Japan KK
Yokohama

Contemporary Amperex
Technology France
Paris Shanghai R&D Center
Lingang Production Base
Shanghai
Dongfeng Amperex (Wuhan)
Battery System Co., Ltd.
Wuhan CATL-FAW Auto Battery Co., Ltd.
Xiapu, Ningde

Yibin Production Base


Yibin
CATL Headquarters
Ningde Production Base
CATL-GEELY
EV Battery Co., Ltd. 21C Lab Headquarters
Yibin Ningde

R&D Center
Guiyang Production Base
Guiyang Production Base

Subsidiary
Yichun Production Base Zhaoqing Production Base Guangdong Brunp Recycling CATL-GAC Xiamen R&D Center
Yichun Zhaoqing Technology Co., Ltd. EV Battery Co., Ltd. Xiamen Production Base Map source:GS(2016)1663
Foshan Guangzhou Xiamen
Supervised by the Ministry of Natural Resources of the PRC

05 L L 06
R&D Strength

R&D Strength
R&D Scope R&D Investment and Talents
材料
Annual R&D investment (M USD)
Raw Materials Regeneration Materials Innovation Equipment & Process

193 Doctors
1,206.1
12,132
864.2
R&D Talent
2,233 Masters
551.9
442.1 21C Innovation Lab

294.2
Cost National Engineering Research Center for
Electrochemical Energy Storage Technology

Safety
Energy Power Key Laboratory of Lithium-ion Battery

Density 2018 2019 2020 2021 2022 H1 Enterprise of Fujian Province


Density

Recycling & Disassembling Cell Technologies

Cycle Life

Rapidly Increasing Number of Patents

7,444
Cascade Utilization System Technologies Module Technologies 5,777

3,454
2,913
2,110 5,480
4,445
2,484 3,317
1,656

2018 2019 2020 2021 2022 H1


Led or participated in the
formulation or revision of 70+
national and international standards
Pending Patents Issued Patents
BMS Technologies

*Data : CATL’s 2022 semi-annual report

07 R&D Strength R&D Strength 08


Technology Highlights

Technology Highlights

5
Intelligent
Substantial Long High Temperature Intelligent
Safety Service Life Energy Density Control Management
Aircraft-grade safety and reliability Life up to 12,000 cycles Volumetric energy density higher Automatic temperature adjustment 24/7 protection
than 350 Wh/L to cope with cold and heat
Technology Highlights

CATL ensures safety and CATL has upgraded key Advanced high-energy density The intelligent thermal management The BMS monitors the battery
reliability in real scenarios with components such as the materials and original CTP system effectively avoids the bucket health status and identifies
well selected and designed raw cathodes, anodes, electrolytes, high-efficiency group technology effect caused by the series unhealthy batteries in advance.
materials, multi-level protective and pole pieces of the battery to enable the container system to connection of cells, guarantees the Intelligent internal short-circuit
structures, automated slow down the battery capacity achieve a floor space energy attenuation of life consistent of each detection with early warning of
manufacturing processes, loss, extend the battery life, and density of over 250 kWh/m . 2 cell to the greatest extent, ensures a battery fire hazards can reduce
comprehensive testing and reduce LCOS throughout the temperature difference of cells in the the probability of relevant fires
verification, 24-h monitoring, and battery life cycle. container within 5℃, and improves by more than 90%. The online
big data-based early warning. the discharge capacity of the battery early warning system ensures
system. The integrated liquid-cooled the safe operation of battery
units selected are featured in throughout the life cycle.
adaptive adjustment of the operating
state, reducing the auxiliary loss by
30%.

09 Technology Highlights Technology Highlights 10


Quality Assurance

Quality Assurance Quality management system

Extreme manufacturing System planning


management
Internal and
management review
Continual improvement
management
Project management

Defect rate of a single cell reduced to 1/1,000,000,000

Extremely strict Extremely fast Extremely high Supply chain management Traceability

processes production speed quality requirements Material management Equipment and tooling

·Strict shape and performance control ·Produce a cell in 1.7 s on average ·6,800+ quality control points
Market analysis
·Strong coupling of multiple fields ·Produce a module in 20 s ·More than 10,000 items of traceability Client & client
Design &
Manufacturing
Client complaint Client Client
·Size control from nanometer level to data for a battery on average
requirements requirements
development management satisfaction satisfaction
kilometer level ·100+ tests on each cell before delivery to
warehouse

Product safety management Quality control of incoming materials Infrastructure and environmental management

Change management In-process quality control Human resources management

Organization awareness management


Comprehensive testing and verification
6,800+
Providing clients with the perfect quality beyond
100 items World-leading Laboratory expectations is our unremitting pursuit.
of material testing and analysis capabilities characterization technology testing capabilities
·Characterization and analysis of Material atoms, molecules, battery cells
Comprehensive system of standards,
covering R&D, production and manufacturing fields,
single-particle microelectrodes and devices, including crystal structure, Quality IATF16949 ISO9001
·High-precision in-situ expansion analysis element composition, chromatography,
with
CATL's leading and involvement in developing a
·UHPC analysis mass spectrometry, micro-area surface policy
·Electrochemical simulation and material structure, thermal analysis,
number simulation analysis electrochemical analysis and many
of national, industrial and company-level standards other fields

400+ product tests


High-pressure water spray test Impact test Crush test
Multi-level: materials, cells, modules,
BMS, packs
Multi-dimensional: mechanism, electrical
performance, safety and reliability, etc.
Standards: GB/T, ISO, IEC, UN, ECE, etc.,
with complete company-level standards
developed

Fire test Water immersion test Vibration test

11 Quality Assurance Quality Assurance 12


ES Solutions

CATL Cell Solutions

Cell Cell

Basic Parameters Basic Parameters

Capacity [Ah] 280 Capacity [Ah] 100

Charge/discharge Charge/discharge
0.5 1 1
rate [P] rate [P]
Cycle life Cycle life
8,000 8,000 6,000
[25℃, @60%SOH] [25℃, 0.5C/0.5C @70%SOH]

Dimensions Dimensions
173.9*71.7*207.2 160.0*49.9*116.0
[L*W*H] [mm] [L*W*H] [mm]

Testing and certification Testing and certification

UN38.3 UN38.3

Cell Cell

Energy Storage Station of the Luneng Haixi Complementary


Multi-energy Demonstration Project (50MW/100MWh)

Basic Parameters Basic Parameters

Energy Storage Solutions


Capacity [Ah] 26 Capacity [Ah] 20

Charge/discharge Charge/discharge
0.5 1
rate [P] rate [P]
Cycle life Cycle life
8,000 10,000
[25℃@65%SOH] [25℃@65%SOH]

Dimensions Dimensions
Since energy storage is a key part of energy transition and power transformation, CATL has always been committed to 46.7*152 46.7*152
[D*H] [mm] [D*H] [mm]

providing first-class energy storage solutions to the world. CATL has developed a safe, efficient, and economical
Certification Certification
electrochemical energy storage system that is widely adaptive to the fields of power generation, power transmission

and distribution, and power consumption, helping to optimize the energy structure, enhance the safety of the power UN38.3 UN38.3

system, and reduce the cost of energy use.

13 ES Solutions ES Solutions 14
ES Solutions

Liquid Cooling Solution

·LFP batteries with high thermal stability


·LFP batteries with high thermal stability
·Protection level of IP55 to meet the requirements of
·Protection level of IP66 to meet the requirements of
outdoor applications
outdoor applications
High level ·Resistance up to C5 corrosion level, with 20-year reliability High level ·Resistance up to C5 corrosion level, with 20-year reliability
·Prevention-oriented fire protection strategy, with a
of safety of safety ·Separate fire protection system
separate fire protection system

·Available for integration with CATL's advanced ·Available for integration with CATL's advanced

technologies (e.g. optional cell with super-long cycling up to technologies (e.g. optional cell with super-long cycling up to

12,000 cycles) 12,000 cycles)

Long ·Integrated high-efficiency liquid-cooling system, with the Long ·Integrated frequency conversion liquid-cooling system,
with cell temperature difference limited to 3℃, and a 33%
service life temperature difference in the container limited to 5℃ service life
increase of life expectancy

·Modular design for the 1,500V system


·Modular design, compatible with 600 - 1,500V system
EnerOne
·Separate arrangement of electrical room and battery room
Containerized Liquid Cooling Battery System ·Separate water cooling system for worry-free cooling
for convenient maintenance
Outdoor Liquid Cooling Battery System ·Modular design with a high energy density, saving the
·Non-walk-in/modular design with high integration, saving
High High floor space by 50%
the floor space by 35%
integration ·Prefabricated installation, reducing on-site installation
integration ·Transportation after assembly, reducing on-site installation
costs and commissioning time
costs and commissioning time

Basic Parameters Basic Parameters

Configuration 10P416S Configuration 1P416S

Cell capacity [Ah] 280 Cell capacity [Ah] 280

Rated voltage [V] 1331.2 Rated voltage [V] 1331.2

Rated energy [MWh] 3.72 Rated energy [kWh] 372.7

IP Rating IP55 IP Rating IP66

Product weight [T] 35 Product weight [kg] 3500

Dimensions [L*W*H] [mm] 6058*2462*2896 Dimensions [L*W*H] [mm] 1300*1300*2280

Testing and certification Testing and certification

15 ES Solutions ES Solutions 16
ES Solutions

UPS Backup Battery Solution Telecom Backup Battery Solution

Cell safety
·LFP batteries with high thermal stability
System Safety ·48100 LFP product: 3U modular design,
·Dual redundancy for BMS control and protection: shunt trip by contactor control and light weight and small size to maximize
High level moulded case circuit breakers Small size/ space utilization
of safety ·Dual redundancy for short circuit protection: magnetic trip by fuse protection and light weight
moulded case circuit breakers

Self-powered DC/DC auxiliary power supply


·A system composed of LFP batteries, with
·Dual redundancy of auxiliary power to reduce the risk in case of AC power interruption
high safety and long service life, 0.5C
·Black start in case of power outrage in the grid
charge and discharge at 25℃, 100% DOD,
Individual rack exit
High level of safety/ and number of cycles ≥3,500
·Exit of the faulty cabinet only to improve system availability
long service life
High Low temperature rise
·A temperature rise of about 20℃ at the highest discharging rate, with only natural cooling
reliability
needed to meet the use requirements
·Simple and reliable system 48100
Battery Module for Telecom ·Configuration of multiple packs in parallel
based on the power backup time of the
system, with 16 packs in parallel at most,
Flexible wiring system Flexible system
·Available for three-wire and two-wire UPS systems facilitating multiple application scenarios
configuration
Flexible configuration
·Available for a wide voltage range configuration of 320 - 691V, compatible with UPS of
high and low voltage platforms
·Available for a wide energy range configuration of 32.768-49.152kWh for individual rack,
Super reducing excessive configuration
flexibility Flexible transportation mode
UPS Lithium-ion ·Available for whole rack transportation, reducing packaging materials, transportation Basic Parameters
Battery Rack costs, and on-site installation and commissioning costs and time
·Available for bulk transportation, with flexible shipment of the rack body and spare parts
Cell chemistry

Capacity [Ah]

Basic Parameters Rated voltage [V]

Item Cell Module Rack (8/10/12 Modules) Dimensions [W*H*D][mm]

Configuration

Dimensions [mm]

Weight [kg] Advantages: Integrated design, small size, light weight, unattended mode, easy-to-use cabinet with

standardized installation method, energy saving and environmentally friendly design, etc.
Rated voltage [V]

Voltage range [V] Applications: Widely used as a backup power supply in communication fields such as network

access devices, remote switching offices, mobile communication equipment, transmission


Rated capacity [Ah]
equipment, satellite ground stations and microwave communication equipment
Rated energy [kWh]

17 ES Solutions ES Solutions 18
ES Solutions

Energy Storage on Power Generation

The energy storage system can realize storage and output management on the power generation. It is a system
combining the electrochemical energy storage technology and the renewable energy power generation technology.
With the good consistency of cells and the strong computing ability of the battery management system (BMS), CATL's
solution helps, on the power generation, restore the stability of the power grid, optimize the energy output curves of
power generation and reduce waste of wind and photovoltaic energy, and provides functions such as system inertia,
frequency and peak regulation, thus increasing the proportion of renewable energy power generation and optimizing Benefits for clients
the energy structure.
Features
· Improve the utilization proportion

ion of new energy power generation


n sat
sio en channels and improve access
· High-power batteries in modular
w er mis comp
Po rans loss capacity for power generation
design, with safe and fast charge and
t ine
L
r discharge
we · Reduce waste of wind and
po Tr
n y su ansm · Cells with square aluminum shells,
a d tio n erg bs is
tat sio photovoltaic energy, and effectively
er an w e ion n U
ma ser
en ion f ne
g at o na term handle the energy utilization
with excellent thermal performance,
er gul ing ge in
me al n a k
ow d re hen
P oa oot nt tio d pe
p n · Improve the power quality of PV
long life and high level of safety
L m um y a
s ns erg power stations
· Operating automatically based on
co en
er ncy ng the state of the wind-solar plant EMS
D
su istrib ow rge ifti
P me d sh · Enhance output characteristics of
bs u E a
tat tio lo and according to the dispatching
ion n n PV power stations
tio n to plans to improve grid-connection
r aibu tio
ist ens y
r d mp bilit convenience.
we r co sta
Po owe rove · Quick response of the battery
P p
im
system to frequency regulation
command

Energy Storage on Power Transmission and Distribution

The energy storage system enables intelligent load management on the power transmission and distribution, and CATL's Advantages
makes timely peak and frequency regulation based on grid loads. Featuring capacity expansion and backup power
supply, CATL's electrochemical energy storage system can help utilize more renewable energy on the power
transmission and distribution to ensure safe, stable, efficient and low-cost operation of the power grid. · Industry-leading LFP battery
manufacturing technolgy, with high
Benefits for clients
level of safety
· Availability of high rate charge and

· Undertake the government's deep discharge, with multiple large


n frequency regulation instructions for projects constructed under stable
n satio
sio en operation
w er mis comp the power grid to obtain benefits
Po rans loss · Long cycle life and long project
t e · Abide by regulatory requirements
Lin
r period of benefits
we Tr for electricity to avoid fines and
po su ansm
n y
tio
a d n erg bs is
tat sio receive rewards · Fully automated production lines,
er an w e ion n U
ma ser
g en tion of ne na term with high level of safety and reliability
r l a ge in · Extend the life of thermal power
we reg nin
u g me al n ak
Po oad oothe nt tio d pe
L m u y mp an units, reduce the fault rate, and
s ns erg
co en reduce the labor intensity of workers
D
er ncy g
w ge ftin
su istrib
bs u Po mer d shi · Assist in the stable operation of the
E
tat tio
ion n loa
n power grid and reduce line losses
tio to
ibu tio
n
str sa
di pen lity
w er comstabi
o e er
P ow rov
P p
im

19 ES Solutions ES Solutions 20
ES Solutions

Energy Storage on Power Consumption

The energy storage system enables power users to carry out peak shifting & valley filling and stable power quality
management. CATL's electrochemical energy storage products have been successfully applied in large-scale industrial
and commercial projects and residential fields, with the applications extended to emerging fields such as backup power
supply for communication base stations, UPS, micro grids for islands, and intelligent BESS charging stations, which has
enabled and secured the power supply, reduced social cost of power consumption, thus maximizing energy efficiency to
achieve social and economic benifits.

n
n satio
sio en
w er mis comp
Po rans loss
t ine
L
r
owe Tr
n yp su ansm
tio erg bs is
ra nd en tat sio
ne n a ew
e io f n
ion n U
ma ser
r g ulat g o na term
we eg nin ion ea
ge in k
r me al
Po oad oothe nt
m pt and p
L m u y
s s rg
on ne
e r cncy e g
w e tin
Po mer d shi
D g f
su istrib E
bs u loa
tat tio

Applications of
ion n
ion o
ut n t
s t rib satio
di e ity
r mp bil
n
we r co sta
Po owe rove

Electrochemical Energy Storage Solutions


P p
im

Benefits for clients Features CATL's Advantages

· Provide sufficient backup power · Peak shifting and valley filling · Self-developed high-performance
for peak shifting and valley filling, to reduce electricity expenses LFP batteries that are safe, reliable,
ensure power supply, and reduce · UPS to guarantee power and long-life
costs and increase efficiency supply · Unattended operation, with the
· Explore the peak-to-valley price · Real-time dispatching for operation of the energy storage
arbitrage model intelligent life and charging station automatically
· Address issues of power grid · Diversified energy storage controlled by the EMS in the power
capacity expansion and new applications, covering all station
energy vehicle charging aspects of power consumption · Fast charging technology &
leading BMS technology

21 ES Solutions ES Solutions 22
CATL Energy Storage Application Cases

CATL Energy Storage Application Cases

Power Generation Scale: 50MW/100MWh Power Generation Scale: 70MW/70MWh


Functions: virtual synchronization-based control, tracking of Functions: energy integration, frequency regulation in the
Luneng National Energy Storage Power Station New energy storage power station in Southern
power generation plan, and support of second frequency system, peak-to-valley price arbitrage
Demonstration Project California, the U.S.
regulation

Power Generation Scale: 4MW/16MWh Power Generation Scale: 99.8MW/99.8MWh


Functions: smoothening of wind and solar power generation, Functions: peak and frequency regulation in the power grid,
National wind and solar energy storage and Minety Battery Storage Project in the U.K.
tracking of planned power generation, peak load shifting, black start, and capacity market
transmission demonstration project
frequency regulation in the grid system

CATL Energy Storage Application Cases CATL Energy Storage Application Cases
CATL Energy Storage Application Cases

CATL Energy Storage Application Cases

Power Transmission & Distribution Scale: 15MW/26MWh


Functions: peak load regulation and frequency regulation of
Guantang Energy Storage Project, Huai'an
110KV transformer substations on the power distribution

Power Transmission & Distribution Scale: 30MW/108MWh Power Transmission & Distribution Scale: 10MW/20MWh
Functions: new energy utilization, peak loading shifting, and Functions: peak load regulation of 110KV transformer substations
Jinjiang 100MWh Energy Storage Power Station Zhenjiang Xinba Power Station, Jiangsu
frequency regulation on the power distribution

CATL Energy Storage Application Cases CATL Energy Storage Application Cases
CATL Energy Storage Application Cases

CATL Energy Storage Application Cases

Industrial & Commercial Energy Storage Scale: 1.5MW/3MWh Energy Storage for Emergency Power Supply Scale: 250kW/500kWh
Functions: peak load shifting and backup power supply Functions: emergency power supply and uninterrupted power
ADN Comprehensive Demonstration Project of Mobile energy storage vehicle
supply for critical loads; flexible applications for multiple
Smart Grid Application Demonstration Area in
scenarios, with access available anytime and anywhere
Suzhou Industrial Park

Industrial & Commercial Energy Storage Scale: 8MW/32MWh Smart Micro-Grid Energy Storage Scale: 250kW/500kWh
Function: peak-to-valley price arbitrage Functions: fast charging of new energy vehicles; online battery
Energy Storage Power Station in Intelligent BESS Charging Station
inspection; energy storage, cost reduction and efficiency increase;
Zhangjiagang Cement Plant
V2G, income increase; integration of renewable energy

CATL Energy Storage Application Cases CATL Energy Storage Application Cases
After-market Services for ES

Market Performance After-sales Service for Energy Storage

Seven-star after-sales service to guarantee various energy


storage applications worldwide
CATL ranked first in the market share of global Specialized Comprehensive
energy storage battery production in 2021

CATL's energy storage system solutions and products have been used in major energy storage markets such
as the United States, China, the United Kingdom, Germany, Australia, rendering energy storage services such
as clean energy utilization, auxiliary services for grids, peak-load shifting and valley filling.

Since its establishment, CATL has delivered 100+ large-scale energy storage projects worldwide. CATL hopes to provide China
safe and innovative energy storage solutions to improve the stability and reliability of renewable energy generation,
increase the proportion of renewable energy utilization, optimize the energy structure, and help achieve the goal of
carbon neutrality.

200 + 350 +
Cities with service outlets Service outlets

*Data as of September 2021

Overseas
United Kingdom Germany
Canada France Belgium
Spain
United States
China Korea
Japan

Europe (Iceland, United Kingdom, France, Netherlands, Bulgaria and Germany), Americas (United
Mali
Mexico States, Mexico, Colombia, Chile, Uruguay and Brazil), Asia (Singapore, Kazakhstan, Indonesia, Israel,
Pakistan and Nepal), Oceania (Australia and New Zealand)
Ethiopia
Singapore
Key outlets

On-site maintenance + empowered


South Africa Service outlets + logistics network +
self-maintenance + client training +
Australia central warehouses for spare parts
remote diagnosis consultation + spare
System (China, Europe and North America) + System parts/tool support + free regular
*Data source: ICC Sino improvement recycling of used parts services inspection during the warranty period

29 Market Performance After-market Services for ES 30

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