Field Support Engineer

C & I Outsourcing - Lagos, Nigeria

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Job Summary

Job Type: Contract

Job Category: Engineering

Experience Level: Associate 1

Minimum Year of Experience: 2 year(s)

Minimum Qualification: Bachelor Degree

What you’ll do & Responsibilities

Client; MTN
Location; Abia, Adamawa, Anambra, Akwa Ibom, Bauchi, Borno, Ebonyi, Ekiti, Jigawa,
Lagos, Kano, Katsina, Kebbi, Kogi, Nasarawa , Niger, Ondo, Osun, Rivers, Taraba , Yobe,
Zamfara.
 
Job Brief
Assist in solving complex technical issues. Candidates will employ practices intended to reduce
the occurrence of network connectivity issues and perform all Operations and Maintenance
functions that ensure the integrity of the radio, transmission and power infrastructure of the
defined area of the region assigned and reflect the MTN brand values.
This position, however, includes a clear demarcation of various duties that all come under this
job purview. 
Job tasks include the following responsibilities:

1. Perform routine O&M procedures as prescribed for Power, Transmission, optical fibre
infrastructure, and BTS Radio networks. 
2. React to emergency faults and ensure all faults are rectified promptly within contracted
SLA.
3. Patrol of MTN Fibre infrastructure routes and field report confirmation
 4. New Fibre infrastructure Acceptance Test for MTNN & third parties fibre.
5. Resolve repetitive faults affecting BTS radio network and ensure provision of power
(requisite quality) to all sites within purview 24 hours a day.
6. Assessment of fibre field maintenance team and their working tools.
7. Implement cross connect equipment in a designated area of the MTN Network.
8. Gather information and compile reports on the availability of the transmission network in
light of the Service Level Agreement (SLA).
9. Identify and clear any fault/ alarm raised and assigned by trouble ticket while escalating
such within the stipulated period in the SLAs.  
10. Implement approved software changes as directed with change requests. 
11. Government and community issues intervention and resolution.
12. Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification
and standard.
13. Maintain a comprehensive set of records of all transmission links, BTS sites, power
equipment and spares for all sites within designated area.
14. Ensure strict compliance to all security and network Integrity documentation.
15. Liaise with diesel contractors to ensure on-scheduled supply of diesel to sites within
purview.

 
Experience and Training

 Four years RF & BTS, transmission and electrical experience with a GSM or Wireless
Telecomm operator which includes
 Two (2) years experience in implementation and maintenance of power and cooling
systems preferably in the telecommunications industry
 Experience in transmission and radio planning and climbing towers is desirable
 Radio frequency propagation and radio/Microwave equipment installation and or
maintenance.
  Fibre Optics Transmission and infrastructure working experience

Qualifications: B.Sc Electrical/Electronics (Telecommunications)/Mechanical

Engineering/Computer Science/Computer Engineering.
Training:

 Training on the BSS aspect of a GSM network

 Radio planning and optimization of GSM network
 Training on vendor equipment and software
 New technologies training

Optical fibre infrastructure and transmission network