Download as pdf or txt
Download as pdf or txt
You are on page 1of 23

Week 7: The Goals of Tourism Development distribution, equity, equality, pro-poor

planning;
TOURISM PLATFORMS gender sensitivity;
Jafari's Tourism Platforms responsiveness to diversity"
1. Advocacy platform (Todes 2011)
2. Cautionary platform • tourism planners with conscious roles as
3. Adaptancy platform "agents of social change" (Lew 2007)
4. Knowledge-based platform • Examples: accessible tourism, aboriginal
5. Social justice platform (cited by Todes tourism, pro-poor tourism, community tourism
2011) (Getz 1986)

Advocacy Platform At any rate, several approaches to tourism have


• sees tourism as good evolved over the years.
• celebrates tourism's positive impacts They include:
• sees "tourism as an instrument for achieving • accessible tourism (for persons with a
national development" disability),
• fosters mass tourism • pro-poor tourism (to alleviate poverty),
• Theories: • farm tourism,
- Modernization theory • aboriginal tourism,
- Trickle-down theory • culinary tourism, and many others.
• Governments advocated sustainable
Mass tourism - has negative impacts but can development principles in the United Nations
be minimized or avoided with "alternative document Our Common Future (UNWCED,
tourism" (Jafari 1999) 1987).
• Two Sets of Alternative Tourism: Sustainable tourism supports the Millennium
1. Oriented to the environment Development Goals (MDGs, 2000-2015) and
2. Oriented to society currently the Sustainable Development Goals
(SDGs, 2016-2030).
Cautionary Platform
• views tourism as bad Millennium Development Goals
• decries the negative impacts of mass tourism 1. eradicate extreme poverty and hunger:
• creates dependency and economic leakages 2. achieve universal primary education;
based on critics 3. promote gender equality and empower
• Theories: women;
- Dependency theory 4. reduce child mortality;
- Irritation index 5. improve maternal health;
• sees tourism as neither innately bad nor good 6. combat HIV/AIDS, malaria, and other
• supports critical analysis of tourism diseases;
• Holistic perspective - impacts, forms, 7. ensure environmental sustainability; and
underlying structures and functions of tourism 8. develop a global partnership for the
development.
Social Justice Platform
• embraces "participatory processes involving Sustainable Goals
open dialogue; inclusivity, resource
domestic work ensuring women's full and
effective participation and equal leadership
opportunities, and so on.
6. Providing clean water and adequate and
equitable sanitation and hygiene for all by
reducing pollution, eliminating dumping and
minimizing release of hazardous chemicals
and materials, halving the proportion of
untreated wastewater, ending open defecation,
The 17 SDGs and so on.
7. Ensuring access to affordable, reliable,
1. Ending extreme poverty by providing clean, and modern energy services by
access to economic resources, basic resources, increasing the share of renewable energy,
ownership, and control over land and other doubling improvement in energy efficiency,
forms of property, inheritance, natural facilitating access to clean energy research and
resources, appropriate new technology, and technology, and so on.
financial services. 8. Providing decent work and making
2. Ending hunger by ensuring that all people economic growth inclusive. Sustaining per
have access to safe, nutritious, and sufficient capita economic growth, achieving higher
food all year round, doubling agricultural productivity through diversification,
productivity and incomes of small-scale food technological upgrading and innovation,
producers, and securing equal access to land, promoting development-oriented policies,
and other productive resources and inputs, encouraging the formalization and growth of
knowledge, financial services, markets, and MSMEs through access to financial services,
nonfarm employment among others. and improving resource efficiency in
3. Promoting good health and wellness by consumption and production will help achieve
reducing death rates from babies and children this goal.
and diseases, promoting mental health, 9. Developing resilient infrastructure,
preventing and. treating substance abuse, promoting inclusive industrialization, and
halving deaths and injuries from road increasing the proportion of scientific research
accidents, and providing universal access to and development workers per one million
sexual and reproductive healthcare services people, spending on research and development
and universal health coverage. (R&D), and so on.
4. Providing quality primary and secondary 10. Reducing inequality by increasing the
education, early childhood development, care, share of income of the bottom40% of the
pre-primary education, technical, vocational, population, empowerment, and inclusion of all,
and tertiary education, including university; ensuring equal opportunity, reducing
ensuring equal access to education and training inequalities of outcome, and eliminating
for vulnerable groups. discriminatory laws, policies, and practices.
5. Promoting gender equality by ending 11. Providing access to sustainable cities and
discrimination and violence against women communities by ensuring access for all to
and girls, eliminating child, and forced adequate, safe, and affordable housing and
marriages and female genital mutilation, basic services, green spaces, and transport
recognizing and valuing unpaid care and systems safeguarding heritage, improving
climate and disaster resilience, and reducing effective, accountable, and transparent
negative environmental impacts. institutions. Furthermore, ensuring responsive,
12. Promoting responsible consumption and inclusive, participatory, and representative
production through efficient use of natural decision-making, providing legal identity for
resources, halving per capita global food waste all including birth registration, and protecting
at the retail and consumer levels and reducing fundamental freedoms are components of this
food losses along production and supply goal
chains, and sound management of chemicals 17. Strengthening domestic resource
and wastes throughout their life cycle and mobilization, to improve domestic capacitv for
significantly decreasing their release to air, tax and other revenue collection, implementing
water and soil to minimize adverse impacts on the developed countries' official development
human health and the environment, through assistance commitments, and for ODA
prevention, reduction, recycling, reuse, and so providers to set a target of 0.20% of ODA/GNI
on. to least developed countries, mobilize
13. Strengthening climate resilience and additional financial resources for developing
adaptive capacity by integrating climate countries, and to help developing countries
change measures into national policies, attain long-term debt sustainability through
strategies, and planning. Moreover, improving coordinated debt financing, debt relief, and
education, raising awareness, building human debt restructuring
and institutional capacity on climate change
management, and implementing the UN The SDGs emphasize the principle of
Framework Convention on Climate Change inclusion of marginalized and vulnerable
can help achieve this goal. groups. These are groups of people who are
14. Preventing and reducing marine pollution victims of human rights violations and
of all kinds by managing and protecting discrimination (Icelandic Human Rights
marine and coastal ecosystems, minimizing Center, n.d.). These groups are at greater risk
and addressing ocean acidification, effectively of suffering from natural disasters, wars,
regulating ending illegal and destructive recessions, and pandemics. Vulnerable groups
fishing practices to restore fish stocks in the include:
shortest time feasible, conserving and least 1. Women
10% of coastal and marine areas, and so on. 2. Children
15. Ensuring the conservation, restoration, 3. Elderly persons
and sustainable use of terrestrial and inland 4. Informal settlers(squatters)
freshwater ecosystems and their services. 5. Informal workers (jeepney drivers,
Halting deforestation, restoring degraded sidewalk vendors)
forests and substantially increasing 6. Persons with disability
afforestation and reforestation globally,
combatting desertification, and restoring The SDGs emphasize the principle of
degraded land and soil will help accomplish inclusion of marginalized and vulnerable
this goal. groups. These are groups of people who are
16. Reducing all forms of violence, human victims of human rights violations and
trafficking, financial crimes, and illicit arms discrimination (Icelandic Human Rights
flows, combatting organized crime, reducing Center, n.d.). These groups are at greater risk
corruption and bribery in all forms, developing of suffering from natural disasters, wars,
recessions, and pandemics. agritourism.
Vulnerable groups include:
To ensure healthy implementing
7. LGBTQIA+
lives and promote appropriate health
8. Indigenous peoples
well-being for all and
9. Persons who have AIDS and other
(SDG 03) safety plans,
diseases
especially in times
10. Migrants
of
11. Refugees
pandemics like
12. Internally displaced persons
COVID-19, and
13. Stateless persons
preventing
14. Religious minorities
accidents or health
problems among
The Goals of TPD in the Philippines
tourists and
• Section 2, RA 9593 - "the State regards
employees.
tourism as an "indispensable element of the
To ensure inclusive implementing
national economy, making it an industry of
and equitable quality appropriate health
national interest and importance."; Tourism
education and and
[will be developed] to spur
promote lifelong safety plans,
"socioeconomic growth and cultural
learning (SDG 04) especially in times
affirmation to generate investment, foreign
of
exchange and employment, and...to mold an
pandemics like
enhanced sense of national pride for all
COVID-19, and
Filipinos."
preventing
• 2016-2022 NTDP - amplified the goal to
accidents or health
"develop a globally competitive,
problems among
environmentally sustainable and socially
tourists and
responsible tourism industry that promotes
employees.
inclusive growth. The country will achieve this
goal through employment generation and
To promote gender employing a large
equitable distribution of income, thereby
equality (SDG 05) number of female
contributing to building a foundation for a
employees and
high-trust society.
entrepreneurs.
Strategies to Attain SDG's in Tourism To ensure implementing
sustainable water efficient water
SDG GOALS Tourism Response
and resource
sanitation management,
To end hunger, stimulating management (SDG preventing water
achieve food security agricultural 06) pollution through
and improve productivity technology, and
nutrition & promote through the providing access to
sustainable production, use, water for tourism
agriculture (SDG 02) and sale of local and residents.
products and To be a vehicle to developing energy
additional income promote access to efficiency
from affordable, clean, measures and
and modern increasing creating alliances
energy. (SDG 07) renewable to combat climate
energy use in their change.
operations while To help safeguard Implementing
decreasing fossil the oceans, coastal integrated
fuel consumption. or insular areas management of
To help build invest in facilities, (SDG 14) coastal zones to
resilient infrastructures, and conserve and
infrastructure, information and preserve marine
promote inclusive communication ecosystems,
and sustainable technologies that prevent and reduce
industrialization, allow universal marine pollution,
and foster access and use, and sustainably use
innovation especially PWDs marine resources.
(SDG 09) and To helps protect, Educating tourists
other restore, and about the
disadvantaged promote environment to
groups. sustainable use of help local
To help reduce contribute to urban terrestrial communities
inequality within renewal and rural ecosystems, manage their visits
and development by sustainably and
among countries reducing regional manage obtain the most
(SDG 10) imbalances and forests, combat significant possible
local development. desertification, and benefit to their
To help make cities promoting green halt the reverse ecosystems,
and human and resilient land degradation biodiversity, and
settlements infrastructure,trans and wildlife
inclusive, safe, portation,green halt biodiversity
resilient, areas, and safe loss (SDG 15)
and sustainable public spaces. To promote To promote
(SDG 11) peaceful and peaceful and
To help ensure Efficiently using inclusive inclusive
sustainable natural resources, societies (SDG 16) societies (SDG 16)
consumption and managing food and
production (SDG waste sustainably,
12) and carefully
selecting products
and
suppliers.
To help fight reducing energy
climate change consumption,
(SDG 13) promoting
renewable energy,
and
Chapter 5: Tourism Product Development
(WEEK 8) Tourism Product Development
• "a process whereby the assets of a particular
THE TOURISM PRODUCT destination are molded to meet the needs of
• Medlik and Middleton 1973: "a bundle of national and international customers"
activities, services, and benefits that (UNWTO and ETC 2011)
constitutes the entire tourism experience; • encompasses all elements with which the
bundle consists of five components: visitor to a destination comes into contact
destination attractions, destination facilities, • comprises only those attractions, activities,
accessibility, images, and price" and facilities that are specifically provided for
• Jefferson and Lickorish 1988: "a collection the visitor
of physical and service features, together with
symbolic associations, which is expected to
fulfill the wants and needs of the buyer"
(1988:59); "a satisfying activity at a desired
destination"
PREREQUISITES TO TOURISM
Lewis and Chambers 1989: "goods, PRODUCT DEVELOPMENT
environment, and services" 1. Accessibility
Elements of Smith's Tourism Product 2. Resources/existing products
Model 3. Demand
1. Services 4. Policy and government
2. Physical plant 5. Tourism in relation to destination's overall
3. Hospitality economy
4. Freedom of choice 6. Acceptability to stakeholders
5. Involvement 7. Adherence to nationally accepted
standards (accreditation)
Tourism Product Components (DOT 2013) Accreditation - "a certification issued to a
Tangibles tourism enterprise that officially recognizes it
• Natural environment as having complied with the minimum
• Hotels standards for the operation of tourism facilities
• Restaurants and services" (DOT)
• Resorts
• Food DOT's Star Rating System for Hotels
• Support facilities • Five-star: 85-100% achievement (851 to 1,000
• Infrastructure points) - reflects luxury and sophistication;
Intangibles world class facilities; meticulous service
• Image exceeds guest expectations
• Hospitality • Four-star: 70-85% achievement (701 to 850
• Courtesy points) - upscale in all areas; refined and
• Friendliness stylish; responsive service often with extensive
• Helpfulness array of facilities
• Ambiance • Three-star: 55-70% achievement (551 to 700
• Security points) - very good level of accommodation;
more spacious public areas; higher quality and uniform)
facilities; greater range of services 13. Reception - Service Quality (politeness,
• Two-star: 40-55% achievement (401 to 550 attentiveness, and responsiveness)
points) - appeals to tourists seeking more than 14. Reception Services - Check-out (should
basic accommodation; offers expanded not be longer than ten minutes, four minutes is
facilities and higher level of comfort excellent, in-room check-out availability is
• One-star: 25-40% achievement (251 to 400 outstanding)
points) - appeals to budget-minded travelers; is 15. Other Arrival / Departure Aspects (range
limited range of facilities and services of payment options: presentation of account in
an envelope)
DOT's Star Rating System for Hotels: Seven Public Areas
Dimensions 1. Decoration - Design and Quality
1. Arrival and departure 2. Decoration - Condition and Maintenance
2. Public areas 3. Furniture - Quality
3. Bedroom 4. Furniture - Condition
4. Bathroom 5. Public Washroom - Quality (fixtures,
5. Food and beverage wash basin, toilet bowls, space)
6. Amenities and services 6. Public Washroom - Condition and
7. Business practices Cleanliness
7. Room Climate (maintain a temperature
Criteria for Each Dimension Arrival and between 20-25 degrees year round, except in
Departure areas where elevation is 2,000 ft. above sea
1. Building - Appearance (clean fit, level)
visibility, signage) 8. Temperature Control - Quality
2. Building - Design and Construction (thermostat control)
Quality (strong materials, architectural design) 9. Temperature Control - Condition and
3. Building - Condition (wear and tear) Maintenance
4. Entrance / Exit & Parking (meets 10. Lighting - Quality (illumination in public
National Building Code, valet parking areas, reading lights, picture lighting)
availability) 11. Lighting - Condition (light fittings)
5. Security (professional security personnel, 12. Lighting - Environmental Protection (use
CCTV) of natural lighting, use of low-energy bulbs)
6. Reception - Service Hours (Mandatory 13. Cleanliness (absence of litter, dead insects,
16 hours for one- to two-stars, 24 hours for dusts, maintenance of toilets, etc.)
three- to five-stars) Bedroom
7. Reception - Size 1. Room Size (includes bathroom; minimum
8. Reception - Seating Area of 16 sqm., 30 sqm. for five stars)
9. Check-in Process (waiting time must not 2. Suites Availability (minimum 2% of all
be longer than 8 minutes per guest, maximum rooms for four stars; 5 percent for five stars)
score for four minutes or less) 3. Rooms for Persons with Disabilities
10. Luggage Services (provision for left (PWD) (One PWD room for every 50 up to 150
luggage) rooms, and 1 for every 100 rooms thereof, for
11. Porter Services less than 50 rooms at least one PWD room)
12. Reception Staff - Appearance (grooming 4. Space and Comfort
5. Sound Proofing Hot water reaches 38 degrees in 20 seconds;
6. Noise Levels (outside noise not more than toilet in working order)
70 decibels is very good; 60 decibels is 2. Shower/Bath Quality
excellent; 50 decibels is outstanding) 3. Shower/Bath Condition/Maintenance
7. Bed Mattress - Quality (should not be 4. Basin Quality
thinner than four inches for one star) 5. Basin - Condition/Maintenance
8. Bed Mattress - Condition 6. Toilet - Quality
9. Bedding and Linen Quality (linen or silk 7. Toilet - Condition/Maintenance
material; 250 thread count is very good; 300 is 8. Decoration - Quality
outstanding) 9. Decoration - Condition/Maintenance
10. Bedding and Linen Condition 10. Towels - Quality and Cleanliness (range
11. Pillow Quality/Condition - (having a oftowels including bathmat, face towel, bath
pillow menu is outstanding) towel and hand towel; towels of thick cotton,
12. Lighting - Quality excellent range and 90-10096 cotton for
13. Lighting - Condition excellent; plush range, as new condition, 100%
14. Lighting - Environmental Protection cotton is outstanding)
(energy saving bulbs for 50% to 75% of all 11. Space and Comfort
bulbs) 12. Overall Cleanliness
15. Curtains - Quality (thick quality curtains 13. Toiletries
with total blackout are excellent; with 14. Amenities (bidet, hairdryer; magnifying
additional motorized feature is outstanding) mirror; weighing scales; bath robe/gown:
16. Curtains - Condition slippers; shoe mitt/horns)
17. Floor Coverings - Quality (contemporary 15. Environmental Protection (dual flush
tiles, wood tiles, or wool carpets) toilet system; flow regulators on shower/taps;
18. Floor Coverings - Condition (absence of bulk dispensers or biodegradable packaging
stains, discoloration) used for soaps, shampoos; towel and linen
19. Temperature Control - Quality re-use policy)
20. Temperature Control - Condition and
Maintenance (Noise levels; remote control) Food and Beverage
21. Furniture - Quality (chairs, bedside tables, 1. Availability of Restaurants (breakfast, full
type of wood used) service restaurants, specialty restaurants)
22. Furniture - Condition 2. Options available (fast-food, choice of
23. Accessories and Amenities available (key dishes, ala-carte menu)
card availability; mirrors; coat hangers; 3. Service Quality (waiting time of more
luggage rack, drawers, closets, and wardrobe: than 30 minutes is unacceptable for even onls
newspaper delivery; drinking water; A star; professionalism, friendliness:
tea/coffee facilities; telephone with direct dial; attentiveness)
Clock/Radio/Wake up service; in-room 4. Restaurant - Decoration and Furniture -
compendium of tourist activities; TV; Quality
refrigerator; minibar; Internet; laundry service) 5. Restaurant - Decoration and Furniture -
24. Cleanliness Condition
Bathroom 6. Restaurant - Crockery, Cutlery, Glassware
1. Minimum Requirements (Baths and/or - Quality
showers with functioning hot and cold water. 7. Restaurant - Crockery, Cutlery, Glassware
- Cleanliness 6. Communicate benefits to target markets.
8. Restaurant - Space and Comfort 7. Develop a destination marketing
9. Kitchen - Quality of Appliances organization (DMO).
10. Kitchen - Cleanliness TOURISM PRODUCT DEVELOPMENT
Amenities PRINCIPLES
1. Guest Services (12-hour room service is [UNWTO-ETC (2011) Handbook on
mandatory for one- to three-stars; 18-24 hours Tourism Product Development]
is minimum for four- and five-stars) 1. Relevance
2. Wellness Services (fitness center, 2. Sustainability
swimming pool, massage service, hilot service, 3. Circuits and routes
sports equipment for hire, jacuzzi, sauna) 4. Market knowledge
3. General Services (gift and souvenir shop; 5. Product knowledge
tour desk; hairdressers/salons; business center 6. Product-market match
with PC, printer, photocopier, Internet 7. Hubs and spokes
connection, etc.) 8. Variety
4. First Aid facility with trained staff 9. Tourist involvement
5. Conference/Function Venue (conference 10. Central role of government
rooms/facilities for less than 20 people to more 11. Importance of local government units
than 250 people; electronics, etc.) (LGUs)
Business Practices 12. Dedicated TPD function)
1. Business Processes (emergency, safety 13. Stakeholder participation
procedures, maintenance, waste management, 14. Long-term planning
green purchasing standards, guest complaint 15. Zoning
handling system) 16. Investment promotion
2. Barrier-free Facilities for Persons with 17. Capacity-building
Disabilities (PWD) 18. Compatibility with destination branding
19- Holistic approach
COMPONENTS OF TOURISM
PRODUCT DEVELOPMENT PLAN
1. Development strategy
2. Development zones
3. Scale and form of development
4. Policy and intervention initiatives
5. Economic analysis (funding)
6. Marketing plan
TOURISM PRODUCT DEVELOPMENT 7.Action Plan
PROCESS
Steps in TPD PRODUCT-MARKET MATCHING
1. Identify tourism assets. PROCESS
2. Match assets with potential markets. An example of product-market matching is
3. Make the product more inviting, such as by given on the following chart. Based on the
providing infrastructure. assessment of the product's potential to the
4. Develop activities around the tourism assets. respective source markets the following are
5. Develop tour packages. considered good matches (100% to 75%
potential) in the NTDP Countries with Image ProblemOverseas
look the ppt for table* • Provide tourism frontline training and
education.
Steps in Product-Market Matching Process • Make tourist attractions unique and of high
1. Produce an inventory of tourism quality.
resources. • Be more affordable; offer good value for
2. Conduct market research. money.
3. Match the market segments with the • Use expats and country's overseas population
resource. to promote the place.

DEVELOPMENT STRATEGIES FOR Destinations with a Dominant Product


DIFFERENT DESTINATIONS • Develop tourism resources other than the
Newly Emerging Destinations primary resource in several locations of the
• Provide primary services for tourists. country.
• Encourage visitation through easier visa • Cater to a broader range of markets.
policies. • Improve environmental quality.
• Provide good access and acceptable standards
of accommodation. Destinations without a Major Tourism
• Choose a resource which can become the Development Opportunity
flagship attraction. • Create a man-made flagship attraction (e.g.,
• Conduct market research and feasibility. Singapore's Forest in the Cloud, shown at the
• Encourage community-based tourism right).
projects. • Develop tourism products based on the
• Government to provide tourism financing destination's industrial heritage and
and incentives for FDI agriculture.
• Provide training and assistance to small and
medium enterprises (SMEs) and start-ups. Destinations Specializing in Sports and
Activities
Mature Destinations • Ensure safety.
• Upgrading current products • Provide basic infrastructure and services for
• Adding new products the public.
• Promotion • Provide facilities and amenities for the
outdoor tourism activities.
Destinations with Fragile Environments Destinations That Are Rich in History
• Tap local people as tour guides. • Focus on interpretation.
• Develop community-based tourism projects • Develop museums.
(CBTs). • Schedule events and festivals around the
• Involve biodiversity specialist so carrying history of the place.
capacity is not exceeded.
• Focus on nature-based tourism products. PRODUCT DIVERSIFICATION STRATEGY
• Use tourism to create awareness among the CONSIDERATIONS
local community about the value of their 1. Quality of tourism resources relative to
environment. product requirements
2. Suitability of facilities and
accommodations for the market segments that Cultural Experiences
would be attracted • Agritourism
3. Anticipated investment required to enter • Anthropology
the market • Archeology
4. Expected return on investment and likely • Art
per-visitor yield • Architecture
5. Compatibility with existing markets you • Cooking
serve • Gourmet gastronomy D
6. Your own relevant knowledge-base about • History tours
the new product area • Holistic health
• Mine tours
Tour Packaging • Mystery tours
• Tour package - a combination of "a number • Pottery
elements in a region into a themed experience Retreats
accommodation, transportation, food, • 'Yoga
attractions, and education/interpretation" (EGS
2002) Examples of Enhancing the Tourism
• Create tour packages by combining tangible Experience
and intangible products that will satisfy 1. Maximize tourists' stay by making it more
different market segments. convenient for them--provide facilities and
• Match the tour package to a specific market equipment.
segment by altering the elements of the 2. Offer interpretation which should achieve
package. a balance between information and humor.
• Consumers prefer to buy tour packages 3. Tour guides should strive to provide the
because they equate the package with benefits "hi-touch" approach to customer service.
as they have been "pre-assembled to bundle 4. Provide pre-trip advice which should
the best of experiences." They think tour cover the following:
packages offer the best value and provide • List of activities to be undertaken
convenience. (EGS 2002) • Level of skill required to undertake the
Examples of Product Diversification activity
Opportunities • Highlights of the areas to be visited
• Types of equipment and infrastructure that
Nature Appreciation will be used
• Astronomy • Code of ethics for the area to be visited
• Birdwatching Examples of Facilities and Equipment
• Environmental education Rentals
• Jungle survival • Hiking and foot trails
• Photography • Camping equipment
• Research trips • Trail signs
• Videography • Ziplines
• Wilderness skills • Boardwalks
• Wilderness medicine • Safety gears
• Wildlife viewing • Shower rooms
• Canopy walkways
• Decompression chamber crocodile meat).
• Bird hide • Complement; do not compete (e.g.,
• Banca Vigan-Laoag tour package).
• Binoculars • Incorporate other activities into the main
• Telescopes activity (e.g., mangrove native paddleboat tour
• Bikes which incorporates tree-planting and
woodworm sampling).
PRODUCT DEVELOPMENT • Find a niche; differentiate (e.g., Vegan
PRACTICES restaurant).
• Design activities that are suitable for the • Provide certificates with accompanying
place's natural assets. photographs to create a sense of reaching a
• Take advantage of the terrain and other milestone (e.g., Being baptized at the Jordan
natural features, such as zipline or hanging River Certificate).
bridge on a hilly area. • Discover the story behind the attraction and
• Take advantage of man-made features (e.g., use it for interpretation (e.g., Ghost stories at
lunch by the dam at Villa Escudero). Manila Film Center).
• Turn disasters into a tourist product: • Use unlikely places and materials (e.g.,
voluntourism or dark tourism. Abandoned mine tunnels turned wine cellars).
• Create products from events (e.g., package
for New Year's Eve countdown). CHAPTER 6 FORMS OF TOURISM (week
• If the place has no distinctive natural assets, 9)
develop man-made attractions.
• Hi-touch strategy. Personalize service Family Tourism
quality and lo develop service styles (e.g., ⼀ tourism that caters to a family traveling
bamboo for plates and serving dishes). together.
• Hi-tech strategy. Use technology to create Family destinations must have provisions for:
exclusivity and an aura of sophistication (e.g., • family-friendly parking facilities;
Resorts may use solar panels for energy • child-friendly, supervised play areas in
supply). airport terminals and bottle warmers;
• Invent a new product class (e.g., Paluto • designated check-in desk for families
Restaurants in Boracay). traveling with young children;
• Find use for a negative attribute. An example • pre-boarding of aircraft for families with
is the Boryeong Mud Festival in babies and young children; and
Korea. (See photo.) • baby stroller drop-off and collection from
• Use the "eco-brand" in places which are aircraft available at all airports
infrastructure-deficient. Make the guests stay
in the eco-lodge. Gap Tourism
• Advocacy. Appeal to the tourists' sense of • travel during a gap year
justice, compassion, and ethics. Sell only Gap year - a nominal period during which a
organic produce, fair trade coffee. person delays further education or employment
• Localize. Go native (e.g., Use native in order to travel (Millington 2005 in Lyons et
mosquito net in rooms). (See photo.) al. 2011)
• Celebrate local products (e.g., Puerto • includes gap tourists who are mostly
Princesa: backpackers
What Gap Tourists Need • spas;
• Good system of budget accommodation • designer bags;
facilities • fashion items; and
• Peaceful condition • accessories.
• People who are welcoming of visitors Adventure Travel
• Good mass transportation system - one that involves a certain amount of risk
Extreme tourism - a subset of adventure
Types of Gap Tourists tourism that involves travel to dangerous place.
• Pre-university gappers - high school
graduates before entering the university Examples:
• Post-university gappers - college graduates • BASE jumping
before they apply for employment • Cave diving
• Career gappers - those taking a leave • Free diving
before a career or job change • Hang gliding
• Pre-retirement gappers - 55-70-year-olds • Kitesurfing
• Paragliding
Honeymoon • Rock climbing
What honeymooners want: • Skydiving
: Privacy • Surfing
: Luxurious dining • Whitewater kayaking
: Exclusive accommodation • Wingsuit flying
: Stunning views • Xpogo (extreme pogo)
• Romantic settings
• Massage service Dark Tourism
Honeymoon= a holiday taken - involves visits to areas with a history of
By newly.-wed couples horrific crimes, slavery, genocide, torture,
disasters, and accidents
Senior Travel
- travel by people who are 60 years and older Doom Tourism
(age in Philippine context) • a.k.a. "Last Chance Tourism"
Why seniors are an important market group: • involves traveling to places that are
• Lots of free time on their hands environmentally threatened (e.g., the melting
• Relatively affluent glaciers of Patagonia)
• Free from most family and financial
obligations Medical and Wellness Tourism
• Good market for slow tourism, pilgrimage, • Medical tourism - "involves people traveling
cruise, wellness, health and medical tourism to a different place to receive treatment for a
Special Requirements disease, an ailment, or a condition, or to
•. Senior-friendly food, amenities, and services undergo a cosmetic procedure, and who are
• Wheelchairs seeking lower cost of care, higher quality:of
• Priority boarding and seating care, better access to care or different care than
Solo Female Travel what they could receive at home"
Solo female travelers are a good market for: • Wellness tourism - «tourism [that] involves
• all-female hotels; people who travel to a different place to
proactively pursue activities that maintain or a destination
enhance their personal health and well-being, • Assets may be tangible or intangible and
and who are seeking unique, authentic or may take the form of buildings, paintings,
location-based experiences/therapies not music, songs, dances, food, religion, languages,
available at home" traditions, and events.
Global Spa Summit (2011)
Forms of Cultural Tourism
The medical and wellness industry is made - Educational tourism
up of: - Art tourism
• Hospitals and clinics - Music tourism
, Dental clinics - Festival tourism
• Cosmetic surgery clinics - Film tourism
• Medical spas - Gastronomic or culinary tourism
• Integrative health centers - Wine tourism
• Day spas - Literary tourism
• Hotel spas - Creative tourism
• Gyms/fitness centers
• Beauty clinics Religious Tourism
• Wellness cruises - involves traveling to visit a place, building, or
• Resort spas shrine deemed sacred or holy (McKelvie 2005)
• Yoga, spiritual and lifestyle retreats
• Thermal baths Types of Religious Sites
• Ayurvedic clinics • Single ecclesiastic feature
• Traditional and complementary medicine • Burial sites
• Detached temples/shrines
Some Types of Treatment • Whole towns
1. Comprehensive medical evaluation and • Shrine/temple complexes
examination (executive check-ups) • Earth energy sites
2. Diagnostic and laboratory technologies • Sacred mountains
3. Aesthetic, dermatologic, plastic and • Sacred islands
reconstructive surgery • Pilgrimage foci
4. Multi-disciplinary weight management care • Secular pilgrimage
5. Dental/oral and maxillofacial surgery
6. Eye care and sight restoration Festival Tourism
7. Cancer care and treatment Types of Festivals
8. Cardiovascular treatment • Cultural
9. Obstetrics-gynecology • Indigenous
10. Rehabilitation medicine • Film
11. Physical therapy • Flower
12. Occupational therapy • Religious
13. Speech therapy • Local produce

Cultural Tourism Some Famous Philippine Festivals


- tourism that is based on the cultural assets of • Ati-Atihan Festival: Kalibo, Aklan (in honor
of Santo Nino) • Kayaking
• Dinagyang Festival: Iloilo City (in honor of • Diving
Santo Niño) • Camping
• Moriones Festival: Marinduque (Holy • Mountain climbing
Week) • Caving
• Pintados-Kasadyaan: Leyte • Safari
• Sinulog Festival: Cebu (in honor of Santo • Watching animals in their natural habitat
Niño de Cebu) (e.g., whale-watching)
• MassKara Festival: Bacolod City
• Kaamulan Festival: Malaybalay City Wildlife Tourism
• Panagbenga Festival: Baguio City • travel to destinations for the sake of
• Cinemalaya (Independent) Film Festival appreciating wild animals in their natural
habitats
Heritage Tourism • a form of nature-based tourism
- travel to places with historic value, ethnic • Example: African safari
culture, and pristine nature • Two Types of Safari:
1. Observing animals in their environment and
UNESCO World Heritage List in the taking pictures (See photo.)
Philippines 2. Killing animals for sport (hunting)
1. Tubbataha Reef National
Marine Park Ecotourism
2. Rice Terraces of the Cordilleras - "a form of sustainable tourism within a
3. Historic Town of Vigan natural and cultural heritage area where
4. Puerto Princesa Underground River community participation, protection, and
5. Baroque Churches of the Philippines management of natural resources, culture, and
indigenous knowledge, and practices,
Baroque Churches of the Philippines environmental education, and ethics, as well as
1. Santo Tomas de Villanueva, Miagao, economic benefits are fostered and pursued for
Iloilo the enrichment of host communities and
2. San Agustin, Paoay, llocos Norte satisfaction of visitors"
3. Nuestra Señora dela Asuncion, Santa Maria, (National Ecotourism Strategy)
llocos Sur
4. San Agustin, Intramuros, Manila Principles of Ecotourism
(The International Ecotourism Society 1990)
Cruise • Minimize impact.
- a unique kind of travel because the mode of • Build environmental and cultural awareness
transport and accommodation is fused into one and respect.
(the ship) • Provide positive experiences for both
visitors and
Nature-based Tourism hosts.
- a form of tourism that relies on experiences • Provide direct financial benefits for
directly related to natural attractions conservation.
Examples of Nature-based Activities • Provide financial benefits and empowerment
• Fishing for local people.
• Raise sensitivity to host countries' political, Gateway Tourism
environmental, and social climate. • tourism that happens in a border town or city
• usually of short duration
Ecotourism Experience at Tua Koin
Eco-Village in Atauro CHAPTER 7 TOURISM IMPACT
Island, East Timor MITIGATION AND ADAPTATION
• Traditional huts
• Home-style buffet meals THE NEGATIVE IMPACTS OF
• Eco-toilets TOURISM
• Roofless bathrooms
• Solar panels Economic
• Low-impact recreational amenities and • Dependence on external labor and
services management expertise
• Residents losing control of tourism to outside
Rural Tourism investors
• involves all tourist activities which take part • Residents losing jobs to outside workers
in the countryside • Leakage
• based on agriculture as the main economic • Increased prices
activity • Overdependence
• equated with simple lifestyle, fresh air, • Decline of traditional economic activities
organic foods, laidback lifestyle, and
hospitable neighbors Social
• Loss of privacy
Urban Tourism • Irritation due to crowding
• based on the totality of attractions in the • Loss of access to beach and other natural
cities resources
• Primary Tourist Attractors in Cities • Increased crime
- Parks • Possible drug problem
- Shopping opportunities • Prostitution
- Dining experiences • Decreased social cohesion as migrants come
- Night life in
• Decline of community values
Poorism/Slum/Ghetto Tourism • Conflict due to unmet expectations
• Poorism - tourism that uses poverty itself as • Diseases, like SARS and bird flu
the main attraction
• Slum tourism and ghetto tourism are two Environmental
versions of poorism. • Contribution to climate change
• Exposure to poorism may sometimes give • Visual pollution
rise to voluntourism. • Water pollution
• Noise pollution
Sport Tourism • Damage to coral reefs
- travel to destinations for the purpose of • Light pollution
watching or participating in sports events • Beach erosion
• Garbage and littering
• Overconsumption of certain animal species Examples of Policies
• Soil contamination from pesticides • Proof of financial capacity
• Inadvertent introduction of alien species of • Local laws and ordinances on construction
animals and development
• Groundwater contamination from chemicals • Protected area system
leached by golf courses • Taxation
• Loss of animal species due to demand for • Environmental fees
animal parts • Food purchase policy
• Vandalized facilities, buildings, and
monuments Examples of Technology
• Cruelty to animals • LED lighting
• Water shortage • Motion-sensing flush and lighting
• Disruption of wildlife breeding cycles and Alternative energy (e.g., solar)
behaviors • Key cards
• Electricity shortage • Low volume flush toilets
• Destruction of mangroves • Compost toilets (See photo.)
• Air pollution • Soap dispensers
• Destruction of caves • Inverter type air-conditioning
• Rainwater cisterns
TOURISM IMPACT MITIGATION • Mooring buoys
MEASURES • Aerators
Mitigation - "the implementation of measures • CFC-free minibars
designed to reduce the undesirable effects of a • Teleconferencing facilities
proposed action on the environment"
(Sharma 2011) Green Design Principles

Three General Types of Mitigation Pre-design and Site Planning Stage


Measures 1. Conduct Environmental Impact Statements.
1. Prevention and Control - done by 2. Preserve vegetation and topsoil.
changing the means or techniques, changing 3. Re-use buildings.
the site, or specifying operating practices 4. Allow passive design.
2. Compensation - done by offsetting adverse 5. Maintain solar access.
impacts in one area with improvements 6. Facilitate pedestrianization.
elsewhere 7. Use local community facilities.
3. Remediation/Correction - done by Concept Design Stage
repairing or restoring the environment after 1. Maximize views.
damage is done 2. Design appropriate solar access.
3. Maximize natural lighting and ventilation
MITIGATION MEASURES for specific climate and location.
1. Policy instruments 4. Consider integrated sustainable systems
2. Technical (energy, water, and waste systems).
3. Design 5. Building design must support ecological
4. Capacity-building lifestyles, such as recycling.
5. Behavioral modification
Guidelines for Selecting Materials • LOW: 25
1. Choose renewable resources. • Medium: 62
2. Minimize the use of new materials. • High: 125
3. Select materials with lower embodied
energy. 4. Building heights
4. Select materials with low toxicity and • The building height limit will depend on the
off-gassing. site and the kind of atmosphere the builders
wish to create.
Planning for Energy Use • If a natural look is desired, buildings should
1. Reduce power consumption through passive, not be "higher than the trees."
solar design.
2. Select energy efficient appliances, lights, 5. Building setbacks
and sensor system. • 12 meters or less and up to 500 meters from
3. Encourage the use of alternative energy. the mean high water line
• Cottages spaced 10 meters apart
Planning for Water Use and Others
1. Conserve water. 6. Landscaping
2. Use plants that do not need too much water. • Landscape design should be a component of
3. Build on already disturbed land. the development plan.
4. Design to facilitate recycling of waste. • Trees have to be carefully root balled and
replanted elsewhere on the site.
Construction Management • Use endemic plants.
1. Specify on-site environmental control. • Artificial lakes may be used to moderate
2. Specify on-site waste minimization. temperature.
Benefits:
Building Operation and Management • creates attractive setting
1. Incorporate delivery of Building Operations • screens unwanted views
Manual as part of standard service. • provides relief from the sun's heat
2. Work with clients to formulate maintenance • acts as wind breaker
strategy. • provides focal points

Tourism Development Standards 7. Vehicle parking


1. Avoid environmental hazards. • Vehicle parking should be integrated into the
• Avoid steep hillsides, active fault lines, and landscaping plan to minimize visual impact.
flood-prone areas. • Parking areas may be broken down into
smaller units by changes of level and
2. Maintain scenic views. vegetation for shade and visual amelioration.
• Orient windows to scenery. • Car parking spaces should be 2.4 meters ×
4.8 meters with a minimum area of 30 square
3. Site coverage density meters per space for open car parking.
Maximum site coverage for resorts: 25% • Adequate parking spaces for buses should be
provided.
General maximum densities (double guest • Parking should be located off street and to
rooms per hectare): the side of or behind the building.
8. Utility lines from the mean high water mark to the area
- must be placed underground where there is a marked change in the material
9. Architectural design or natural physiographic form or when there is
• incorporates traditional styles no such marked change in the material or
• prefers local materials natural physiographic form, the beach shall be
• shuns coral blocks deemed to extend to a distance of twenty
• chooses rooflines based on topography and meters landward from the mean high water
climate mark or such lesser area as may be determined
10. Roads by the authorities and shall include the primary
• should be at least 6 meters wide for two-way sand dune"
traffic circulation roads (Cambers 1998)
• should have a minimum radius of 6 meters
for turning circles Need for Beach Setbacks (Cambers 1998)
• serve as buffer zones to prevent accretion or
Resort Development Guidelines (Inskeep & erosion
Kallenbergen 1992) • damage control
1. Infrastructure must maintain • improve vistas
environmental quality and offer quality • provide access
tourism experience. • offer privacy
2. Specific land use, development, and
design standards must maintain the resort's Building Height Guidelines for Beach
character and quality. Resorts in Boracay (Municipal Ordinance
3. There must be a variety of attractions and No. 2000-131 of Malay, Aklan)
services, as well as services for the • 25 m. from the beach marker (waterline): No
surrounding communities. Build Zone or NBZ
4. High quality of tourism products and • 5 m. from NBZ - 15 m. away therefrom: 6 m.
services must be maintained through tall (a single-storey building only)
development and operational standards. • 15.1 m. from NBZ - 25 m. away therefrom:
5. Resort plan must allow adjustments to 8.5 m. tall (two-storey building only)
changing market trends but modifications • 25.1 m. from NBZ - 50 m. therefrom: 10.5 m.
should maintain the resort's basic concept. tall
6. Development must consider provisions • 50.1 m. from NBZ - 150 m. therefrom: 12 m.
for wmployee training and housing and tall
community services. • 150 m. away from NBZ: 14 m. tall
7. Resort should be developed within its
regional context as regional infrastructure and Green Infrastructure Guidelines
other improvements are often required as part Green infrastructure - "the use of ecosystems,
of the resort development project. green spaces and water in strategic land use
8. Adequate access to the resort is essential planning to deliver environmental and quality
to attract the desired tourist markets. of life benefits. It includes parks, open spaces,
playing fields, woodlands, wetlands, road
Development Guidelines for Beach Resort verges, allotments, and private gardens."
Beach - "the sloping area of unconsolidated (The European Commission)
material typically sand, that extends landward
Elements of Green Infrastructure • Living walls (walls with vegetation)
• Gardens or grounds
At the strategic level: • Rainwater harvesting systems
• Civic scale spaces • Driveways (permeable)
• Public parks and gardens
• Green networks Benefits of Green Infrastructure
• Country and regional parks 1. Place-making
• Natural/semi-natural green spaces - gives places a strong identity
• Forests and woodlands 2. Economic value
• Grasslands - boosts property values; helps attract
• Designed landscapes businesses and outside investors
• Formal gardens 3. Climate change mitigation
• City farms • helps reduce CO? emissions by encouraging
• Blue networks walking and cycling
• Rivers, lochs, and wetlands • provides carbon storage and sequestration
invegetation, shelter, and protection from
At the neighborhood level: extreme weather
• Amenity green space • reduces flood risk; stores surface water in
• Informal recreation spaces times of peak flow; cleans and cools the air,
• Play spaces water, and soil, reducing the heat island effect
• Allotments, community growing spaces of urban areas
• Playing fields • saves energy by insulating buildings through
• Sports areas green roofs and providing shade through large
• Urban parks trees
• Burial grounds, cemeteries 4. Environmental health
• Swales (a low tract of land that is usually ° reduces pollution through the use of SUDS
moist or marshy) and buffer strips
• Urban woodlands • prevents fragmentation of habitats
• Ponds • allows diverse habitats to thrive
• Water courses 5. Community and social benefits
• creates green spaces for socializing,
At the street level: interaction, and events
• Boundary features, such as hedges • gives children more opportunities and places
• Street trees to play
• Verges (Borders) 6. Health and well-being
• Swales porous paving • encourages exercise and physical activity by
• Sustainable Urban Drainage Systems providing spaces for walking, cycling, and
(SUDS) sports
• Trees can be used for traffic calming, add • improves mental well-being
visual interest, improve micro-climate, and
provide valuable wildlife habitats. Behavioral Modifications
10 Rs of Sustainable Tourist Behavior
At the building level: 1. Recognize that behavior creates substantial
• Green roofs consequences.
2. Refuse to buy products that use materials velocity, wind direction, air pressure, and
from endangered species. cloud cover" (The United States National
3. Reduce consumption of local resources to Oceanic and Atmospheric Administration)
what you actually need. • Climate change - "changes in long-term
4. Replace experiences with those that have averages of daily weather" (NASA); brought
fewer or no impacts on the environment. about by natural variability or human activity
5. Re-use products. (RA 9729)
6. Recycle products for a different purpose.
7. Re-engineer behavior by active personal Climate as an important resource for
intervention, such as by suggesting to tour tourism:
guides that you just want to view wildlife from • It affects seasonality of travel flows, the
a safe distance so that you will not disturb the types of tourist activities in a destination, the
animals. quality of tourist experiences, and cost of
8. Retrain in order to develop physically and business operations, among others.
learn new personal skills to cope better in new • It shapes the culture of places in terms of
situations. what people wear, eat, and do.
9. Reward yourself by taking advantage of • It plays a large role in creating the identities
incentives to promote sustainable activities. and images of destinations.
10. Re-educate people to adopt long-term
sustainable personal behavior. "Tourism is partially responsible for climate
change as it contributes about 5% of carbon
Visitor Management Techniques dioxide emissions into the atmosphere."
• Control visitor numbers to reduce use. (UNWTO-UNEP-WMO 2008 in Gössling
• Set boundaries. 2010)
• Manage the timing of use.
• Manage visitor behavior. Climate Change: Facts
• Manage visitor expectations. • Climate change is already happening.
• Increase the resistance of the resource. (Carraro & Sgobbi 2008)
• Harden sites to reduce erosion. • The Philippines ranks 6th in climate change
• Maintain and rehabilitate resource. vulnerability index. (PCCC 2011)
• Prohibit vehicles and certain types of • Average temperature increased by o.76 ° C
equipment. between 1850 and 1899, and between 2001 and
• Require visitors to bring certain equipment. 2005. This is attributed to human activities.
• Provide different media for interpretation. • Unless GHG emissions is reduced,
• Limit entry of groups from accredited tour temperature will increase by 1.8°C - 4.0°C by
operators only. the end of the 21st century. (UNEP 2008)

CLIMATE CHANGE AND TOURISM Some World Heritage Sites Vulnerable to


• Climate - "the average daily weather for an Climate Change (Climate Change and
extended period of time at a certain location" Tourism Advanced Summary 2007)
(NOAA) • Venice, Italy (sea level rise)
• Weather - "reflects the short-term • Great Barrier Reef, Australia (coral
conditions of the atmosphere in terms of bleaching and mortality)
temperature, precipitation, humidity, wind • Glacier Waterton International Peace Park,
USA and Canada (glacier retreat) moderate, cope with, and take advantage of the
• Chan Chan Archaeological Zone, Peru consequences of climate events are enhanced,
(flooding and eroding) developed, and implemented" (UNDP 2004 in
UNEP 2008)
Climate Change: Impact on Tourism
• Infrastructure damage IMPACT ADAPTATION MEASURES
• Damage to property
• Business interruptions Coral Bleaching
• Higher operating expenses • To prevent this, cooler water from deeper
• Reduced landscape aesthetic areas may be sprayed onto the surface.
• Altered agricultural production • Awnings may be used on buoys to shade
• Increasing incidence of vector-borne corals.
diseases Ski Resorts and Winter Destinations
• Beach, coastal erosion • Rebranding ski resorts to "four-season
• Water shortage resorts"
• Biodiversity loss • Offering non-winter activities, such as golf,
• Coral bleaching boating, and white-water rafting, etc.
• Bush fires • Advertising campaigns to target
• Glacier retreat, reduced snow cover honeymooners and families
• Extensive species losses (up to 30% of • Upgrading of air-conditioning to counter
species at increasing risk of extinction) summer heat, discounting room rates, and
• Extreme storms offering new hurricane interruption policies
• Increased risk of skin cancer • Ski slopes to be relocated to higher altitudes
• Change in timing of blooming of and glaciers and have resorted to artificial
tourism-important plants snow-making
Changed Timing of Blooming of Tourism
IMPACT MITIGATION AND Important Plants
ADAPTATION • Using sprays and injecting plant hormones
• Mitigation and piling snow on the base of trees to delay
- "an anthropogenic (human) intervention to the onset of blossoms
reduce the sources or enhance the sinks of ° Planting tulip bulbs in shady locations
greenhouse gases" (IPCC 2001) • Using heavily mulched flower beds
• Adaptation • Building snow fences to increase snow cover
- "adjustment in natural or human systems in on flower beds
response to actual or expected climatic stimuli • Planting bulbs with different rates of
or their effects, which moderate harm or maturation
exploit beneficial opportunities" (IPCC 2001)
- "anticipating the adverse effects of climate IMPACT MITIGATION MEASURES
change and taking appropriate action to Transport Sector: Airline Industry
prevent or minimize the damage they can • Maintaining a younger fleet of aircraft .
cause, or taking advantage of opportunities • Achieving average load factor of at least 80%
that may arise" (EC • Removing excess amounts of water and
2014) catering to reduce weight
- "process by which strategies aiming to • More efficient flight paths
• Maximizing seat density build-ups reduce efficiency)

Tour Operator Destinations


• Replacing distant destinations with closer • Officially highlighting and working toward
ones that offer similar attraction value the goal of tourism sustainability
• Supportinglow-carbon holiday options • Restructuring source markets to attract
Developing new low-carbon products (e.g., low-carbon tourists
train-based holidays) • Providing low-carbon public transport
• Offering high standard carbon offsets for • Communicating pro-environmental action
journeys by air Striving for carbon neutrality
.• Carbon neutrality - a state when the
Rental Car Companies amount of greenhouse gases being emitted into
• Using smaller, lighter, and slower gas/diesel the atmosphere is totally offset or sequestered
or hybrid cars by carbon sinks, such as forests or trees
• Puerto Princesa City - the only
Accommodation Sector carbon-neutral city in the Philippines
• Setting temperatures in guestrooms at 20°-25
°C
• Employing passive cooling
• Using thermostats and sensors
• Using energy efficient lighting
• Using key cards for hotel rooms
• Adopting a "no disposable packaging
policy"
• Using worms to recycle food wastes
• Using reusable cloth laundry bags
• Using potted plants instead of cut flowers
• Using anti-cockroach herbal treatment in
paste form, which does not require cleaning up
as no chemicals are used

Restaurants
• Procuring locally produced food
• Favoring organic food products
• Increasing the proportion of vegetables in
meals
• Cooling down hot food before storing it in
refrigerators/freezers
• Not overfilling refrigerators
• Ensuring doors are fit and properly closed
with seals in good condition
• Ensuring refrigerator compressor belts
maintain proper tension
• Defrosting freezers frequently (frost

You might also like