There is always joy in being “sambuhay” (one with the community) when I selflessly

give my best for the common good. An ounce of kindness, though small, would mean
so much joy to the lost, the least and the last. As a future professional in my chosen
field, may I be a source of Joy to everyone I will encounter. With joy and celebration, I
reflect on the following:

1. How do I handle a difficult client? Do I respond to their request or just try to placate
them with empty promises?
Even if a client is yelling at me or creating a fuss, I have to keep my calm. If I
succumb to their level of hatred, I jeopardize my reputation. With a steady voice and
firm manner, I get my point through much more clearly. Simply listening to their
difficulties without being defensive might be all that is required to resolve the problem.
I make certain that my customer realizes that I am focused on their problem (even if it
is a fictitious one). I ask follow-up questions, repeat their comments, and indicate that
I've heard and understand them.
I respond to their request by offering a solution. If I make a mistake, I confess it
right away and show the customer how I plan to make adjustments and get their
project back on track. If the customer is mistaken, I refer to the relevant sections in
their contract or letter of agreement and explain that I'm happy to wipe the slate
clean, but only after a detailed overview of what they may anticipate from here. If a
communication breakdown is to fault, I provide other communication methods so that
the client feels included. I provide them alternatives, such as a monthly phone call, an
email update, a face-to-face meeting, or regular check-ins via my client management
dashboard, so they can select what works best for them.

2. Are my encounters with clients above reproach? Do I play favorites in dealing with
them?
No, my interactions with clients are still with flaw. It's normal to like some clients over
others. It's possible that I have more in common with some people than others, or that
some clients are easier to get along with. When I'm dealing with clients, though,
treating direct reports differently — especially playing favorites — is both imprudent
and unjust. So, no, I don't play favorites.

3. What do I do when I see a friend or colleague violate a rule in the workplace? Do I

publicly support a work rule or policy but privately fail to enforce it?
Before casting doubt on others, I should examine my own track record. Nobody
is flawless, but if I have engaged in unethical behavior, I might not want to be the one
to confront a coworker who is wrong. A clean record will very certainly indicate that
my interpretation of the issue will be more respected. It will also increase my
credibility if I need to make a formal report to my supervisor or human resources.
 Sometimes I officially support a work regulation or policy but secretly fail to
implement it, such as when we were told to always wear safety equipment but I'm too
lazy to do so, so I just keep working without anybody knowing.

4. How do I feel in being able to share my skills in the field I have chosen? (Describe
and elaborate).
I feel very useful when I know that I am able to share my skills in the field I
have chosen.
 CAD Literate – I am well-versed in utilizing CAD as a program to create
mechanical components.
 MS Office Literate - I am capable of using any MS Office program to enter and
evaluate data.
 Welding - Knowing how to use a welding equipment is quite useful in mechanical
engineering.
 Drawing - When CAD is not accessible, drawing skills can be used to convey a
design.