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01.02.leadership Version 2
01.02.leadership Version 2
Module 1 BoK
Module 1
I ENTERPRISE-WIDE
DEPLOYMENT
B. LEADERSHIP
Module 1 BoK
Module 1
Leadership Responsibilities:
Eight dimensions of quality
Leadership Responsibilities:
Concept of Quality
Leadership Responsibilities:
Concept of Quality Improvement
Leadership Responsibilities:
Concept of Quality Improvement
Leadership Responsibilities:
Leadership Responsibilities:
Quality Planning-
• Does the organization has a strategy?
• Marketing: Customers, customer’s needs,
product development – Quality targets
• Finance: Capital, its sources and its risk
• Talent: People and their training
• Operations: Resources
Fi Facultad de Ingeniería Diplomado en Seis Sigma
#9
Leadership Responsibilities:
Quality Assurance-
• Does the organization has a QMS?
• Resources allocation
• Quality issues management
• Policies, procedures and methods
• Documentation and Records
Leadership Responsibilities:
Leadership Responsibilities:
Differences of six sigma vs “other” quality
approaches
DMAIC, Lean and DFSS are process
improvement methodologies oriented to
planning, control and improvement.
Leadership Responsibilities:
Differences of six sigma vs “other” quality
approaches
ISO, TS, and other similar quality
certifications are valuable assessment
tools for the quality assurance aspects
of an organization.
Leadership Responsibilities:
Differences of six sigma vs “other” quality
approaches
ISO9000 Fundamentals
Leadership Responsibilities:
Differences of six sigma vs “other” quality
approaches
The ISO and other quality certifications
focus on quality assurance without
sufficient weight given to quality
planning and quality control and
improvement.
Leadership Responsibilities:
Differences of six sigma vs “other” quality
approaches
A wrong scope is when top management is
not aware of differences between a
QMS and Continuous Improvement.
Sympton: Everything related with
Quality, Lean, SS or Certifications in
general is addressed to the quality
department.
Leadership Responsibilities:
Six Sigma Focus
Leadership Responsibilities:
Six Sigma Concept
Leadership Responsibilities:
Six Sigma Summary
Leadership Responsibilities:
Six Sigma Requires
Leadership Responsibilities:
Leadership Responsibilities:
DFSS: Matches needs-capability
Leadership Responsibilities:
Lean: Waste elimination for speed
Leadership Responsibilities:
DMAIC: PDCA based problem solving
Leadership Responsibilities
Leadership Responsibilities
Leadership Responsibilities
Leadership Responsibilities
Leadership Responsibilities
Leadership Responsibilities
Training is essential
Everyone: SS Orientation
Leadership Responsibilities
Reward and Reinforcement
Management:
Module 1
Leadership Responsibilities
Flat organizations
Leadership Responsibilities
Tall organizations
•Slow communication
•Long reaction time when decided
•Delayed vertical feedback
•Too bureaucratic
•Focus in serve a position
Leadership Responsibilities
Functional organizations
Leadership Responsibilities
Product organizations
•Duplicated services
•Focus in a customer or market with no
corporate focus
•Some products or lines compete with
others
Leadership Responsibilities
Geographic organizations
Leadership Responsibilities
Matrix organizations
•Redundant supervision
•Difficult to get a final decision
•Manager with performance evaluation
powers rules
•Competing values
Leadership Responsibilities
Team based organizations
Leadership Responsibilities
Cross functional collaboration
Leadership Responsibilities
Cross functional collaboration
•Lateral coordination
•Project approach
•Common goals and policies
•Common metrics
Leadership Responsibilities
Cross functional collaboration
Module 1
Leadership Responsibilities
Organizational change: Change agent
Leadership Responsibilities
Organizational change: Change sponsor
Leadership Responsibilities
Organizational change: Change model
Leadership Responsibilities
Organizational change: Change model
Leadership Responsibilities
Organizational change: Change model
Leadership Responsibilities
Organizational change: Unfreezing Errors
Leadership Responsibilities
Organizational change: Movement Errors
Leadership Responsibilities
Organizational change: Refreezing Errors
Leadership Responsibilities
Organizational change: Agents
+ -
Knowledge Too familiar
Internal
Availability Part of problem
Lower cost Biased
Local authority Low trusth
Objective Cost
External
Experience Less knowledge
Leadership Responsibilities
Organizational change: Resistance
Module 1
Leadership Responsibilities
Projects - goals: Alignment
Performance Do
Low Specific problem solving projects
Crisis: Survival Apply cost management
Market/product development
Medium Set goals and monitor them
Correction Department improvement teams
Process simplification
High Benchmark, Empowerment
Improvement Strategic plans communication
Continuous Improvement
Fi Facultad de Ingeniería Diplomado en Seis Sigma
# 55
Leadership Responsibilities
Projects - goals: Alignment
Leadership Responsibilities
Projects - goals: Kaizen vs SS
Improvement Similar Different
Methodology
Interdisciplinary Last 3-5 days
Kaizen teams. Specific problem
Specific problem. Experience based
Management analysis
support.
Last longer
DMAIC Buy-in of affected weeks/months
parties
Heavy data driven
analysis
Leadership Responsibilities
Projects - goals: Focus
•Cost savings
•Customer satisfaction
•Problems
•Target location
•Desing
•Suppliers
Module 1
Leadership Responsibilities
Roles - Responsibilities: Sponsors
•Executive team of the leaders that will
communicate, lead, and direct the
company’s overall objectives towards
successful and profitable six sigma
deployment.
•Trained in a six sigma overview, and in
successful deployment strategies, tools
and methods for DMAIC
Leadership Responsibilities
Roles - Responsibilities: Champions
•Upper level managers that control and
allocate resources to promote process
improvements and belts development.
•Trained in the core concepts of SS for
lead the SS implementation.
•Work with BB to ensure top management
is aware of the status of SS deployment.
Leadership Responsibilities
Roles - Responsibilities: Process owners
•Coordinates process improvement
activities and monitors progress on a
regular basis.
•Work with BB to improve the processes
for which they are responsible.
•They have basic SS training in core
statistical tools.
•May be SS Champions
Leadership Responsibilities
Roles - Responsibilities: Black Belts
CI Instructor
Project Mgr.
SKILL
CI Leader
KNOWLEDGE CL PM CA CM CI
Organizational Leadership 5 5 10
Strat. People
DFSS 5 5 10
LEAN 5 5 10
20 30 25 25 100
Leadership Responsibilities
Roles - Responsibilities: Black Belts
•BB relates with martial arts expert who
coaches and trains others as well as
demonstrates a mastery of the art.
•SSBB are individuals who have studied
and demonstrated skill in implementation
of the principles, practices and
techniques of SS for maximum cost
reduction and profit improvement.
•Full time process improvement leaders
Fi Facultad de Ingeniería Diplomado en Seis Sigma
# 64
Leadership Responsibilities
Roles - Responsibilities: Black Belts
•Team leaders responsible for mesuring,
analyzing, improving and controlling key
processes that influence customer
satisfaction and/or productivity growth.
•Also may be internal consultants
working with many teams at once.
•May be instructors for problem solving
and statistics classes.
Leadership Responsibilities
Roles - Responsibilities: Black Belts
•BB are encourage to mentor green belts and
black belt candidates.
•BB tipically demonstrate their skills through
significant financial improvement and customer
benefits on multiple project.
•Potential BB often undertake instruction over 3-4
month period, including variation reduction,
project management and software to aid project
management and statistical analysis.
Leadership Responsibilities
Roles - Responsibilities: Master Black Belts
•Teachers who mentor BB and review their
projects.
•Requiers both quantitative skills, and the ability
to teach and mentor.
•The ability to teach and mentor is evaluated by
reviewing the number and caliber of people they
have developed.
Leadership Responsibilities
Roles - Responsibilities: Green Belts
•Usually in part time process improvement
positions.
•An individual who has mastered the basic skills,
but has less experience than black belts.
•May remain green belts or with experience
become black belts.
•Operate under the supervision and guidance or a
black belt or master black belt.
Leadership Responsibilities
Roles - Responsibilities: Management
Leadership Responsibilities
Roles - Responsibilities: Six Sigma Leader
•SS Manager
•SS Director
•Master Black Belt
Leadership Responsibilities
Roles - Responsibilities: Process Owner
•Champion
•Sponsor
Leadership Responsibilities
Roles - Responsibilities: Coach Team Leader
•Black Belt
•Master black belt
•Facilitator
Leadership Responsibilities
Roles - Responsibilities: Team Member
•Green belt
•Associate
•Member