This document contains a summative test for a Technical-Vocational-Livelihood course with multiple choice, true/false, and ratio proportion questions about hotel front office operations, including the use of tools and equipment like computers, printers, telephones; guest services; and cleaning/maintenance procedures. The test evaluates students' knowledge of key concepts and tasks involved in hotel front desk work.
This document contains a summative test for a Technical-Vocational-Livelihood course with multiple choice, true/false, and ratio proportion questions about hotel front office operations, including the use of tools and equipment like computers, printers, telephones; guest services; and cleaning/maintenance procedures. The test evaluates students' knowledge of key concepts and tasks involved in hotel front desk work.
This document contains a summative test for a Technical-Vocational-Livelihood course with multiple choice, true/false, and ratio proportion questions about hotel front office operations, including the use of tools and equipment like computers, printers, telephones; guest services; and cleaning/maintenance procedures. The test evaluates students' knowledge of key concepts and tasks involved in hotel front desk work.
This document contains a summative test for a Technical-Vocational-Livelihood course with multiple choice, true/false, and ratio proportion questions about hotel front office operations, including the use of tools and equipment like computers, printers, telephones; guest services; and cleaning/maintenance procedures. The test evaluates students' knowledge of key concepts and tasks involved in hotel front desk work.
Year and Section: ______________________________________ Score: _______ Test I. Multiple Choice Instructions: Read the questions carefully and select the best answer. Choose the letter of your answer only. _____1. It is used for front office communications like inquiries and reservations of guests. a. a. cash register c. telephone b. computer d. credit card imprinter _____2. This is special cloth that does not leave any lint on equipment. a. duster c. clean cloth b. lint-free cloth d. electrostatic cloth _____3. This serves as work area and storage of different tools, equipment and supplies. a. desk c. tool box b. cabinet d. front desk _____4. This is a pressurized can that blows away dust and dirt especially on hard to reach areas. a. blower c. compressed air b. vacuum cleaner d. none of these _____5. This is a computer paraphernalia that produces hard copy of documents a. monitor c. printer b. scanner d. fax machine _____6. It is used to produce, save, and store a range of internal and external use documents. a. cash register c. telephone b. computer d. credit card imprinter _____7. It is used to assist the front desk officer in accessing all guest names and room numbers in the hotel. a. cork board c. room rack b. guest folio d. filing cabinet _____8. It is used to record guests’ cash and credit transaction in the hotel. a. cork board c. room rack b. guest folio d. filing cabinet _____9. It is used to process credit card transaction of the hotel guests in the absence of cash payment a. cash register c. telephone b. computer d. credit card imprinter _____10. This refers to simple machine used in doing certain task for the convenience of personnel or staff? a. tools c. materials b. equipment d. paraphernalia
Test II. True or False
Instructions: Write T if the statement is correct and F if it is not. Then encircle the word or phrase that makes statement incorrect. ______1. The common cause of paper jam in printer and fax machine is the use of inappropriate type of paper. ______2. You can prevent papers from sticking together when stored in a humid place. ______3. Frequent stretching of telephone cord will prevent the inner wires from breaking. ______4. Deleting cache of the computer browser is done on a monthly schedule. ______5. The printer must be placed in an elevated area to prevent small items from reaching its internal components. ______6. Use a moist, soft clean cloth with the rubbing alcohol to wipe away dirt on monitor screen ______7. Unplug the equipment to avoid electric shock when cleaning. ______ 8. Turn off the computer and unplug the monitor when cleaning. ______ 9. Wipe the external part of the fax machine using a lint-free cloth. ______ 10. The front office of a hotel on performs welcoming of the guests and no other basic services. Test III. Instructions: Determine the following ratios if they are in proportion or not in proportion. Write your solution. 5 points each 1. 3 guests : 6 meals = 9 guests : 18 meals 2. 1 room : 2 guests = 50 rooms : 100 guests 3. If Company A reserved 10 rooms for 20 employees and Company B reserved 8 rooms for 15 employees, this can be expressed as? Then check the equation if proportion or not. 4. 5 guests : 10 drinks = 10 guests : 12 drinks