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Report in BPO
Report in BPO
IT-BPM ENGAGEMENT
Group 2
AT THE END OF THIS LESSON ,YOU
WILL BE ABLE TO:
OVERVIEW
IT-BPM ENGAGEMENT IS ALL ABOUT;
UNDERSTAND THE IT-BPM ENGAGEMENT
2 THROUGH PROVIDING INSIGHTS ON
CLIENT-SERVICE
PROVIDER RELATIONSHIP:
HAVE AN OVERVIEW OF THE
3 CLIENT-SERVICE PROVIDER
RELATIONSHIP AND CONTRACT,
PRICING MODELS
LESSON
OBJECTIVES
ENGAGEMENT ?
THE CLIENT SERVICE
A ENGAGEMENT SHOULD PROVIDER
HAVE:
RELATIONSHIP
CLIENT SERVICES
As a Client Service Provider Relationship, you must oversee the outsourcing involves in a client
company for the good service provider.
1.Performance measures
2.Scope of service
3.Benchmarks to ensure objective standards in
assessing work quality
1. SERVICE TO BE
PROVIDED
MASTER SERVICES
AGREEMENT
2. PERFORMANC HAS THE FOLLOWING
MANAGEMENT, ELEMENTS :
ISSUES, CHANGE
MANAGEMENT
3. COUNTY LAWS
REPORTER: MA. ANGELICA LLAMERA
THE SOW:
2. IS GENERALLY AN
ATTACHMENT/ADDENDUM TO A SCOPE
MASTER AGREEMENT, POINTS TO OF
COVERING TERMS
WORK
3. MAY STATE THAT IN CASE OF
TERMS INCONSISTENCY, THE SOW OR
MASTER AGREEMENT
IT-BPM
CONTRACT:
•COSTS
A fixed, pre-agreed
This pricing models is price per unit is
easy to plan and more negotiable (e.g., a
predictable than other fixed price per call or a
pricing models. fixed price per
transaction)
3. DISADVANTAGE
AND 2
USED WHEN A SERVICE IS
VERY FLEXIBLE AND IT IS
MATERIAL
NOT PREDICTABLE IN TERMS
OF HOW MUCH TIME AND
MATERIAL IS NEEDED.
GROUP 2
REPORTERS:
THANK
ALBITOS, FRENCEL
LARGADO, RIKKI MAE
LLAMERA, MA. ANGELICA
MALAZARTE, BRENDLY KATE
YOU!
MOCORRO, RACHELLE
SEBASTIAN, KIMBERLY