PRESENTATION ON AMADEUS

SUBMITTED TO…. SUBMITTED BY….

Ms.Arvinder Kaur Name : Khushpal Singh

Assist. Professor Roll No :15BAT1033
(UITHM) Branch : Bsc.ATHM
Section :1
Group : B
Sem : 6th
 AMADEUS
 Amadeus is a leading Global Distribution
System (GDS) and technology provider,
serving the marketing, sales and distribution
needs of the world’s Travel and Tourism
industries in over 210 markets around the
world.
 Through Amadeus travel agencies and airline
Offices can make bookings 95 percent of the
world’s scheduled airline seats.
 AMADEUS GDS SYSTEM
Main objectives of Amadeus GDS are :
Increase the efficiency of airline booking
To replace the existing reservation system in
the market of its kind and provide totally
neutral distribution system
To give equally comprehensive access to car
rentals and hotel services to create a global
system.
 AMADEUS GDS SYSTEM
Air France, Iberia,Lufthansa and SAS founded
Amdeus GDS system in 1987 and it begun
operating in 1992.
Its data base and data networking is serving
nearly 60,000 travel agents,12,000 airline
offices and 60,000 hotels world wide.
Amadeus launched in India in early ‘90s.
 AMADEUS GDS SYSTEM
 Amadeus is an organized company having its base
in Madrid (Spain). It has three subsidiaries :
 Development
 Marketing
 Operations(Munich)
 The product of Amadeus Data Processing
Corporation, Amadeus Central system is located in
Munich.
Amadeus is connected to the world via its own
high speed communication network (AMANET),
Operates 24hours for the whole years
 AMADEUS GDS SYSTEM
 Amadeus Central system products are
grouped as :
 Amadeus Hotels
 Amadeus Air
 Amadeus Cars
 Amadeus services.
 ADVANTAGES OF AMADEUS
 Time saving as it provides all travel, Client and
agency information through single screen access
to travelers round the clock.
 Easy to find and understand information.
 Efficient and more economical.
 Quick response terms.
 Better control as the entire travel agency
business can be integrated and hence increase
profitability.
 Possibility of cross selling the products and larger
offers to clients is possible
 AMADEUS WORK AREAS
• Amadeus provides six (6) work ares in which a
travel agent may sign-in to. These work areas
are known as…
• Agent Assembly Areas (AAA’s). The work areas
could be considered as six separate
connections to Amadeus where you can create
or modify reservations. The six work areas are
each given an identifier A through F.
• The command to display the status of the work
areas is : JD
 COMMANDS SIGN IN/SIGN OUT
• The Amadeus system
each user to sign-in
and identify themselves
so that the users sign-in
code

• Sign out
 ENCODING AND DECODING
o The Process used to convert a full name of an
item into a code is referred to as encoding
o Decoding is the reverse process
o The Amadeus system provides two variations
to the same command to display a location.
o Command is “DAN” -Display City Name
 ENCODING AND DECODING
City Decode ,Airline Encode & Decode :
 AVIALABILITY
• The Amadeus system provides different types
of airline availability displays.
• Command Example :
AN30JUNDELMEL
 SCHEDULE DISPLAY
• The Amadeus Schedule display allows you to
display flights for airline carriers , as well as
those who do not provide reservations access
to their flights in Amadeus . Code is (SN)
• Command Example : SN30JUNDELMEL
 TIME TABLE DISPLAY
• The Amadeus Timetable displays flights operating
during a specified one-week period.
• To display flights of airlines that do not have a sales
agreement with Amadeus, add the airline preference
option/AYY to the end of your command. Code is (TN)
• Command Example : TN30JUNDELMEL
 FLIGHT INFORMATION
• The Flight Information stored and displayed in
Amadeus provides the most up-to-date information
about the operation of a particular flights both
before and after departure. The flight information
available in Amadeus is provided by airlines.

• Command Example:
DOAI308/30JUN/DELMEL
FLIGHT INFORMATION
 SELL AIR SEGMENTS
• SHORT SELL
This method requires the user to first display an
Amadeus availability display before selling, using
line numbers from the availability display as a
reference.
• Command : SS1U1
• LONG SELL
This method requires that the user provide the
flight number, departure date, origin point,
destination point and number of seats required into
the command entry.
• Command : SSAI308U01JULDELMEL1
 SELL AIR SEGMENTS
• SHORT SELL

• LONG SELL
 PASSENGER NAME RECORD
• Passenger Name Record (PNR) is a reservations
record stored in Amadeus containing details for a
particular passenger or group of passengers

• A completed PNR must containing the following

mandatory elements ;
Name Element (NM)
Itinerary Element (SS)
Telephone Element (AP)
Ticketing Arrangement Element (TK)
 PASSENGER NAME RECORD
 NM1BRAR/KHUSHPAL SINGH MR
 APM- 9569409008
 APE-Khushpalsinghbrar@gmail.com
 TKXL05JUN/1800
 RF KHUSHPAL
 ER
 ER
 PASSENGER NAME RECORD

• IG : Ignore PNR, discard all additions or

modifications
• IR : Ignore and Retrieve PNR.
You cannot use it with a newly created PNR
TICKET
TICKET
 SALES & SELLING
• SALES : Sales is activity related to selling or
the amount of goods or services sold in a
given time period.

• SELLING : Selling is first and foremost a

transaction between the seller and the
prospective buyer or buyers (the target
market ) where money is exchanged for goods
or service.
 QUALITIES OF SELLING AGENT
Empathy
Focus
Responsibility
Optimism
Ego-Drive
Maintain a positive outlook towards situations
and people tends to admire , and not critisize
a lot.
 CUSTOMER SERVICE
• CUSTOMER SERVICE : Customer Service is the
support you offer your customer both before
and after they buy your product that helps
them have an easy and enjoyable experience
with you.
• Qualities…..
Patience
Attentiveness
Clear Communication skills
 CUSTOMER SERVICE

Knowledge of Product
Time Management Skills
Goal Oriented Focus
Ability to handle surprises
Ability to “Read Customers”
Ability to use “Positive language
Willingness to learn
 CONCLUSION
• Amadeus software is playing an important
part in travel industry it is used by huge
number of people, as being a backbone to
travel industry.
• Amadeus would be playing a part in the
growth of industry or the people those are
using it. It can be estimated that it is used by
9052 travel agencies over all India . It has
extended to 172 cities of India.