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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

POM-QM
UTILIZATION

Angelica Lorenzo
Jonah Filbert Inciong
Marc John Javier
Chester John B. Zuñiga

BSIE 3-1
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

SINGLE SERVER EXPONENTIAL

SERVICE TIME

EXAMPLE NO.1
A convenience store employs on cashier at its counter. Nine customers
arrive on an average every 5 minutes while the cashier can serve 10
customers in 5 minutes. Assuming Poisson Distribution for arrival rate and
exponential distribution for service

Determine the following:

a) Average number of customers in the system
b) Average number of customers in the queue or average queue length
c) Average time a customer spends in the system
d) Average time a customer spends in the queue
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

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EXAMPLE NO.2

Determine the following:

(i) Probability that no customers are in the queuing system

(ii) The average number of customers in the queuing system
(iii) The average number of customers in the waiting line
(iv) The average time a customer spends in the total queuing system
(v) The average time a customer spends waiting in the queue to be
served
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

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POM-QM
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

SINGLE SERVER CONSTANT

SERVICE TIME
EXAMPLE NO.1

Happy Land is a well-known theme park. Inside that theme park is a

popular solo roller coaster ride that provides a constant service time of 5
minutes per customer. That roller coaster ride has a customer arrival rate of 10
customers per hour.

Determine the following:

• Utilization rate
• Average number of customers in the queue
• Average number of customers in the system
• Average waiting time of customers in the queue
•
Average
waiting time of
customers
in the system
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

EXAMPLE NO.2
Happy Sparadise is a spa and massage center. A server serves one
customer at a time with a constant service time of 20 minutes per customer.
Happy sparadise has a customer arrival rate of 2 customers per hour.

Determine the following:

• Utilization rate
• Average number of customers in the queue
• Average number of customers in the system
• Average waiting time of customers in the queue
• Average waiting time of customers in the system
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

POM-QM
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

MULTIPLE PRIORITY SERVICE,

EXPONENTIAL SERVICE TIME

EXAMPLE NO.1
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

EXAMPLE NO.2
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

FINITE SOURCE

EXAMPLE NO. 1
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EXAMPLE NO. 2
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

DECISION THEORY

EXAMPLE NO.1
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COLLEGE OF ENGINEERING AND COMPUTER STUDIES

EXAMPLE NO.2
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