Chapter – 3

ORGANIZATIONAL STRUCTURE OF THE

COMPANY

 Identify various department.

 In the shakti rubber company there are 8 department.

1. Operation department
2. Production department
3. Accounting department
4. Finance department
5. Seles & marketing department
6. Import & export department
7. Dispatch department

 Description of function of each applicable department

1. Operation department/management

In a manufacturing organization, the ‘operations’

component is responsible for the transformation of
raw materials into finished goods. Operations
management can then be defined by the management
of all processes related to the production of items.

Figure 1OPERETION MANAJMENT

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 1
 Within the process, operations management makes use of various tools and
strategies to increase production output and ensure that customer orders are
completed on time.

The field of operations management is vast and complex, but it has some key
functions that are important to understand for anyone wanting to implement
such strategies into their manufacturing facility. Operation - This function of
operations management is concerned with planning, organizing, directing, and
overall control of all activities within the

Key Functions within Operations Management

Some of the key functions of operations management include:

Finance - In any manufacturing organization, finance plays a crucial role in

ensuring that financial resources are properly allocated and utilized to their full
extent. Finance in operations management helps create a budget that will allow
the organization to meet its production goals and can help evaluate various
investment opportunities to make the best decision. Proper utilization and
allocation of finances will allow for a product to be created for the lowest cost
that will also satisfy overall consumer needs.

Strategy - Strategic management is the planning, monitoring, analysis, and

assessment of tall aspects of an organization on a continuing basis. Attention
to these elements ensures that a strategy is developed and then implemented in
the manufacturing facility. The benefits of strategic management will help
manufacturing organizations make better decisions regarding production
planning and scheduling, keep customers happy and allow the facility to meet
its overall goals. Many business strategies include supply chain configuration,
sales, capacity to hold money, and optimal utilization of human resources.

Operation - This function of operations management is concerned with

planning, organizing, directing, and overall control of all activities within the
organization. This is the primary function of operations management and will
effectively aid in converting raw materials and human efforts into a durable
good and service that consumers will be able to utilize. Operations within

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 2

 production must be scheduled in a way that minimizes the amount of setup
required and maximizes the utilization of resource capacity. If this is achieved,
the production facility will be able to increase its production output.

Product Design - With new technology becoming available, the selling of a

product becomes much more simple. One of the main duties of operations
management is to ensure that a product is designed properly and caters to
market trends and satisfies the needs of consumers. In addition, introducing
new product designs can be challenging due to the existing product mix and
available resources. Those are important factors to consider when looking to
introduce new items.

Forecasting - Demand forecasting is the process of predicting what the

demand for certain products will be in the future. It identifies what both
current and future customers will want to buy and tells manufacturing facilities
what they should actually produce. Ideally, manufacturing companies want to
be able to accurately predict customer demands so that they can produce the
right amount of products. Producing too few items leads to stock shortages and
can negatively impact customer relationships. On the other hand, having too
much inventory is costly and can lead to having excess stock if the items
become obsolete. Finding the right balance is one of the functions of
operations management.

Quality Control - In addition to the product design function, operations

managers should strive to produce the best quality product possible. Modern-
day consumers are concerned about quality instead of quantity, which is why it
is so crucial to develop a durable and top-notch quality product. This is
especially important when evaluating the existing processes as improving
production processes should not be at the expense of quality. Operations
managers should ensure that quality control processes are defined and
implemented to catch any defective items.

Managing operations can be a complicated process that requires in-depth

knowledge of the related field. Fortunately, operations management uses
similar management tools and techniques, no matter the industry. Additionally,
an Advanced Planning and Scheduling (APS) software such as PlanetTogether
APS can also help reduce the complexity that comes with operations
management.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 3

2. Production department/management

What are the functions of the production

department of a company? The production
department of a business is responsible for
a lot of duties. But before we take a look at
some of these numerous duties or Figure 2PRODUCTION DEPARTMENT

functions, let us first find out what the production department is.

The production department in a business organization is that department which

engages in the manufacturing or production of goods for the business
organization. The production department is headed by the production manager.
Other workers in this department include technicians, engineers, designers,
machine operators etc.

The production department often works very closely with the purchasing
department. The purchasing department is responsible for understanding what
clients want and providing it to them at a price that is comfortable. The
purchasing department will tell the production department what needs to be
produced, how much it needs to cost to make it and will give an idea of how
many pieces of products are needed in order to satisfy the demand of
customers. The production department uses labor, machinery and a variety of
techniques to be able to produce what the customers need or want. The
production department also relies on the purchasing department to get them the
materials and accessories that are necessary for the production of goods. The
production department is often responsible for the maintenance and proper
care of the machinery and equipment that it uses to produce the goods.

 The functions of the production department

There are so many functions of the production department. Below are some of
the most common functions of this department:

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 4

 Production and operations management can be divided into three major
functions. Each of these functions usually arises at different stages in a
production life cycle:

Production planning: Operations managers decide on the details of the plan,

such as how production will be done, where site locations should be and
what resources will be needed.

Production control: As products are being made or services are being

delivered, management's primary role is to control schedules, quality and
costs.

Continuous improvement: In the third stage of the production life cycle, the
function of operations management is to analyze data and develop more
efficient ways of producing the goods or delivering the services. 

The production department manufactures goods for the business which

are then sold in order to bring revenue for the business.

 The production department is also responsible for the designing of the goods
or products of the business which are sold to other businesses or to the general
public.
 Every aspect of production is controlled by the production department. By
controlling production, the department efficiently uses things such as labor,
machines and materials judiciously in order to prevent any wastage.
 The department improves on the products of the business by bringing changes
and innovations.
 The production department makes sure that it produces goods or products at
very low costs in order to maximize profit.
 The production department works in collaboration with the purchasing
department of the company in order to make sure that materials needed for
production are always available.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 5

 The department also makes sure that the machines and equipments used in
production are serviced and properly maintained all the time.

These are just some of the common duties or functions of a production

department in a company.

3. Account & finance department/management

The functions of the accounting

and finance department in any business
can get a little confusing.  Entrepreneurs
tend think and move quickly, so ensuring
the accounting department is stable is
pivotal in the growth of your business.

Over the next few articles, we’ll

discuss how you can clearly define roles Figure 3ACCOUNT DEPARTMENT

and responsibilities of your accounting department, starting with the basics

Functions of the Accounting Department

 To maintain and record all business transactions accurately and

comprehensively in a systematic way, they can be retrieved and reviewed at
any time.
 To maintain adequate internal controls within the organization to safeguard its
valuable resources.
 To provide a basis for performance assessment and create accountability
across the organization.
 To keep track of costs incurred by the company and advise the modification of
existing operations to reduce operating costs.
 To support senior management in the decision-making process by
appropriately presenting the financial data.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 6

 To plan based on anticipation of business needs and expected availability of
resources.

 the Key Roles of the Accounting Department

While some people may have a differing opinion, the essential roles and duties
of virtually any accounting department should include the following:

1. Payroll – quickly.  At the very least, AP should be scheduled to assure that the
least amount of money has to go out per payment, i.e., no late payment
charges!
2. Accounts Receivable and Revenue Tracking (money in) – Another critical
duty of the accounting department is to account for and track receivables,
including outstanding invoices and any required collection actions. Accounts
receivable is responsible for creating and tracking invoices.  The responsibility
here includes assuring that customers pay those invoices on time, so a system
of friendly reminders is crucial.
3. Payroll – Payroll is a critical function of the accounting department and
includes making sure all employees are paid accurately and timely. In addition,
proper tax is assessed and tax payments are on time with state and federal
government agencies.
4. Reporting and Financial Statements – The primary reason you collect data
properly in your accounting software is to prepare financial reports that can be
used for budgeting, forecasting and other decision making processes. In
addition, these and other reports are needed for communication to investors,
banks and other professionals that play a role in the growth of your business.
5. Financial Controls – Financial controls include reconciliations, dividing the
responsibilities and following the GAAP standards of accounting principles,
all of which are implemented with view toward compliance, fraud and theft
prevention.  The role of the Controller is to ensure procedures are set up
properly to manage that process without errors.

Key position in accounting or finance department

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 7

A. Chief financial officer (CFO)
B. Financial controller
C. Treasury manager
D. Accounting manager
E. Chief accounting
F. Accounting supervisor
G. Accountant
H. Bookkeepers

4.Import & export department/management

The main responsibility of an Export and Import Manager is to

foresee the movement of goods between the home country and other countries.
Managers should manage the import coming to the home country as well as
exporting of goods going out of the home country along with the general
duties at the office. It is also essential to keep in touch with freight forwarders
professionals from logistics companies retailer units and manufacturers. The
environment in which an export-import manager working is rapidly changing
and is very fast paced.

Functions of an Export department:

1. International Marketing and Promotion of company products (trade shows,

local media, social media, ecommerce website, mailing lists, foreign business
directories, communicate with foreign chamber of commerce)
2. Register company with eCommerce website like Alibab and
www.YeniExpo.com
3. Participate in Trade Shows
4. Participate in Trade missions
5. Answer Foreign Inquiries and follow up with customers
6. Send price quotes and (Proforma Invoices)
7. Visit foreign customers and establish good business relations
8. Communicate with foreign buyers on orders and shipments

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 8

9. Prepare and send commercial documents to importers of company goods (i.e.
commercial invoice, bill of lading, certificate of origin)
10. Study market trends and customers preferences. Communicate with company
engineering and design department on future trends in foreign markets
11. Protect the brand of the company
12. Produce international marketing brochures and media that fits the target
markets (language, culture, traditions)

5.Seles and marketing department

Sales Management Defined

The role of a sales manager is rather nuanced, with very few people having a
clear idea of what exactly a sales manager does. For starters, a sales manager
and a salesperson are completely different. The salesperson is responsible for
making sales.

The sales manager is accountable for making sure that salespeople are doing
their jobs properly (selling). The term ‘sales management’ refers to the
administration of the personnel and resources used in the process of selling a
company’s products and/or services.

This includes the planning, implementing, and managing of sales programs, as

well as handling the hiring, firing, and training of sales staff.

Concept of marketing

 can be described as any activity that is carried on with the specific

purpose of conveying information about the use, quality and value of a
product or service in order to promote or sell the product or service.
Marketing is the way to announce the availability of a commodity,
service, idea or a brand to the world in such a way that people are
interested in it and wish to acquire it and use it. It serves the purpose of
plugging the gap between the public’s requirement and the products
that are available.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 9

 5 Key Functions of Sales & Marketing Management

Sales & Marketing Management

 plays a very pivotal role in successful business

outcomes. The three interrelated key functions of
marketing management are sales maximization,
profit maximization and business growth.

Importance of Sales and Marketing Management Figure 4 KEY FUNCTIONS

Sales and Marketing management begins with developing the right products,
setting the optimal prices and distributing in the right locations. It also
encompasses customer service, marketing messaging and other selling efforts.
Marketing professionals should add to their knowledge repository by enrolling
in cutting edge .

The key functions of Sales and Marketing management are:

Market Research

Market research is the preliminary stage in product development. This is done

to assess the possible demand and growth prospects in the market. Marketing
research can measure the attitude of buyers, expected market size, client
preferences, product features and acceptable pricing.

Product, Promotion, Price and Place are the key functions of marketing
management. The qualitative aspect of sales and marketing management

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 10

 concentrates on consumer perception, opinion and attitudes on a specific
product or service.

Improvement in Process efficiency

Determining the best leads is a crucial factor in enhancing business sales.

Converting those who are interested to buy the services/products leads to
improving the sale process efficiency. Ensuring a constant flow in the sales
process is a key function of sales management.

Utilizing a software solution to automate specific tasks like sending e-mails

will ensure a smooth workflow and build customer relationships.

Product development and management

Next comes the making of the product. The right raw materials, fabrication
and making of prototypes are critical details that need to be planned out with
the manufacturing units. A key function of marketing management is good
inventory management.

The product development encompasses the Product Life Cycle (PLC) which
includes product development to product saturation. Marketing management
should ensure the extension of PLC through advertising and value addition to
products to alter the client’s perception levels.

Sales and Distribution

The pivotal aspect of the business process is sales and distribution. Marketing
management techniques should ensure that the products reach the intended
markets through robust distribution channels like regional distributors, retailers

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 11

 and wholesalers. This step is vital to make consumers buy and consume the
product. Instances of too much advertising and suboptimal distribution
processes should be avoided by the marketing management team.

Monitoring performance of Sales teams through dashboard reports

Reports production is essential to understand the levels of progress.

Congratulate the team members who’ve exceeded the expectations and re-train
those who are finding it difficult to keep up the pace. Always make use of
dashboard reports to access the complete information on the sales
representative’s location and the products that are being sold. This will be
helpful to justify your decisions to the top management.

6.dispech department

Meaning of Dispatching:

Dispatching is the routine of setting productive activities in motion through the

release of orders and necessary instructions according to pre-planned times
and sequence of operations embodied in route sheets and loading schedules.

In other words, once a job is in an area where an operation is to be performed,

it has to be determined when and by whom the job will be processed and also
the sequence of waiting orders to be processed. The decision of assigning the
various jobs to different machines and equipment is called Dispatching.

Functions of Dispatching:

(i) To check the availability of input materials and ensure the movement of
material from store to first process and then from process to process.

(ii) To ensure the availability of all production and inspection aids.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 12

 (iii) To obtain the requisite drawings, specifications and material lists.

ADVERTISEMENTS:

(iv) To assign the work appropriate machine, workplace and men.

(v) The issue of job orders authorising operations in accordance with dates and
times previously planned and entered on load charts and route sheets.

(vi) The issue of time tickets, instruction cards and other required items to the
workers who are to perform the various activities.

(vii) The issue of inspection orders after each operation in order to determine
result regarding the quality of products if excessive spoilage occurs, to find out
its causes.

 Organizational chart of the company

CEO & DIRECTOR

(CHANDRACHANT
ITALIYA )

PRODUCTION & ACCOUTING

OPRECTION DEPARETMEN INPORT &
FINANCE SALES & EXPORT DISPECH
DEPARET MENT T DEPARETMANT MARKETING DEPARTMENT
DEPARTMENT
(NIKUNJ BHAI) (GURANGBHAI (SANJAY BHAI) DEPARTMENT (RAJANI BHAI)
) (DHIREN PATEL) (GIRISH BHAI)

MOLDING
DEPARTMENT BILLING
DEPARETMENT
VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 13

RUBBER
ROLLER
DEPARTMENT
 Key personnel in each department

Company’s key personnel -“chadrakant italiya” (DIRECTOR)

 the director’s role

Although companies are legal entities in their own right, they can only act
through human agents. Company directors fulfil this role and the operation and
management of the company is typically delegated to them. The directors’
powers to manage the company are subject to the terms of its constitution and
any restrictions that may be contained within it.

Directors exercise their powers principally through the board of directors,

which is the body empowered and entrusted to ‘direct’ the affairs of the
company. The board will meet periodically to consider matters relating to the
management of the company and will make its decisions collectively through
resolutions.  However, in practice, the running of a company of any real size
would be impossible if all decisions required a full board meeting. Whilst in
small companies with few directors day-to-day decisions can be taken at
meetings of all of the directors, board meetings of larger companies are
relatively infrequent and are generally used to discuss and formulate policy or
to approve and authorise important transactions.

Production & operation department – “ Nikunj bhai”

Responsibilities

 Liaise with other managers to formulate objectives and understand

requirements
 Estimate costs and prepare budgets
 Organize workflow to meet specifications and deadlines
 Monitor production to resolve issues

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 14

 Supervise and evaluate performance of production personnel (quality
inspectors, workers etc.)
 Determine amount of necessary resources (workforce, raw materials etc.)
 Approve maintenance work, purchasing of equipment etc.
 Ensure output meets quality standards
 Enforce health and safety precautions
 Report to upper management 

Accounting department-“gurang bhai”

Accounting Manager Responsibilities:

 Hiring, training, and motivating accounting staff members while supervising and
delegating department tasks.

 Evaluating, developing, and improving department controls, systems, and

procedures that increase accuracy and efficiency.

 Overseeing the daily activities of the accounting department and ensuring that all
major projects, month-end, and year-end reports are completed accurately and on
time.

 Ensuring that all accounting processes align with GAAP and current financial
legislation.

 Analysing financial data and creating reports for management, stakeholders, and
external parties, such as vendors or lenders.

 Maintaining accurate and complete financial records and participating in audits

or reconciliations, as needed.

 Assisting other departments as they develop strategies, establish objectives, and

make decisions that could have a financial impact on the business.

 Keeping informed about the latest developments in the finance industry.

Finance department-“Sanjay bhai”

Responsibilities of Finance Manager:

 Raising of funds: to meet the needs of the business, it is essential to have cash
and liquidity so, that a firm can raise funds by way of equity or debt. A

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 15

 financial manager is responsible for maintaining the right balance between
equity and debt. 

 Allocation of funds: After the funds are raised, the next important thing is to
allocate the funds. The best possible manner of allocating the funds:

 Size of the organizations and their growth capability

 Status of assets about long term or short term

 The mode by which the funds are raised

These types of financial decisions can, directly and indirectly, influence other
activities.

 Profit Planning: It is one of the primary functions of any business

organizations. Profit earning is essential for the survival and livelihood of any
organization. Profits emerge due to various factors such as pricing, industry
competition, state of the economy, mechanism of demand and supply, cost and
output. 

 Understanding capital markets: Shares of a company are traded on the stock

exchange for a continuous sale and purchase. It is understood that the capital
market is an essential factor for a financial manager. Hence, it is the
responsibility of a concern person to understand and calculate the risk involved
in this trading of shares debts.

Role of a Financial Manager

The role of a financial manager is rapidly increasing due to advance

technology which has significantly reduced the amount of time that was
occupied to produce financial reports. 

 They analyser market trends to find opportunities for expansion or for

acquiring companies.

 They have to do some tasks that are specific to their organization or industry

 They manage company credit

 Make some dividend pay-out decisions

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 16

 Keep in touch with the stock market if the company is listed

 Appreciate the financial performance concerning return investments

 They maximize the wealth for company shareholders

 To handle financial negotiations with banks and financial institutions

Sales & marketing department-“Dhiren patel”

Sales Responsibilities
 Targeting Accounts and Defining Prospects – Being on the frontlines of
interaction, sales provides marketing with the necessary insights to iterate and
scale the ABM account.
 Providing Sales Cycle Insights – The sales team also needs to provide
insights regarding sales cycle lengths to the ABM team, thus enabling them to
generate the proper materials to the right accounts, at the right time. 
 Territory Configuration – Sales also needs to make sure that their territory
configuration and account delegation is sustainable based on the capacity
and abilities of each of the sales team members. 
 Managing Accounts – Sales needs to retain them as customers, upsell
whenever possible, as well as close the accounts when the situation calls for
it. 

Make use of personalization and actionable insights to engage with account

executives. It includes the use of strategic sales tools provided by marketing,
one-on-ones, field marketing during trade shows, etc. Lastly, they should
engage in personalized follow-ups such as emails, phone calls, meetings, etc. 
Marketing Responsibilities

Some of the marketing roles include the following:

 Sales Enablement – Marketing is responsible for creating, maintaining, and
optimizing all materials that will help sales in their account management tasks.
Among these materials, we can include things such as specific campaign
action items (emails, LinkedIn messaging, phone call talking points, etc.), field
marketing materials, and follow-up reminders. 

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 17

 Optimized Account Materials and Campaigns – Marketing is in charge of
personalizing campaigns and materials that can reach and convert the right
account at the right time. These can include everything from web pages,
emails, direct mail, adverts, download able, social media posts, messaging,
etc. 
 Measuring and Performance Tracking – Furthermore, marketing needs to
keep track of the efficacy of the ABM strategy both before and after launch.
KPIs that need to be taken into consideration fall into three main categories:
 Coverage – number of contacts in an account, missing contacts in an account,
contacts with personas, the potential number of contacts in an account, etc.
 Engagement – number of account touches for both sales and marketing,
conversation length between sales and target accounts, number of web visits
from the target account, number of meetings with the target account, etc. 
 Results – number of total deals, deal types, deal sizes, relationship
improvements, sales funnel velocity, retention rates, etc.

Import & export department-“girish bhai”

 the Roles and Responsibilities of an Export-Import Manager:

Compliance
It is the responsibility of the Import-Export Manager to make sure that all the
procedures are carried out in compliance with the laws of their own country
and the foreign country involved. He is supposed to have a thorough
knowledge of Customs and Border Protection rules. He must ensure that
Export Administration Regulations are followed to avoid Shipment delays and
costly penalties.
Personnel Issues
An Import-Export Manager also handles hiring, job training and work
orientation of the employees. He is also addressable for the issues related with
efficiency, accuracy and productivity of the workers. Evaluation of job
performance and job promotions recommendations are also handled by the
Import-Export Manager.
Shipping Arrangements
Procedures such as arrangements for freight shipments, cargo movement and
communication for delays are overseen by the Import-Export Manager. He is
responsible for finding faster shipping routes and lower cost carriers as well as

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 18

 developing contingency plans to facilitate an expedited shipment.
Relationships
It is the role of an Import-Export Manager to build good and healthy working
relationships with government agency representatives, clients as well as
employees. His responsibility is to hold regular meetings with potential clients,
customs brokers, shipping carriers and logistics companies. Also, the Import-
Export Manager participates in the state customs meetings as a representative
of the company. Thus, in the context of globalization, a competent Export-
Import Manager in a company greatly contributes in the development of its
trade relations across international borders.

Dispatch department-“Rajani bhai”

RESPONSIBILITIES

Here are examples of responsibilities from real dispatch manager resumes

representing typical tasks they are likely to perform in their roles.

 Utilize GPS tracking system in order to manage, trace and locate drivers
within their assign locations.

 Manage all display customer advertising, including editing and dispatching

jobs, customer communication and accounts payable/receivable.

 Introduce and implement the GPS system for driver tracking.

 Field inbound customer requests, via phone, email, or fax.

 Conduct defensive driving training classes and CDL license procedures and
pretesting for qualify individuals.

 Generate quotes and orders for repairs to storefronts, windows, doors, etc.

 Diagnose, troubleshoot and resolve a wide range of software, hardware and

network issues.

 Call future appointments to troubleshoot issues to try to fix issues and to

prevent technician appointments.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 19

 Maintain professional relationships with customers via phone and email.

 Coordinate emergency medical delivery and support between contractors and

pharmacy.

 Assist area supervisor with dispatching and routing emergency road service.

 Schedule out-of-state over the road deliveries utilizing several methods of

communication to ensure on time deliveries.

 Compile payroll data accurately and completely for accounting to ensure

employees are paid fully and accurately.

 Contribute significantly to a reduce number of quality checks make by

technicians by suggesting and implementing standard operating procedures for
dispatchers.

 Complete monthly warrant audits to include NCIC validations.

 Make entries of stolen property, missing people, want people into NCIC.

 Assist police, fire and ems in proper execution of landing zone.

 Expedite tow service and battery service to AAA customers.

 Answer all incoming AAA member calls for renewal of membership.

 Coordinate grind transportation if landing area are not available.Assist police,

fire and ems in proper execution of landing zone.

VIDYABHARTI TRUST COLLEGE OF BUSINESS, COMPUTER-SCIENCE & RESEARCH, UMRAKH 20