1.

OVERVIEW INDUSTRY (SƠN)

Overview of the shipping industry …

Due to the increasing number of internet users along with the emergence of an
increased trend of online shopping, specifically in recent years due to the outbreak of
the covid epidemic, people at home have a lot of high demand for basic necessities,
but they are not Restrictions on travel and isolation at home have led to the rapid
expansion of the shipping industry in Vietnam, including delivery companies such as:
grab bee viettel post.... 

The company chosen by the group is GHN: the company was established in June 2012
by Mr. Luong Duy Hoai (CEO) and 6 friends with the desire to make Quick Delivery
a leading logistics supplier for the company. e-commerce market in Vietnam. 

The following is a brief overview of the company's development journey... 

2. INTERVIEW (KHÔI & PHƯƠNG ANH )

Question 1: Among so many "hot" professions, why did you choose the hard-
working delivery job? Can you share the opportunity that made you attached to this
job?

→ Before creating Fast Delivery, I worked for a mobile company. My job is to be in

charge of parts in the supply chain of enterprises (DN), such as transportation,
purchasing, inventory, warehousing, distribution for more than 200 supermarkets,
agents ... And I know that the market will explode rapidly in the near future. , then I
realized that businesses will have a great demand for transportation services

Question 2: During the epidemic, it is known that the shipping industry is almost
frozen, so can you share about the solution of fast delivery to limit damage?

→ As a transportation service provider and determined to help people throughout the

epidemic area, GHN has developed standards and plans to continue to operate the system
efficiently and safely.
With the demand for door-to-door delivery for many years, GHN has applied the online form
very early. GHN did not face many difficulties with the requirement of adapting and
completely transforming our strategy during the epidemic season. Office workers are
arranged in shifts to work from home or the office in small groups.
Transport staff are continuously trained, comply with 100% of 5K regulations, do not gather
in large numbers during operation.

Question 3: Lesson learned after time?

Regularly launch programs to attract talent from time to time
Don't build a culture too soon or copy other companies
Always be prepared to face micro-to-macro situations (for example, a coronavirus pandemic).

3. WHY ( SƠN )
The reason for choosing the company 

• network coverage: from the inner city to the island 

Present in most provinces and cities across the country with more than 130 post
offices and a large staff to help transport more than 150,000 orders per day 

• low return rate: high reliability 

The COD collection service is free, the money collected will be transferred to the
seller's account on a weekly basis. 

• 24/7 online management system 

Support door-to-door pickup service, regardless of the weather, rain or shine, even
pick up goods on Saturday and Sunday

4. WAREHOUSE ( TUYỀN )
4.1. Handling multi-channel sales requirements, due to GHN owns a warehouse area
of more than 100,000m2 including 2 warehouses for automatic sorting, 1000
warehouses nationwide with a base Modern infrastructure combined with a network of
1000 trucks covering all 63 provinces and cities, a professional operating system
system for each different customer, ready to promptly respond to sudden spikes in
demand. commodity output variation during the peak season.

4.2. Modern logistics management technology, GHN "Shaking hands" with SaleKit
in Optimizing Business Efficiency
SaleKit is a sales management softwware

- Salekit helps to support the management of multiple warehouses Import/return

goods, move between warehouses Quickly check warehouses, support the use
of barcode scanners. Automatically calculate inventory value by month

4.3. The warehouse operation is in the direction of automation. In the current 4.0
technology era, GHN has deployed an automatic goods sorting system. If in Hanoi
with an area of 4000 square meters but only one floor, with a maximum capacity of
30000 orders/hour, in Saigon GHN has put into operation a sorting warehouse with an
area of 3,000 square meters. This sorting warehouse is mostly automated, has a
maximum capacity of 40,000 orders/hour, and saves nearly a quarter of the labor - this
is the only warehouse with a 2-storey design.

4.4. CASE

Returned orders due to the boom, the sender also did not receive the goods (because
the shipping fee is higher than the order value), how is the order processing?
The method of GHN is to collect shipments in large quantities and then sell them at a
combo price like a lucky box form, this is a method of hitting the curiosity of
customers, also helping the company save warehouse costs. yard, as well as the usable
area

5. TRANSPORTATION ( KHÔI)
1. Delivery process: 
Pick up → General warehouse (category) → Regional warehouse → Customers
2. GHN Logistic provides transportation services such as:
o North - Central - South trunk transport by road.
o FTL & LTL
o Transporting goods for multi-channel distribution: Supermarkets, retail
stores, shops nationwide convenience
o Fast local shipping North Central South
o Air freight
→ Owning more than 1000 trucks and a network covering 63 provinces, GHN has
helped GHN optimize the shipping time from 6 hours to 48 hours for each order,
responding promptly when demand spikes. The volume of goods transported during
the peak season.
Therefore, GHN Logistic is currently providing 3 main services to customers
such as:
 GHN Express: can deliver nationwide and free delivery.
 Ahamove:  Delivery in 30 minutes - 4 hours in inner city areas.
3. Problems in the transportation of goods:
3.1. During the covid 19 pandemic:
There are places that will be delivered as usual and there are places that will
not be delivered. So there will be 2 situations:
Situation 1: GHN staff can update lockdown locations. Thereby, it can help
sellers save time and costs when knowing the consequences of goods not being
delivered to customers.
Situation 2: GHN staff can't update lockdown locations. When the delivery
staff arrives but cannot enter that area, there will be 2 solutions as follows:
 Solution 1: If the customer agrees to wait, the order will be
stored in the warehouse
 Solution 2: If the customer does not accept to wait, the order will
be returned to the seller.
3.2. GPS location service in Vietnam:
Determining the exact address based on GPS is still one of the difficult
problems that delivery workers are facing. This slows down employee deliveries and
wastes time and money on phone calls.

6. COMMENTS ( ĐÔNG )
6.1. Advantages

The company has many post offices nationwide with good service quality in order
collection and delivery to recipients. In addition, GHN also has many partners with
other e-commerce sites such as: Tiki, Lazada,,….

In addition, thanks to the policy of compensation for lost and damaged goods: GHN's
support department is very enthusiastic to help customers when the goods are faulty or
damaged. GHN service helps to look up goods easily, optimize costs, and manage
goods.

Services of GHN:
GHN Express: can deliver nationwide and free delivery.
GHN Fulfillment: handling goods, optimizing export - import - inventory needs.
Ahamove: delivery in 30p-4h in inner city areas.

GHN is the top delivery and receiving company in Vietnam, has a network of 63
provinces, has a low return rate, and has a 24/7 online management system.

6.2. Disadvantages

Shipping costs are quite high when delivering goods in the suburbs and when using
fast delivery service, the delivery price increases.

Although using the fast delivery service, the delivery time still does not meet the
maximum requirements of customers.

Air and noise pollution: caused by vehicles creating dust, which affects human health;
caused by traffic.

Besides, there is no express delivery service to foreign countries. Facing the trend of
global integration, cross-border trade. Competitors such as TNT, DLH, etc. are all
based in many countries around the world. Domestic enterprises such as VN Post,
Viettel Post, etc. can also move abroad. It will be difficult to go after businesses if
GHN develops.
 7. SOLUTION (PHƯƠNG ANH)

1. Consider the cost of delivery in the suburbs and when using an additional express
delivery service (promotions, discount codes for members, company birthdays,
seasonal discount codes of the year,...)

2. The seller should declare the correct weight of the order to avoid additional costs.

3. Cooperate with each other to reduce the surcharge when collecting on behalf of.

4. Streamline goods reasonably, find the most optimal routes to reduce time.

5. Apply technology, improve at the shortcomings of the GHN app.

6. Regarding the environment, we can apply "green" traffic measures.

7. Develop more in foreign markets to be able to join the trend of global integration.

8. SUMMARY (PHƯƠNG ANH)

In summary, due to the rising level of internet usage and the Covid-19 pandemic,
online purchasing is becoming increasingly popular, resulting in the e-commerce
business in Vietnam developing and the transportation industry in Vietnam expanding.
With a huge network coverage, modern management system, large warehouse area,
and sorting conveyor technology Modern automatics, GHN Company is one of the top
leading forwarding firms in Vietnam. However, GHN still has a number of restrictions
that must be addressed, including delivery charges, minor problems in using the App,
unacceptable customer delivery times, and, most significantly, the problem. There is
an issue with pollution in the environment. To join the global integration trend, GHN
should overcome, expand more in international markets, and utilize "Green"
transportation measures to safeguard the environment and reduce pollution.