Promita mukherjeepromita02@gmail.

com

Mukherjee 9028842401

Pune, MH, India

Trainer (communication, process,
soft skills, voice and accent)
linkedin.com/in/promita-mukherjee-
Self-motivated and hardworking graduate 7255b0b2
seeking an opportunity to work in a challenging
environment to prove my skills and utilise my
knowledge for the growth of the organization
while at the same time pursuing my individual
growth.

WORK EXPERIENCE SKILLS

Learning & Developement Specialist. Communication Creativity
SS&C TECHNOLOGIES.
10/2021 - 07/2022, Pune, MH Learning and development Time management
Achievements/Tasks
New hire Training delivery and governance. Training delivery Training need analysis
Process training regarding mutual fund concepts.
Designing calendar for every sessions. Learning techniques
Refresher Training.
Coaching and feedback, quality check.
Participate in internal and external calibration meetings.
EDUCATION
Senior executive - Customer Support. B.A English (hons)
Credence Resource Management. Karnataka State Open University
02/2020 - 03/2021, Pune, MH 07/2012 - 07/2015,
Achievements/Tasks
Collections of debts. ISC
Customer service. Xavier's English School
Handling escalation calls and billing issues. 03/2010 - 03/2011,

Provide additional assistance to the US customers.

ICSE
Voice Coach. Xavier's English School
03/2008 - 03/2009,
Wipro.
03/2016 - 10/2019, Pune, MH
Achievements/Tasks
New hire training delivery and governance.
LANGUAGES
Voice and accent , communication and soft skills training.
English, Hindi
Refresher training.
Elementary Proficiency Full Professional Proficiency
Coaching and feedback, quality check.
Auditing (calls, chats and emails). Bengali
Full Professional Proficiency
Participate in internal and external call calibration and
meetings.

INTERESTS
Listening to music , Cooking